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The Loan Office vs LoanPro Comparison

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Overview

The Loan Office is a loan servicing system designed for small lenders, including mortgage lenders, consumer finance lenders,...

Full-service loan servicing software, robust API, Live amortization calculator, customer communication center, delinquency...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

289

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

500

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.8

41

5

4

3

2

1

34

6

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

4.8

77

5

4

3

2

1

65

10

0

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

We have just implemented The Loan Office software and are very happy with it's ease of use and reporting capabilities. The knowledgeable and pleasant support staff have been a pleasure to work with.

ST

Susan T.

With only 25 loans in our portfolio we were thrilled to find this cost effective solution.

BS

Beth S.

Overall, I am very pleased and would definitely recommend this program to anyone who carries and services notes. Excellent product and well worth the money.

BE

Brenda E.

Pros

Very easy to use and the reports are very helpful, very user friendly and I love this software. I would recommend this software to everyone.

dh

diane h.

I can't say enough great things about Autopal. It is easy to use, the functionality is amazing, the vendor integrations are perfect, and the support staff are beyond helpful and such nice people.

MH

Michael H.

I especially appreciate the ability to create custom forms, and to automate our customer contact. The support team is great to work with and once the system is set up, it's very simple to use.

WK

W. K.

Cons

We used to spend many hours monitoring all activity and then hours getting them to correct mistakes. The mistakes became so painful that we decided to take the chance to do it ourselves.

BB

Bruce B.

The reports and notices are a pain to customize (in MS Word), but that is my only complaint. My portfolio is very small, so I generally do personalized collections notices anyway.

KM

Kelly M.

As it turns out, it takes no more time for us to enter the data ourselves into The Loan Office than it took to monitor and correct the outside service.

BB

Bruce B.

Cons

There are also some weird and destructive practices. For example, when modifying a loan, the table loan_reverse_status_archive erases the past, which is very problematic for accounting.

AR

Anonymous Reviewer

However, I am unable to think of anything i dislike about the software today.

TM

Theresa M.

This all left a bad taste in our mouths, now feeling further behind rather than accelerated by LoanPro, as a team we decided to ask for a refund.

AP

Alberto P.

  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review8 months ago

Key features

  • Total features45
  • ACH Payment Processing
  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Amortization Schedule
  • Asset Lifecycle Management
  • Audit Trail
  • Auto Loans
  • Automatic Funds Distribution
  • Borrower Management
  • Business Loans
  • Collateral Tracking
  • Collections Management
  • Compliance Management
  • Construction Loans
  • Contact Management
  • Customer Accounts
  • Customer Database
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Electronic Funds Transfer
  • Electronic Payments
  • Escrow Management
  • Historical Reporting
  • Investor Management
  • Lead Management
  • Loan Processing
  • Mortgages
  • Multi-Channel Communication
  • Multi-Company
  • Multi-Currency
  • Payment Options
  • Pipeline Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Status Tracking
  • Student Loans
  • Template Management
  • Third Party Integrations
  • Transaction History
  • Visual Analytics
  • Workflow Management
  • Total features37
  • ACH Payment Processing
  • API
  • Accounting
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Amortization Schedule
  • Asset Lifecycle Management
  • Audit Trail
  • Auto Loans
  • Automatic Funds Distribution
  • Borrower Management
  • Business Loans
  • Collateral Tracking
  • Collections Management
  • Compliance Management
  • Construction Loans
  • Contact Management
  • Customer Accounts
  • Customer Database
  • Customizable Templates
  • Data Import/Export
  • Document Management
  • Document Storage
  • Electronic Funds Transfer
  • Electronic Payments
  • Escrow Management
  • Historical Reporting
  • Investor Management
  • Lead Management
  • Loan Processing
  • Mortgages
  • Multi-Channel Communication
  • Multi-Company
  • Multi-Currency
  • Payment Options
  • Pipeline Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Status Tracking
  • Student Loans
  • Template Management
  • Third Party Integrations
  • Transaction History
  • Visual Analytics
  • Workflow Management

Integrations

  • Total integrations1
  • Adobe Commerce
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations3
  • Adobe Commerce
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LoanPro logo

LoanPro

Best LMS for Online Lenders

Reviewed 5 years ago

Our company specializes in building lending solutions for online lenders and over the years we've worked with several different LMS vendors. Loan Pro has the most flexible loan setup options and comprehensive API on the market. It's easy to use, cost effective, and we recommend it to all of our clients.

Pros

Loan Pro is extremely flexible with built in support for many different loan configurations including CSO. The TILA numbers always match APRWIN with is great for audits. Support for event driven business rules and custom fields allow our clients fit the product to their specific business process.

Cons

Loan Pro is limited to the LMS function and does not include loan origination functions like contracts or verifications.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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LoanPro

A must have for fintechs with loan servicing needs

Reviewed 10 months ago

From the sales to the implementation process, LoanPro has been involved and professional every step along the way. They equipped us with great support during the initial implementation phase that allowed us to get up and running with a MVP loan servicing functionality for our lending product. Highly recommend to anyone in the consumer lending space who is considering a modern and effective loan servicing platform.

Pros

- Easy to implement with well documented and robust APIs - Modern UI interface compared to legacy loan servicing platforms on the market - Amazing customer support from dedicated account managers who know all the nuances of loan servicing

Cons

- Bit of a learning curve to get really familiar with all the features and functionalities - Have to keep up with new updates - Constant rotation of API keys for Secure Payments

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LoanPro

Most Comprehensive and Powerful Loan Servicing Software

Reviewed 4 years ago

Its really helped us keep accurate records of our loan files, and make adjustments due to irregular payments or loan modifications. It makes sending out monthly statements very simple.

Pros

I looked for a long time, and at many options to find all the features that Auto Pal offers. Its the most affordable software in its class. It has more than enough features than we typically use, and can help us resolve the really tricky loan calcs when we do a loan modification. A lot of the other loan servicing software doesn't have the tools to simply run the accurate calcs for a loan mod. Its been a great asset to our business. I also like the auto generated statements each month to make monthly billing simple. It also great to have it cloud based so that our whole team can easily access our accounts. The support team has always been great to talk to, and helpful getting us set up and resolving any technical issues we run into.

Cons

It took some effort and energy to get the software up and running, and customized to our needs. As always, it takes time to get used to a new software platform. Some of the advanced functions take time and can be difficult to learn (we required help from the support team, but they were great), overall we got the software running to fit our company model well.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LoanPro

Easy to use software

Reviewed 5 years ago
Pros

The easy access to modifying a loan in the system. The multiple options of forms that can be sent to customers.

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LoanPro

Very easy to set up and use. Would definitely recommend!

Reviewed 5 years ago

Accurate and simple loan management. Very "user friendly" for our staff and our customers.

Pros

Provides all the pertinent information for loan management at the click of a button. Simple and convenient navigation for the customer with online access and payment options. The very few times we have had technical problems, AutoPal's technical group has an immediate answer, and has everything up and running very quickly.

Cons

Doesn't account for "Lease Income" separately. The additional "tools" are quite expensive. The website offered is very limited in "edit" options.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LoanPro

Cloud based Loan Solution,scalable in performance and cost,Turnkey to Full API,Fast Implementation

Reviewed 4 years ago

I was able to plug a solution into a hole for a project where no other solution existed that i could tell of.

Pros

Personally, i'm a full stack developer. I was searching for a loan servicing package for an loan onboarding and servicing implementation. Built from ground up on Amazon's cloud, LoanPro is a first-class Platform for Loan Servicing. It offers: full API access with all documentation available to evaluate before you even sign. a wide set of payment processors: ACH, NACHA, credit/debit... a wide...

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LoanPro

The team has LoanPro has been remarkable to work with.

Reviewed 4 years ago

We had been using excel files and dropbox. This software allows us to bring all of our documentation and portfolio management into one location. It has been easy to set up and with great support from the team at LoanPro. We've been implementing collection letters into the software which will be of great benefit to manage our collection efforts. The reports the software generates of our portfolio has also greatly assisted the accounting department in tracking the performance and revenue. We love this software and the team at LoanPro!

Pros

We've been looking for a software to manage our portfolio for several years and couldn't find anything that would do what we needed and not break the bank. It is reasonably priced and is easy to use. The software is also helping manage our delinquency and collection efforts. Phenomenal product!

Cons

The software is primarily for managing a loan portfolio. Our deals are leases so it has taken some customization, but the team at LoanPro has been able to make the adjustments needed to fit our leases.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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LoanPro

Has some problems, but it's probably the best of its kind

Reviewed 2 years ago

Overall, I do recommend LoanPro if you need an off-the-shelf product. But you are bound to encounter "head-scratching" issues, so be prepared. For example, the system does not record attempted payments with debit card. Hence, you have no idea if and how frequently payments are failing. Fortunately, the customer support is good and they will help you find a resolution or work-around to these issues.

Pros

LoanPro is very innovative; not a lot of companies can automate LaaS (lending as a service) like they do. They built their api to be very flexible so that it can work for almost any time of lending company. If it weren't for LoanPro, we wouldn't have been able to launch as fast as we did.

Cons

The way they structure their data is convoluted and opaque. It can be very frustrating for a data analyst. There are also some weird and destructive practices. For example, when modifying a loan, the table loan_reverse_status_archive erases the past, which is very problematic for accounting.

Vendor response

Thank you for your review, endorsement, and valued partnership. We appreciate the feedback, both positive and negative as LoanPro is committed to empowering tech-forward lenders through improved automation and data visibility. Your feedback has been added to LoanPro's Voice-of-the-Customer process, as listening to our client's needs/desires is a key component for both our tech & support teams. For...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LoanPro

Loan pro software review

Reviewed 3 years ago

All of our loan servicing is now handled in house. All interest, fees etc. are now a revenue source for the clinic. LoanPro also gives us the option to expand our business and potentially service loans for other clinics or business who lend.

Pros

The functionality of this software is awsome. I am now in control of all the lending from our medical clinic. The software is intuitive, functional and does most of the heavy lifting for the new lending arm of our clinic. All paperwork, contracts etc. are easily customizable. Loans are easily set up, changed and customized. Reports are easily accessed. Loans are easily tracked managed. Can't say enough good about Loanpro. I get excited using it. Absolutely a wonderful product.

Cons

The only possibly con is there is a small learning curve. However, software that is this comprehensive is bound to have a bit of a learning curve. Really, I have not run into a REAL con with this product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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LoanPro

Daily use in the trucking industry. Entering loans and utilizing the custom documents feature.

Reviewed 5 years ago

Entering a loan is quick and easy, however sometimes to match our payment schedule we have to use the the "roll payment" feature. In the past I've had to contact AutoPal and was made aware that at times the decimal has to be changed to accommodate the payment amount exactly.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LoanPro

Best solution on the market

Reviewed 3 years ago

Our lending business was searching for this product. We tried to build it in house after years of using various excel based solutions. Loan pro has enabled us to scale rapidly and seamlessly much faster than anticipated.

Pros

It was simple to implement and the staff was attentive and responsive.

Cons

The design features are still a work in progress but that has not limited its functionality.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LoanPro

Excellent Product, Excellent Customer Service

Reviewed 4 years ago

We are now offering loans to increase the number of people who would take advantage of our services. We had never serviced loans and had no idea how such a thing could be accomplished efficiently. Autopal can service an entire loan without you having to do very much

Pros

The AutoPal software probably does everything you need it to do. There are no shortage of tutorials and technical support to get you started.

Cons

The software seems very well designed and on point with it's purpose.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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LoanPro

Great Software

Reviewed 6 years ago

We have had a great experience both with the software itself and the onboarding process. Autopal have been great to assist us with uploading our own customizable loan document along with being patient as we slowly started integrating the system. We love the user interface and have recommended the product already to some of our associates. Looking forward to using this for years to come!

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LoanPro logo

LoanPro

This software has been invaluable to our company and look forward to learning more applications that

Reviewed 5 years ago

Is an Excellent loan management tool. Wish that modifications and advancements would be transferred to the customer account in quickbooks. Have had some slight issues with some data being transferred into the accounting software. Also would be nice to have automatic notification to be send when clients are on there last payment. Support team have excellent customer service they are always helpful and very nice to talk with.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LoanPro

Powerful and good looking software.

Reviewed 5 years ago

LoanPro Software is a very powerful loan servicing platform. I found their staff to be friendly, professional and very knowledgeable. I have looked at other lending software in the past and LoanPro is by far the most modern. We were originally looking for a cloud based solution with an API and LoanPro is strong in both categories. Their attention to detail is also impressive. I highly recommend LoanPro, especially if you are trying to get away from desktop-based solutions.

Pros

Great looking and very complete.

Cons

There is a bit of a learning curve. This is partly due to the number of features.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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LoanPro

Real Estate or Business to Business Lenders

Reviewed 5 years ago

My company is a private real estate lender with business to business term and line of credit loans. The software is made especially for auto loan and lease companies. I should have utilized the free trial tool prior to scheduling my live demo to test the functionality for lines of credit and fund reporting. It has taken me a bit to get the system configured correctly to suppress unneeded fields,...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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LoanPro

Small Loan Company

Reviewed 6 years ago

We are a small loan company that does both collateral and non-collateral loans. The Autopal system has been very easy to use across the board.The site has good general settings and is also very customizeable. The staff have not had any trouble adjusting to it and find that they are able to be as detailed on accounts as their required. the support staff are the best we have ever had with any service. they are prompt, efficient and pleasant. All issues big and small were handled with the day requested if not immediately. we have had 3 other systems prior to Autopal and we would take it over any of the others.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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LoanPro

Overall, my experience has been good. The AutoPal support staff is professional, knowledgable, and g

Reviewed 5 years ago

The software is easy to use, but purely from an accounting standpoint, I wish I could get more reports on a historical basis. For example, I would like to know the DPD of every account at month end, but I cannot get this unless I schedule an automatic report to be generated midnight the last day of the month. I wish I could get reports on any day of the month that would provide me with information as of a date in the past. Because loan transactions change constantly (payment reversals, charge reversals, non-accrual, etc) it would be great to get ALL reports (not just the reverse calc report, payment breakdown, and payment log) that reflect transactions that have changed in whatever information I am seeking.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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LoanPro

Onboarding.

Reviewed 6 years ago

To whom, I just wanted to drop a quick note. I am consistently over whelmed with how many moving parts there are to switching loan servicing software providers. However, every time I get on the Phone with AutoPal they meets me right where I am, frustrated, annoyed, clueless (mostly clueless) and walks me down, and then sends me out with the right items to focus on. Its about working with a company that knows what they are doing and cares that you learn what you're doing. They are constantly teaching, Like lending jedi's with a warmth and a desire that breeds loyalty and retention.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

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LoanPro

Promising Software

Reviewed 3 years ago

Overall LoanPro can provide a great value for lending institutions. However I have felt that I cannot trust the program to work when most needed. There have been several instances where the program crashed during office hours and have had to turn away customers. Definitely cannot lend with confidence.

Pros

The features cover almost everything a lending institution needs.

Cons

Mail house tool can only send to primary addresses and not mailing addresses. Inconsistent variable formats and outdated documentation on variable use. Up time is not 99.9%. They fail to update service outages on their status page. Collector queue tool is always failing or inoperable. Daily maintenance runs during office hours; which advances the program to the next day. Failed to fulfill promises on new features

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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LoanPro

Amazing loan softwares.

Reviewed 5 years ago

I am very impressed with loanpro's lending software. I usually work from the office but it is very nice to be able to also work from home because with loanpro I can log on and service our notes from anywhere. The collection options are amazing and very helpful. This software makes my job easier.

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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LoanPro

Dynamite lending software

Reviewed 7 years ago

Years ago, we added in-house financing as an option to increase sales. We do interior home repair and restoration. We started off old-school with notepads and excel but soon realized we needed help. My office manager, tried a few software options and then recommended this one to me. I got involved to make sure we were getting our money's worth. Being new to lending, I was blown away at all of the...

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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LoanPro logo

LoanPro

AutoPal Software

Reviewed 5 years ago

We have been using the Autopal system for a few years now, and we are beyond impressed with the system and the easy use of it. PROs: Alerting the Customers for us, Quick response from the Support Team, the different settings we can use to have the system do what we need. CONs: Cant think of any at the moment

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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LoanPro

Happy with the service

Reviewed 6 years ago

I like the product and the support that i got. I would definitely recommend auto pal. Thanks

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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LoanPro

AutoPal Review

Reviewed 5 years ago

I have been working closely with the AutoPal software to manage thousands of loans. I've been through almost everything they have to offer (at least it seems) and it still surprises me to this day when I get lost in something how easy it turns out to be. I'm very satisfied with the ease of use with this software. AutoPal is easy to use and there are a lot of features.The technical support team...

Pros

No pros were added to this review

Cons

No cons were added to this review