SpikeFli Analytics Pricing, Features, Reviews & Alternatives

SpikeFli Analytics

Business intelligence software for managing telecom expenses

4.57/5 (23 reviews)

SpikeFli Analytics overview

What is SpikeFli Analytics?

SpikeFli Analytics is a cloud-based business intelligence software designed to help government agencies and enterprises of all sizes evaluate and manage operational expenses related to telecom and information technology. It lets managers view vendor billing data on a centralized platform to reduce costs and streamline budgeting according to requirements.

Key features of SpikeFli Analytics include inventory management, auditing, customizable reporting, location tagging, user management, alerts, and invoicing. The white-labeling capabilities of the application allow organizations to add their own corporate branding for internal use or value added services offered to clients.

SpikeFli Analytics enables managers to generate reports and estimate telecom and IT asset expenses. Corporations using big data analysis can utilize the platform to facilitate cost reduction audits for optimized budgeting and forecasting.
www.spikefli.com

Pricing

Pricing options
Free
Subscription
Value for money
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Devices

Business size

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SpikeFli Analytics screenshot: SpikeFli Analytics service ticketsSpikeFli AnalyticsSpikeFli Analytics screenshot: SpikeFli Analytics mappingSpikeFli Analytics screenshot: SpikeFli Analytics asset managementSpikeFli Analytics screenshot: SpikeFli Analytics dashboard analyticsSpikeFli Analytics screenshot: SpikeFli Analytics product page

SpikeFli Analytics user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.2
  4.6
  4.8
Anonymous

SpikeFli is a smart choice TEMS platform to better manage our wireless program of over 6000 devices

Used daily for less than 6 months
Reviewed 2019-02-20
Review Source: Capterra

This is a SaaS solution that is extremely easy to use. There was no formal training needed to be able to use it right off the bat and derive value from it. The Asset management area is wonderful, giving you quick, informative access to your devices and where they are deployed. The alerts area is fantastic to help you deal with the low hanging fruit to better manage your wireless program on a day to day basis. From alerts on unassigned devices to alerts on no usage devices this is a fantastic area to look for cost savings. SpikeFli's unique mapping feature makes it easy to see if your wireless program is over-deployed in some areas and too thin in others. One or the reasons SpikeFli was our choice was that the analytics displayed on the screen were meeting ready and printed out exactly like they appeared without being truncated or needing reformatting. This saves so much time. The people at SpikeFli are the kindest, most responsive and willing to help I have found. They are always approachable and willing to listen, solve problems and collaborate on everything. I consider them assets and part of our team. They constantly challenge convention and evaluate ways to improve SpikeFli and deliver easy to use solutions to their clients. This program is tough to beat fro a value and ease of use standpoint. Many TEMS programs out there that we looked at were too intricate and too costly making it difficult to realize ROI. Not SpikeFli, it was a no brainer. Already saved thousands.

Pros
Overall likes that moved us to choose SpikeFli were 1. Ease of use compared to others on the market with a clean, graphical interface. No long difficult set up or credits to purchase for lengthy training. You can use it easily with almost no help right away. 2. Excellent value for the money compared to more well known programs that made it easy to begin a relationship with them and stand up the environment. 3. Ability to integrate information from many carriers and manage both telecom and IT assets in one place.

Cons
Did not have a defined billing component at the time we adopted this program, but leadership at SpikeFli was committed to custom developing this area with us (for a cost) because it was vital to how we managed our wireless program. They are always approachable and willing to listen to suggestions and ideas to move their platform forward.

Response from SpikeFli Analytics


Thank you for that amazing review, SpikeFli user! We are grateful to be part of each and and every one of our clients business. Thank you for challenging us to be the best Telecom & IT management software out there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Janice F.

HPCI Vendor & Expense Mgmt.......could not scale without SpikeFli.

Used daily for 2+ years
Reviewed 2017-11-29
Review Source: Capterra

Pros
Reduced human resources required to produce quality results for our clients. Has improved our sales cycles. Clients are more apt to do business with companies that invest in technology to make their life easier. Product has evolved to manage more than just wireless telecom. Which means our services have evolved for our clients. The pricing model is hands down, a drop in the bucket compared to the money we'd spend compiling the data, and creating the deliverables for our clients if we were doing it manually. Or had to buy expensive software licenses. The back-end CRM allows us to ensure our SLA's are in line with our promises. Able to produce high quality results reports for our clients instantly, which highlight the wow factor we bring to our clients business every day.

Cons
We look forward to being able to customize the Dashboard, and Alerts section. We wish that it allowed for real-time usage monitoring like a traditional MDM software ($$)

Rating breakdown

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Ease of use
Features
Customer support

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Giri G.

Satisfied

Reviewed 2016-11-30
Review Source: Capterra

The customer service and response time is great. However, we would appreciate that our original bills(Telus) to be attached to the monthly report from HPCI as support. This will enable us to make time payments to the vendor.

Response from HPCI Telecom Management


Hi Giri,

Thank you for that feedback. I have forward your request to your account manager. Chances are very good that if you need that, then the rest of our clients need it too.

Look forward to that change being implemented immediately.

Cheers,

Your HPCI Team

Rating breakdown

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Ease of use
Features
Customer support

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Sheena E.

Canadian Industrial Paramedics, Ltd. and the HPCI Portal

Used weekly for 1-2 years
Reviewed 2016-10-28
Review Source: Capterra

HPCI as a company focuses strongly on customer service, and it shows. We have never been happier with a vendor or the products that they provide. That being said, when the HPCI customer portal was introduced, it added yet another layer to the prompt, effective service that this company offers. With endless uses, reports, and strategic data, we find it so easy to view where we are overspending and where we can make changes to save money -- if HPCI hasn't pointed it out already!

Pros
Functionality and reports

Cons
At times, when reporting a troubleshooting service request, the details of the request do not come through to the service team.

Response from HPCI Telecom Management


Hi Sheena, Thanks for the great comments, and even more importantly the feedback to help us get better!

Your HPCI Service Team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jennifer G.

HPCI Telecom

Used weekly for 2+ years
Reviewed 2016-11-30
Review Source: Capterra

HPCI is an amazing company always has your best interest I would recommend them to anyone. The program they use is easy navigation. They always stay on top of our account and change as required.

Response from HPCI Telecom Management


Thanks, Jennifer!

Sims has been a long term client for many years. We have appreciated your loyalty.

Your HPCI Team.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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SpikeFli Analytics pricing

Pricing options
Free
Subscription
View Pricing Plans

Contact SpikeFli Analytics directly for pricing information

SpikeFli Analytics features

Customizable Reports
Expense Tracking
Invoice Processing
Reporting/Analytics

API (394 other apps)
Accounting (284 other apps)
Accounting Integration (232 other apps)
Activity Dashboard (376 other apps)
Alerts/Notifications (320 other apps)
Audit Trail (269 other apps)
Billing & Invoicing (355 other apps)
Compliance Management (361 other apps)
Data Import/Export (349 other apps)
Electronic Payments (232 other apps)
Invoice Management (302 other apps)
Multi-Currency (313 other apps)
Recurring/Subscription Billing (226 other apps)
Reporting & Statistics (412 other apps)
Third Party Integrations (335 other apps)
Workflow Management (266 other apps)

Videos and tutorials

Additional information for SpikeFli Analytics

Key features of SpikeFli Analytics

  • Activity Audit
  • Bill Importing
  • Bill Verification
  • Billing Portal
  • Billing for Data
  • Billing for Voice
  • CRM
  • Chargeback Tracking
  • Contingency Billing
  • Contract Negotiation
  • Custom Rate Plans
  • Fixed Line Compatibility
  • Flexible Search
  • Flexible User Reporting
  • Fraud Controls
  • Internal Cost Allocation
  • Invoice Creation
  • Invoice History
  • Location Tagging
  • Metered Billing
  • Mobile Line Compatibility
  • Move / Add / Change Options
  • Multi-Variable Invoicing
  • Online Invoicing
  • Project Billing
  • Reporting/Analytics
  • Service Tickets
  • Split Billing
  • Usage Reporting
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Benefits

SpikeFli Analytics is the market leader in subscription-based telecom & IT expense management SaaS. It can be coupled with White-Glove Service to drive data driven cost reduction strategies.