Submeter Billing Features

Submeter Billing

Submeter reading and invoice management solution

4.88/5 (17 reviews)

Submeter Billing Feature Summary

  • Electricity
  • Meter Management
  • Metered Billing
  • Move In / Move Out
  • Natural Gas
  • Non-Metered Billing
  • Rate Management
  • Water

Competitor Feature Comparison

API
Audit Trail
Automated Billing
Billing & Invoicing
Billing Rate Management
Customer History
Data Import/Export
History Tracking
Invoice Management
Self Service Portal
Third Party Integration
Visit WebsiteCompare App
API
Audit Trail
Automated Billing
Billing & Invoicing
Billing Rate Management
Customer History
Data Import/Export
History Tracking
Invoice Management
Self Service Portal
Third Party Integration
Visit WebsiteCompare App
API
Audit Trail
Automated Billing
Billing & Invoicing
Billing Rate Management
Customer History
Data Import/Export
History Tracking
Invoice Management
Self Service Portal
Third Party Integration
Visit WebsiteCompare App

Mobile apps

iOS App


0 reviews

Requires iOS 9.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

Submeter Billing Feature Reviews

16 reviewers had the following to say about Submeter Billing's features:

Susan Lazar

Submeter Billing

2020-02-19

Nothing but upsides. Great product with reasonable pricing and knowledgeable personnel.

Pros

They provide timely metering invoices that can be customized along with emails stating when the invoices are ready, and they notify us if there appears to be an issue with a meter or meter read in advance of submitting the invoices.

Cons

Nothing at this time. Everything works as is contracted.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Genea


Thank you so much for taking the time to write a review on our Submeter Billing product! We are so happy that you love both the product and our support team!

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Nyeela Love

Electric Metering Made Easy

2020-02-20

Saves us time on the back end not having to compile and calculate the readings for billing.

Pros

How easy it is to report readings and receive statements and reports back quickly

Cons

It would be nice if it was fool proof, regarding the readings, instead of needing a middle man to confirm the readings. (Millennial Problems lol)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Genea


Thank you for your review and constructive feedback! We will keep working hard to make our products as easy to use as possible.

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Jacob Noble

Submeter Billing

2020-02-19

I was spending around 3-4 hours each month pulling data and compiling statements.

Pros

This software makes it easier and faster to pull invoices and details that we can send to our customers.

Cons

The only way to make it better is if it pulled our utility invoices directly so we didn't have to email them over.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Genea


Thank you so much for your review! We love to hear that it is saving you time in your work day!

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Dave Jarvis

Submeter billing product is good - the people behind it are better

2020-04-22

Saving time on monthly tenant billbacks.

Pros

However, the photos are available for auditing purposes, which is great.

Cons

The setup process was seamless and the product has been simple for our team to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Genea


Thank you so much for taking the time to leave us a review! Very happy to hear you are enjoying our product and service!

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John Gunther

Genea after hours- Park Place

2020-02-19

Submeter billing has made it very simple not having to physically go to each meter to read them.

Pros

Good reporting platform

Cons

At this point I do not have a con to report. Everything is very user friendly.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Genea


Thanks so much for your review! Nothing better than hearing about increased revenue for our clients :)

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Kelly Johnson

Wonderful!

2020-02-19

Overall experience is it makes tracking and billing easy!

Pros

This software makes submitting and tracking submeters easy for the whole team

Cons

I wish it were easier to add new meters when tenants move in.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Genea


Thank you for your review! We are always working on making improvements to our system and value your feedback.

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Aaron Tashiro

Great Overall Program

2020-02-19

Pros

ease of automatic billing to our tenants.

Cons

addressing errors and billing on expired tenants.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Genea


Thank you for your review and feedback! Our goal is to provide 100% accuracy on all tenant billings, if there is anything specific that needs to be addressed we have 24/7 support ready to assist you. Contact information is available on our login page.

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Crystal Beza

Wonderful Company To Work With

2020-02-19

It helps me get an accurate billing for the tenants, I can download past statements, I can see meter reading, etc.

Pros

I don't have to do the utility billing calculations, shows the meter information and readings, download statements

Cons

Time frame, we must have our statements within 24 hours.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Genea


Thank you for your review and feedback!

Read more
Eric Bland

Submeter

2020-02-19

Its super easy to use and the readings are complete in a very short period of time.

Pros

We mostly use this via mobile phone.

Cons

The only problem that we have had was uploading. That problem was user error.

Rating breakdown

Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No

Response from Genea


Thank you for taking the time to write us a review! Delighted to hear how easy it was for you and your team to adapt to the product!

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Evette Lau

a great asset!

2020-02-19

I have gotten used to the change and am extremely happy with the customer service I receive from my team. [SENSITIVE CONTENT HIDDEN] & the AMRB team are the best.

Pros

Easy to look up the information needed.

Cons

I am not able to review a 2 month window at once and export to excel

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Genea


Thank you so much for your review! Always very happy to hear customer satisfaction with our customer success team :)

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SHENEL BROWN

Genea Sub Meter Billing

2020-02-19

Pros

It has changed how reading and billing are done of the meters.

Cons

Haven't found anything not to like, it works very well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Genea


Thank you so much for taking the time to write us a review! We are so happy to hear that it has simplified submeter reading and billing for you.

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Juan Camacho

Juan Camacho Review

2020-03-05

The overall experience has been very good.

Pros

The application is very easy to use and saves a lot of time on the building engineers.

Cons

There have been some issues with the software that took a little be too long to correct.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
LAURA Bowser

The Good, The Bad, The Ugly.

2020-02-20

It has been good.

Pros

The amount of money that we have been able to recoup from the tenants as we were not reading the meter correctly, and in some cases we were billing the tenant annually less than what the actual submeter usage was on a monthly basis under Genea.

Cons

Using the submeter for water use, and in the beginning found out that we were adding in the stormwater fee under the tenants water submeter cost. This led to a large credit going back to the tenant.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Genea


Thank you for your review and feedback! Also, thank you so much for your patience in the early stages of our service to your property in helping us understand the nuances of how your billing process works.

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James Raymond

Great Service

2020-02-19

Pleasant

Pros

Meter read on a regular basis without having to get involved and have free time for other project and what not that's going on.

Cons

Nothing really overall its really a good service to have.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Genea


Thanks so much for your review! It is always great to hear when our product frees up clients' time for more important projects!

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Nick Pierce

Ease of use

2020-02-19

Pros

The app is easy to use and understand.

Cons

Every so often the meters that get read will get hung up in the download section and you have to manually upload.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from Genea


Thank you for taking the time to write us a review! Happy to hear we are able to you keep organized!

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Laura Waltar

Genea Review

2020-02-19

Pros

The software is easy to use and the documents are well put together to use as back-up for the charges.

Cons

I have not found anything that I don't like about it.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Monthly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Genea


Thank you for taking the time to write a review on our Submeter Billing product! We are pleased to hear that it is easy for you to use :)

Read more