Square Point of Sale vs Helcim Comparison

I liked their lower fees than Stripe, Square, etc

Many implementation issues, and they cancelled thousands of dollars in transactions without a decent explanation or resolution of the issue.

Hello Megan, Thank you for your feedback, we're sorry for any inconvenience caused. We can see from our notes that a member of our Trust and Safety team reached out to address the concerns you outlined in your review. The fraud alert was triggered due to a number of details specific to that transaction. As a financial service, we take the financial security of our merchants and their customers very seriously and from time to time this may mean we need to perform additional due diligence. Our team works hard to be proactive in these situations in reaching out to the business with further information and to work quickly to resolve these issues. We understand this process may have been frustrating and wish you and your business all the best. - The Helcim team

fairly easy to set up and use, although if I didnt have experience setting up pos systems it might have been slightly more challenging. in my opinion the absolute best part of Helcim is their customer service. whenever I hit a bump in the road, I just called customer service and an agent was able to walk me through it.

i dont have any real cons that come to mind. maybe additional features when customizing invoices and receipts would be a cool option.

Thank you, Chaya, for expressing your feelings about Helcim's unique value in the merchant services industry. We feel the same! Customer service, low fees, and high value for you and your business are what drive our mission - that merchants would love everything you experience as you partner with Helcim.

I am not super tech savvy and just started my own business. I was able to use Helcim easily. When I needed help, customer support was very helpful and professional.

The website needs refreshed frequently and can run slow.

Hi Kathy! Did you know, as of this month, May 2021, Helcim no longer charges a monthly fee? We hope this will help you in your new business venture. Also, thank you for sharing how easy Helcim is to use. May you and your business thrive! - Your Helcim Team

The software is easy to use, easy to understand.

Can't really think of anything that I don't like.

Thank you for your recommendation, Eleanor!

Payments processing was easy. Capturing payments was easy to understand

I wish we could change the setting for preauthorizing and capture on Helcim website instead of through Wordpress.

Thank you for sharing how easy your experience has been, Kelly!

Ease of use and pricing. Also low fees!!

Trouble linking receipt printer to tablet.

We appreciate your feedback, Al. Thank you!

Invoice template creation and tracking invoice progress.

Ability to have two separate bank accounts (i.e. tax receipted donation account and sponsorship proceeds) through the same Helcim account.

Emily, thank you so much for sharing what you love about Helcim! Regarding the separate bank accounts, we have a way for you to accomplish this - all under the same Helcim login. Please feel free to reach out to the support team (1-877-643-5246) and they'd be happy to make it happen for you.

What we like most is that the system has worked smoothly; I do not believe we are taking advantage of the additional features, beyond accepting credit cards for payment.

The credit card process has fit in very smoothly with the operations; I have received no negative feedback.

Thank you for your review, David!

The terminals you get are reliable and payment issues are very rate. Helcim also supports a subscription method. You can set-up accepting pre-paid cards easily.

I can see how the processing fees can be a deterrent to a lot of people. I think Helcim is a great product, but too expensive at the current pricing.

Hi Katy, Thank you so much for reaching out! We're so happy you're enjoying using our card reader and platform features. Thank you for the feedback on our pricing model, we use interchange plus pricing which means that we charge the wholesale pricing set by the card types themselves plus a small margin on top. This means you're only ever paying based on the card brand and types that your customers are using. This pricing model saves business owners on average 22% compared to flat rate models. If you have any questions about this at all please don't hesitate to either email our team on help@helcim.com or by calling +1 877-643-5246. Thank you so much again for choosing to partner with us! - The Helcim team

The software offers a lot of flexibility and features for our organization to use in various processes that we have established.

I really don't have anything I dislike about the software.

Helcim is proud to provide your organization flexibility and valuable features. We're proud to partner with The Film and Video Arts Society of Alberta; thanks for submitting your feedback, Ravi!

Once I understood how to do things, it all worked out very well.

The user interface is a bit confusing, and sometimes seems like the processes are a bit redundant.

We're happy you switched to Helcim and we're proud to serve you, Leah!

The software is an integral part of my business and is reliable, well thought out and has an easy to understand interface for myself and for my customer when they are paying.

The software has been well thought out. No issues.

Being an integral, reliable partner for your business is core to how Helcim strives to partner with you. Thanks for sharing your feedback Paul!

For the most part Heclim's feature set covers what we need - where they really hit it out of the park is with support. Have always received prompt and useful technical assistance from their team.

We have a fairly complex environment and so Helcim doesn't do everything we need from it but that is overcome with supplementary software.

David, thank you so much for sharing your experience with Helcim!

The application and approval process was quick and easy, had approval with 24 hours

A little more difficult to navigate around until you get used to it. Does not offer same day funding like most other mobile applications.

We're so proud to provide our merchants top shelf customer service. Thank you so much, Donald, for sharing your experience after switching to Helcim!

The software is very intuitive and works well on our pc and on our iPad tablet for trade shows. We can process transactions with ease and confidence!

Our invoice template looks great but the footer statement thanking the customer for their business always rolls over to the next page. I would like to adjust the page margins just a little so it will fit on the invoice page. There may be a way but I haven’t figured it out yet. Or a ‘fit to 1 page’ option would be great!

Hello Amy, It's amazing to know that Helcim is helping your business be flexible in receiving payments. We love to hear how our team has helped you. And thank you for recommending Helcim! Your Helcim Guru will be in touch shortly to assist you with adjusting the format of your invoices. Thank you for your feedback, Amy! The Helcim Team

I've done quite a bit of shopping around and have yet to find any card processing company that has lower or more comprehensive rates. On the rare occasion I or my staff have had to call customer service, we've had a very short wait to talk with a live person, and our issue was always easily remedied. I also appreciate that Helcim customer support were always careful to not share my personal information with my staff.

By far, my least favorite thing about using Helcim has been the card terminal itself. I've use a couple different ones, and they're rather clunky and tricky for our clients to use. Even walking our client through each step, they'd still often make a mistake and have to start over because they'd hit the wrong button.

We're glad to hear your customer service experience was top notch while enjoying low rates. Thank you for sharing, Kelly. Also, thank you for your feedback on the card terminal. You give us guidance on how to improve as we seek to improve the transaction experience for merchants and their customers. We have new terminals launching soon with more upgrades and options for merchants coming in the future.

It was easy to use and it was a Canadian company

I have been a long time customer of Helcim since 2017 and chose them because they supported small business and are Canadian. I had never realized there was a problem with this company until I tried to close my account with them more recently...I have been paying a monthly fee of $20 which I had assumed was my current Helcim account that we had asked to close recently in [SENSITIVE CONTENT]. I spoke...

Read more

Hi Eloise, Thank you for your feedback, we're sorry for any frustration and inconvenience caused. Our team has been in touch to confirm that the compensation for your account remaining open for 2 months with us will be reimbursed to you by the end of this month. In regards to the account you've been charged for since 2018, it appears this was with a separate payments company and not associated with Helcim in any way. We recommend you reach out to them in order to get this matter resolved. We're sorry to lose you as one of our merchant partners and wish you and your business all the best going forward. The Helcim team