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Web-based debt collections & AR recovery software
ACE Features
Features Summary
Functionality
4.4
/5
139
Total features
27
1 categories
ACE features
Common features of Debt Collection software
Screenshots
Contenders comparison
Common ACE comparisons
Reviewers who mentioned features said:
Matt K.
Verified reviewer
Financial Services, 11-50 employees
Used daily for 2+ years
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Trial by fire when we first started. I want everything done yesterday and am always looking for ways to build it better. Years ago, training and learning the system was cumbersome and the learning curve was steep...so many ways to get from A to B...but now it is much better.
The ability to integrate and bring other vendors to the table, automated jobs to make your processes leaner, continuous innovation and staying ahead of the curve in technology and application.
Lack of examples that you can learn from and training on their analytics reporting tool. For instance, build a query the wrong way hooking multiple tables together can be a guessing game at times because the query will timeout or break. If you don't know SQL you could have a sharp learning curve.
Amy L.
Law Practice, 11-50 employees
Used daily for 2+ years
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Ace is a wonderful product that assists our office keep up with the day to day activity that needs to be done and takes the guessing out of it. You set up your file by putting in a follow up date along with who needs to follow up and what their next step is. No need to send that office memo telling people what needs to be done. They just go in their worklist and get busy.
The software is user friendly on any level. It allows you more efficient collection. We are a law firm that also collects debt. While it is obvious this is great software for debt collection, it is also great during the legal process. You can program what legal letter needs to be sent and place state specific legal perimeters so the wrong letter will never be used. You can keep up with attorney specific...
The trust accounting on the small business platform needs improvement. That is about all I can say negative about this software.
Stephanie W.
Hospital & Health Care, 11-50 employees
Used daily for 2+ years
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It has not create faster steps for collection reps. I do not feel adequate training was given for such a large intricate set up of our business.
I like the fact that accounts can be pulled into Excel easily.
There are too many steps when performing certain actions. My reps take longer on account due to the slowest of the system if the accounts have many bundles in them. I do not like the fact that reports are never accurate. I do not like the response attitudes or tines from service. I especially do not like constantly being told there is an extra charge for items or corrections especially when ACE created the report, or jobs etc.
Hi Stephanie, We take any negative experience with ACE very seriously and will address your concerns directly. We pride ourselves on positive customer service experiences and will help you resolve any outstanding issues. Thank you for your business!
Tracie W.
Retail, 10,001+ employees
Used daily for 2+ years
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We have used many other A/R applications, and believe ACE to be the best A/R software out there!
I like that we have the ability to manage and customize (ourselves) many of the options within ACE, to fit our own needs, including reporting, letters, workflows, jobs, etc.
Was not able to create our own mapping -- importing return check data, however Interprose set this up for us (outside of ACE).
John B.
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WebAR can definitely compete against some of the bigger systems on the market and they have several different packages depending on your size business. We looked at 20+ systems before picking WebAR. It was excellent for us because we started small and have since grown to a medium sized agency without the need for software / server changes etc to interrupt business. The automation has eliminated the need to hire extra resources and clients love the online access.
Most of all, our clients actually use it and love it and it cuts down on customer service (ie - if they want to report a pay direct, they just login and report it on the account instead of calling). Cloud based hosted solution, secure, ease of use, client portal, online payments, automatic payment plan & posting, flexibility, HIPAA compliant, automated workflows, SQL reports, scoring capable (ie -...
Not many and they are minor ... payment remittance invoices to the clients are a little confusing on reversals/NSF for gross remit clients, requires an outside accounting program (ie - Quickbooks) to track outstanding client AR, only a couple of ready-made canned reports are available but other reports can be made on SQL, paperless document management automation (ie - uploading paper backup to accounts,...
¿ John, Thank you for the wonderful review of WebAR Enterprise Debt Collection Software. You are definitely a WebAR POWER user, you push us and WebAR to the limits and beyond. It is hard to put into words what you and your business mean to us. We find our self's often saying in our implementations meetings "What would John do? or How does John do that?" You have helped shape WebAR into the World Class Debt Collections platform it is today. We thank you! I hope we have addressed your cons, with the addition of Trust Accounting & enhanced Invoicing and Remittance. We have also added the ability to electronically deliver your clients documents and reports. If you have any other concerns please reach out to support at any time. ~ The InterProse Team
Jason R.
Financial Services, 1-10 employees
Used daily for 1-2 years
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I have been running WebAr SB for over a year, this has been a great step up from what we had before. there customer Support is a bit lacking, seem to take several hours to get anyone to respond than takes several time to explain the issue. They seem like a great company just very overwhelmed. Also there is no extra help, if you have a questions you still have to go through the same support channel.
Cheap, Mostly Reliable, some cool features that saves time.
Make sure you have all your questions answered before you finish with training. Customer support very slow. No user manual, no outside explanation for anything..when an updates come out no fallow up on features.
Jason, Thank you for taking the time to review our software and our support. We take our customer feedback seriously. I personally take it seriously. I have been working on utilizing new and more software to help my support department answer customer issues quicker and with more detailed information. We are in BETA right now with this enhanced support experience. We plan on going live with it on...
Mark M.
Financial Services, 1-10 employees
Used daily for 2+ years
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It seems this system can be configured to do just about anything for A/R or debt collection management. I've been in the collection (1st and 3rd party) industry for 25 years. From a small agency to large 200 seat national agency; from buy here pay here lending to bank - This is the finest system I have ever used. Furthermore, it's the finest system of any agency that I had to audit for the bank. The automation capacity is amazing. It has functionality of which I haven't even scratched the surface.
A Con? No factor - there is no Con to this system. The only thing I can make a stretch in being a thing that I "like least" could be the set up time. But, if you're objective and are serious about getting the most out of the system - then this is not a factor for purchasing but a factor for planning and development. Because the time spent setting this thing up right on the front end - translates to time saved every day on things you no longer mess with because the system is doing it for you.
Thank you, Mark! We are very proud of our software and thrilled that your trust in our product and team has been such a great experience for you!
Chris A.
Financial Services, 1-10 employees
Used daily for 6-12 months
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We were forced into changing software providers due to unforeseen circumstances and had to make a decision fast. We reviewed several options vi phone calls and web demos and chose to go with WebAR. The implementations team worked with our Company to ensure Our WebAR fit our needs. They continued to work closely with us through conversion/upload of prior data and all aspects of implementation. We have found WebAR to be versatile as well as user friendly. If I had any criticism it would be regarding their Canned Reports and Dashboards. In my opinion, basic reports and dashboard information should be addressed, revised and made available asap.
User friendly and ease of Worklist and data movement
System Reports and dashboards need work.
Chris, Thank you so much for your feedback. We value our customers feedback the most. We do have a basic set of canned reports. However we do have a robust suite of reporting tools. Like SQL report builder, WebAR Analytics, and recently enhanced our standard report builder. With thease tools the end user should be able to create any report they dream of. If the customer doesn't have time to build...
Bonnie A.
Accounting, 11-50 employees
Used daily for 6-12 months
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The dedication of the staff to making everything work properly is amazing. Each of the people we dealt with from implementation, training, testing, and live were completely invested in making this process successful for us. There were some bumps and bruises -as with any conversion - but we did not have a loss in revenue or productivity due to conversion.
The system architecture allows us to make decisions at the consumer level - not at the debt level. For medical debt with a crazy amount of bundles we need to use our internal database to reflect consumer behavior. ACE allows us to do that both with our system flow and with our adhoc reports.
The price of flexibility is complexity. We do not employ full-time computer people so we are slower to adopt the changes that we would like. The addition of a wider variety of plug-in interfaces is also great but taking us awhile to implement due to our small size.
Tyson S.
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Service is top notch and the techs are knowledgeable of the industry so they understand what you need and they get it done right the first time. Highly recommend this company
Webar has created services that have increased revenue and decreased time. The best of both worlds. The #1 Pro is the automated payments system allows my debtors to login and make partial payments, payment in-full or simply dispute their account. It automatically updates the account applies the payment and/or updates all credit bureau reporting. The ability to customize the flow of accounts...
The only bad thing, which really isn't a bad thing is I have to set time aside to actually contact my client to build the personal relationship, because they really never have a reason to call...
¿Tyson, Thank you for the Great review of WebAR Debt Collection Software. We have been doing business with you for many years. You were customer #2 on WebAR Collections, you and many others have been key in WebAR maturing over the years. We really do appreciate you and your business. We look forward to many more years to come. Thank you! ~ The InterProse Team
Sandy S.
Government Relations, 501-1,000 employees
Used daily for 1-2 years
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Customer service is great. Quick response times.
Very user friendly. Can be customized to meet our needs. Very good customer service. Love the work lists, as we did not have with our previous product.
It is more of a third party collection tool, and we are not a third party collection agency.
Rick L.
Financial Services, 51-200 employees
Used daily for less than 6 months
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We are currently the Virtual Business Analysis Planning Process. This process has been great. The thoroughness of the analyst, [SENSITIVE CONTENT HIDDEN], and detail captured from our discussions has been like nothing experienced from previous engagements on other projects. I truly believe the amount of detail captured here will minimize implementation issues and risks ultimately setting us for great success!
We have been working from an outdated proprietary system that was built for another line of business, so switching to this software will allows us to tailor directly to our business. This will have a direct impact on the efficiency of our team ultimately driving an increase in revenue.
We are still in the planning phase at this time, so no dislikes to speak of at this time. The functionality offered appears to be significantly better than current system offering.
Sean F.
Banking, 51-200 employees
Used daily for 6-12 months
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The experience with the implementation team was great, however after implementation we were switched over to customer support and those folks need some classes on how to win friends and influence people. Typical IT support group, act like your bothering them when you ask a question or reply in a way that implies you are stupid because you didn't know how to do something.
Has all the features the collectors need to collect debts.
The dashboard could use work, we haven't gotten proper totals from the get go.
EVIE C.
1-10 employees
Used daily for 1-2 years
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A WONDERFUL SOFTWARE TO USE, MADE EASY AND WORKS WELL WITH OUR BUSINESS MODEL. SIMPLE TO UNDERSTAND AND NAVIGATE.
MAKES FINDING ACCOUNTS EASY AND LOVE HOW REPORTS CAN EASILY BE OBTAINED.
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Troy D.
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I could not be any more disgusted with this company and some of their employees. First off, what we saw in the demo was NOT active after we signed their contract and we were told we would have to "upgrade". Their President Matthew apparently does not care about his customers or his reviews, more of a "do what you want, we don't care" mentality. Their tech agent Kyle Nelson is unprofessional and takes...
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As President of InterProse I would like to personally address Mr. Davis' comments. The InterProse team is professional, caring and focused on our client's success. A review of other Capterra Reviews suggests our customers agree, and that WebAR is a world-class product. We are always happy to share references with prospective customers to address questions about our approach to engaging customers...
Tyson S.
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Pros: Ammina is collecting even when were not open. Debtors login late at night and the payment is applied to the account that day. It s remarkable to sign in each day and see that we re already collecting money. Debtors can also login and dispute their debt, which loads the entire dispute right onto the account and updates credit reporting. Ammina walks debtors through a series of steps that make...
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Auntuell M.
Used other for less than 6 months
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I like this product as a way to keep organization within the company and liked that they we trying to improve the app to make it better.
Their customer support at the time wasn't the greatest, but i could tell they were looking for ways to improve. I do not know now what thier response time is.
Hi Auntuell, Thank you for the feedback. You'll be happy to hear that since you used our platform we have tripled the size of our service department to make our response time even faster. We've also continued to improve the platform with more integrations, business analytics, additional process automation, and a transition to Amazon's AWS cloud computing infrastructure, giving us and our customers the highest security and infrastructure compliance in the business! All of these advancements are why we renamed WebAR to "ACE" - InterProse's Advanced Collection Environment.
Nick S.
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We've been using WebAR for just over a year now, and in all that time, I've never once thought about making a change. The thing I love about WebAR is how versatile and adaptive it is. If I want it to do something, I can make it do exactly that. WebAR's structure and ability to specifically tailor how the accounts behave at any given time make it stand out for me. Recently we made a big change to how our accounts were handled by our collectors, and WebAR never missed a beat. I changed a few settings, set up a new job to run every day, and it worked perfectly. I wouldn't hesitate to recomment WebAR. It's just an amazingly useful piece of software for managing your collections accounts.
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David C.
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We have been incredibly impressed with the number of features that WebAR offers. It became apparent very early that we will be saving a lot of time and hopefully money with how we will be able to automate the way we do a lot of our processes. I am very impressed with the customer service and the training. Kyle and Ben are great guys to work with. Kyle is an excellent trainer who works hard to make sure the training and implementation is very thorough. Ben is very fair in working with a company to get everything setup and established with WebAR. I look forward to many years of a great partnership with WebAR!
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Sandy M.
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this software is very functional and they are constantly upgrading to improve it. I have known Interprose for a long time and they are very helpful. I have made some foolish mistakes and they do not judge. The support is always trying to improve so that they can get to all companies with problems. The debtors can sign on our website and pay their debts online. We can also process credit cards immediately which is a big help. The software is very functional but hard to learn as I am still learning but once you learn it you will love it. This software is very efficient.
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David M.
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Secure, stable, feature rich collection software with excellent support and reasonable pricing.
Excellent payment integration. Near zero down time. Responsive customer service. Open to client input.
Main collection screen needs streamlining. Client access screen needs overhaul.
Hi David, Thanks so much for your great review. It's wonderful to hear that you've had such a positive experience using WebAR Debt Collection Software and it is meeting all the needs of Titan Revenue Solutions. We look forward to bringing you more great features and updates in the future. Best wishes, Tim
Nicola H.
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There are many pro's about the WebAR software experiences, but my favorite are the user friendly options that are provided. It's easy to navigate thru the menu options which allows me to run reports and provide detailed information to my staff which ultimately makes us more efficient. My overall impression has been remarkable, the software has provided our company with tools that we cannot seem to do with out. I continue to be impressed with all the upgrades they have made because I know that their number one priority are there clients.
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Ashley E.
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We have been using WebAR for almost 3 years now and have had only a handful of down times. The team is very quick to help with any issues and give a time frame to complete any requests. The system is very customizable and with most options we are able to make changes on our own. The payment system and reporting is very detailed and it is quick and easy to walk through setting up any reports we need. WebAR is very efficient for our team and has helped us keep our labor cost down while taking on new clients every month.
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Teresa M.
Financial Services,
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I've found 3rd party tools can be very limiting; however, I was immediately impressed with the flexibility of WebAR and the ease to customize. Also, the price was very reasonable for all the features and training included with the software.
flexibility, training, customizing, ease of use & price
missing some features since it was not designed for my market requiring development cost.
Kevin G.
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WebAR is intuitive, easy to understand, and thoroughly designed to allow 3rd-party agencies a better technology solution in collection software. In the past, dependability of aging software platforms or newer platforms written in archaic languages has been the reason that the largest agencies in our business have chosen to stay with them -- I think WebAR is the first real solution that could potentially change this continuing trend in the market.
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