The ability to integrate with other Sage solutions was great. We had some other 3rd party solutions which needed to be integrated and the ISV already had integration points available.
Customer support is excellent with knowledgeable and helpful staff. Attractive screens and easy to understand.
This Pastel My Business Online is definitely the best user friendly most cost effective comprehensive online package for nearly all Small Businesses or individuals anywhere.
Sage Customer Service is terrible, they will charge you for things you don't use or pay for and not refund you.
You can be confused sometimes because all the windows are similar.
There is also a lot of downtime which can be highly inconvenient.