TaxCloud Pricing

We have liked how easy it is to calculate shipping in our WooCommerce store when their Simple Sales Tax plugin is not having compatibility issues.

Our organization has been using TaxCloud for tax calculations over the past few years in conjunction with the free Simple Sales Tax plugin for WordPress. The original developer of the plugin did a good job of keeping it up to date with the changes in WordPress and WooCommerce. Then TaxCloud acquired the plugin and now dealing with customer support for the plugin is a nightmare. As others have said,...

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What Jeffrey indicates is accurate but has to be put into context. There was an issue with the SST plug-in caused by an poorly communicated update to the Woo platform which created the issue with the SST plug-in. In addition, we released our new UI and did a price change at the same time. This caused record ticket & call volume from our 1000's of clients which as a small company we needed to prioritize....

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Very easy to use 100% accurate inexpensive is an expensive cost for my company

Didn't merge with any other software for inventory management

Your feedback is much appreciated! We love to hear that you've enjoyed TaxCloud for four years now.

Before their pricing model changed, it was a perfect solution for small companies who needed just the basics of sales tax support. It was fairly easy to integrate, and reported accurately.

I have no cons about the software itself, just the company. Their pricing model changed in January 2021 from a free model under one of their plans to a paid model. They notified clients in December that would be happening. However, I called and spoke with one of their support agents (when you actually COULD call someone) and asked if my plan would also be changing to a charged model. He told me...

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Hi Brent - Thanks for the review. A few comments on your post. First, we apologize if your service experience was poor. Regarding pricing, yes, we did make a change in January 2021 the basis of which were changes that no longer allowed us to offer fully free services in our member states, they are now subsidized but not free. So yes, your invoice went from $0/month to $33/month. Still seems like a pretty fair deal to get rates and have us file for you in 25 states. Regarding your termination, our billing runs one month in arrears, so if you cancel in March, activity from March will be billed to you in April. I hope you would agree that we shouldn't eat the costs for your legitimate account activity if you cancel. Best of luck with your business.

All sales tax functionality is simplified, and now is much more cost effective. The service has been completely re-engineered and is much improved. The new reporting and customer interface are superior to anything else on the market. I love not having to buy an expensive enterprise software solution. TaxCloud works seamlessly across multiple platforms and is designed to scale with my business needs. TaxCloud is a true very powerful cloud based system providing my business with a tremendous service that frees up valuable time and resources.

No real cons..at first customer service seems a concern. However, this is short lived once the immediate anxiety of employing a new service is overcome. I quickly realized that this is an efficient customer friendly self service platform, and after integrating the service most all customer service issues were unwarranted. Therefore, there was little need for me to actually request customer service. That said, this product is a tremendous value. I could pay more for a competing service with more immediate customer service, however there does not seem to be any advantage in doing so. Once up and running TaxCloud is seamless and needs no additional handholding, and their scalability, reporting and functionality is the best value out there.

integration into Odoo CRM was easy. TaxCloud is perfect for those who have very little technical skills or low skills in accounting this software will assist in reports and calculations for you. Overall the service and customer support is amazing. They assisted with everything I needed and pointed me in the right direction.

I do feel little expensive when it comes to cost per transaction. if you have many calls the price does go down but when your small to medium size business it is little on pricey side. I am technical and I am able to remove taxcloud and use odoo manual tax import and export option. Although integration is easy the support and relying on API is not sustainable. Odoo had error in taxcloud API and taxcloud cant help due to Odoo side.

We appreciate your feedback and are happy to hear our integration has been helpful to your business!

Easily integrated with my store. I don't have to worry about accurate sales tax and on time filing any longer because TaxCloud has me covered.

I have yet to find a con and doubt I ever will.

It's great to hear TaxCloud has been working well for your business. Thank you for taking the time to leave a review!

Easy to install. The top line reporting is clear and concise for completing quarterly sales tax returns.

Recently increased pricing model so our few $/per month increased to more $ per month. For this you get a slower dashboard and unresponsive customer service. It used to be so much better.

Thanks for taking the time to review our service and we apologize for the service issues you encountered. Regarding the customer service issues, we are taking action by hiring additional staff which will help us be more responsive than we have been recently. Based on the limited nexus footprint of your business and the recent Wayfair ruling by the SCOTUS, you should move to our Automated Compliance service - which would be FREE to you.

I liked it *at first* before they changed their pricing tiers. They had a free option and a paid option. I tried the paid option and it worked wonderfully at first.

After the payment plans changed - maybe they also changed hands - everything went downhill. The tax system stopped collection. I was getting charged $30 a month for their "free" service but having to do all of the work myself anyway. Have been trying to successfully stop their charges and get it through their heads I've closed my account for more than 2 months now with no success. And NOW they're charging me a "rejection fee" because I've had to stop their activity directly at my bank. They do not answer emails, they will not acknowledge the account is closed. If I had a lawyer, I would already have called them over this just to make a point.

Hi Katrina - Thanks for your review. We did change our pricing in January and no longer have a free service in our member states. This change was necessitated by a contractual change that no longer allowed us to offer a fully free service. So your invoices went from $0/month to $30/month (our miniumum charge). If you were billed after cancelling your account, it's because we were still getting API calls from your store. 375 in FEB, 144 in MAY, 25 in APR and 4 in MAY. So the charges were for using our platform even though you may not have been aware your store was still sending us transactions.

They provide free service & filings for member states if you register with the SST as a model 1 filer. You also limit your choices if you choose to back away from them.

1. Can't communicate with them. Changed pricing structure, yet they over charged and there is no one to communicate to and email bounces back. 2. They don't provide any assistance on setting up Tax Categories. The definitions are theirs, yet they provide no support. Avoid using them unless you have a strong IT team and will take risks

We apologize for the difficulty in getting to our service desk recently. The release of our new UI and a new pricing change has created a large volume of calls. As we are the service provider that can offer a FREE service, we don't have a large number of resources available to deal with surging call volumes. Rest assured, we will respond and deal with any issues you are experiencing.

Seems simple to set up, I did find how to integrate with Amazon, Bonanza, and I was all excited to start using it... But then could not find any way to integrate with eBay platform despite finding the ebay connection logo... So it stopped right there - we never went live.

Can't find any way to integrate with Ebay which is our largest (by far) sales platform. Would have been a perfect solution for us, but for that little problem. Also, it appears we'd have to sign up for sales tax license for each state we need to collect for (those that aren't in their automagic 24 states list) which would be tedious, time-consuming and was why we were looking at options (We looked at TaxJar, but $100-ish per state would cost more than it's worth for many states where we may end up with an economic nexus this year - in some cases we'd only be collecting and remitting a few dollars a month)

Hi Brian - Thanks for the review. You are correct, we currently don't have a plug-in for eBay. However, you can still upload eBay transactions into TaxCloud via a .csv file in a spreadsheet. Reach to me at priley@taxcloud.com and I'll forward you the transaction upload template. I'll go into the system and try to find your email as well.

Integrated state sales tax remittance and tracking

Monthly fee, lack of ability to separate quarterly sales tax by state

Thank you for taking the time to leave us feedback! With our new growth equity investment we're working hard behind the scenes to make TaxCloud more user-friendly and we have our SMB customers top of mind.

The free version is very useful. I think many will upgrade to the full version in time. From what I can tell, it is the best value.

None really. Can't complain at a free service and it was easier to set up that I anticipated.

Very good value, nice customer rep's service

They charge you for some problem that sometimes happens with your shopping cart if it sends too many signals - called duplicates.

Hi Carol - Thanks for the review. We do charge for Duplicate API calls. These are redundant sales tax lookups on the same items in the shopping cart. These unnecessarily use platform resources and can easily be corrected by your software developer. We charge for them to change behavior (fix your implementation), not to make money.

TaxCloud is the one-in-all solution for managing my sales tax with states in which I do online business. It's easy and affordable.

I had two issues where I received letters from states on fees they said I owed on filings I did not complete. Tax cloud was able to resolve both issues.

We're grateful you took the time to share your feedback. Thank you!

Compared to most every other tax software out there, TaxCloud is by far the best value. It's full featured and low cost (or free if you're a small business with limited sites and sales).

Even though the interface is easy to use, like anything new it took a bit to get comfortable using it. But after that it's second nature and does just what it needs to do.

I like that it helps me calculate per state and organizes everything for me. I can download documents myself. No more late nights. It takes me about 30 minutes to finish my sales and use tax now.

It’s expensive. I need it so I use it. But I wish I could pay a little less.

Thanks for your feedback and we're happy to hear that TaxCloud has saved you some time!

Has a fair number of integrations where tax setup is turnkey. Setup the integration once and everything is generally easy

Can get fairly expensive for smaller operations. You'll generally know if you need software for this

Thanks for your review!

I switched our company over from another tax service because that tax service was getting way too expensive for Filings. TAX cloud has given me what I needed at a great price.

User interface could use some more options

Thank you for taking the time to leave a review and share your TaxCloud experience!