ScaleFactor Features

ScaleFactor

Daily automated bookkeeping & cash visibility

4.18/5 (17 reviews)

ScaleFactor Feature Summary

  • Accounts payable
  • Accounts receivable
  • Accrual accounting
  • Automated real-time bookkeeping
  • Automatic billing
  • Bill pay
  • Billing portal
  • Budgeting/forecasting
  • Cash accounting
  • Cash management
  • Class tracking
  • Customizable invoices
  • Dashboards
  • Financial reporting
  • General Ledger entry
  • Hourly billing
  • Invoice history
  • Mobile payments
  • Online invoicing
  • Online payments
  • Overpayment processing
  • Payment processing
  • Project billing
  • Project costing
  • Purchase orders
  • Quarterly reporting
  • Recurring/subscription billing
  • State sales tax filing
  • Tax compliance calendar
  • Tax filing and forecasting (TaxMax)
  • Tax management

Competitor Feature Comparison

API
Accounting Integration
Accounting Management
Activity Dashboard
Audit Trail
Automated Billing
Automatic Notifications
Billing & Invoicing
Budget Control
Budgeting
Calendar Management
Cash Management
Categorization
Chat
Compliance Management
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import/Export
Data Visualization
Drag & Drop Interface
Electronic Payments
Expense Tracking
Fixed Asset Management
Forecasting
General Ledger
History Tracking
Invoice Management
Invoice Processing
Mobile Integration
Multi-Currency
Process Control
Project Budgeting
Projections
Purchase Order Management
Real Time Data
Real Time Reporting
Reminders
Reporting & Statistics
Sales Tax Management
Subscription Management
Third Party Integration
Visual Analytics
Widgets
Learn moreCompare App
API
Accounting Integration
Accounting Management
Activity Dashboard
Audit Trail
Automated Billing
Automatic Notifications
Billing & Invoicing
Budget Control
Budgeting
Calendar Management
Cash Management
Categorization
Chat
Compliance Management
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import/Export
Data Visualization
Drag & Drop Interface
Electronic Payments
Expense Tracking
Fixed Asset Management
Forecasting
General Ledger
History Tracking
Invoice Management
Invoice Processing
Mobile Integration
Multi-Currency
Process Control
Project Budgeting
Projections
Purchase Order Management
Real Time Data
Real Time Reporting
Reminders
Reporting & Statistics
Sales Tax Management
Subscription Management
Third Party Integration
Visual Analytics
Widgets
Visit WebsiteCompare App
API
Accounting Integration
Accounting Management
Activity Dashboard
Audit Trail
Automated Billing
Automatic Notifications
Billing & Invoicing
Budget Control
Budgeting
Calendar Management
Cash Management
Categorization
Chat
Compliance Management
Customizable Reporting
Customizable Templates
Dashboard Creation
Data Import/Export
Data Visualization
Drag & Drop Interface
Electronic Payments
Expense Tracking
Fixed Asset Management
Forecasting
General Ledger
History Tracking
Invoice Management
Invoice Processing
Mobile Integration
Multi-Currency
Process Control
Project Budgeting
Projections
Purchase Order Management
Real Time Data
Real Time Reporting
Reminders
Reporting & Statistics
Sales Tax Management
Subscription Management
Third Party Integration
Visual Analytics
Widgets
Visit WebsiteCompare App

Mobile apps

iOS App


8 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


8 reviews

ScaleFactor Feature Reviews

16 reviewers had the following to say about ScaleFactor's features:

Jennifer Goode

Great Bookkeeping and Accounting Services That Grow With Your Business

2019-02-22

We love the platform and have been exceptionally happy with the level of service for our bookkeeping needs. When we have required additional services as we grow, like outsourced CFO services, they've been supportive and have recommended the best of the best providers in their network for us to work with. I trust ScaleFactor and highly recommend working with them for bookkeeping services.

Pros

This is the complete opposite experience we had with QBO, although we still require Quickbooks as a business, QBO dashboards haven't significantly changed over time and aren't customizable to show us what we need to know in real-time to make better business decisions.

Cons

I would like to have more training available for the platform available so I understand the full capabilities of the tool. The tool seems to be growing quickly, which is awesome, but as a busy business owner I feel like the platform has developed many more capabilities since we became a client and we aren't currently using its full capabilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Occasionally

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ScaleFactor


Hi Jennifer! First off, thank you so much for leaving us a positive review. We are thrilled to hear that our reports and data insights have helped save you time to focus more on your business. We just launched our help center which we hope will be helpful in learning how to use ScaleFactor's platform. You can access that here: https://help.scalefactor.com/. Also, we are actively working on finding ways to better educate our users and help them stay up to date with our software capabilities, so stay tuned for that! Again, thank you for taking the time and please let us know if you have any other feedback at portalfeedback@scalefactor.com. - Hannah

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Bill Mcnally

REVIEW

2019-03-01

SLOW RESPONSE IN GETTING REPORTS, THE PEOPLE ARE VERY PROFESSIONAL AND PLEASANT

Pros

AUTOMATION FOR GATHERING DATA AND INFORMATION

Cons

THERE ARE A LOT OF ICONS AND TABS THAT ARE NOT USED

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from ScaleFactor


Hi Bill! First of all, thank you for taking the time to leave a review. Your feedback helps guide us on what we can do better to improve your customer experience. We'd love to touch base on the icons and tabs that you're referring to, so we can ensure you're getting the most out of our product. I will talk with my team and see if we can set up some time to connect. Please reach out to us at portalfeedback@scalefactor.com if you have any other feedback. Thanks again! - Hannah

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Joseph Shiraz

Great software, great support, great results.

2019-02-19

Great - the team was efficient on getting me onboarded, the process wasn't nearly as painful as I thought.

Pros

Once they are up and running they handle all my bookkeeping and accounting, giving me clean, accurate P&Ls every months as well as other insightful reports. Occasionally they ping me for clarification but usually only takes 5-10 minutes.

Cons

Sometimes I wish the pricing would be more variable instead of a fixed cost as we are seasonal but understand the difficulty in that.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ScaleFactor


Hi Joseph! First of all, thank you so much for your positive review. Our customer feedback helps us improve our business and our products, so we really appreciate you taking the time to share your thoughts. We're so glad that our products have helped you to spend more time growing your business for the past three years! If you have any ideas on how we can improve our software, please let us know at portalfeedback@scalefactor.com. We would love to make your experience even better! Thanks again! - Hannah

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Anonymous
(Internet company, 11-50 employees)

A good vision -- but reality does not match expectations.

2019-10-10

We have wasted dozens of hours correcting the errors made in our account.

Pros

ScaleFactor promises an AI-powered software that categorizes data accurately and in real time. Because it is powered by machines, it is less expensive than human alternatives.

Cons

The actual results were >4 weeks for us, 2) How many people will have access to our data? In our case we saw dozens of people with access to documents that we shared with them, 3) If their machines are doing the work, why do they require a contract?

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No

Response from ScaleFactor


We appreciate your feedback and are sorry to hear that you are not satisfied with our solutions. Customer happiness is our number one priority and we'd love to connect directly to address your concerns. Please reach out to us at connect@scalefactor.com when you're able.

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Haley Robison

Great services for services businesses!

2019-02-26

Greater visibility

Pros

At a glance financials - reliable for businesses with repeatable, recurring financial inputs and outputs

Cons

Not always real-time depending on your cash cycles

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ScaleFactor


Hi Haley! Thank you so much for taking the time to leave us a review. We appreciate your feedback as it helps drive what ScaleFactor can do better and what products may be more useful for our customers. With that being said, we are so glad that our software has given you greater visibility into your business. If you have any other feedback or questions, please let us know at portalfeedback@scalefactor.com. Thank you and have a great day! - Hannah

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Guillermo Castillo

From Worst to First

2020-02-24

We are systematizing our accounting part of our business.

Pros

It has freed up a lot of our CFO's time in not doing so much data entries.

Cons

The initial start was a bit rough. We had to really meet with the Scalefactor team a lot. It was not until a manager stepped in that we saw a change. Once that happened it was like going from driving a 1985 Corolla to a 2019 Ferrari. Thanks [SENSITIVE CONTENT HIDDEN]

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ScaleFactor


Hi Guellermo, thanks for your feedback. We are glad you're enjoying your experience with ScaleFactor and that your CFO is able to spend her time more strategically. We appreciate your business!

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Sarah Smith

Going well, getting settled

2019-02-27

Pretty good. I'm just starting out so it's taking us awhile to get my books in order so I can use all the resources. It's taking longer than I expected but I appreciate my team and how thorough they are. A little pricey for my small business but I'm glad to be a part of the ScaleFactor family.

Pros

Easy to access my reports in a visual way.

Cons

It takes my more time.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ScaleFactor


Hi Sarah! Thank you so much for your positive review! We appreciate all your feedback and hearing how the onboarding process has been for you. Your feedback helps us know what we can do better and what we are already doing well, so thank you for taking the time. Please let us know if there¿s anything else we can do to make our platform even better at portalfeedback@scalefactor.com. Thanks for being a part of the ScaleFam! Have a great day. - Hannah

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Connor Jones

Accounting I can afford!

2019-02-19

I've got professional accounting watching my growing business daily without the enormous expense of a salaried accountant.

Pros

Web based ubiquity helps me stay up to date constantly.

Cons

There's some stark emptiness when we get going initially and it caused me a bit of wonder, but the human support helped clear it up quickly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ScaleFactor


Hi Connor! Thank you so much for your positive feedback. We appreciate your patience at the beginning and are happy to hear about our team¿s quick response! We are always looking for ways to improve our products, and customer reviews help us better understand what we can do to make your experience better. Please let us know how we can improve our products and features at portalfeedback@scalefactor.com. Thanks again! - Hannah

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Justin Wiguna

One of the best software investments our team has made

2019-07-26

Overall, I'd highly recommend ScaleFactor for anyone looking for an accounting solution.

Pros

ScaleFactor has been amazing because they have a full team supporting our account behind the software.

Cons

Like with any financial related software, it's tough to trust the numbers you see without necessarily knowing how they were derived.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ScaleFactor


Thanks for the great review, Justin! Peace of mind is what we're after, and we're so happy you've found it with ScaleFactor.

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Dennis James

ScaleFactor an evolving platform with significant customer upside

2019-02-26

Excellent customer service; appear to have good customer focused corporate culture.

Pros

Automating what can logically be automated in bookkeeping and accounting.

Cons

User interface for messages needs work to be first rate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ScaleFactor


Hi Dennis! Thank you for taking the time to leave us a review. Your feedback is super helpful in letting us know what we're doing well and what we can do better, so thank you for sharing your thoughts. We're happy to hear that you have had a great customer experience. If you have any questions or more feedback, please let us know at portalfeedback@scalefactor.com. Have a great day! - Hannah

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kzaman1 Zaman

Best Accounting Platform + Service

2019-02-26

They educate you as a customer about basic accounting principles.

Pros

It's incredibly easy to set up and use and streamlines all of our accounting / book-keeping needs.

Cons

Sometimes one of our bank account disconnects.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ScaleFactor


Hi Khuram! Thank you so much for your positive review! We appreciate you taking the time to let us know what¿s working well and what we could maybe improve. Our customer experience is something we really care about, so we are so happy to hear that you have had great customer service and that our software has streamlined your accounting needs. If you have any more feedback, please let us know at portalfeedback@scalefactor.com. Thanks again! - Hannah

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Tom Jackson

Great experience and ease of mind!

2019-02-20

ScaleFactor has made maintaining our books easy and automatic.

Pros

Easy to use and don't have to worry about getting the books closed out at the end of each month.

Cons

Nothing. They've had their growing pains, but every startup goes through them.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ScaleFactor


Hi Tom! Thank you for leaving a review. As we continue to automate back office tasks for businesses, these reviews are super helpful in driving our next move and what we can do better. With that being said, we are so happy to hear that maintaining your books has become a lot easier with ScaleFactor's automated solutions! If you have any more feedback, please let us know at portalfeedback@scalefactor.com. Thanks again! - Hannah

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Mohanned Rahman

Great software and Service for early stage Startups

2019-12-20

It is ideal for these early stage companies that are happy using Xero until at the point in time when the company grows large enough to bring in an entirely in-house Finance function

Pros

Overall, the software is relatively easy to use and is good at taking in data and sorting things

Cons

Often we still have to check things very carefully and we end up having to reclassify things and though it is a powerful piece of software it is not perfect and requires the algorithms to get better

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from ScaleFactor


Thanks for taking the time to leave us a review, Mohanned! We are always working on our algorithms to make them better and appreciate your feedback.

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Priyanka Murthy

Scalefactor Review

2019-02-19

Great and attentive people who understand my business and ready to go extra mile to help

Pros

Comprehensiveness and ability to view data in a meaningful manner

Cons

It’s Difficult to sign into. I can’t sign in using chrome

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from ScaleFactor


Hi Priyanka! Thank you for taking the time to leave us a review. We are so glad that you are happy with ScaleFactor and the financial data we provide. Also, we apologize for the login issues you experienced on Chrome. Our team has fixed the issue, so you should be up and running again! Please let us know if you have any additional feedback at portalfeedback@scalefactor.com. Thank you again for your review and have a great day!
- Hannah

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Kelly Graves

Good Intentions... Some Details Lost

2019-12-23

Good people and I really like the concept. I understand there will be glitches anytime a new software is implemented. However, it seems like trouble shooting is being done in a reactive vs. proactive nature.

Pros

Like the all online structure. Bill.com has been great.

Cons

I'd much rather have a bunch of questions put into my dashboard so the disposition of each transaction can be made correctly the first time, rather than correcting an error (assuming the error is caught) after the fact.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Edna Turner

Frustrated small business owner

2020-03-13

The staff was exceptionally helpful with my transition and made me feel very confident with their expertise

Pros

I purchased QBs 12 years ago and never understood the program. I finally decided to try another source of bookkeeping. ScaleFactor caught my attention so I contacted them. They solved all of my problems.

Cons

ScaleFactor made it very easy for my transition to their bookkeeping program

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from ScaleFactor


Hi there, thanks for taking the time to leave us a review! We appreciate your business.

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