Sovos Features

Sovos

Sales Tax Software, VAT reporting, e-invoicing compliance

3.82/5 (17 reviews)

Competitor Feature Comparison

API
Address Validation
Administrative Reporting
Archiving & Retention
Audit Trail
Certification & Licensing
Compliance Management
Configurable Workflow
Consumer Use Tax
Content Management
Data Import/Export
Data Storage Management
Data Verification
Exemption Management
Financial Analysis
ISO Standards Management
Invoice Management
Monitoring
Point of Sale (POS)
Real Time Analytics
Real Time Comparisons
Real Time Data
Rules-Based Workflow
Sales Reports
Sales Tax Management
Tax Calculation
Tax Filing
Taxability Verification
Transaction History
Transaction Tracking
Value Added Tax (VAT)
Workflow Management
eCommerce Management
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API
Address Validation
Administrative Reporting
Archiving & Retention
Audit Trail
Certification & Licensing
Compliance Management
Configurable Workflow
Consumer Use Tax
Content Management
Data Import/Export
Data Storage Management
Data Verification
Exemption Management
Financial Analysis
ISO Standards Management
Invoice Management
Monitoring
Point of Sale (POS)
Real Time Analytics
Real Time Comparisons
Real Time Data
Rules-Based Workflow
Sales Reports
Sales Tax Management
Tax Calculation
Tax Filing
Taxability Verification
Transaction History
Transaction Tracking
Value Added Tax (VAT)
Workflow Management
eCommerce Management
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API
Address Validation
Administrative Reporting
Archiving & Retention
Audit Trail
Certification & Licensing
Compliance Management
Configurable Workflow
Consumer Use Tax
Content Management
Data Import/Export
Data Storage Management
Data Verification
Exemption Management
Financial Analysis
ISO Standards Management
Invoice Management
Monitoring
Point of Sale (POS)
Real Time Analytics
Real Time Comparisons
Real Time Data
Rules-Based Workflow
Sales Reports
Sales Tax Management
Tax Calculation
Tax Filing
Taxability Verification
Transaction History
Transaction Tracking
Value Added Tax (VAT)
Workflow Management
eCommerce Management
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Sovos Feature Reviews

15 reviewers had the following to say about Sovos's features:

Anonymous
(Retail company, 501-1000 employees)

Disappointed

2021-02-03

Extremely disappointed.

Pros

Pricing was lower and was told that issues were handled quickly and we would have a one-on-one person to help deal with issues that arose.

Cons

This is not true, our annual bill more than tripled for the renewal.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No

Response from Sovos Compliance


Thank you for taking the time to express the pros and cons of working with Sovos. As the VP of Customer Success, I greatly value direct feedback from our clients and would appreciate the opportunity to collaborate with you on the challenges you identified to ensure that we are meeting our commitments to you. It's important to note that our investment in sales tax content and our tax determination engine is second to none. Our fully staffed team of regulatory experts ensures that our solutions are up to date with the latest changes. Sales tax nexus settings can change frequently and this can impact tax calculations. However, clients have the opportunity to change their nexus settings anytime in order to meet their new business conditions. Once logged in our system, client transactions are considered audited and are reported as such without any alterations. I'd be happy to walk you through this. We are here to be your partner; you can reach out to me at andrew.elvester@sovos.com.

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Tara I.

review

2019-11-27

Pros

report products were what I needed. good selection of reports

Cons

ease of use was a little cumbersome. it took a little time to get used to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Karl W.

Sovos review

2020-06-15

fairly good. To many groups and the hand off from one group to the next is dismal.

Pros

Reporting tools are helpful.

Cons

User experience can be drastically improved, feels like the end user was not kept in mind for the design aspect.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Sovos Compliance


Karl, thank you so much for your feedback. Sovos is dedicated to transforming our customer experience, so much so that we recently established an entire department dedicated to the very topics you bring up, like seamless hand-offs between departments. Simultaneously we are investing significantly to rebuild several of our most-popular products to be even faster and with intuitive, consumer-grade experiences.

As VP of customer experience, I would love to learn more from you so that we can make sure that we are meeting your needs as we undergo this transformation! Please reach out to me directly at lisa.holmquest@sovos.com and we can find a convenient time to talk.

Sincerely,
Lisa Holmquest
VP of Customer Experience

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Jeff C.

Usability at it's finest

2019-11-25

We can take data from multiple source systems and in multiple formats and using this software have a consolidated repository for our compliance needs.

Pros

Intuitive interface and robust help menu means that even if you don't know how to complete something you can figure things out fairly quickly.

Cons

Does not have the ability to utilize an import for W2C forms.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Katryna W.

Good software for cost, frustrating help desk

2020-06-10

Ultimately, I would not recommend Sovos Intelligent Compliance Cloud, simply because when something goes wrong, their help desk is awful to deal with.

Pros

For the features it doesn't have, there is usually a workaround that you can do that will allow you to collect and report the tax the way you need to.

Cons

The Sovos help desk is abysmal. When I run into an issue, my experience has been that the help desk will prioritize closing the ticket rather than helping the customer. I usually end up fixing the problem myself for one reason or another. Usually it's because the help desk says that my problem is not actually a problem, and they will therefore not be fixing it. However, sometimes I fix the issue myself because the help desk can't figure out what went wrong to cause the issue.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No
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Dwight R.

Sovos

2020-06-09

The cloud application makes it much easier for our IT department to maintain.

Pros

The best feature for us is the management and collection of exemption certificates from customers through Certificate Manager, this is a very basic bread and butter requirement on tax departments and Sovos makes it so much easier.

Cons

We have had a lot of turnover in our Sovos team partners/analysts. It makes it hard to always get them up to speed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Worry S.

SOVOS Review

2021-06-03

Overall I like the product because it takes the burden of the ACA reporting and disbursement of forms to the employees off our plates.

Pros

This make it much easier than entering single information for multiple employees.

Cons

My biggest beef with this software is that the site is very difficult to navigate unless you are given step by step instructions.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Melissa M.

Good Tax Software

2019-11-22

Pros

We use Sovos for our tax calculations as well as to import information into our tax forms for filing.

Cons

At first we had an issue with support getting back to us, however, lately that has not been an issue.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Kristin U.

Good but clunky

2020-06-10

Pros

The software does what it is supposed to, it correctly calculates sales tax even on complex transactions. We use the program to calculate tax, store resale and exemption certificates and file our returns in 26 states.

Cons

This follows across the whole platform, we use a certificate manager, tax determination, reporting, and tax filing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Dawn S.

Taxport Review

2019-11-26

For the most part, my overall experience has been positive. Our implementation was a bit bumpy and sometimes confusing due to incorrect information. Each year, while processing our forms, we've identified a couple oversights in the new tax year Alias and have worked with our M.S.R. to resolve. This year, our M.S.R. recommended testing in August/September to identify such issues prior to the pressure of tax form processing. We conducted testing and worked with our M.S.R. to resolve each issue so we're hoping for a smooth Q1 in 2020.

Pros

This application allows us the ability to upload our files to the RFM, import everything ourselves and then research & resolve errors.

Cons

It has a limited country table. We operate in over 300 countries and some of the forms we send out say "other country" in the mailing address because our payee resides in a country not included in the Taxport country table.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
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Ramon P.

Easy integration and very supportive company

2019-11-26

I have no complains. They have been very helpful and they have helped us a lot during the implementation process. Fully satisfied after the 3-4 months we were working together.

Pros

We integrated it with our SAP ECC and it's completely transparent to the user now who do not realize there's something else behind their usual SAP interface.

Cons

Their service was down a couple of times during UAT testing, but they fixed it for good and this has not happened again.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Marianna A.

Easy friendly software

2020-06-09

that if I need to review old information I can easily find it.

Pros

Easy to communicated with the team and share a file.

Cons

sometime the team from Sovos send me an email and it's doesn't come to me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
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Ella P.

Basic Sales Tax Software

2020-06-09

Pros

This is a very basic software, and is relatively easy to navigate

Cons

It is not a robust system and the company does not re-invest as much as it should in enhancements. I believe there are better, more sophisticated tax engines on the market.

Rating breakdown

Ease of use
Features

Time used: 6-12 months

Frequency of use: Occasionally

Likelihood to recommend

4/10
Source: Capterra
Helpful?   Yes   No
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Eric h.

its tax software

2019-11-22

We're using taxware to calculate sales tax at stores across the US.

Pros

Their support team is easy to reach and knowledgeable.

Cons

Product documentation for administrators is lacking, or at least not easily found.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
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Craig K.

Simple and easy, in some ways too much so

2020-06-15

Pros

Software is easy to use, responsive, and gives plenty of user feedback and confirmations

Cons

Some uses are not intuitive and require instructions on how to accomplish certain tasks

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more