TaxCloud Features

TaxCloud

Finance & Accounting

3.13/5 (16 reviews)

TaxCloud Feature Summary

  • Calculates sales tax in real time for any location in the US
  • Automatically files sales tax returns for 24 states
  • Manages sales tax exemption certificates
  • Monthly state-by-state reports on sales tax collected
  • Monitors changes to tax rates

Finance & Accounting Feature Comparison

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Expense Tracking (107 other apps)
Invoice Management (158 other apps)
Invoice Processing (95 other apps)
Multi-Currency (92 other apps)
Real Time Data (91 other apps)
Receiving (90 other apps)
Recurring Billing (78 other apps)
Reporting & Statistics (105 other apps)
Third Party Integration (94 other apps)

Competitor Feature Comparison

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TaxCloud Feature Reviews

11 reviewers had the following to say about TaxCloud's features:

Daniel Im

Solid plugin with woocommerce

2018-03-14

Pros

It was a bit difficult to setup, but once I got it going, it provides me with solid reporting every month.

Cons

I also wish that I could download past invoices from the website, but currently it's only being emailed to me.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No

Response from FedTax


Hi Daniel - Thanks for the review! We just released our new user interface to our website. Hopefully, the set-up process is easier to navigate now.

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CL Gillespie

Supper easy integration and amazing product compared to other services.

2018-06-19

By voluntarily signing up to remit sales taxes in SSUTA states my business is indemnified against audit risks in those states.

Pros

TaxCloud works seamlessly across multiple platforms and is designed to scale with my business needs.

Cons

No real cons..at first customer service seems a concern.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
David Borrows

Very poor customer service - takes days to respond to technical issues

2018-07-06

It took care of our sales tax computations and saved time and at one time worked well.

Pros

The top line reporting is clear and concise for completing quarterly sales tax returns.

Cons

For this you get a slower dashboard and unresponsive customer service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from FedTax


Thanks for taking the time to review our service and we apologize for the service issues you encountered. Regarding the customer service issues, we are taking action by hiring additional staff which will help us be more responsive than we have been recently. Based on the limited nexus footprint of your business and the recent Wayfair ruling by the SCOTUS, you should move to our Automated Compliance service - which would be FREE to you.

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Mario Winkelman

Sales department was enthusiastic. Software integrated well. Problems caused mayhem with no fix.

2018-06-12

The software took a time burden from my shoulders.

Pros

Mostly the software runs seamlessly once it is set up correctly. Helps avoid expensive business costs.

Cons

Trying to get things back on track is not being addressed for their end.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No

Response from FedTax


Thanks for the review. Glad to see the positive ratings on overall quality, ease of use and Features/functionality. We apologize that our customer support has let you down. We do our best with limited resources trying to maintain our FREE service offer for small businesses. We do our best to respond to all inquiries within 24 hours and have plans to invest in additional support resources in the near future.

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Joy OReilly

Quality, easy help with taxes

2017-09-21

peace of mind, quality accurate help

Pros

I usually hate doing this and it pretty much is set up to automatically just calculate what is needed.

Cons

It is very easy to use and is very quality and accurate

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Andrew Costly

Easy to Set Up, It is Free, Does the Hard Part for You

2018-07-22

Helped in complying with state laws.

Pros

TaxCloud is really free. Easy integration with shopping cart.

Cons

Somewhat difficult for the novice, but good integration with other system helps.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from FedTax


Thanks for the review Andrew! We appreciate your business!

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michelle guess

Tax Cloud Helps you keep track of internet taxes

2017-09-15

Helps me to keep track of my internet sales tax w/out all the hassle of figuring it out on my own.

Pros

It gives you monthly reports with the breakdowns of everything.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
S Nixon Barnes

Inexpensive and works well. Straightforward implementation. Looking forward to new marketplace apps

2017-11-07

Pros

They're about to launch a new UI, along with new marketplace mobile apps, using Polymer Web Components.

Cons

I have to file in all 24 streamlined states in I want to use TaxCloud for free, though I admit that that point might become irrelevant in 2018 with all the regulatory changes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Source: Capterra
Helpful?   Yes   No
Read more
Laks Sam

Makes Complex filing easy!

2016-12-13

It makes it easy for online businesses when it comes to Salea tax and the UI is easy enough to navigate and use.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Rita Horvath

Terrible customer service

2018-07-25

Pros

I've been using this software for over a year and It works most of the time, however didn't calculate the tax properly.

Cons

I talked to customer service at least five times and promised to call me back, but never actually called me back.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

2/10
Source: Capterra
Helpful?   Yes   No

Response from FedTax


We appreciate the feedback Rita and apologize for the service response issues you've encountered. We have been dealing with much higher service ticket volume in recent months due to several factors including our UI upgrade, pricing change and mostly the Wayfair SCOTUS decision. We have increased the size of our support team recently and will be adding more people and improved processes shortly. We appreciate your business and are focused on doing better.

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Jeffrey Kyle

Slow/Poor Customer Support

2018-05-30

Pros

We have liked how easy it is to calculate shipping in our WooCommerce store when their Simple Sales Tax plugin is not having compatibility issues.

Cons

We're strongly considering switching to another tax services provider that has a better track record of actually helping customers, especially paying ones.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

0/10
Source: Capterra
Helpful?   Yes   No

Response from FedTax


What Jeffrey indicates is accurate but has to be put into context. There was an issue with the SST plug-in caused by an poorly communicated update to the Woo platform which created the issue with the SST plug-in. In addition, we released our new UI and did a price change at the same time. This caused record ticket & call volume from our 1000's of clients which as a small company we needed to prioritize. Not using this an excuse but rather just sharing the reality of what happened. Our call volumes have returned to normal so response times are normalizing. I'd also point out that as the FREE and low cost provider in the marketplace we don't have the resources to pick-up every call or respond to email tickets as they come in. We apologize to Jeffrey for his experience and hope he will remain a TaxCloud customer.

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