Signifyd Features

Signifyd

Financial fraud detection platform for online retailers

4.61/5 (44 reviews)

Competitor Feature Comparison

API
Activity Dashboard
Assessment Management
Audit Trail
Authentication
Behavior Tracking
Claims Management
Compliance Management
Conversion Rate Optimization
Customizable Templates
Data Filtering
Data Verification
Electronic Payments
Financial Management
Fraud Detection
History Tracking
Issue Tracking
Order Approval
Order Management
Order Processing
Order Tracking
Performance Management
Real Time Data
Real Time Updates
Reporting & Statistics
Revenue Management
Risk Alerts
Risk Assessment
Role-Based Permissions
Sales Analytics
Sales Orders
Status Tracking
Third Party Integration
Transaction Monitoring
Trend Analysis
Workflow Management
eCommerce Integration
eCommerce Management
Visit WebsiteCompare App
API
Activity Dashboard
Assessment Management
Audit Trail
Authentication
Behavior Tracking
Claims Management
Compliance Management
Conversion Rate Optimization
Customizable Templates
Data Filtering
Data Verification
Electronic Payments
Financial Management
Fraud Detection
History Tracking
Issue Tracking
Order Approval
Order Management
Order Processing
Order Tracking
Performance Management
Real Time Data
Real Time Updates
Reporting & Statistics
Revenue Management
Risk Alerts
Risk Assessment
Role-Based Permissions
Sales Analytics
Sales Orders
Status Tracking
Third Party Integration
Transaction Monitoring
Trend Analysis
Workflow Management
eCommerce Integration
eCommerce Management
Visit WebsiteCompare App
API
Activity Dashboard
Assessment Management
Audit Trail
Authentication
Behavior Tracking
Claims Management
Compliance Management
Conversion Rate Optimization
Customizable Templates
Data Filtering
Data Verification
Electronic Payments
Financial Management
Fraud Detection
History Tracking
Issue Tracking
Order Approval
Order Management
Order Processing
Order Tracking
Performance Management
Real Time Data
Real Time Updates
Reporting & Statistics
Revenue Management
Risk Alerts
Risk Assessment
Role-Based Permissions
Sales Analytics
Sales Orders
Status Tracking
Third Party Integration
Transaction Monitoring
Trend Analysis
Workflow Management
eCommerce Integration
eCommerce Management
Visit WebsiteCompare App

Signifyd Feature Reviews

25 reviewers had the following to say about Signifyd's features:

Ken Shenkman

Time & Money Saver

2020-03-14

It saves us time and money.

Pros

Makes fraud management easy.

Cons

There is nothing I don't like about the software. It's easy to use and does the job.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
John Cedilla

We no longer worry about fraudulent orders

2020-03-13

Pros

The time that is saved in judging whether or not to move forward with the order process has diminished and this has helped us offset risk of fraudulent orders going through.

Cons

Also we wish we could integrate data points of our consumers into our CRM.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Jason Robinson

Makes Same Day Shipping Possible

2020-03-05

The entire experience has been beneficial towards our same/next day shipping goals.

Pros

We are provided information that helps us fight unwarranted chargebacks. The dashboard is great for approving orders when you are busy.

Cons

With the Shopify integration, it can be a bit tricky to route several stores through one account.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Rene Fornaris

Ease and peace of mind

2020-03-18

This is been a time-saving addition to our company.

Pros

Everything. I have the peace of mind in knowing that any chargeback is secured and insured.

Cons

After 7 days the software will not accept the invoice

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Karin Prochaska

Easy to Implement, Reliable

2020-02-25

It has been no less than a great experience working with Signify through the whole process of integration to use.

Pros

The support during integration was so much better than expected. The dashboards are easy to view.

Cons

We really haven't found any cons about the software so far and we are over 6 months into using it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
MIGUEL A MORALES

The solution we all need

2020-03-03

Great Customer Support

Pros

It is a very complete solution for online purchases making sure the sales to people everywhere and giving merchants peace of mind when processing payments

Cons

You need more integration with payment methods to verify them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Joshua Hudner

Straightforward API for rating how likely it is that an ecommerce transaction is fraudulent

2018-12-05

Signifyd permitted us to quickly build out a lightweight API integration and build a human review component into our own backend fulfillment workflow.

Pros

Signifyd allows for a simple API integration to send them data on transactions.

Cons

For a while, Signifyd tried to push everyone onto a fraud insurance plan. They would guarantee each transaction that they determined was likely not fraudulent, in exchange for a percentage of the total sale price. For marketplaces like us who already only take a percentage of the total sale price, this was a nonstarter. It would reduce our own profits by a huge percentage. Fortunately they have, for the moment, moved back to offer fraud scoring without insurance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Kaitlin Moughty

Happy customer for 5 years

2019-10-21

We do not need to dedicate resources to fraud management. We can leave this to Signifyd and trust the outcome of their decisions.

Pros

The software has been stable and trustworthy for the past 5 years

Cons

The actual software algorithm is not clear on how competitively differentiated it is from others in the market

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Tiffany Hatton

Easy to use and provides great security

2020-03-05

We have greater confidence fulfilling orders from new customers, especially larger orders, using Signifyd. It provides security for our business in fulfilling these orders.

Pros

Provides greater confidence in fulfilling orders for new customers. Dashboard provides a good overview with the opportunity to view cases in more detail if required.

Cons

Compared to other software we had no problems with integration.

Rating breakdown

Ease of use
Features

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Apparel & Fashion company, 51-200 employees)

Helpful But Beware If You Have A Lot Of Returns

2019-03-20

Really helpful but the return part was a challenge. If they could figure out how to automate that, it would be amazing.

Pros

It was easy to implement and did not take much training before we could use the data it provided.

Cons

It does not automatically process refunds!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
EVELYN CHESBROUGH

Partner with Signifyd

2020-02-25

I recommend this product any time I can.

Pros

How easy it is to use and how seemless and fast the results are.

Cons

I have had some hiccups with sales leads, however, there were changes with our Sales Director/Contact and also implementations we had to do on our side to bring the correct data for Signifyd to score, so i believe this was situational.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
justin lacey

Great software

2020-03-23

They have been great to work with from onboarding, integration, continued support etc.

Pros

We appreciate the reduced labor and ease of use. It just runs in the background and the orders keep flowing.

Cons

The only con would be the cost. It's still a value for us, but in ecommerce you're always looking for a slight edge.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anthony Buchanan

Signifyd changed how we accept credit cards

2020-03-27

NO MORE GUESSING - is this a good payment, is this a bad payment.

Pros

You get a yes or no answer on your credit card transaction

Cons

The process to file a claim was previously difficult but has drastically improved

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt Gilpin

Great and easy to use

2020-03-23

It has saved us so much time scrutinizing orders.

Pros

The approval rate is very high. Since they only get paid on orders they approve, they have an incentive to approve as many as possible. This has lead to us being able to take orders that were risky that we wouldn't have normally taken without an increase in our fraudulent order rate.

Cons

You only have 7 days to report a chargeback for reimbursement.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Spencer Bridges

Signifyd is a great tool

2020-02-25

The SaaS works very well and has greatly reduced the amount of time that employees have to look at orders that come in.

Pros

Reduces hands-on order auditing Increases order acceptance rates Prevents fraudulent sales

Cons

The time given to submit a dispute through Signifyd is extremely short.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Health, Wellness and Fitness company, 51-200 employees)

Valuable Asset To The Business

2020-03-23

Signifyd was purchased to reduce the number of fraudulent charges and charge backs. Simply put, the service has consistently done both.

Pros

Easy to implement - service was easy to incorporate into our payment process 2.

Cons

Buyers must carefully consider the minimum service fee to ensure appropriate ROI

Rating breakdown

Value for money
Ease of use
Features

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Fabian Bedoya

Great Fraud Prevention Platform

2020-03-05

Pros

Integration was very easy.

Cons

We have not ran into any issues that we would suggest to be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
( company, 11-50 employees)

A good software for fraud control but probably not the most powerful

2018-04-02

Pros

There is a very nice dashboard when you login: you can see in one second all the las orders with a color code and a rating, with some statistics to check what's going on your store.

Cons

The customer service is very disappointing: sometimes, the rating does not help to know if an order is approved or rejected, cause it's unsure if its a fraude or not. But their help desk does not give more information. Also, many details are lacking: is it a confirmed fraud, a probable fraud, a rejected, a reproved order? Other softwares have more features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Luke Huebner

Works great!

2020-02-25

Great, saved our company - would be out of biz without them

Pros

ease of use integration is seamless support is always there solve problems before they become problems easy to staff out and have them operate

Cons

cost - like all things could be less set up $ where this is used and not used. I only want to insure orders over $200 but I must use all so I end up going in and manually canceling all orders under $200.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jyoti Jain

Great Service

2020-03-03

Protection against chargeback.

Pros

Protection against chargeback and fraudulent activity.

Cons

Could not be better than this. Ease of use and customer service is excellent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert Young

My Recommendation for Fraud Prevention

2019-04-24

It is my goto recommendation.

Pros

The level of protection you receive with this product is incredible. And they stand by their commitment to preventing fraud.

Cons

Frankly, I love the software, it can be complicated if you have a complex workflow for purchase.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Brian Andrews

Best In Class

2020-03-06

Pros

For example, we can offer customers the ability to create orders where the shipping and billing addresses do not match.

Cons

I wish it had a way to fully intervene with a transaction and stop it from processing rather than only giving a warning that an order is fraudulent.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam Altop

Signifyd is Tops in Fraud Prevention

2020-02-25

Best of all, when our manual screening process cannot clear an order, Signifyd will guarantee it and protect your revenue for that order and the price is a small amount to pay for the level of confidence provided.

Pros

Signifyd is easy to use and provides information that speeds up our screening process significantly.

Cons

Perhaps it just needs a larger sample size, but at the moment that's the least useful feature for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andy Rakers

Best One Yet

2020-02-27

Pros

Using with BigCommerce it is as simple as downloading the app and setting up an account. The rest is pretty straight forward.

Cons

So far the only thing I have found is every once in awhile a order will get denied when I personally think it checks out good and vice versa. But this has only happened 3-4 times in the last year. Not many cons to complain about.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Sheena Gipson

Help with potential fraud

2018-04-24

Pros

This app is a must have for online stores. Ever since I started using signifyd I've received zero chargebacks

Cons

No cons, the customer service is awesome they do all the work and the interface is very informative.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more