Most popular features of all Finance & Accounting apps
25 reviewers had the following to say about ACE's features:
WebAR can definitely compete against some of the bigger systems on the market and they have several different packages depending on your size business. We looked at 20+ systems before picking WebAR. It was excellent for us because we started small and have since grown to a medium sized agency without the need for software / server changes etc to interrupt business. The automation has eliminated the need to hire extra resources and clients love the online access.
Pros
Cloud based hosted solution, secure, ease of use, client portal, online payments, automatic payment plan & posting, flexibility, HIPAA compliant, automated workflows, SQL reports, scoring capable (ie - able to hold 5 scoring values per account and calculate different scores after each no answer, hangups, etc), batch dialer disposition importing, integrated skip trace capabilities, integrated credit reporting capabilities, sftp file upload/download portal, user role based permissions, account forwarding/tracking, and flexible custom forms you can create at will to fulfill any special need that you have.
Cons
Not many and they are minor ... payment remittance invoices to the clients are a little confusing on reversals/NSF for gross remit clients, requires an outside accounting program (ie - Quickbooks) to track outstanding client AR, only a couple of ready-made canned reports are available but other reports can be made on SQL, paperless document management automation (ie - uploading paper backup to accounts, account entry, etc) could be improved and they are working on that, no legal tracking but you can create a form to include any field you want plus they are working to integrate the forms across different clients, technical service staff availability limited to mostly email and sometimes on phone but they are US based and available in tight spots for emergencies.
Rating breakdown
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John,
Thank you for the wonderful review of WebAR Enterprise Debt Collection Software. You are definitely a WebAR POWER user, you push us and WebAR to the limits and beyond. It is hard to put into words what you and your business mean to us. We find our self's often saying in our implementations meetings "What would John do? or How does John do that?" You have helped shape WebAR into the World Class Debt Collections platform it is today.
We thank you!
I hope we have addressed your cons, with the addition of Trust Accounting & enhanced Invoicing and Remittance. We have also added the ability to electronically deliver your clients documents and reports.
If you have any other concerns please reach out to support at any time.
~ The InterProse Team
They continued to work closely with us through conversion/upload of prior data and all aspects of implementation.
Pros
User friendly and ease of Worklist and data movement
Cons
System Reports and dashboards need work.
Rating breakdown
Time used: 6-12 months
Frequency of use: Daily
Likelihood to recommend
Recommendations to others considering ACE
Overall we are pleased with our choice.
Chris,
Thank you so much for your feedback. We value our customers feedback the most. We do have a basic set of canned reports. However we do have a robust suite of reporting tools. Like SQL report builder, WebAR Analytics, and recently enhanced our standard report builder. With thease tools the end user should be able to create any report they dream of. If the customer doesn't have time to build the reports them self's we do offer our services in creating any report you can imagine. The dashboards are a recent addition to WebAR. We are currently developing more dashboards including client dashboards. With the WebAR Analytics tool customers will be able to create there own dashboards in the future.
If you have any current reporting needs please feel free to reach out to support and we will be able to help you.
Thank you,
Tim Monahan
Director Software Support
Service is top notch and the techs are knowledgeable of the industry so they understand what you need and they get it done right the first time. Highly recommend this company
Pros
The ability to customize the flow of accounts myself and not having to pay to have custom programming has allowed me to make changes to how I work accounts without having to pay outstanding bills to get it done Clients love the fact that they can add accounts themselves and they don't even realize they are saving my agency money.
Cons
The only bad thing, which really isn't a bad thing is I have to set time aside to actually contact my client to build the personal relationship, because they really never have a reason to call...
Rating breakdown
¿Tyson,
Thank you for the Great review of WebAR Debt Collection Software. We have been doing business with you for many years. You were customer #2 on WebAR Collections, you and many others have been key in WebAR maturing over the years. We really do appreciate you and your business. We look forward to many more years to come.
Thank you!
~ The InterProse Team
A WONDERFUL SOFTWARE TO USE, MADE EASY AND WORKS WELL WITH OUR BUSINESS MODEL.
Secure, stable, feature rich collection software with excellent support and reasonable pricing.
Pros
Excellent payment integration.
Cons
Main collection screen needs streamlining. Client access screen needs overhaul.
Rating breakdown
Hi David, Thanks so much for your great review. It's wonderful to hear that you've had such a positive experience using WebAR Debt Collection Software and it is meeting all the needs of Titan Revenue Solutions. We look forward to bringing you more great features and updates in the future. Best wishes, Tim
I really like that you can see debtors accounts in real time after they have made a payment and you can see the correct balance right away
our client find it easy to use and realy like the reports and the easy of adding accounts. I find the customer service area Frustrating alway endup in a voice mail
The system is very customizable and with most options we are able to make changes on our own.
We are going into our 4th year with WebAR, which has proven to be a complete solution for our company. Payment processing, letters, credit reporting, and dialing are fully integrated, leaving us to focus on collections and sales.
Pros
Furthermore, it's the finest system of any agency that I had to audit for the bank.
Cons
The only thing I can make a stretch in being a thing that I "like least" could be the set up time. But, if you're objective and are serious about getting the most out of the system - then this is not a factor for purchasing but a factor for planning and development.
Rating breakdown
Time used: 2+ years
Frequency of use: Daily
Likelihood to recommend
Thank you, Mark! We are very proud of our software and thrilled that your trust in our product and team has been such a great experience for you!
WebAR is intuitive, easy to understand, and thoroughly designed to allow 3rd-party agencies a better technology solution in collection software.
I've found 3rd party tools can be very limiting; however, I was immediately impressed with the flexibility of WebAR and the ease to customize.
It allows us to collect 14% of out payments on the web and enable debtors to self-service their account.
WebAR's structure and ability to specifically tailor how the accounts behave at any given time make it stand out for me.
