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Simplicity vs Katabat Comparison
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Overview
Simplicity is a web-based debt collection management system for businesses of all sizes, with tools for bulk case import,...
Katabat is a complete end-to-end omni-channel debt-collection platform. From strategy to delivery, Katabat enables a truly...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$
59
/mo.month- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
No info
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
It has great features and reports available along with the ability for my clients to log into reviewing their accounts as often/little they would like. Definitely, would recommend this software.
We are very pleased with our decision with Simplicity for our collection software needs, but also because of the friendly and well-informed support we receive when questions arise.
I Have been an admin on Simplicity for over 2 years now, and the customer support, tools, and ease of use are amazing compared to the programs I have used over the past 20 years.
Pros
This software is awesome! we use an AI system to help us contact patients which then forward those calls to us and we are able to help them better and more efficiently.
I have implemented this system in 2 large consumer leading environments, and its ability to drive efficiency through automated and customized contact strategies are the best I have seen.
Great working relationship, great team; user friendly platform and very flexible.
Cons
The program is very difficult to navigate, and customer support is woefully insufficient.
Very rarely does someone pick up the phone when you call. We will be evaluating other platforms due to issues and lack of updates when there are issues.
Lack of simple reports, no way to pull court hearings for a certain date.
Cons
Reduction in loss rates, operational costs, errors.
Higher contact rates, consistent strategy results, operational expense reductions, loss mitigations.
Key features
- Total features33
- AB Testing
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Agency Management
- Alerts/Notifications
- Analytics/ROI Tracking
- Approval Process Control
- Asset Management
- Audit Trail
- Auto-Dialer
- Automated Notices
- Business Process Automation
- Calendar Management
- Callback Scheduling
- Campaign Management
- Campaign Segmentation
- Case Management
- Channel Management
- Chat/Messaging
- Check Printing
- Client Management
- Client Portal
- Collections Management
- Commission Management
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Contact Database
- Contact Management
- Corrective and Preventive Actions (CAPA)
- Credit Card Processing
- Credit Reporting
- Customer Complaint Tracking
- Customer Experience Management
- Customer Segmentation
- Customizable Dashboard
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Automation
- Document Management
- Document Storage
- Drip Campaigns
- Electronic Payments
- Email Marketing
- Email Templates
- Employee Management
- Event Triggered Actions
- Expense Tracking
- Feedback Management
- Financial Analysis
- Forms Management
- Gamification
- Graphical Workflow Editor
- Historical Reporting
- In-House Collections
- Issue Tracking
- Landing Pages/Web Forms
- Lead Management
- Lead Qualification
- Lifecycle Management
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multiple User Accounts
- Partial Payments
- Payment Plans
- Predictive Analytics
- Projections
- Purchasing & Receiving
- Quality Assurance
- QuickBooks Integration
- Real Time Analytics
- Real Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Risk Assessment
- SMS Marketing Managment
- SMS Messaging
- Search/Filter
- Self Service Portal
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Third Party Integrations
- Transaction History
- Transaction Management
- User Management
- Workflow Configuration
- Workflow Management
- Total features79
- AB Testing
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Agency Management
- Alerts/Notifications
- Analytics/ROI Tracking
- Approval Process Control
- Asset Management
- Audit Trail
- Auto-Dialer
- Automated Notices
- Business Process Automation
- Calendar Management
- Callback Scheduling
- Campaign Management
- Campaign Segmentation
- Case Management
- Channel Management
- Chat/Messaging
- Check Printing
- Client Management
- Client Portal
- Collections Management
- Commission Management
- Communication Management
- Compliance Management
- Compliance Tracking
- Configurable Workflow
- Contact Database
- Contact Management
- Corrective and Preventive Actions (CAPA)
- Credit Card Processing
- Credit Reporting
- Customer Complaint Tracking
- Customer Experience Management
- Customer Segmentation
- Customizable Dashboard
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Automation
- Document Management
- Document Storage
- Drip Campaigns
- Electronic Payments
- Email Marketing
- Email Templates
- Employee Management
- Event Triggered Actions
- Expense Tracking
- Feedback Management
- Financial Analysis
- Forms Management
- Gamification
- Graphical Workflow Editor
- Historical Reporting
- In-House Collections
- Issue Tracking
- Landing Pages/Web Forms
- Lead Management
- Lead Qualification
- Lifecycle Management
- Monitoring
- Multi-Campaign
- Multi-Channel Communication
- Multi-Channel Marketing
- Multi-Currency
- Multiple User Accounts
- Partial Payments
- Payment Plans
- Predictive Analytics
- Projections
- Purchasing & Receiving
- Quality Assurance
- QuickBooks Integration
- Real Time Analytics
- Real Time Reporting
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Risk Assessment
- SMS Marketing Managment
- SMS Messaging
- Search/Filter
- Self Service Portal
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Third Party Integrations
- Transaction History
- Transaction Management
- User Management
- Workflow Configuration
- Workflow Management
Integrations
- Total integrations1
- Authorize.net
- Dynamics 365
- FreshBooks
- Magento Commerce
- Microsoft Dynamics GP
- Microsoft Excel
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- SAP Business One
- Sage Intacct
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Workato
- Xero
- Zapier
- Total integrationsN/A
- Authorize.net
- Dynamics 365
- FreshBooks
- Magento Commerce
- Microsoft Dynamics GP
- Microsoft Excel
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- SAP Business One
- Sage Intacct
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Workato
- Xero
- Zapier
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
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