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ACE vs Simplicity Comparison
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Overview
ACE is an open-platform, web-based debt recovery platform for first- or third-party collection efforts offering tools for...
Simplicity is a web-based debt collection management system for businesses of all sizes, with tools for bulk case import,...
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Screenshots
Pricing
Starting from
$975.00/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
Starting from
$59.00/mo.month
- Free trial available
- No credit card required
- Free account
- Subscription based
User reviews
Pros
Reliable product, great selling point with prospects, keeps current clients happy and makes them self sufficient. Would recommend to others in the business.
Furthermore, it's the finest system of any agency that I had to audit for the bank. The automation capacity is amazing.
Friendly from day one and always available. Great software which does everything you need and more at a great price.
Pros
We have been impressed with the system, customer service and overall experience with simplicity. We really appreciate the way Simplicity heads are feedback and implements new features and updates.
The support was excellent and the staff was friendly and knowledgeable. I would recommend Simplicity to anyone running a collection/litigation firm or a judgment recovery firm.
I Have been an admin on Simplicity for over 2 years now, and the customer support, tools, and ease of use are amazing compared to the programs I have used over the past 20 years.
Cons
I have made some foolish mistakes and they do not judge. The support is always trying to improve so that they can get to all companies with problems.
Finally a product that is straight forward and user friendly. No hassle, no down time, no worries.
He never makes me feel like an idiot when I make a mistake.
Cons
The program is very difficult to navigate, and customer support is woefully insufficient.
Very rarely does someone pick up the phone when you call. We will be evaluating other platforms due to issues and lack of updates when there are issues.
I realize that these suggestions cost money, but I don't think that a practitioner would complain about a one-time setup fee for Dropbox integration or a monthly fee if it was reasonable.
Key features
- Total features24
- API
- Accounting Integration
- Accounting Management
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Query
- Ad hoc Reporting
- Automatic Backup
- Automatic Notifications
- Bank Reconciliation
- Case Management
- Check Printing
- Check Processing
- Client Management
- Client Portal
- Collections Management
- Credit Card Processing
- Customizable Reporting
- Data Import
- Data Import/Export
- Document Automation
- Document Storage
- Electronic Payments
- Employee Management
- Financial Analysis
- History Tracking
- Invoice Processing
- Partial Payments
- Permission Management
- Projections
- QuickBooks Integration
- Real Time Reporting
- Real Time Updates
- Receipt Management
- Receiving
- Recurring Billing
- Reminders
- Reporting & Statistics
- Self Service Portal
- Third Party Integration
- Transaction History
- User Management
- Total features25
- API
- Accounting Integration
- Accounting Management
- Activity Dashboard
- Activity Tracking
- Ad hoc Analysis
- Ad hoc Query
- Ad hoc Reporting
- Automatic Backup
- Automatic Notifications
- Bank Reconciliation
- Case Management
- Check Printing
- Check Processing
- Client Management
- Client Portal
- Collections Management
- Credit Card Processing
- Customizable Reporting
- Data Import
- Data Import/Export
- Document Automation
- Document Storage
- Electronic Payments
- Employee Management
- Financial Analysis
- History Tracking
- Invoice Processing
- Partial Payments
- Permission Management
- Projections
- QuickBooks Integration
- Real Time Reporting
- Real Time Updates
- Receipt Management
- Receiving
- Recurring Billing
- Reminders
- Reporting & Statistics
- Self Service Portal
- Third Party Integration
- Transaction History
- User Management
Integrations
- Total integrations1
- Authorize.net
- Dropbox Business
- FreshBooks
- Magento Commerce
- Microsoft Dynamics GP
- Microsoft Excel
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- SAP Business One
- Sage Intacct
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Workato
- Xero
- Zapier
- Total integrations1
- Authorize.net
- Dropbox Business
- FreshBooks
- Magento Commerce
- Microsoft Dynamics GP
- Microsoft Excel
- NetSuite
- PayPal
- QuickBooks Online
- QuickBooks Online Advanced
- SAP Business One
- Sage Intacct
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Workato
- Xero
- Zapier
Security
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
- Encryption of sensitive data at rest
- HTTPS for all pages (web-based apps)
- Reports/alerts for security breaches
- Multifactor authentication options
- Customer data removed upon service cancellation
Alternatives
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User reviews that mention these apps
JH
Joe Howell
Review source
Share this review:
I have been in the industry for 30+ years and am impressed with the simplicity of this product. With a few keystrokes and a click of a button, payment is secured and an account resolved. Makes my job much easier.
Pros
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Cons
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ACE vs. Simplicity
See how ACE and Simplicity stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.
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