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Simplicity vs Rocket Collector Comparison

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Overview

Simplicity is a web-based debt collection management system for businesses of all sizes, with tools for bulk case import,...

Rocket Collector delivers dramatically increased collections efficiencies, an immediate reduction in collections costs and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

249

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

300

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

95

5

4

3

2

1

53

28

9

2

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.6

19

5

4

3

2

1

12

6

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

It has great features and reports available along with the ability for my clients to log into reviewing their accounts as often/little they would like. Definitely, would recommend this software.
I Have been an admin on Simplicity for over 2 years now, and the customer support, tools, and ease of use are amazing compared to the programs I have used over the past 20 years.
We are very pleased with our decision with Simplicity for our collection software needs, but also because of the friendly and well-informed support we receive when questions arise.

Pros

A user friendly system that has improved the efficiency and effectiveness of our credit control department by ensuring that all accounts are reviewed.
Our credit control figures improved massively when we took on this system. The customer service element is outstanding.
Easy to implement, excellent to extract data for analysis and support is super.

Cons

The program is very difficult to navigate, and customer support is woefully insufficient.
If not for potential migration issues, we would have canceled this service years ago. The company has made recent changes in their system which caused problems with or the removal of key features.
Lack of simple reports, no way to pull court hearings for a certain date.

Cons

Our previous system did not effectively deal with loans once they had progressed through the delinquency process or were charged off the live loan book.
When we signed up with Rocket Collector our Credit Control had been neglected for years due to staffing issues and we were totally overwhelmed and had no reliable reporting system.
  • Vendor responds to reviews
  • Last review4 months ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features23
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Auto-Dialer
  • Automated Notices
  • Automated Scheduling
  • Callback Scheduling
  • Client Management
  • Collection Agencies
  • Commission Management
  • Contact Management
  • Credit Card Processing
  • Credit Reporting
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Templates
  • Financial Analysis
  • Historical Reporting
  • In-House Collections
  • Invoice Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Currency
  • Multiple User Accounts
  • Partial Payments
  • Payment Collection
  • Payment Plans
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Search/Filter
  • Self Service Portal
  • Template Management
  • Third Party Integrations
  • Transaction Management
  • User Management
  • Workflow Management
  • Total features34
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Auto-Dialer
  • Automated Notices
  • Automated Scheduling
  • Callback Scheduling
  • Client Management
  • Collection Agencies
  • Commission Management
  • Contact Management
  • Credit Card Processing
  • Credit Reporting
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Electronic Payments
  • Email Templates
  • Financial Analysis
  • Historical Reporting
  • In-House Collections
  • Invoice Management
  • Monitoring
  • Multi-Channel Communication
  • Multi-Currency
  • Multiple User Accounts
  • Partial Payments
  • Payment Collection
  • Payment Plans
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Search/Filter
  • Self Service Portal
  • Template Management
  • Third Party Integrations
  • Transaction Management
  • User Management
  • Workflow Management

Integrations

  • Total integrations2
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • HubSpot CRM
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations1
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • HubSpot CRM
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

AA
AvatarImg

Alan A.

Financial Services, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Simplicity logo

Simplicity

Doesn't get any better

Reviewed 6 years ago

I've been with Simplicitycollect since 2013 I've never had a problem they couldn't solve within minutes. It is the best decision I've made for my business.

Pros

It is effective and always getting better. Simple to use and learn. Very cost effective.

Cons

The only thing I've had an issue is with the payment plan and how much a collector collects each month. So I would say the reports need a little work.

JH
AvatarImg

JOHN H.

Banking, 1-10 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Simplicity logo

Simplicity

SIM REVIEW

Reviewed 6 years ago

FOR THE MOST PART, I DO LIKE SIM. HOWEVER, I DO HAVE SEVERAL ISSUES. ONE BEING THAT YOU GUYS ARE NOW CHARGING BY USERS. THIS CAUSED AN INCREASE IN OUR BILL FROM 99 TO 350. THAT IS A CRAZY PRICE INCREASE CONSIDERING I ONLY HAVE 5 EMPLOYEES AND I USE THE USERS AS A PLACE TO ORGANIZE FILES BASED UPON THEIR STATUE SO TO USE THIS BILLING METHOD AS A WAY TO JUDGE THE SIZE AND USE OF YOUR SOFTWARE IS A...

Pros

ITS EASE OF USE.

Cons

THE ACCOUNT IMPORTER AND EXPORTER

Vendor response

John, Thanks for your candid review and I am glad that we were able to call and work things out with you. In talking with you, your concerns were all overshadowed by our price increase. I can understand your frustrations there, it does sound like our support staff were able to identify your problems and work them out to your satisfaction. From a billing/user side we were also able to identify the "users" that you have in the system that were not being used as login users and mark them so you will not have to worry about being charged for them moving forward. As always we appreciate your business and the feedback and were glad to be able to identify and resolve your issues.

BH
AvatarImg

Brian H.

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Simplicity logo

Simplicity

Cloud Collection Software at Value Price Point

Reviewed 6 years ago

This is a good cloud based software option for solos and small firms that need value on a budget. The program covers almost all of the needs that a collection attorney or agency would like to see addressed in collections and creditor's rights practice management solution. The case financials tab, maintaining case balances with all categories of damages, as well as the allocations and disbursement...

Pros

No pros were added to this review

Cons

No cons were added to this review