ACE Features List

ACE

Web-based debt collections & AR recovery software

4.5/5 (131 reviews)

ACE Feature Summary

  • Account history
  • Accounts Receivable
  • Automated notices
  • Payment plan management
  • Custom collection lists
  • ACH payment processing
  • Client management
  • Check processing
  • Collections management
  • Invoice processing
  • Partial payments
  • Receipt management
  • Recurring billing
  • Client portal
  • Payment confirmation & deduction emails
  • ELS (electronic letter service)
  • Manual & automatic daily delta file creation
  • Customizable permissions
  • Real-time reporting
  • Job process automation
  • Account forwarding
  • Collector worklists
  • Data import/export
  • Real-time updates
  • Ad hoc reporting
  • Critical failure notifications

Finance & Accounting Feature Comparison

Most popular features of all Finance & Accounting apps

API (164 other apps)
Accounting Integration (103 other apps)
Accounting Management (99 other apps)
Activity Dashboard (108 other apps)
Auditing (80 other apps)
Automatic Notifications (100 other apps)
Automatic Reminders (76 other apps)
Billing & Invoicing (108 other apps)
Customizable Reporting (80 other apps)
Data Import/Export (86 other apps)
Electronic Payments (95 other apps)
Expense Tracking (105 other apps)
Invoice Management (152 other apps)
Invoice Processing (94 other apps)
Multi-Currency (91 other apps)
Real Time Data (88 other apps)
Receiving (86 other apps)
Recurring Billing (75 other apps)
Reporting & Statistics (98 other apps)
Third Party Integration (91 other apps)

Competitor Feature Comparison

ACE Feature Reviews

25 reviewers had the following to say about ACE's features:

John Brown

WebAR - Collection Software

2012-06-05

WebAR can definitely compete against some of the bigger systems on the market and they have several different packages depending on your size business. We looked at 20+ systems before picking WebAR. It was excellent for us because we started small and have since grown to a medium sized agency without the need for software / server changes etc to interrupt business. The automation has eliminated the need to hire extra resources and clients love the online access.

Pros

Cloud based hosted solution, secure, ease of use, client portal, online payments, automatic payment plan & posting, flexibility, HIPAA compliant, automated workflows, SQL reports, scoring capable (ie - able to hold 5 scoring values per account and calculate different scores after each no answer, hangups, etc), batch dialer disposition importing, integrated skip trace capabilities, integrated credit reporting capabilities, sftp file upload/download portal, user role based permissions, account forwarding/tracking, and flexible custom forms you can create at will to fulfill any special need that you have.

Cons

Not many and they are minor ... payment remittance invoices to the clients are a little confusing on reversals/NSF for gross remit clients, requires an outside accounting program (ie - Quickbooks) to track outstanding client AR, only a couple of ready-made canned reports are available but other reports can be made on SQL, paperless document management automation (ie - uploading paper backup to accounts, account entry, etc) could be improved and they are working on that, no legal tracking but you can create a form to include any field you want plus they are working to integrate the forms across different clients, technical service staff availability limited to mostly email and sometimes on phone but they are US based and available in tight spots for emergencies.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from InterProse


¿
John,

Thank you for the wonderful review of WebAR Enterprise Debt Collection Software. You are definitely a WebAR POWER user, you push us and WebAR to the limits and beyond. It is hard to put into words what you and your business mean to us. We find our self's often saying in our implementations meetings "What would John do? or How does John do that?" You have helped shape WebAR into the World Class Debt Collections platform it is today.

We thank you!

I hope we have addressed your cons, with the addition of Trust Accounting & enhanced Invoicing and Remittance. We have also added the ability to electronically deliver your clients documents and reports.

If you have any other concerns please reach out to support at any time.

~ The InterProse Team

Read more
Chris A

WebAR user review

2016-11-16

They continued to work closely with us through conversion/upload of prior data and all aspects of implementation.

Pros

User friendly and ease of Worklist and data movement

Cons

System Reports and dashboards need work.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

8/10

Recommendations to others considering ACE

Overall we are pleased with our choice.

Source: Capterra
Helpful?   Yes   No

Response from InterProse


Chris,

Thank you so much for your feedback. We value our customers feedback the most. We do have a basic set of canned reports. However we do have a robust suite of reporting tools. Like SQL report builder, WebAR Analytics, and recently enhanced our standard report builder. With thease tools the end user should be able to create any report they dream of. If the customer doesn't have time to build the reports them self's we do offer our services in creating any report you can imagine. The dashboards are a recent addition to WebAR. We are currently developing more dashboards including client dashboards. With the WebAR Analytics tool customers will be able to create there own dashboards in the future.

If you have any current reporting needs please feel free to reach out to support and we will be able to help you.

Thank you,
Tim Monahan
Director Software Support

Read more
Tyson Schaefer

Great product, Great Service

2012-06-05

Service is top notch and the techs are knowledgeable of the industry so they understand what you need and they get it done right the first time. Highly recommend this company

Pros

The ability to customize the flow of accounts myself and not having to pay to have custom programming has allowed me to make changes to how I work accounts without having to pay outstanding bills to get it done Clients love the fact that they can add accounts themselves and they don't even realize they are saving my agency money.

Cons

The only bad thing, which really isn't a bad thing is I have to set time aside to actually contact my client to build the personal relationship, because they really never have a reason to call...

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from InterProse


¿Tyson,
Thank you for the Great review of WebAR Debt Collection Software. We have been doing business with you for many years. You were customer #2 on WebAR Collections, you and many others have been key in WebAR maturing over the years. We really do appreciate you and your business. We look forward to many more years to come.

Thank you!

~ The InterProse Team

Read more
Lisa Coleman

Great record keeping tool

2015-04-09

I number crunch every day and reconciling multiple accounts in various systems can be cumbersome.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
EVIE COWAN

SIMPLE USE

2016-11-16

A WONDERFUL SOFTWARE TO USE, MADE EASY AND WORKS WELL WITH OUR BUSINESS MODEL.

Pros

MAKES FINDING ACCOUNTS EASY AND LOVE HOW REPORTS CAN EASILY BE OBTAINED.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
David Mecham

Reliable, functional, easy to get up and running,

2012-06-12

Secure, stable, feature rich collection software with excellent support and reasonable pricing.

Pros

Excellent payment integration.

Cons

Main collection screen needs streamlining. Client access screen needs overhaul.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No

Response from InterProse


Hi David, Thanks so much for your great review. It's wonderful to hear that you've had such a positive experience using WebAR Debt Collection Software and it is meeting all the needs of Titan Revenue Solutions. We look forward to bringing you more great features and updates in the future. Best wishes, Tim

Read more
Adrienne Mann

real time status

2015-04-13

I really like that you can see debtors accounts in real time after they have made a payment and you can see the correct balance right away

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Robert Frank

Fully featured, easy to use and customize

2015-04-15

Client access tools and dashboard performance reporting is a top selling point for our business.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Ashley Eichelberger

Our experience with the WebAR team and the software has been phenomenal!

2015-04-01

The system is very customizable and with most options we are able to make changes on our own.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Shirley Ramirez

Office Manager

2015-03-23

our client find it easy to use and realy like the reports and the easy of adding accounts. I find the customer service area Frustrating alway endup in a voice mail

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Judy Nelson

User Friendly

2015-03-24

WebAr is user friendly and customizable to meet each collectors needs.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tyson Schaefer

Finally a virtual agent that works

2015-03-21

Debtors login late at night and the payment is applied to the account that day.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
David Mecham

The complete package

2015-03-23

We are going into our 4th year with WebAR, which has proven to be a complete solution for our company. Payment processing, letters, credit reporting, and dialing are fully integrated, leaving us to focus on collections and sales.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Mark Mastenbrook

WebAR is the most robust & impressive collection system I have ever used.

2017-08-25

Pros

Furthermore, it's the finest system of any agency that I had to audit for the bank.

Cons

The only thing I can make a stretch in being a thing that I "like least" could be the set up time. But, if you're objective and are serious about getting the most out of the system - then this is not a factor for purchasing but a factor for planning and development.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from InterProse


Thank you, Mark! We are very proud of our software and thrilled that your trust in our product and team has been such a great experience for you!

Read more
Stephaine A

Excellent !!

2015-04-07

Makes processing payments quick and easy

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Joe Howell

Priceless

2015-04-08

With a few keystrokes and a click of a button, payment is secured and an account resolved.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Stephanie Graden

Once I got the hang of WebAR I thought it was an easy program too use.

2015-04-13

Bundling accounts is simple & fast.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Tanya G

Great office tool

2015-04-14

A great convenience for our patients in order to pay their bills. Easy to use and great customer service.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Kevin Gillespie

Excellent

2015-03-23

WebAR is intuitive, easy to understand, and thoroughly designed to allow 3rd-party agencies a better technology solution in collection software.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Steve Juve

Great System

2015-03-23

Easy Integration Expert Support Team Great Customer Service

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Carl Spring

Intuitive, Flexible, Efficient

2015-03-23

Their system is thoughtfully designed for the accounts receivable industry.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Teresa Mormann

Great value & flexibility

2016-11-23

I've found 3rd party tools can be very limiting; however, I was immediately impressed with the flexibility of WebAR and the ease to customize.

Pros

flexibility, training, customizing, ease of use & price

Cons

missing some features since it was not designed for my market requiring development cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Tom Gillespsie

The Virtual Agent and WebAR - a complete solution

2015-03-18

It allows us to collect 14% of out payments on the web and enable debtors to self-service their account.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Deja Chatman

Interprose is very efficent.

2015-04-01

The con's of interprose is that our account numbers don't always match what the insurance providers show.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Nick Speth

Fantastic Product for Debt Collections

2015-03-23

WebAR's structure and ability to specifically tailor how the accounts behave at any given time make it stand out for me.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more