Utilitybilling Reviews

Utilitybilling

Utility billing platform for service providers

4.83/5 (72 reviews)

Elizabeth Hudson

Fantastic prgram

Reviewed 2011-08-25
Review Source: Capterra

I would definately recommend this company and their products to any company. We have approximately 2500 customers in six different locations (companies) and we have never had any major issues with the service, software, or programming. After using for 6 years I find the product extremely easy to use. The reports are very helpful in tracking information and the Customer service is excellent. They are always there with a solution to a few problems we have. All in all an excellent product. I had never used a billing system before coming to TCRSD and John Brown and Terri Lawrence could not have been nicer and more helpful in helping learn the system. In 2007 we upgraded and Mr. Brown came to the office to Implement the new system and transfer all the information from the previous version. He also helped point out the differences in the new version and sat with me until I had it down.

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Utilitybilling

Utility billing platform for service providers

Lanee' Carlile

Couldn't ask for a better program.

Reviewed 2014-07-23
Review Source: Capterra

Can't find a Utility program, for this price, that could Possibly be any better !! As a non-profit company, we can not afford just any program. The WaterWorks program is everything I needed at a price we could afford. It is easy to use and even IF you can't find an answer to what your looking for, you can always call the 800 number. Terri and John are very friendly and knowledgeable . They have never failed to help me. A couple of times I've called and got the answering machine. They have ALWAYS called me back within the hour. There are a couple of things that I wish the program could do, but it is not anything that can't be worked around. There are several safety screens included in the program to help with making sure that payments and reading are correct. There are also, many different reports that can be printed . The bottom line for me is that the WaterWorks program does everything I need it to do and when it comes time to read meters and get ready for the new billing, this program has given me 6 extra days to get my work done. FINALLY, I can do my job without so much stress !

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Utilitybilling

Utility billing platform for service providers

Roxanne Gibbs

Just Love this Program

Reviewed 2010-08-27
Review Source: Capterra

Everyone should use it.This is a very easy program to work with. When I started this job 4 years ago, I was working in Das, and it had been that way for twenty years. They hired me to find a new product to work with. I really don't remember how I found John and Terri and the waterworks program. But thank God i did. It has been the easiest program to learn and teach others to use. There are some updates that have been done like the physical address labels for our meter reading books. Very cool! Not sure about the credit card programing yet. Just waiting to be told it is ready. All in all, very AWESOME!! Thanks to the crew and I just Love the waterworks program :)

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Utilitybilling

Utility billing platform for service providers

Sharon Layne

Excellent Water Billing Program

Reviewed 2013-10-16
Review Source: Capterra

We have been using this product since the mid-1990's and have been happy with it. It was simple to set up and learn. Any time there was an issue, help was only a mere email or phone call away with an immediate response and solution. Any suggestions that were made about improving the product or adding a report were taken into consideration during the next upgrade. By the way, email notifications are always sent out if there is an upgrade. I have talked with many locations that spent thousands of dollars on expensive, fancy software packages and were not happy with the outcome. I would recommend Waterworks to anyone with a water billing system - large or small. Great Product! Even Greater Customer Service!

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Utilitybilling

Utility billing platform for service providers

Michael Wright

Waterworks software is significantly more user friendly than our pervious utility billing software

Reviewed 2015-03-23
Review Source: Capterra

As a small city we just could not justify the cost of high-priced municipal accounting software. We decided to adapt Quickbooks to our accounting needs, and we needed a utility billing software package that would interface with Quickbooks. Waterworks met this need and more. Transitioning from our previous utility billing software occurred quickly and accurately. Waterworks customer service has always been friendly, responsive, timely, and competent. Our accounting staff could not be happier, and our auditor is pleased with the software's reporting capability as well.

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Utilitybilling

Utility billing platform for service providers

Virginia Wagoner

Waterworks Utility Software

Reviewed 2013-10-16
Review Source: Capterra

Our water system have used this utility software for many years. We are very pleased with the ease of using this software as well as the set-up. The help Index is very useful. When I have called to get advice on how to do something or update or change something, I have always recieved friendly, extermly helpful and courteous service from both Terri and John. As the secretary I appreciate how they make things easy and when you call they treat your call and every call like it is important to them and they somehow help you solve and resolve any issue you may have. Thumbs up for them!

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Utilitybilling

Utility billing platform for service providers

Stephen DeHart

WaterWorks

Reviewed 2013-10-16
Review Source: Capterra

I used the program in billing for the Village for close to seven years. The program was easy to install and enter customer information. The only problem I had was getting rid of old accounts. But, the lady I dealt with, 'Terri' was great at helping me solve my problems. John, the boss, well he was plenty patient with me and took the time to help. I dealt with Terri, mostly, and she is on the ball and patient as well. I think they could include a couple of things, but overall the program gives what is necessary for billing and records.

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Utilitybilling

Utility billing platform for service providers

Cathy Newman

Happy customer

Reviewed 2011-08-22
Review Source: Capterra

Highly recommended!!!I have used the WaterWorks program since 1993. I have always found the software to be user friendly, easy to learn, easy for me to train others to use. Their staff is always so helpful and willing to assist you that it has always made it a joy to work with them. I am very grateful that we have their software and great customer service!!! Thank you LMS!!!

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Utilitybilling

Utility billing platform for service providers

Melanie Courville

Amazing Software

Reviewed 2014-07-17
Review Source: Capterra

This software is very easy to understand, quick to learn how to use, and if you ever have any questions what so ever, no worries, they have the best Customer Service. Its not just like calling for help with a company but calling for help from a friend. When I call Terri its like getting personal help from a friend who knows everything about my company as well as me as a person. I have never or will never plan to switch to anyone else. Thank Goodness for WaterWorks!!!

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Utilitybilling

Utility billing platform for service providers

JoAnne Christian

Awesome Customer Service

Reviewed 2015-04-01
Review Source: Capterra

The product is good, but the Customer Service is AWESOME! Our Rep is Teri, and she is always very willing to help, has the right answers and follows up on all requests. We appreciate her so much! WaterWorks allows our City to seamlessly bill our patrons monthly, and typically if there is a problem with the billing it is on our side, and not based on the product. We are very satisfied, and we wish all of our software was as easy to use.

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Utilitybilling

Utility billing platform for service providers

Vonda Galles

I am new to billing utilities and I am so glad I chose WaterWorks.

Reviewed 2015-03-23
Review Source: Capterra

I knew nothing about billing for a rural water system and chose this software because of good reviews. I am so glad I did, this software is very user friendly even for newcomers! The customer service is excellent. I called several times after set up with questions and Terri was so patient with me and if I had to leave a message or she was helping someone else when I called, she always calls back very quickly.

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Utilitybilling

Utility billing platform for service providers

Tiffany Ashlock

Software is user friendly, and staff with Waterworks is execellent. Always there to help

Reviewed 2015-03-31
Review Source: Capterra

I started with my city a little over a year ago, the previously city clerk had been fired leaving me to start with zero training. I was able to call Terri and I did DAILY she was very friend gave me the training I needed to do my job smoothly! If it wasn't for Terri and Waterworks I would NOT have been very successful at my new job! Thank you Terri!!

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Utilitybilling

Utility billing platform for service providers

Becky & Sissy Watergirls

My Experience

Reviewed 2011-08-25
Review Source: Capterra

LOVE it, LOVE It, LOVE itLove this program. I know if I can't remember or can't figure something out my trusted buddy (Terry) can. She is a phone call away & is always so nice - no matter how many times a day I may call her.

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Utilitybilling

Utility billing platform for service providers

DONNA BECK

REVIEW FOR WATERWORKS SOFTWARD

Reviewed 2013-10-16
Review Source: Capterra

WE HAVE BEEN USING WATERWORKS SOFTWARE HERE AT THE CITY OF MILLER FOR 15 YEARS OR SO. THEY UPGRADE THEIR PROGRAMS AND ARE ON LINE OR CAN BE REACHED BY PHONE WITH ANY PROBLEMS YOU MIGHT INCUR. STAFF IS FRIENDLY AND ALWAYS HELPFUL. SELDOM HAS THERE BEEN AN ISSUE THAT THEY WERE UNABLE TO HELP WITH. WOULD HIGHLY RECOMMEND THE SOFTWARE TO ANYONE.

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Utilitybilling

Utility billing platform for service providers

Amanda Knox

Best Utility Software

Reviewed 2015-03-30
Review Source: Capterra

I have been an asst. City Clerk for almost 15 years and this is by far the best, easiest most cost effective software the City has ever used. Prior to finding WaterWorks we had tried 3 different software companies within the last 2 years. Can't wait to see what the future holds for the customers and WaterWorks.

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Utilitybilling

Utility billing platform for service providers

Sylvia Watkins

Happy Waterworks user for 8 years

Reviewed 2015-03-31
Review Source: Capterra

Waterworks is a very easy and user friendly system for towns that cannot afford the larger cost of computer systems like Casselle. The customer service is wonderful I have never had a problem that they could not fix or walk me through. I recommend this system as often as I can to other small towns like Manzanola

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Utilitybilling

Utility billing platform for service providers

Kathy Jones

Fordland city

Reviewed 2011-08-23
Review Source: Capterra

I highly recommend this company. They are always trying ways to improve to make it better. This system is the best I have used. It's very easy to follow and if you ever have a problem you can call and talk to someone. Easy to add people and disconnect.

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Utilitybilling

Utility billing platform for service providers

Lisa Darst

Wonderful product

Reviewed 2011-08-24
Review Source: Capterra

Great product!The City of Everton has been using WaterWorks for approximately 13 years. It is a wonderful program; very easy to use. The tech support is excellent! They are always so friendly and patient! I would recommend this program to any one.

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Utilitybilling

Utility billing platform for service providers

Noni Bonney

overall 5 stars, ease of use 5 stars, customer service 5 stars

Reviewed 2015-03-30
Review Source: Capterra

I hope I filled out the star ratings correctly-- you guys are the best!!! we have had water works about 10 years and this is a wonderful software, it is customer friendly and I would not want to try any other software because I think water works would be hard to beat in every area!!!!

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Utilitybilling

Utility billing platform for service providers

Lisa Joyner

Recommendation by Terri to export infomation into speadsheet and customize saved me alot of work!

Reviewed 2015-03-30
Review Source: Capterra

So much more versatile than I imaged. Called Customer representative with some concerns. Terri explained a couple of options and helped walk me through the process of exporting information from Water Works. I then customized the report as I needed it and saved me a lot of work.

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Utilitybilling

Utility billing platform for service providers

Veronica Oitker

Great Product and Service!

Reviewed 2011-08-23
Review Source: Capterra

I highly recommend this service and product!We at Compton Water have been very pleased with Water Works software. Their tec support is knowledgeable and always eager to help us with any issue. We appreciate their service and product!

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Utilitybilling

Utility billing platform for service providers

Brenda Owens

LMS WaterWorks

Reviewed 2013-10-18
Review Source: Capterra

LMS Waterworks is an awesome software to use for your utility billing. The customer service is phenomenal, Terri and John are very knowledgeable they will help you in any way, taking all the time needed for YOU to understand everything and every question you have will be answered.

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Utilitybilling

Utility billing platform for service providers

Cheryl Freeman

This software is awesome.

Reviewed 2015-04-08
Review Source: Capterra

This software is so much better than what we were using. If I have any problems with it I just call Teri and she irons the kinks out. I like that there are so many reports with this product. I use it to fill out information for the system all the time.

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Utilitybilling

Utility billing platform for service providers

Kathy Thompson

City Secretary

Reviewed 2013-10-16
Review Source: Capterra

I have used WaterWorks for over 18 years and I would not even consider changing to another program. If I need support (maybe 5 times in the 18 years) they always answer my questions or walk me through my problem. I highly recommend this program to all water utility companies.

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Utilitybilling

Utility billing platform for service providers

Andy Anderson

Great Product Great Service

Reviewed 2015-03-21
Review Source: Capterra

We use WaterWorks for billing our regional Public Water Authority customers. It is easy to install, easy to use, and does everything we need. Any questions that we have are quickly answered. I can recommend this software without any reservations.

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Utilitybilling

Utility billing platform for service providers

Cathy Lammers

City Clerk

Reviewed 2011-08-22
Review Source: Capterra

Terri and John are great.I am very pleased with LMS Waterworks, I myself have been using it for going on 14 years and it was installed before I became the City Clerk. Terri is amazing for help.. They Rock!

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Utilitybilling

Utility billing platform for service providers

Stan Haywood

WaterWorks

Reviewed 2013-10-16
Review Source: Capterra

Our city has used WaterWorks since 2005. It has worked flawlessly. Their support is both knowledgeable and above all quick and always corrects the problem. They take customer feedback to heart and will go the extra mile for any customer. Well done WaterWorks!

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Utilitybilling

Utility billing platform for service providers

Ann Parker

City Clerk

Reviewed 2013-10-16
Review Source: Capterra

I have thoroughly enjoyed working with Terri. She is a very pleasant, knowledgable person to work with when I have issues. The software is very user friendly, and when there are needed Improvements or programming issues they are concerned and work on the.

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Utilitybilling

Utility billing platform for service providers

Mike Meszaros, REHS

NBOWD

Reviewed 2013-10-18
Review Source: Capterra

This program does exactly what we need it to do without being complicated and requiring multiple fields to be filled before you can move on to the next screen. Customer service is also great. We've never had a bad experience. Thanks for a good product!

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Utilitybilling

Utility billing platform for service providers

Noni Bonney

WATER WORKS SOFTWARE

Reviewed 2013-10-23
Review Source: Capterra

This is a great software program we have used it since 2006 It is very user friendly and Terri and John are always there if you have a problem I would highly recommend this program to any utility that is looking to improve their billing software

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Utilitybilling

Utility billing platform for service providers

JOYCE SWEET

MY USE OF WATERWORKS

Reviewed 2015-04-01
Review Source: Capterra

WaterWorks is very user friendly once you have been introduced to the different uses of it. There are still new uses that I seem to find every once in a while, with the help of my VERY USER FRIENDLY helper (Terri).

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Utilitybilling

Utility billing platform for service providers

Kim Walton

WaterWorks software

Reviewed 2014-07-18
Review Source: Capterra

I was new to bookkeeping for a water district. WaterWorks is very user friendly. It is very easy to learn and if you do have any problems, you can just call support and they do an exceptional job with helping their customers.

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Utilitybilling

Utility billing platform for service providers

Randy DeFreece

Easy to use and great Customer Service

Reviewed 2015-03-25
Review Source: Capterra

This software has been a life saver for both myself, and the city. Anytime i have had any issue what so ever they have talked me through it or help on line. Great product, great service, and great personnel.

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Utilitybilling

Utility billing platform for service providers

Michelle Tate

Review of waterworks software and customer support

Reviewed 2014-07-17
Review Source: Capterra

The waterworks software integrates well with the Meterphone software offered by LMS. Terri is extremely timely responding to questions and is knowledgable about their products and provides great customer support.

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Utilitybilling

Utility billing platform for service providers

Laneisa Reep

Excellent!!!!!

Reviewed 2015-03-30
Review Source: Capterra

WaterWorks is wonderful. Our computer system crashed a few years ago and with the help of WaterWorks Online Back-Up & and Terri we were back up and running quickly. I highly recommend WaterWorks!!!

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Utilitybilling

Utility billing platform for service providers

Donna Thomas

Excellent Support Staff

Reviewed 2015-03-28
Review Source: Capterra

I have always received excellent support for this system as I was new to using this system and never have had an issue gets answers to those questions I have had learning how this program works.

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Utilitybilling

Utility billing platform for service providers

Myrna Wilson

Overall

Reviewed 2014-07-17
Review Source: Capterra

WaterWorks is a great program and easy to learn. If you need assistance you have immediate, helpful assistance. I do not have any other utility program to compare to so my rating is 4 stars.

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Utilitybilling

Utility billing platform for service providers

Lynn Stickney

Highly recommend WaterWorks

Reviewed 2015-03-21
Review Source: Capterra

The WayerWorks program is very user-friendly. When I have had questions,even on the weekends, Terri has been very willing to assist me. Her customer service is outstanding.

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Utilitybilling

Utility billing platform for service providers

Tammy Light

Love Water Works!!!

Reviewed 2015-03-21
Review Source: Capterra

The software is easy to learn and use, and Terri has been a big help to me as well. She is wonderful! I would highly recommend this software to everyone I know that is looking!!!

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Utilitybilling

Utility billing platform for service providers

Glen A. Sedrick

City of Qulin, Missouri

Reviewed 2015-03-30
Review Source: Capterra

We have been using this software for awhile and have not had any problems. Questions are answered very quickly and understandable. A pleasure to work with these people.

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Utilitybilling

Utility billing platform for service providers

Kim Borisek

WaterWorks

Reviewed 2013-10-16
Review Source: Capterra

Our company has used this software for many, many years. It has always performed as intended and the support is first class. We will continue to use this program as it suits our business needs.

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Utilitybilling

Utility billing platform for service providers

dean cotton

overall review

Reviewed 2014-07-17
Review Source: Capterra

its a great program just when you don't use certain features in everyday use you have to call someone to get them to walk you through it again simply because you forget how

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Utilitybilling

Utility billing platform for service providers

Michelle Tate

whatever

Reviewed 2015-03-31
Review Source: Capterra

Customer service is top-notch. A drawback has been that the software was NOT compatible with MAC. I understand this is changing which is beneficial for me.

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Utilitybilling

Utility billing platform for service providers

odelia tijerina

great software

Reviewed 2015-03-30
Review Source: Capterra

I like working overall with this software it's user friendly, reports are fast and easy, and working with great friendly people to help when we need help.

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Utilitybilling

Utility billing platform for service providers

Sharon Hukk

Customer Service

Reviewed 2015-03-23
Review Source: Capterra

Very easy software to learn. When you need help Customer Service is always there to help. Will walk you through the steps you need help with. Very friendly.

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Utilitybilling

Utility billing platform for service providers

BARBARA BERRY

WATER WORKS

Reviewed 2014-07-31
Review Source: Capterra

THE ONLY THING I DO NOT LIKE IS THE PENALTY DATE CAN NOT BE CHANGED TO BE LATER THEN THE DUE DATE

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Utilitybilling

Utility billing platform for service providers

Diane Parker

Certified Municipal Clerk

Reviewed 2010-08-26
Review Source: Capterra

Overall recommendation is that you try this program.Very good service, I love the problem it is easy to operate. If i can do this program anybody can.

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Utilitybilling

Utility billing platform for service providers

Karen Brasel

Professional and easy to learn!

Reviewed 2015-03-21
Review Source: Capterra

This is the second water utility software I have worked with and I have truly enjoyed the program and the tech support is wonderful!

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Utilitybilling

Utility billing platform for service providers

Sheila Chaney

Waterworks review

Reviewed 2010-08-26
Review Source: Capterra

Since this is my first time working as city clerk, this is the only software that i am somewhat familiar with, it appears to be great.easy access

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Utilitybilling

Utility billing platform for service providers

melissa scott

waterworks is the best

Reviewed 2015-03-30
Review Source: Capterra

Its very easy to learn and use. The company is improving the Software at all times. The best customer service around.

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Utilitybilling

Utility billing platform for service providers

Betty Radde

Water/Sewer bill collector

Reviewed 2011-08-24
Review Source: Capterra

I woiuld highly recommend this company.I am very satisfied with our program, and the support I get from John and Teri is super.

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Utilitybilling

Utility billing platform for service providers

Kathy Carnahan

Perfect and easy to use.

Reviewed 2015-03-31
Review Source: Capterra

I love how easy this product is to learn and to be able to talk to a person when calling in with problems.

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Utilitybilling

Utility billing platform for service providers

ANGELA gOODWIN

Water Works is Awesome

Reviewed 2015-04-01
Review Source: Capterra

We absolutly love the program and Terry is so so so helpful, so glad that we went with this company.

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Utilitybilling

Utility billing platform for service providers

Kristy Conn

Great Company and Product

Reviewed 2015-03-30
Review Source: Capterra

Very user friendly product. Terri at WaterWorks is very helpful with any questions that may come up.

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Utilitybilling

Utility billing platform for service providers

Elizabeth Shelton

User Friendly

Reviewed 2013-10-22
Review Source: Capterra

We have been using WaterWorks for several years and are completely satisfied! Terri is the best in customer service!!

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Utilitybilling

Utility billing platform for service providers

Patty Schmidt

Software is pretty easy to use

Reviewed 2015-03-23
Review Source: Capterra

Always friendly, easy to work with and go out of their way to help with problems.

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Utilitybilling

Utility billing platform for service providers

Donna Thomas

Good people and program

Reviewed 2014-07-17
Review Source: Capterra

Terri has been my life saver over the last 6 weeks. Professional, knowledgeable and polite.

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Utilitybilling

Utility billing platform for service providers

Karen Edgmon

Mt. Sherman

Reviewed 2011-08-29
Review Source: Capterra

Highly recommendGood company, good customer support.

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Utilitybilling

Utility billing platform for service providers

Debbie Schweighauser

Transfer from my old dos program was made easy with waterworks

Reviewed 2015-03-31
Review Source: Capterra

The customer service is great , and the program is easy to use.

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Utilitybilling

Utility billing platform for service providers

Amanda Mayfield

Love waterworks

Reviewed 2015-03-30
Review Source: Capterra

I like the program but the customer service is the best thing!!!

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Utilitybilling

Utility billing platform for service providers

Michelle Watkins

Captera review

Reviewed 2014-02-10
Review Source: Capterra

love your software. everything is easy to work, and easy to find, and understand.

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Utilitybilling

Utility billing platform for service providers

Cindy Morris

WaterWorks

Reviewed 2013-10-28
Review Source: Capterra

This is a great product. John and Terrie are very helpful any time you call them.

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Utilitybilling

Utility billing platform for service providers

Candice Rogers

Artesia Rural Water

Reviewed 2013-10-16
Review Source: Capterra

A very friendly easy but accurate program. Training was easy for my assistant.

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Utilitybilling

Utility billing platform for service providers

Candy Smith

This is a great product.

Reviewed 2015-03-30
Review Source: Capterra

It is easy to use and the customer service is great

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Utilitybilling

Utility billing platform for service providers

Betty Bly

WaterWorks

Reviewed 2013-10-17
Review Source: Capterra

Easy to set up and use. Great history features. Support is outstanding.

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Utilitybilling

Utility billing platform for service providers

Wendy Heywood

Great Product!!

Reviewed 2015-03-30
Review Source: Capterra

Super user friendly. Best customer service!

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Utilitybilling

Utility billing platform for service providers

Edna Crain

water works

Reviewed 2013-10-29
Review Source: Capterra

Water works is a great program, easy to use and support is great!

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Utilitybilling

Utility billing platform for service providers

Karen Brasel

Professional

Reviewed 2015-03-30
Review Source: Capterra

Great product. Wonderful tech support

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Utilitybilling

Utility billing platform for service providers

Janey Tye

Works well

Reviewed 2015-03-27
Review Source: Capterra

Customer service is excellent

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Utilitybilling

Utility billing platform for service providers

Wendy Heywood

Great Program

Reviewed 2014-07-17
Review Source: Capterra

The program is very easy to navigate.

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Utilitybilling

Utility billing platform for service providers

Melissa Birchfield

Best software EVER!

Reviewed 2015-03-31
Review Source: Capterra

Very easy to use!

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Utilitybilling

Utility billing platform for service providers

Sherrie Anderson

WaterWorks

Reviewed 2013-10-17
Review Source: Capterra

It is excellent for the price which is very important to small companies. It is a good product, the customer service is excellent, but it has a lot of Maneuverability weaknesses. (don't they all?) Overall it is good

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Utilitybilling

Utility billing platform for service providers