TaxCloud Pricing Plan & Cost Guide

TaxCloud

Sales Tax at the Speed of Commerce

2.85/5 (34 reviews)

TaxCloud Pricing

Starting from: $9.00/month

Pricing model: Free, Subscription

Free Trial: Available (No Credit Card required)

TaxCloud has two pricing options available:

Automated Compliance - A FREE service option in 24 member states which is funded by our state partners. All services are free in the member states while non-member states can be activated for a modest fee.

Selective Compliance - A highly flexible service that allows selecting services in an "a la carte" fashion. Pricing is tiered based on the number of transactions or API calls you do in a month starting as low as $9/month. TaxCloud offers 50% off our month to month pricing if a retailer pays us up front for a year.

All pricing can be found at https://taxcloud.com/pricing

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TaxCloud Pricing Reviews

Pros
  • The concept is wonderful, your account is easy to understand, the map and sales tax information is great.Jennifer M.Read the full review
  • Supper easy integration and amazing product compared to other services.CL G.Read the full review
  • TaxCloud seems to have been improved significantly with a better UI.Andrew M.Read the full review
Cons
  • If your account is unfinished (not published) you will still be charged. If you enter your information in, you are unable to delete it.Jennifer M.Read the full review
  • You'll be charged up to 8% of your revenue for the service in addition to the fees advertised. These details are hidden on a non-secure website at http://dagobah.taxcloud.net.Peggy F.Read the full review
  • Very poor to bad experience is all I can say about this software.Verified ReviewerRead the full review
37%
recommended this to a friend or a colleague

9 reviewers had the following to say about TaxCloud's pricing:

Matthew Joyce

Great Product at a Great Price

Used occasionally for 2+ years
Reviewed 2019-01-23
Review Source: Capterra

Highly recommend.

Pros
Compared to most every other tax software out there, TaxCloud is by far the best value. It's full featured and low cost (or free if you're a small business with limited sites and sales).

Cons
Even though the interface is easy to use, like anything new it took a bit to get comfortable using it. But after that it's second nature and does just what it needs to do.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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CL Gillespie

Supper easy integration and amazing product compared to other services.

Used daily for 2+ years
Reviewed 2018-06-19
Review Source: Capterra

Extremely cost efficient scalable sales tax processing and reporting that eliminated all burdensome sales tax matters. Sales tax is now easy. By voluntarily signing up to remit sales taxes in SSUTA states my business is indemnified against audit risks in those states.

Pros
All sales tax functionality is simplified, and now is much more cost effective. The service has been completely re-engineered and is much improved. The new reporting and customer interface are superior to anything else on the market. I love not having to buy an expensive enterprise software solution. TaxCloud works seamlessly across multiple platforms and is designed to scale with my business needs. TaxCloud is a true very powerful cloud based system providing my business with a tremendous service that frees up valuable time and resources.

Cons
No real cons..at first customer service seems a concern. However, this is short lived once the immediate anxiety of employing a new service is overcome. I quickly realized that this is an efficient customer friendly self service platform, and after integrating the service most all customer service issues were unwarranted. Therefore, there was little need for me to actually request customer service. That said, this product is a tremendous value. I could pay more for a competing service with more immediate customer service, however there does not seem to be any advantage in doing so. Once up and running TaxCloud is seamless and needs no additional handholding, and their scalability, reporting and functionality is the best value out there.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Mario Winkelman

Sales department was enthusiastic. Software integrated well. Problems caused mayhem with no fix.

Used daily for 6-12 months
Reviewed 2018-06-12
Review Source: Capterra

The software took a time burden from my shoulders.

Pros
Mostly the software runs seamlessly once it is set up correctly. Helps avoid expensive business costs.

Cons
When there are issues with accounts that need attention the customer support is not there. Trying to get things back on track is not being addressed for their end. While TaxCloud claims to be easy it becomes difficult and frustrating to make corrections. I will consider a different Tax integration system.

Response from FedTax


Thanks for the review. Glad to see the positive ratings on overall quality, ease of use and Features/functionality. We apologize that our customer support has let you down. We do our best with limited resources trying to maintain our FREE service offer for small businesses. We do our best to respond to all inquiries within 24 hours and have plans to invest in additional support resources in the near future.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 2/10

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Carol Nixon

Very decent service

Used weekly for 2+ years
Reviewed 2019-01-19
Review Source: Capterra

Pros
Very good value, nice customer rep's service

Cons
They charge you for some problem that sometimes happens with your shopping cart if it sends too many signals - called duplicates.

Response from FedTax


Hi Carol - Thanks for the review. We do charge for Duplicate API calls. These are redundant sales tax lookups on the same items in the shopping cart. These unnecessarily use platform resources and can easily be corrected by your software developer. We charge for them to change behavior (fix your implementation), not to make money.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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David Borrows

Very poor customer service - takes days to respond to technical issues

Used daily for 2+ years
Reviewed 2018-07-06
Review Source: Capterra

It took care of our sales tax computations and saved time and at one time worked well.

Pros
Easy to install. The top line reporting is clear and concise for completing quarterly sales tax returns.

Cons
Recently increased pricing model so our few $/per month increased to more $ per month. For this you get a slower dashboard and unresponsive customer service. It used to be so much better.

Response from FedTax


Thanks for taking the time to review our service and we apologize for the service issues you encountered. Regarding the customer service issues, we are taking action by hiring additional staff which will help us be more responsive than we have been recently. Based on the limited nexus footprint of your business and the recent Wayfair ruling by the SCOTUS, you should move to our Automated Compliance service - which would be FREE to you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Andrew M

Simply helps to keep track of sales taxes for internet transactions.

Used daily for 6-12 months
Reviewed 2019-02-05
Review Source: Capterra

TaxCloud seems to have been improved significantly with a better UI. It is much simpler to use. It saves a lot of time and effort, and is a necessary service to those of us growing online sales in multiple states.

Pros
The free version is very useful. I think many will upgrade to the full version in time. From what I can tell, it is the best value.

Cons
None really. Can't complain at a free service and it was easier to set up that I anticipated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Steve Barger

I would give them minus stars on customer service. Their email doesn't work and no one return calls

Used daily for 6-12 months
Reviewed 2018-05-17
Review Source: Capterra

Pros
They provide free service & filings for member states if you register with the SST as a model 1 filer. You also limit your choices if you choose to back away from them.

Cons
1. Can't communicate with them. Changed pricing structure, yet they over charged and there is no one to communicate to and email bounces back. 2. They don't provide any assistance on setting up Tax Categories. The definitions are theirs, yet they provide no support. Avoid using them unless you have a strong IT team and will take risks

Response from FedTax


We apologize for the difficulty in getting to our service desk recently. The release of our new UI and a new pricing change has created a large volume of calls. As we are the service provider that can offer a FREE service, we don't have a large number of resources available to deal with surging call volumes. Rest assured, we will respond and deal with any issues you are experiencing.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Jeffrey Kyle

Slow/Poor Customer Support

Used daily for 2+ years
Reviewed 2018-05-30
Review Source: Capterra

Pros
We have liked how easy it is to calculate shipping in our WooCommerce store when their Simple Sales Tax plugin is not having compatibility issues.

Cons
Our organization has been using TaxCloud for tax calculations over the past few years in conjunction with the free Simple Sales Tax plugin for WordPress. The original developer of the plugin did a good job of keeping it up to date with the changes in WordPress and WooCommerce. Then TaxCloud acquired the plugin and now dealing with customer support for the plugin is a nightmare. As others have said, support typically takes over a week to respond to tickets, even urgent ones. There was a recent software incompatibility with Simple Sales Tax and WooCommerce that took nearly two weeks to get addressed and resolved. The first person who replied, Stephen, obviously didn't read the ticket and provided a "solution" that was unrelated to the software plugin issue. The support staff later replied saying that he would provide an update once they had an action plan to fix the plugin issues but that reply never came. Eventually, they finally fixed the plugin issues but it simply took much longer than it should have. They recently changed their prices for the monthly package (we pay the fee because we don't allow them to file our tax returns for us). With the price increase evidently came no improvement in customer service. We're strongly considering switching to another tax services provider that has a better track record of actually helping customers, especially paying ones. This review is not unfair and is an accurate representation of our experience with the company.

Response from FedTax


What Jeffrey indicates is accurate but has to be put into context. There was an issue with the SST plug-in caused by an poorly communicated update to the Woo platform which created the issue with the SST plug-in. In addition, we released our new UI and did a price change at the same time. This caused record ticket & call volume from our 1000's of clients which as a small company we needed to prioritize. Not using this an excuse but rather just sharing the reality of what happened. Our call volumes have returned to normal so response times are normalizing. I'd also point out that as the FREE and low cost provider in the marketplace we don't have the resources to pick-up every call or respond to email tickets as they come in. We apologize to Jeffrey for his experience and hope he will remain a TaxCloud customer.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Brian Gustin

Cant integrate with Ebay , or cant find out how to.

Used occasionally for free trial
Reviewed 2019-02-18
Review Source: Capterra

Overall, it would be a great solution, except the time-consuming registrations and expense required to get tax number for each state (those that are not in the Free list) , plus lack of eBay integration, We're seriously considering simply exiting the e-commerce business entirely. (Thank you SO much SCOTUS for that stupid ruling!)

Pros
Seems simple to set up, I did find how to integrate with Amazon, Bonanza, and I was all excited to start using it... But then could not find any way to integrate with eBay platform despite finding the ebay connection logo... So it stopped right there - we never went live.

Cons
Can't find any way to integrate with Ebay which is our largest (by far) sales platform. Would have been a perfect solution for us, but for that little problem. Also, it appears we'd have to sign up for sales tax license for each state we need to collect for (those that aren't in their automagic 24 states list) which would be tedious, time-consuming and was why we were looking at options (We looked at TaxJar, but $100-ish per state would cost more than it's worth for many states where we may end up with an economic nexus this year - in some cases we'd only be collecting and remitting a few dollars a month)

Response from FedTax


Hi Brian - Thanks for the review. You are correct, we currently don't have a plug-in for eBay. However, you can still upload eBay transactions into TaxCloud via a .csv file in a spreadsheet. Reach to me at priley@taxcloud.com and I'll forward you the transaction upload template. I'll go into the system and try to find your email as well.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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