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Faustino R.
Telecommunications, 201-500 employees
Used daily for 1-2 years
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Our Experience with TaxCloud has been great.
We got great service from the sales team at TaxCloud
No live call on-demand support. It would be nice to be able to pick up the phone and call a representative.
Thanks for taking the time to leave us a review! We appreciate your feedback. Watch for new options like on-demand support in the coming months. With our recent growth equity investment, we're working hard behind the scenes to improve our product and service for customers like you.
Jeremy G.
Machinery, 1-10 employees
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I entered the information wrong and that was my fault. I needed help on changing this information and your customer service refused to help because I haven’t paid. If I don’t know if this isn’t going to work correctly then I am not going to pay for the product yet.
Didn’t get to try this out and I have NO Pros
Customer service is non existent unless you purchase maybe. I don’t know because I couldn’t get ANY help and was told I didn’t have a paid plan and refused to help.
I'm genuinely sorry to hear about the challenges you faced with our service and apologize for any inconvenience caused. At TaxCloud, we aim to provide excellent support to all users, regardless of their subscription status. I'm investigating the issue to understand what went wrong during your interaction with our team and would appreciate the chance to make things right. Please reach out to our Director of Customer Support, Horst, at hbauer@taxcloud.com. If possible, share details like the date or representative names to help us address this internally. Thank you for bringing this to our attention, and I hope we can regain your trust.