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Technical and legal solution for all KYC/AML requirements

(4)

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Sumsub Pricing, Features, Reviews and Alternatives

Sumsub product overview

What is Sumsub?

Sumsub is an identity verification platform that provides an all-in-one technical and legal toolkit to cover KYC/AML needs. The platform provides accelerated ID verification, digital fraud detection, and compliance. Sumsub employs top market technologies combined with legal expertise and assistance with financial requirements (FCA, CySec, MAS, FINMA, BAFIN, etc).

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Chat
24/7 (Live rep)
FAQs/Forum
Email/Help Desk
Knowledge Base

Training options

Webinars
Documentation
Live Online
Videos

Sumsub features

Functionality

4.6

/5

64

Total features

37

9 categories

Most valued features by users

Reporting/Analytics
Alerts/Notifications
Reporting & Statistics
Compliance Management
Workflow Management
Document Management
Access Management
Audit Management

Functionality contenders

Sumsub users reviews

Overall Rating

4.7

/5

64

Positive reviews

97

%

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.88/10
Rating distribution

5

4

3

2

1

48

14

2

0

0

Pros
Overall it is a user-friendly product with great benefits and easy integration options.
I've had a fantastic experience with the Subsub platform over the last couple of years and I've enjoyed watching it grow and evolve.
Our company has compared between a dozen similar companies and the price in relation to the quality exceeds all expectations. The support service is great.
Cons
Insufficient explanation of various features causes misunderstanding from the side of audit. Mistakes in the legal field (e.g. wrong fields were blurred when this wasn't necessary, etc.).
Some edge-cases, not understanding reason behind rejection of the applicant (i.e. confusing tags).
Sometimes it's unclear why exactly I'm unable to proceed with verifications.

Overall rating contenders

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Ingus L.

Financial Services, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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SumSub is a great choice when it comes to your customers verification

Reviewed 3 years ago
Pros

Product is easy to use, integration is quick and simple and the products they are developing and improving just aligns with our own development strategy and pipeline

Cons

Reports could be better and more focused. Whilst they have all the necessary information, it feels to need some authenticity to them, maybe in the design of reports

OP
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Oļegs P.

Banking, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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The best solution on the market overall.

Reviewed 3 years ago

Useful tool with very little alternatives on the market. Will keep using.

Pros

Feature - rich, The price is affordable and the support is great! The product development is in progress and the tool is getting better.

Cons

Periodic issues with processing speed. Insufficient explanation of various features causes misunderstanding from the side of audit. Mistakes in the legal field (e.g. wrong fields were blurred when this wasn't necessary, etc.) The lack of ability to screen company names against sanction lists apart from the full KYB.

HZ
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Henry Z.

Financial Services, 51-200 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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Does its job

Reviewed 3 years ago
Pros

Able to detect fraud and fits kyc needs for onboarding users

Cons

Needing to press several buttons on multiple documents to uncheck something before clearing the examined user profile, for example to change a document status to approved. Sometimes there are bugs, it allowed users with multiple profiles if they sent in different ID (for example, in different languages on the ID and the system approved both despite having facial matched selfies). Sometimes foreign language docs date of birth is misread. Can't see for sure why someone is blacklisted

MH
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Michael H.

Computer Software, 51-200 employees

Used weekly for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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SumSub is a great starting point for small FinTech startups

Reviewed 3 years ago

They are great for compliance and KYC!

Pros

SumSub is easy to use, and they charge based on number of checks with no minimum, which makes it great for small startups who don't have the volume for other products. Their API's are straight forward, and their admin interface is effective.

Cons

The stats and bulk views aren't very effective. It's hard to get a sense of how easily our users are finding the experience. We think that most of them find it easy, but we don't actually have any metrics to know, except the number of complaints we get. Which is small, but the ones who do complain are generally stuck and unable to continue.

DS
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Dev S.

Capital Markets, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Great product

Reviewed 3 years ago

great platform and we can see a huge increase in process rates.

Pros

Easy to use and very good ui/ux for clients to use

Cons

for a company - we want the ability to send clients a direct emails if the documents they have uploaded are incorrect or need adjusting - we haven't found an easy way to do this so far.

Sumsub FAQs

Q. Who are the typical users of Sumsub?

Sumsub has the following typical customers:
Mid Size Business


Q. What languages does Sumsub support?

Sumsub supports the following languages:
English


Q. Does Sumsub support mobile devices?

Sumsub supports the following devices:
Android, iPad, iPhone


Q. Does Sumsub offer an API?

No, Sumsub does not have an API available.


Q. What level of support does Sumsub offer?

Sumsub offers the following support options:
Chat, 24/7 (Live rep), FAQs/Forum, Email/Help Desk, Knowledge Base

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