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Shift4

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Shift4 Pricing, Features, Reviews and Alternatives

Shift4 FAQs

Q. Who are the typical users of Shift4?

Shift4 has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business

These products have better value for money


Q. What languages does Shift4 support?

Shift4 supports the following languages:
English


Q. Does Shift4 offer an API?

No, Shift4 does not have an API available.


Q. What other apps does Shift4 integrate with?

Shift4 integrates with the following applications:
Twitter/X, Meta for Business


Q. What level of support does Shift4 offer?

Shift4 offers the following support options:
24/7 (Live rep)

Shift4 product overview

What is Shift4?

Shift4 offers a centralized dashboard to help businesses manage end-to-end retail and payment management operations using merchant services, a secure payment platform, software integration, and business intelligence tools. It offers a QR code payment option, which allows customers to scan a unique code to initiate transactions using mobile devices.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

24/7 (Live rep)

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Shift4 features

Functionality

3.4

/5

26

Total features

5

1 categories

Most valued features by users

Reporting/Analytics
Debit/Credit Card Processing
Electronic Signature
Point of Sale (POS)
Recurring/Subscription Billing

Shift4 users reviews

Overall Rating

3.3

/5

26

Positive reviews

54

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.36/10
Rating distribution

5

4

3

2

1

14

0

1

1

10

Pros
Very happy, I always recommend them, just ordered a mobile unit.
That being said, I don't mind them and they're very easy to use and actually make tracking down individual transactions super easy if we needed to.
Amazing customer service. Hakki always comes through for us.
Cons
They screwed up the order, the delivery 3x, the installation was a nightmare as they messed up our whole network and they sent morons out to fix it who did nothing and said we were all set.
Always blaming processing company or american express company. Where has problem with shift4.
I'm not the decision maker on software, but if it was up to me I would seek out a different solution. The Shift-4 CC recovery is time consuming, fails frequently, and overall is a pain to use.
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JD G.

Automotive, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Great and Easy to Use

Reviewed 6 years ago

We don't have the option to not use Dollars on the Net/Shift4 as our POS system requires them if we want to process CC transactions through our POS Terminals. That being said, I don't mind them and they're very easy to use and actually make tracking down individual transactions super easy if we needed to. Overall, I've been happy with them, but was just a little put off when they more than doubled our prices.

Pros

It is very easy to use and I have no issues batching out our transactions.

Cons

My only complaint is they more than doubled their prices when they started to offer their own processing services, and will only lower/waive their gateway fees if you use them (which I feel is a little scammy).

JM
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John M.

Food & Beverages, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Shift 4 payment processing

Reviewed 3 months ago

Very happy, I always recommend them, just ordered a mobile unit

Pros

Ease of use, reporting, the customer pays the credit card fees, customer service is as good as I’ve ever dealt with

Cons

I’m not computer smart, it took me a little while to get used to adding menu items and such but their customer service was always available to help

Vendor response

Hello John - Thanks for taking the time to leave a review. We're glad to hear your experience with Shift4 has been positive. We hope to continue exceeding your expectations.

MM
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Molly M.

Hospitality, 11-50 employees

Used weekly for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Do not use

Reviewed a year ago

Overwhelmingly negative. Hard to use interface, reports don't come in PDF or other functional formats. Their customer service makes Comcast look competent.

Pros

I didn't. Every customer service experience I had was horrid. I would make requests, they would tell me that they needed to speak to the [sensitive content hidden] every time I called. I would do so and he would delegate access to me. They would tell me that they needed a few days for the request to process and then when I would call back there was no record that they had spoken directly with our owner. This process happened no less than five times. Not a single customer service representative properly logged our cases. I probably lost over 50 working hours trying to get a competent customer service rep.

Cons

Customer service was the worst I've experienced in my life out of any company I've interacted with personally or professionally. On multiple occasions I requested copies of my invoices and either didn't receive them or received them after huge delays and multiple follow-up calls. They never track issues with your account so every time you call you're back to square one. Awful, awful, awful.

Vendor response

Hi Molly — We're very sorry to hear about this issues you're experiencing and we want to help get it resolved ASAP. Please reach out to us at reviews@shift4.com with your contact information and issue details and we'll ensure it's escalated. And, as always, you can reach us 24/7 via live chat: shift4.com/support

MM
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Mike M.

Restaurants, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Amazing, Customer Service!

Reviewed 2 months ago

Amazing customer service! Hakki always comes through for us. Could not recommend more.

Pros

24 hour customer service. Being able to reach someone at any time is very helpful.

Cons

We haven’t had any problems with it. Everything has run very smoothly so far.

Vendor response

Hello Mike — Thank you for your kind words and for taking the time to share your experience with Shift4. Our priority is customer service and we’re happy to hear that we met that mark!

DG
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David G.

Restaurants, 11-50 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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A seemless Fit

Reviewed 3 months ago
Pros

Shift4 came into our workflow like it was meant to be. Payments? very smooth. And their support is exceptional

Cons

No cons, everything is great from functionality to service

Vendor response

Hi David — We’re so happy to hear that you’ve had a positive experience with our team here at Shift4. Thank you for leaving a review!

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