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What users say
Computer Software, 11-50 employees
Used monthly for 2+ years
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Great - the team was efficient on getting me onboarded, the process wasn't nearly as painful as I thought. The service has been great, love the new features they are adding. Three years as a customer and running!
They make it really easy to onboard and handle all my accounting and booking. Once they are up and running they handle all my bookkeeping and accounting, giving me clean, accurate P&Ls every months as well as other insightful reports. Occasionally they ping me for clarification but usually only takes 5-10 minutes. More time growing less time with accounting.
Sometimes I wish the pricing would be more variable instead of a fixed cost as we are seasonal but understand the difficulty in that.
Hi Joseph! First of all, thank you so much for your positive review. Our customer feedback helps us improve our business and our products, so we really appreciate you taking the time to share your thoughts. We're so glad that our products have helped you to spend more time growing your business for the past three years! If you have any ideas on how we can improve our software, please let us know at email@example.com. We would love to make your experience even better! Thanks again! - Hannah
Food & Beverages, 1-10 employees
Used weekly for 6-12 months
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Overall, I'd highly recommend ScaleFactor for anyone looking for an accounting solution. The result for us has been clean books and peace of mind. Price is fair as well.
Most software product are truly just software with little backbone behind it. Outputs are only as good as the inputs but sometimes teams don't have the capability to create good inputs. ScaleFactor has been amazing because they have a full team supporting our account behind the software. They've been swift in responding to requests or questions, and overall we haven't had to think about our accounting systems since we completed onboarding.
Like with any financial related software, it's tough to trust the numbers you see without necessarily knowing how they were derived. Sometimes financial accounts disconnect which would mean the numbers are not true anymore. Fortunately the team is quick to let you know, but it's still up to you to reconnect.
Thanks for the great review, Justin! Peace of mind is what we're after, and we're so happy you've found it with ScaleFactor.
Internet, 11-50 employees
Used daily for less than 6 months
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We felt oversold. The vision is good but the execution is poor. We have wasted dozens of hours correcting the errors made in our account.
ScaleFactor promises an AI-powered software that categorizes data accurately and in real time. Because it is powered by machines, it is less expensive than human alternatives. This is highly attractive.
In our experience, the company does not employ AI to any meaningful degree. I would recommend asking these questions: 1) how long does it take to close the books? Since it is AI-based, we would assume that it would be fast. The actual results were >4 weeks for us, 2) How many people will have access to our data? In our case we saw dozens of people with access to documents that we shared with them, 3) If their machines are doing the work, why do they require a contract? Machines have very low overhead and if they are that fast and reliable, they shouldn't need a contract. The service should speak for itself. The claims made were big and bold. The results are slow and inaccurate.
We appreciate your feedback and are sorry to hear that you are not satisfied with our solutions. Customer happiness is our number one priority and we'd love to connect directly to address your concerns. Please reach out to us at firstname.lastname@example.org when you're able.