QuickBooks Online Case Study

QuickBooks Online

Small business accounting software

4.18/5 (2,993 reviews)

QuickBooks Online use case: Kelly Kerr

Kelly Kerr

Verified Reviewer  
8th of September, 2016
Horrible software and even worse customer and tech support

We spent a nightmarish 3-4 weeks using this software. It looks great at first glance, but there are many bugs and can cause HUGE problems that cost time and money to resolve. They false advertise features and when you call in for support it's probably the worst I've seen in 16 years of business. Avoid at all costs

What do you like best?

I really can't think of any - they are so far behind competitors in almost every department it's ridiculous

What do you dislike?

False advertising, horrible customer and tech support.

Why did you end up selecting QuickBooks Online over other applications?

No I did not as I was already a desktop user.

If so, why did you switch?

Need online cloud access.

What is your main use case with QuickBooks Online?

Accounting for small business

Give one example how QuickBooks Online has improved the way your organization functions

Cloud access

What is your ROI?

It's negative - we lost significant time and money in trying to implement this software from the inept Quickbooks Canada.

Likelihood to recommend


Recommendations to others considering QuickBooks Online


Time used

Less than 6 months

Frequency of use


Rating breakdown

Value for money
Ease of use
Customer support