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Signifyd

Financial fraud detection platform for online retailers

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Signifyd Reviews

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55 reviews

recommended

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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They are good till you get a chargeback

Reviewed 3 years ago
Pros

The first couple of chargeback they will send the reimbursement straightway, it looks easy to use and give away 1% of your gross sales which is a lot if the sales is huge

Cons

After few chargebacks, they will start to find the way not to reimburse for the chargeback, there is not customer service as such you need to wait for days to receive the reply

Vendor response

Hi Smartkart, I'm sorry you had a bad experience with our service. Could you please get in touch with us at support@signifyd.com so we can look into the issue and hopefully resolve it? Thanks.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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A good software for fraud control but probably not the most powerful

Reviewed 3 years ago
Pros

There is a very nice dashboard when you login: you can see in one second all the las orders with a color code and a rating, with some statistics to check what's going on your store. The fraud control is super fast, it's almost immediate and you can review all the orders information on the software.

Cons

The customer service is very disappointing: sometimes, the rating does not help to know if an order is approved or rejected, cause it's unsure if its a fraude or not. But their help desk does not give more information. Also, many details are lacking: is it a confirmed fraud, a probable fraud, a rejected, a reproved order? Other softwares have more features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Signifyd

Reviewed a year ago

Very well.

Pros

When you have a question mark on an order you know if you can proceed if Signifyd approves your case.

Cons

It's sometimes hard to get back your money.

Overall Rating
  • Ease of use
  • Customer support

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Signifyd fraud prevention review (Signifyd.com)

Reviewed 6 years ago

We use Signifyd on a few stores , they mark items as "GREEN" for safe to ship , and red/orange for possible fraud. However , when we ask them for "INSURANCE" on a GREEN safe transaction - they have refused to do this. Which begs the question why they are marking orders as "GREEN" and safe to ship if they themselves aren't backing this up with insuring the transaction. Awaiting a response.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Doesn't work on Magento Cloud

Reviewed 4 years ago

Sygnifyd doesn't work with Magento cloud. If you have bunch of ecommerce stores running on a single magento instance it will NOT work. It only works with a single instance. So if you have 10 different stores for your clilents running on a cloud, you have to have 10 different magento instance running.

Pros

No pros were added to this review

Cons

No cons were added to this review

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