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Recurly Reviews - Page 3
60 reviews
Recommended
John K.
Legal Services, 11-50 employees
Used daily for less than 6 months
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Regret selecting this product for use. Go with a firm that will provide customer support that will actually help you.
Yet to find a feature I like. Still trying to work through simple setup with Recurly. Maybe one day it will be setup - losing money every day because of bad support.
Terrible on-boarding support. Wish Recurly had a better customer service team that would help setup the product. I just get a run around that they don't have the correct information even though all other providers said that is all the information needed.
We appreciate you've taken the time to express your concern. It appears we've fallen short. Recurly provides a subscription management platform for 2200+ businesses, and we wish you well.
Harrison K.
Computer Software,
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Once you learn the software, it's easy and quick to get things done. Seeing past history on an account is clear. Our organization is easily able to give many different departments access and enough privileges to fully own our required tasks. Still, our finance department can truly own billing and collections. If and when their have been issues with Recurly, their support has been thorough, and their communications have been clear and helpful.
You definitely need training from someone else who has used it to learn it properly. It didn't seem intuitive or something I could learn on my own. Also I'd say about 15% of the time, the site is down, or I at least have to log in three or four times. If manual collection is used for certain invoices, you lose the ability to truly audit what a customer is seeing.