Saasu Case Study

Saasu

Small business online accounting

3.59/5 (22 reviews)

Saasu use case: Chris Firgaira

Chris Firgaira

Verified Reviewer  
22nd of July, 2016
Saasu review

I think the product from a customer perspective is quite good, relatively easy to use, fast servers; however, our biggest personal issue was around customer service. I feel like the Saasu team made a mistake in accepting us as Saasu Partners and providing us discounts whilst we apparently weren't eligible. This partnership program incentivised us to introduce other businesses to Saasu, unfortunately we brought on 11 businesses and then were advised we were not longer eligible to be partners as we weren't registered tax agents, didn't have a website and a few other criteria. At the end of the day, we feel as if a mistake in house resulted at the detriment of the customer, I don't wish to quote any emails or discussions but leave it as that we were not satisfied. I wish them all the best

What do you like best?

Speed of servers Reliable System

What do you dislike?

Flexibility to resolve issues with customers

Why did you end up selecting Saasu over other applications?

At the point in time Saasu was the most aesthetically clean, logical solution for me to use.

Likelihood to recommend

0/10

Time used

2+ years

Frequency of use

Daily

Rating breakdown

Value for money
Ease of use
Features
Customer support