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Ideagen Quality Management Logo

Quality, compliance, safety and risk management

Ideagen Quality Management Reviews - Page 4

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175 reviews

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Greg T.

Law Enforcement, 51-200 employees

Used daily for 2+ years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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They Just Get It!

Reviewed 5 years ago

The folks at Qualtrax are passionate about their product and it shows whenever you interact with them. They are eager to help and eager to make their product better. They listen to their customer-base and make improvements and enhancements based off that feedback. That's not something you experience very much with today's technology. The people at Qualtrax just understand the importance of what you're doing.

Pros

We have been using Qualtrax since 2012 and we moved to the Hosted version of Qualtrax in 2017. Having control over every aspect of your documents lifecycle, whether hosted or not, is powerful. And Qualtrax is a powerful application. Complete control over you documents, processes, workflows, testing and training. The most exciting part for me from an administrative and IT front - this is THE most worry-free application we use. It works flawlessly and reliably!

Cons

I wish there were more video tutorials or vlogs on how to get the most out of Qualtrax (Workflows - yes please!). Qualtrax support is top notch though and they have no problems with getting what you need in a timely fashion. I just want more!

MR
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Mindy R.

Medical Devices, 51-200 employees

Used daily for 1-2 years

Overall rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Qualtrax Software Recommended for regulated industries

Reviewed 4 years ago

Our previous software system was not configurable. Personnel could not easily find the documents they were looking for. Administration personnel was limited so there was less interaction between departments. Qualtrax improved all these.

Pros

Impactful features include: configurable easy to learn help screens are awesome customer service is amazing

Cons

When there are features we would like to see added, we can place them in a portal for consideration. Support personnel are helpful in finding workarounds.