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ACE vs Simplicity Comparison

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Overview

ACE is an open-platform, web-based debt recovery platform for first- or third-party collection efforts offering tools for...

Simplicity is a web-based debt collection management system for businesses of all sizes, with tools for bulk case import,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

975

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

79

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.5

139

5

4

3

2

1

89

38

9

0

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
90%
would recommend this app

4.4

93

5

4

3

2

1

53

28

8

1

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

I have been in the industry for 30+ years and am impressed with the simplicity of this product. With a few keystrokes and a click of a button, payment is secured and an account resolved.

JH

Joe H.

We have been very happy with this company and the services provided. They have great customer service, and it is simple to use.

HK

Heidi K.

Secure, stable, feature rich collection software with excellent support and reasonable pricing.

DM

David M.

Pros

It has great features and reports available along with the ability for my clients to log into reviewing their accounts as often/little they would like. Definitely, would recommend this software.

AR

Anne R.

I Have been an admin on Simplicity for over 2 years now, and the customer support, tools, and ease of use are amazing compared to the programs I have used over the past 20 years.

AS

Amy S.

We are very pleased with our decision with Simplicity for our collection software needs, but also because of the friendly and well-informed support we receive when questions arise.

RB

Robert B.

Cons

I have made some foolish mistakes and they do not judge. The support is always trying to improve so that they can get to all companies with problems.

SM

Sandy M.

Lack of examples that you can learn from and training on their analytics reporting tool.
AvatarImg

Matt K.

For instance, build a query the wrong way hooking multiple tables together can be a guessing game at times because the query will timeout or break.
AvatarImg

Matt K.

Cons

The program is very difficult to navigate, and customer support is woefully insufficient.

JT

Joseph T.

Very rarely does someone pick up the phone when you call. We will be evaluating other platforms due to issues and lack of updates when there are issues.

BB

Bill B.

Lack of simple reports, no way to pull court hearings for a certain date.

JW

Julie W.

  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last review9 months ago

Key features

  • Total features27
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Auto-Dialer
  • Automated Notices
  • Borrower Management
  • Business Process Automation
  • Callback Scheduling
  • Client Management
  • Collection Agencies
  • Collections Management
  • Commission Management
  • Compliance Management
  • Contact Management
  • Credit Card Processing
  • Credit Reporting
  • Customizable Reports
  • Data Import/Export
  • Electronic Payments
  • Financial Analysis
  • Historical Reporting
  • In-House Collections
  • Partial Payments
  • Payment Plans
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Self Service Portal
  • Third Party Integrations
  • Transaction Management
  • User Management
  • Total features23
  • API
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Auto-Dialer
  • Automated Notices
  • Borrower Management
  • Business Process Automation
  • Callback Scheduling
  • Client Management
  • Collection Agencies
  • Collections Management
  • Commission Management
  • Compliance Management
  • Contact Management
  • Credit Card Processing
  • Credit Reporting
  • Customizable Reports
  • Data Import/Export
  • Electronic Payments
  • Financial Analysis
  • Historical Reporting
  • In-House Collections
  • Partial Payments
  • Payment Plans
  • Real Time Reporting
  • Real-time Updates
  • Reminders
  • Reporting & Statistics
  • Self Service Portal
  • Third Party Integrations
  • Transaction Management
  • User Management

Integrations

  • Total integrations1
  • Adobe Commerce
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations1
  • Adobe Commerce
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

ACE logo

ACE

Amazing Product

Reviewed 7 years ago

This product is awesome! The simplicity is outstanding!

Pros

No pros were added to this review

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

ACE logo

ACE

Priceless

Reviewed 7 years ago

I have been in the industry for 30+ years and am impressed with the simplicity of this product. With a few keystrokes and a click of a button, payment is secured and an account resolved. Makes my job much easier.

Pros

No pros were added to this review

Cons

No cons were added to this review