TaxDome Reviews - Page 3

1. Inbox+ is a game changer as far as features go. That's the feature in TaxDome that automatically moves emails from clients to a firm-wide burndown list that allows you to check them off as you resolve items. That means you don't have to spend valuable time in tax season rummaging through your mailbox to sort the client emails out from the sales/junk emails, which is very handy. 2. The immediate...

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1. Integration is somewhat challenging because there isn't API integration with our tax software (CCH's ATX). There is pseudo integration in the form of direct desktop upload and print to TaxDome through a PDF printer (which is handy), but that only allows data to flow in one direction and when manually prompted. That said, the only competitive products that I reviewed that offered API integration...

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I love that it has all of the features I really wanted for a great client experience and workflow management. The client portal is phenomenal. The Workflows are easy to setup and the templates are a great starting point. Not too complex and not too simplistic

I wish that recurring tasks customized to a specific client could be built into a recurring pipeline job instead of having to link recurring tasks when they're created. I can tell this feature is missing because of the way the software was designed to streamline the workflow management experience which is otherwise phenomenal. The minor inconvenience of linking a task to a job after the fact is minimal compared to the rest of the benefits I have from this software.

Thank you for the feedback, Abbey! we appreciate it. We aim to continuously improve our product. If there's still missing feature that you would like to add in TaxDome especially related Task and Pipeline, we have a feature request board for paying subscribers to submit requests and upvote request from other firms. the features with the most upvotes get prioritized . Feel free to reach out to our team. Our support is free and unlimited.

Probably the best thing about TD is that it does so many things adequately. But the strongest feature is the workflow management and the way that it harmonizes with client communication---the synergy there is market-beating.

I am disappointed in the timekeeping function, especially the reporting. It seems like a very simple function compared to their sophisticated workflow functions. It is downright primitive. I also can't figure out whether it will really be usable as a CRM. They advertise that, but I'm not sure it can really replace even the most basic CRM.

Hi Andrew! Thanks for your valuable feedback! I understand that our time tracker feature is not as robust just yet but we will be releasing additional functionalities soon, such as hourly rate per staff and create invoice from the time entry - that is currently in development.

We've been looking for a program that has it all and we finally stumbled across Tax Dome. Even as a small company, we process over 1,000 tax returns a year, plus offer bookkeeping services, as well as other financial services. We needed a service that had it all in one place with an efficient task manager. We've been able to stay more organized and increase our scale of business.

The integration took a little while to be fully completed, and of course there's a learning curve with a new program/software, but we're confident, with practice, Tax Dome will only become easier to use.

Thanks for your amazing feedback, Lauren! Feel free to reach out to our Customer Success team anytime if you need any assistance as support is free and unlimited.

Coming from a quagmire of administrative staff, spreadsheets, and various software to manage our practice, TaxDome is an absolute godsend. We've only had the opportunity to work with it for a couple of weeks during the trial period, but we have been impressed with it beyond our expectations. We really like the variety of tools that made the import of contacts/docs expedient and reliable. The email...

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Honestly, there hasn't been anything that I've experienced in the past 2 weeks that would warrant a complaint of any sort. We would've really liked to have a scheduling module in TaxDome where we can organize and schedule our reviews with clients, but not a deal breaker and as I understand it is in the works anyway.

Hi Deanna, Thank you for your feedback. We currently have the scheduling module planned in our feature request board. I have upvoted your firm to this request, feel free to add any comments or suggestions here- https://taxdome.canny.io/feature-requests/p/company-appointment-scheduling-with-popular-online-calendar-integration

Customer support, online videos, and all the resources. I'm a jump-in and get started. I don't want to schedule a demo, I don't want to talk to anyone I just want to get my feet wet. I can quickly determine if I'm going to like something or not. I always learn by playing around with things. I LOVE how I could sign up and then start asking questions and scheduling help once I learned my way around the...

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I don't like the projects. My biggest worry is I'm going to miss a project for a client. That just can't happen. The pipeline is taking me time to get used to and I'm trying to remember the point of it. I do think once I get it down it will be VERY helpful. I'm more concerned that I do the same work every year or month or quarter. I just want a way to easily know that every client will at least get on my to-do list with the jobs I need to complete for them.

Hi Patricia, Thanks for your feedback. This helps us a lot. We have recently released recurring jobs so you no longer have to remind yourself to add jobs for clients as they'll automatically be added for you: https://help.taxdome.com/article/290-adding-recurring-jobs

This product is focused on its customer base. It is not trying to be all things to all industries. The developers understand how accountants and tax preparers work. Even in the short time I have been a client, there is a strong development effort to make the product better and more useful. Customer vote on what improvements they want to see added to the program and TaxDome provides a roadmap on what features are being developed and when they will be implemented. TaxDome's culture is focused on customer service.

It is clear that TaxDome has done a good job of integrating CRM, document storage, e-signatures, and client communications. As a browser-based solution, it suffers from all the problems that products that work over the Internet have. Whenever I have problems it is hard to know whether it is my internet connection, the number of browser screens open, or something with TaxDome and its servers. I do know...

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Hi Mark, Appreciate the feedback. This is what helps us improve TaxDome. The ability to add more short codes (add data from existing contact records) is currently in development (you can upvote the existing request we have here so you'll be notified of its progress: https://feedback.taxdome.com/feature-requests/p/shortcodes-in-communication-with-the-client-emails ) and we recently rolled out Services to itemize your invoices in TaxDome so clients can see exactly what they're paying for: https://help.taxdome.com/article/393-services

I like most that this software is an all-in-one tool. It is packed with useful features and can streamline the way that an accounting professional runs their firm. The support is also excellent, offering white glove, in person onboarding and well organized manuals. I have also heard from my clients that the client interface is easy to use. They have been more responsive to me on this tool than the tool I was using previously.

The pros about this tool are almost the cons! There are so many features to unlock and learn about. There are also a few features that need to be added into it (although I see that it is still being devleoped). It needs to have a feature that allows the firm to sign documents as well as the client (rather than using a pasted signature that is easy to forge). It also needs to have more templates for workflows and contracts (or at least better ones). I also think that TaxDome would benefit from a user group in which users can share best practices and templates and tools.

Hi Erika, Thanks! We have a facebook group for TaxDome Users, please join! https://www.facebook.com/groups/taxdome We also have a feature request board where you can communicate with our product team directly.

The workflow automation is a game changer. No more endless writing the same message over and over to clients. The software tells us when a client has finished their tasks and they are ready for us to work on their job.

Navigation is a little cumbersome -- too many clicks required. It's not exactly intuitive to the user yet. I would like to see more high level statistics with the ability to drill into details, rather than a lot of detail all on one page.

Hello Cindy, that you for your feedback, we appreciate it. TaxDome always strives to be better and we are constantly improving the software and releasing new features, many of which we take from our user's feedback on our feature request board. What really sets us apart is we are not a marketing company, we are led by product to create the best products we can for you and your team. You can chat with us or email us (success@taxdome.com) about your questions regarding navigation, just let us know.

Their all in one approach, and their incredible ongoing commitment to future improvements, all for a staggeringly low price. Their pipeline approach to task management is exactly what I’ve been searching for. It does a fantastic job of distilling complex workflows down into a series of tasks that smoothly flow from one stage to the next. They have many, many YouTube videos to demonstrate different features, and, importantly, also a series of videos that instructs CLIENTS on how to use the portal.

Some areas are still clunky but still usable. The mechanism for clients to create a subfolder in and/or upload documents to a specific folder is not very intuitive. Clicking links within the site opens up a new tab far too often. Clicking on the + for sub tasks in a pipeline stage opens a new tab for some reason. Responding to an email from the inbox+ section opens a new tab. Clicking a client name while looking at an account opens a new tab. It seems very unnecessary. OTP entry on mobile devices is a pain since did sons reason they decided not to let you paste a code in. The conditional logic for their organizers is extremely limited, although they tell me they are working to expand this in the near future. These are all minor annoyances in an overall outstanding product.

Hi Russell, we appreciate your feedback, thank you for letting us know. We are constantly improving the software and releasing new features, many of which we take from our user's feedback on our feature request board. We have an existing feature request (available to paid subscribers) to open new tab vs new page. You can also read more about our Organizers here: https://help.taxdome.com/article/114-custom-organizer-templates You can reach us through chat or through email (success@taxdome.com) if you have other questions.

I like that it has incorporated e-sign with KBA available for a low price per signature. Also like that I can use one software to host my website, provide unlimited virtual drive storage, communicate with clients, make requests, assign staff and client tasks, and manage workflow. Customer Service is super friendly and really wants to please. I even heard from a CS rep in their chat AFTER HOURS when I wasn't expecting to hear back until the next day, just because he noticed the message was there. Overall, this is providing the things that were MUSTS for me (including a client app where they can communicate & upload requested docs). I can wait for the "like to haves."

Customer service hours are a bit short, but they are planning to increase them. A few features need improvement (but their programmers are adding things CONSTANTLY, usually based on user requests/upvotes). One frustrating thing (which I'm not sure ANY practice mgmt software can do at this point) is that you cannot integrate the in-system organizers with outside tax software, as needs to be done so...

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Hi Melissa, Thanks for your feedback. We recently released our Built-in PDF Editor. You may read more about it here: https://help.taxdome.com/article/397-built-in-pdf-editor

It seems to be written by people who actually know how an accounting firm works. User documentation is fantastic as are the numerous tutorials. I was easily able to answer most of my questions and get instructions on how to do what I needed without needing to contact a live person. In fact, I was able to get set up and operational without any help from support. The interface is very intuitive.

In the beginning, TaxDome is a little overwhelming. I'm still getting used to the product terminology regarding clients and engagement letters which they label contacts and contracts. Those two words looks so much alike that it caused me a bit of confusion sometimes.

Hi Nancy, Thank you for your feedback!

It's well designed for tax professionals and know which features we need accessible to us in one place. I was able to replace 4 other vendors immediately with the potential to replace 2 more as they add additional features. I turned off my email notifications and now I just login to TaxDome when I'm ready to work and everything is in one place and I'm not overwhelmed and distracted by emails. I...

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There is definitely room for improvement and I'll note them in cons but I want to preface by saying that I wouldn't consider them a con against deciding to use the application. The benefits far outway the issues and, most importantly, they are constantly adding new features and improvements and are very transparent about it which is great as a user because you know they care what you want and are...

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Thank you so much for the great feedback Christina! We are happy to know that you are satisfied with TaxDome and we greatly appreciate any suggestions for features, any way we can help you with your practice. Keep them coming and you can submit them using this link: https://help.taxdome.com/article/203-how-to-request-a-new-feature-i-need - our product team is very engaged and active on our feature request board.

The ability for clients to upload documents without a scanner, and for those documents to get saved directly to their files without my staff needing to take valuable time to get them there.

The meetings to initially test the software did not happen as promised. I created appointments but 2 of those 3 meetings I scheduled were canceled or rescheduled by a TaxDome person and they never told me. I was left scrambling trying to get the meetings to happen. For the software itself, what I like least is the inability to link an email to a client without adding the contact entirely to that client (ie like a bank that I deal with for multiple clients. I only want the emails relating to that specific client to be linked to them. My current CRM software allows me to do this.)

Hi Helene! Thanks for your review! Your feedback is important to us. Feel free to reach out to our support team for assistance. You should be able to schedule a 1:1 Onboarding without any issues.

I really like that this seems to be an all-in-one product! I looked at many firm management products and TaxDome seems to have everything I was looking for plus several additional options that I never expected to be taken care of by a firm management software. Such as the website - I don't need a complex site right now. I'm super excited for this next tax season to have the portal and all client aspects in one spot! The KBA e-signature authorization is perfect too!

There is a pause when moving between screens. That gets frustrating. But I'm noticing that with more cloud-based software (QBO, Gusto). Some tasks seem cumbersome - there could be short cuts on the current screen to go back to enter another of the same, such as manual time entry. Once one is entered, to go back to enter more takes MANY clicks and screen waits.

Thank you, Jamie! Your feedback is valuable to us. To request new features, https://help.taxdome.com/article/203-how-to-request-a-new-feature-i-need - our product team is very engaged and active on our feature request board

I love the organization that this software brings to my firm. I can create tasks, assign tasks, communicate with clients, record billing amounts and track receivables, and keep track of what tasks are outstanding and to which staff member tasks are assigned to. This software allows me to keep a live and easily accessible audit trail of work to be completed, work in progress, and completed work so I no longer have to search individual client files for notes. This is the hub for all firm tasks and is a program my staff and I will use daily.

Some of the functions are difficult to navigate and time consuming to implement. There was also a little confusion upon set up of what I needed to do, specifically regarding the task/pipeline area. I also found the pipeline/task/tag area difficult to find as it is located under the settings tab which I would typically attribute to account settings and not task setup.

Thank you, Caitlin. Your feedback is valuable to us. You can schedule an onboarding session with us by going here: [ https://taxdome.com/15] for us to assist you with setting up your pipelines and discuss the functionality of the software. Also, to request new features, https://help.taxdome.com/article/203-how-to-request-a-new-feature-i-need - our product team is very engaged and active on our feature request board.

I like the ease and functionally of tax dome the best. It is very user friend, a lot of my clients have been able to use it as well with very little questions on their end. I love the client portal aspect allowing clients to upload and download documents in a safe and secure manner. We use the signature function as well, not having to go out to a third part software has increased the return time and timing requesting the signatures. The customer service is great schedule a time to help on board or asking questions is very easy. [SENSITIVE CONTENT HIDDEN] is great!!!

The cons are are feel a few and far between and all things that I have been asking about and are supposed to be fixed or updated by the end of the month. For instance e-signature you have to send the document out two for a husband and wife to sign unlike other software you send it one to both email address. The notification may be a little too much but I guess I would rather know what is going on with all my clients than not and reminders to follow up on emails, or documents they have provided. Lastly moving the files from public (client view) to private (firm view) currently is not allowed so you have to delete the file and than upload again which takes additional time, but they assured me this was an update fix at the end of the month as well.

Thank you John, your feedback is valuable to us. We are glad that you find TaxDome software user-friendly. We have made a lot of improvements in requesting for electronic signature in TaxDome and we already have that function that you need. To learn more about requesting e-signature see this link: https://help.taxdome.com/article/146-electronic-signatures#6 With regards to moving documents inside a client account from different folders in TaxDome can be done. Here is the link that you can refer to: https://help.taxdome.com/article/145-how-to-move-documents#1

Loved the thought that the company put into this software. They are definitely focused on the user and adding day-to-day practical features. I feel that they are in overdrive adding enhancements and new features several times a week now. Love the Kanban look and feel along with the features of the Pipeline with Automove. This is super powerful.

The GUI is a bit flat and dated. It could benefit from a fresher look, crisper fonts and some depth to screen. Also, the CRM is OK, but could be better laid out with more usable fields. I.E. it just has generic text fields for date of birth and does not calculate the age of the contact. This is super important as advisors need to know the age of clients as major financial events happen at age 18, 21, 59.5, 65, 72. I feel that they will circle back to this and improve it over time. BTW - TaxDome name needs to go because imho, it is too limiting, this program is so much more than just a tax industry/CPA program! It is great for any type of consulting, financial planning, wealth management and almost any other service related company.

Thank you Gregory, your feedback is valuable to us. We are happy you are impressed with TaxDome. To request new features, https://help.taxdome.com/article/203-how-to-request-a-new-feature-i-need - our product team is very engaged and active on our feature request board.

I really like this project manager software because its catered to a small tax preparation/accounting office. I am shrinking from using about 5 different apps, down to just my tax software and TaxDome (billing, document management, DocuSign). I am still new to TaxDome, but look forward to learning more about the various customizations that we can do.

My only hesitancy was that the gross revenue for the practice was accessible to all users, rather than just the admin account. I'm all for transparency, but that was one of the features I thought only works for sole owner offices.

Thank you, Krystopher. Your feedback is valuable to us. It is great to hear that you are happy with TaxDome. As for the revenue, while admins can see the total revenue, team members can see only their own statistics on the invoices assigned to them. They won't see the gross revenue. You can have a look here for this: https://help.taxdome.com/article/103-using-your-dashboard#1 If you have any further questions, or need assistance with anything, please let us know. We will be happy to assist you. Have a great day.

Having a very secure signature feature was the biggest thing. I also like the chat function that includes giving the clients tasks and a to-do list.

There is absolutely a learning curve. I have not done the white glove onboarding yet, so they may help with that, but I am a tech savvy person who loves to learn new software, and I have not found the layout intuitive. I also wish there was a way to do more scheduled sends/uploads. But my clients will just learn that I sometimes work very odd hours (even if I won't respond to their emails at those times)

Thank you, Jennifer, your feedback is valuable to us. Our suggestion is to definitely book onboarding sessions with our specialists as they could certainly help speed up the learning process. Our support is completely free and unlimited, and you can book a training session whenever you want simply by clicking on the question mark icon in the top right corner of your portal.

Even my most technologically challenged clients have been able to implement the software, upload docs, sign forms, and employ the app. All my clients love having an app of their phone so they are not tied to their desks. I like being able to print to the taxdome directly. I love the unlimited electronic signatures. We have researched a good solution for our small but not tiny business and there is no good, affordable electronic signature solution for a firm our size. Until now! I can, as a small business, have my own app, something I would not be able to afford without your product.

The different folders (public, private, clients) is confusing and cumbersome, but I understand that is changing soon. I am one of those people who would like to talk to a real person and I know that is time consuming and expensive for you all but I feel better resolution happens that way. I made an appointment but it was three days out for a 15-minute appt. Still made the appointment, though. That having been said, I like the low $50 monthly fee, so I'm good. I am a visual person and this is just my opinion (you asked) but I don't like the look of the Overview page.

Thank you for the amazing feedback, Jennifer! Feel free to reach out to our Customer Success team anytime you need any assistance as support is free and unlimited. We now have a lot of available schedule for the 1:1 onboarding or screen sharing session.

I came to this software because we can use zapier so that it can communicate with some of the other software that we use. I also like the fact that it has an app for our clients to use.

The software is expensive because you are paying per user. The more employees you have the more you are going to pay. Most software includes a certain amount of employees per price tier. This software does not integrate with the tax software to show the client there tax return status.

Thank you for your feedback. It is valuable to us. TaxDome is an all-in-one software, with a long list of features. Some of the main features we provide are: -unlimited cloud-based storage -free E-signatures -built-in PDF editor -a free website inside of TaxDome -free and unlimited customer support -free desktop ve mobile app TaxDome works as a printer and scanner for all tax software....

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Workflow management, task tracking, and ability to manage emails to/from clients across various staff.

Lack of ability to backup job data and notes to an external source. I want this to be able to print notes and job progress to a client file, or if TaxDome were to ever go away, or even if we decided to leave for any reason, so that we'd have proper backup. This was the single biggest factor that almost made our company not commit to TaxDome, but we hope they will add this ability in the future. Time tracking has a long way to go to be useful. Invoicing needs more features, such as discounting, etc.

Thank you for the feedback , Randy! We appreciate it. For the features that are still not available with TaxDome, We have a feature request board for paying subscribers to submit requests and upvote request from other firms. the features with the most upvotes get prioritized . See link below for more details. https://help.taxdome.com/article/382-feature-request . Feel free to contact us if you need assistance .Our support is free and unlimited.