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Jared K.
Marketing and Advertising, 1-10 employees
Used weekly for 1-2 years
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I've been able to streamline a few business needs however it's still does not give the full performance of a built-in web terminal linked directly with your business checking account. And the transaction fees are not always something to look forward to as a business owner trying to gain and grow their customer base.
The fact I can continue an invoice from any device that has access to the square account and also use two-factor authentication so that I don't have unauthorized users in the platform. Plus I can add specific details of work being done and also images and signed documents within the same invoice.
I don't like how it's gated in the full capacity it can offer such as offering contracts and also adding additional fields to your invoice for the customer.
Kristie K.
Entertainment, 1-10 employees
Used weekly for 2+ years
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To keep a track of everything on Square requires no cost but ordering the products to keep a track costs a lot of money. I could also get referral bonuses if I referred someone to Square but it takes a while to get used to. During the pandemic, I doubt people were going to use Square as much as they used to because you have to use your hands to click on everything and navigate the websites on the screen. It was a great experience using them when I made purchases at the store. It was popular for small businesses to switch to Square.
I like how I was provided the square tool to attach to my phone in order for credit cards to be swiped. I used to keep it on my phone when I would sell my products and customers wanted to pay with debit or credit card. It was easy to use. It was a trend back in 2015-2018 and I wanted to order my credit card kit with the tablet. I also used Square to keep a track of all the purchases customers made toward my product. I created invoices, kept a record of my hired employees, and had a record of all the purchases people made toward my products.
The product was great to attach to my iphone but as iphones started to change in design, I could no longer use the Square tool that was given to me. When I switched to an iphone 7, I couldn't use the tool anymore. I had to buy different types of earphones and products to attach to my new iphone. The design for Square didn't change as much so it was hard to connect it to the phone to store my new data. Customers still were using credit cards but I couldn't have the credit cards swiped on my phone anymore.