Replicon Reviews - Page 6

A Lot of customizable reporting and features. Very good customer service, and available 24/7

Discontinued android tablet support without notice, company now has to invest in replacing 50+ tables to Apple ipads. Wish we would've received notice in advance to plan ahead of time.

Seamless billing Good customer service

Don't always feel like I'm using the program to its full potential Lots of options, not always intuitive

We like the ease of use the most. Our employees appreciate being able to record their time on the go with mobile app. Also, the software is so easy to use that we don't need to spend a lot of time training employees.

We would love to be able to customize the user's timesheets more. We have some unique requirements that we have not been able to incorporate in the product.

Report access is most helpful. The number of report combinations are good for answering questions that we may have in reference to our employees.

Set up is sometimes confusing, but overall Replicon customer support has been helpful in navigating.

The software is very easy to use as Replicon have set the system to match our needs exactly. Most of our work is on a time charge basis and we therefore need to allocate times against Projects and Clients. We can now pull down reports for any number of Clients showing time recorded against their Projects. We attach the Time Reports against invoices and also use the system for tracking labour. We use if from PCs, Laptops, Tablets and Mobile Phones. Entering data is very easy indeed.

There are no negatives in using the system from our perspective.

Replicon keeps track of accumulated hours and requested leaves of absence days so I don't have to. Easy to see whether to approve a request or not.

Some confusion on future requests whether the employee actually will have enough hours to use in the request or not.

Ease of use and functionality for time, expenses and time off tracking.

Integration doesn't work well. We tried to use the QuickBooks integration, but every time a project manager made a slight change in a project or task title or definition, it would cause duplicate entries in QuickBooks. In addition, we have grown and needed to move from QuickBooks to a more widely accepted accounting package, and we chose Deltek Costpoint, which includes it's own time and expense module. Therefore, we have reduced our Replicon seats to the minimum you would allow us, to maintain our data for historical purposes.

Being able to see project balances daily is extremely helpful. Also love the ease of electronic approvals.

Book Time off is more complicated than it should be. And the minimum hours for employees doesn't work for our part-timers who all have different schedules.

basic ease of use....some things are a little tricky, but overall it's pretty easy to use

running reports using different templates. It's difficult if you need data from a bunch of different templates. Sometimes having to run multiple reports are not effective. Replicon Gen2 reporting was a lot better for running reports

We have used Replicon for many years. Just migrated to Gen3. Very User friendly, easy reporting, great support team with the ability to create customized reports. Great value for the price.

We were previously on the Gen2 platform and had a few needs that were not met. However, the upgrade to Gen 3 solved all of our problems. No cons.

Thank you for the feedback Lisa.

Overall flexibility in resource setup and project setup User friendly Great variety of reporting options Reliable Good price

The license cost increases significantly when the high volume of users is added. Therefore this product makes more sense for small busienes users.

Online support has never been so good. They will take to reach you after the support session to make sure everything is well and that you got the response and help you wanted. A very high customer service level where the support can be provided by phone and or chat, or email, well at-least from my last experience with Replicon.

none. this guys are devoted and will take all the time you need to assist you. I only wish the remote desktop utility can be visible for both parties and ensure a better guide through

Ability to book time against specific projects and run reports

Can't really think of anything! It's all good!

Thank you so much for taking the time to leave a review. We are glad you find Replicon's solution extremely robust and agile. It is something we have worked hard on, and we are pleased our efforts resonated with you. We will work hard to ensure you continue to enjoy the same quality of service as you always have.

Replicon is very easy to use for both managers and employees. We have had a great experience from start to finish with the product, client services team, and support team. The employees find it very easy to use and implementation was seamless. Any questions that I have had, have been quickly addressed in a very timely manner. I feel that the support team at Replicon really values it's customers. Highly recommend!!

I have not found anything that I like least. I had a few questions about functionality and they were quick to fix. The support team and client services team takes the feedback and helps to find the best solutions.

Customer service! The representative was very friendly and professional and I truly felt like he wanted to assist in whatever problem I was having. He guided me throughout the problem and how to get to the place I needed to be at in order to correct the problem or how to do the task I needed at the time. When we were chatting, he made sure I was satisfied before ending the Chat.

There really isn't anything I dislike, it was just the not knowing, or never having to have worked with this software. The more I use the program, the more I am liking it and am realizing how efficient it is.

Thank you so much for taking the time to share your valuable feedback. We take pride in providing outstanding service to every client of ours, and we're overjoyed to receive your compliments and appreciation. We will ensure that you continue to enjoy the same quality of service as you always have. Thank you once again for your valuable business.

We are able to custom the activities to fit our business needs. We offer a lot of benefits to all staff and this really help to implement those benefits. Really love the app.

I really can't pin point anything that I don't like about it. On the administrator side it's a lot to learn but once you get the hang of it, it's pretty easy.

Simple interface and ease of training and use. The support team is extremely knowledgeable and the custom fields have been helpful for tracking milestone and expiration dates.

I can't think of many cons. Setting up a new user can be time consuming, but it's a necessary detail.

We went through a WSDOT audit for our billing rates. It was fortunate for us to have this software since we started. Our client accept all data and the rules we have using the webtimesheet. The seamless process in the webtimesheet help us through the audit.

Need some flexibility in creating custom report

Easy to manage and keep track of vacation / personal days of our staff in the office and at various sites.

At present if staff go over their allocated vacation/personal days, a report cannot be printed to show the extra days they have used. Maybe an alert sent to their supervisor?

The program is easy to use. It offers a lot of functions and numerous reports that have been helpful in processing our payroll.

I don't like that you are limited on when you can access customer service. Recently you had to pay extra for that.

It's very accessible and easy to use from anywhere. Global policies are easy to set. The customer service is superb.

You need to be aware the updates that affect your change in fiscal years. You are notified by Replicon, so be on the lookout for it.

Easy to use and user friendly has different customizing options

Reports are not very accurate also would love to see budget vs actual hours or $

It is very flexible and the support team is very patient and amazing. The product is very thorough - and there are many aspects that we do not use.

There are a lot of new things to learn - which is a good thing actually. There are times that I wish I had an actual users manual.

We use the time/task management and reporting functionality for government reporting. We also use the time management for tracking hourly employee data for payroll purposes. Simplicity what we like most about Replicon.

Replicon was already implemented when I started with the company.

All of our employee's are salary and we just needed to track everyone's PTO earned and taken. Replicon is very simple and easy to use for both the admin and the users. I think the most favorite feature of Replicon is the PTO accrual rules. After the employee is here after so many years they earn more PTO each year and the accrual rule automatically updates the employees additional PTO earned and adjusts the accrual of weekly PTO accordingly.

I am not sure if there is something with Replicon and I do not like - it meets all of our needs and is very easy to use. The transition into Replicon was super easy with no issues at all.