The Loan Office Features

The Loan Office

Flexible loan servicing software for small lenders

4.8/5 (40 reviews)

The Loan Office Feature Summary

  • Full escrow accounting
  • Payment receipt & coupon book printing
  • Loan template creation
  • Dodd-Frank compliant statements, receipts & coupons
  • QuickBooks integration
  • Loan charges & advances tracking
  • Reminder scheduling
  • Communications logs
  • Detailed payment records
  • Loan servicing fee definition
  • Notice and statement printing/emailing
  • Complete escrow administration of impounds & reserves
  • 1098, 1099 & Canadian T5 tax forms
  • Delinquency & general late notice tracking
  • Document imaging
  • Document management
  • Mailing label printing
  • NSF, reversal, writedown & payoff processing
  • Amortization schedule printing
  • Electronic payment collection
  • Administrative Reporting
  • Auditing

Finance & Accounting Feature Comparison

Most popular features of all Finance & Accounting apps

API (216 other apps)
Accounting Integration (147 other apps)
Accounting Management (147 other apps)
Activity Dashboard (166 other apps)
Audit Trail (101 other apps)
Automatic Notifications (133 other apps)
Billing & Invoicing (147 other apps)
Compliance Management (133 other apps)
Customizable Reporting (132 other apps)
Data Import/Export (139 other apps)
Electronic Payments (135 other apps)
Expense Tracking (136 other apps)
Financial Analysis (104 other apps)
Invoice Management (194 other apps)
Invoice Processing (123 other apps)
Multi-Currency (130 other apps)
Real Time Data (128 other apps)
Reporting & Statistics (183 other apps)
Third Party Integration (149 other apps)
Workflow Management (115 other apps)

The Loan Office Feature Reviews

25 reviewers had the following to say about The Loan Office's features:

Bonny Conrad

Glad we made the switch!

2016-09-23

Since bringing TLO online, we have been able to successfully expand our territory without any added staffing expense. Loan Office was easy for staff to learn to use, and the integration with Quick Books is nearly seamless.

Pros

Ease of use, ability to store & organize attached files, multi user capability.

Cons

The custom reporting component is not user friendly, even with an experienced Crystal Reports user.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering The Loan Office

The software is good value for the money!

Source: Capterra
Helpful?   Yes   No
Read more
Jorge Trevino

Great loan software

2018-10-23

Pros

The ability to edit the letters , the reports, and the price

Cons

That it doesn't integrate with an online account for the customer to view their balances and make their payments

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Banking company, 201-500 employees)

Good loan management software for small business

2019-03-30

Pros

Loan Office is really helpful for servicing and management that offers integration with QuickBooks and is really easy to integrate with existing reports.

Cons

It really has no major flaws considering it is geared toward small users that don’t typically need sophisticated features.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Monthly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Pam Reding

Loan Office Review

2018-10-16

This is the first time I have ever used a program like this.

Pros

Ease of use. User friendly. It seems to do the work for you.

Cons

Not being able to process a report that I needed.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Terri Christensen

Mortgage Office Review

2019-10-07

We use the Mortgage Office to service the commercial mortgages for our loan department. The software provides the necessary tools to service our loans. The customer service department is excellent and has always done a superior job making sure that our needs are met.

Pros

It doesn't matter if you are a new user or a long time user the training to use the program is very minimal. The reports are easy to find and prepare.

Cons

I would like to be able to keep track of our UCC filings in the software in addition to property insurance.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Beth Stella

Easy to use and affordable

2018-10-05

We only have a small number of mortgage loans that we service and this software was extremely affordable and a lot easier to use than our previous software or others that we found in our research.

Pros

This software is very easy to use and intuitive.

Cons

There is no easy to use custom reporting feature, however we were told that up-front.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Rhonda Herrera

Our small portfolio!

2016-09-21

We are an Asset Management firm that is currently servicing ~140 loans.

Pros

The program is very user friendly and simple to use.

Cons

There is not really anything I don't like. It serves our needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Tari Rogers

The Loan Office Review

2018-10-24

I can easily keep on top of who I need to contact by running a report.

Pros

The loan monitoring tools, payment statements, reports and the techs who contact me from support have been very knowledgeable and helpful.

Cons

I need to call and leave a message for support and wait for a call back.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Marjorie Henriquez

First Caribbean based user

2016-09-26

We love how we can process the payments and keep track of the delinquent borrowers.

Pros

It gives us an update daily, so we know exactly who is late with its payment.

Cons

We haven't been using the software that long so we exactly know what does not please us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10

Recommendations to others considering The Loan Office

Not for the time being.

Source: Capterra
Helpful?   Yes   No
Read more
Amanda Cowin

My small company utilizes this software to service our loan portfolio of around 30 loans.

2018-01-09

The ability to send Payoff Letters and Borrower Payment Statements directly from the software.

Pros

I like that its fairly straight forward and that we can set up templates to use when setting up new loans.

Cons

It takes a day or 2 to hear back from Customer Support. Its also complicated to set up already existing loans to the system.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Toni Kuhlman

Equipment purchases - Loan

2016-09-21

I have a new supervisor on board who is reviewing the equipment program at this time. We may decide to remove the old items and get on board/better handle with new items coming in year 2017

Pros

reporting

Cons

not understanding one section of loan program

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Likelihood to recommend

6/10

Recommendations to others considering The Loan Office

would be nice to offer as part of your package a person to come to facility for full days training of program then would be easier to recommend once fully understand to other companies.

Source: Capterra
Helpful?   Yes   No
Read more
Bruce Bleaman

W're thrilled we left a full service servicer to switch to The Loan Office

2019-10-07

We used to spend many hours monitoring all activity and then hours getting them to correct mistakes.

Pros

We have full data at our fingertips whenever a borrower has a question.

Cons

The company sells a software program, the Mortgage Office, that's many many times more expensive than the Loan Office and has has more feature and capabilities.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cheryl Kutlenios

Great product

2016-09-01

After our first 10 loans, I now feel comfortable knowing that I can quickly process new loans and have the support for whatever situation arises.

Pros

The software provides all the reports necessary in a quick and easy format.

Cons

None

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Monthly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Gil Vega

I couldn't be happier with this software - it does everything I need

2016-09-02

It's very easy to use, very easy to learn, and I really like the technical support people - they are always very fast, courteous, and friendly.

Pros

It's just very easy to use, and the reports and statements are very professional.

Cons

I don't have any negatives at all.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering The Loan Office

I would recommend buying it if you are managing loans. It's a great product and the price is right.

Source: Capterra
Helpful?   Yes   No
Read more
Michelle Stanton

The Loan Office, User Friendly

2016-09-12

Everything was very clear, and there was a time devoted to answer our questions.

Pros

It is very user friendly, and we can now access reports better than the previous software.

Cons

Thus far I do not have any negative responses.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Weekly

Likelihood to recommend

10/10

Recommendations to others considering The Loan Office

It is definitely worth finding out if it fits your lending needs. We are very glad we did!

Source: Capterra
Helpful?   Yes   No
Read more
Sue Hammons

Makes our office ALMOST human obsolete.

2015-10-20

(Our customer don't understand very much) Love the various reports it is able to computate.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Susan Tedesco

Very user friendly and meets all our needs

2015-03-19

We have just implemented The Loan Office software and are very happy with it's ease of use and reporting capabilities.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Teresa Martin

Fabulous!

2015-01-23

The development of this cutting edge software was well thought out and is very easy to use. The reporting is wonderful, there are more bells and whistles than I can name and all of this is out of the box!

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Beth Stella

Cost effective and User friendly

2015-04-01

We've been able to add our company logo to some of the reports and coupons and they look very professional.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Darlene Smith

Outstanding Software!

2015-02-27

TLO is the perfect accounting software for our business.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kelly Maurer

Great flexibility

2015-01-27

I can configure a loan with multiple payback features - initial term of interest only, fixed payments, remainder amortized, balloon payments, etc... and be able to produce an accurate repayment schedule for the closing.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Shubham Bhati

Essy use full App

2019-06-29

Pros

Because this is very smart & use full software .

Cons

this is ver smart & normal process for claim .

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Judy Harris

This software is a wonderful upgrade from previous software we used.

2016-09-06

We were up and running in no time.

Pros

The ease of navigating the fields.

Cons

The help sections could be a bit more specific (for us newbies)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jerrel Armstrong

Small Business User

2016-09-13

The Loan Office has really helped to make us look more professional in the eyes of our borrowers, and it has saved me a lot of time.

Pros

1. interacts easily w/ QuickBooks 2. allows me to send borrower statements directly from TLO 3. much easier to produce payoff demands

Cons

1. if it embedded a bit different calendar/reminder platform, that would add a lot of value to me. I separately run "Remind Me," but this isn't a big deal. 2. annual cost for software support and for upgrades seems high. Now that I know how to use it, I am guessing I won't call in more than twice a year. 3. I would love to be able to use TLO from home and my office, ie, log into the same TLO platform and use it whereever suits my schedule that day. I understand the need to prevent multiple users from sharing the same license, but I am a one-man shop and there has to be a way to do this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering The Loan Office

I am very pleased w/ the TLO product, it has really upgraded how I run my business. The initial setup was a pain, but once I got through that - thanks largely to to the help of Ramiro - smooth sailing!

Source: Capterra
Helpful?   Yes   No
Read more
Kathleen Chacon

The Loan Office

2015-03-16

The Loan Office is an efficient loan servicing software that is easy to use.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more