ACE Pricing Plan & Cost Guide

ACE

Web-based debt collections & AR recovery software

4.51/5 (139 reviews)

ACE Pricing

Starting from: $975.00/month

Pricing model: Subscription

ACE does not require user licenses. Users are added/removed by admin.
Monthly rate includes real-time data backups, document storage and backups, customer support, monthly platform updates/upgrades, third-party audit certifications (SOC, PCI, PENTEST), AWS infrastructure and associated inherited data security, and more than we can list in this little box.

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ACE Pricing Reviews

Pros
  • Friendly from day one and always available. Great software which does everything you need and more at a great price.Paul R.Read the full review
  • Furthermore, it's the finest system of any agency that I had to audit for the bank. The automation capacity is amazing.Mark M.Read the full review
  • Reliable product, great selling point with prospects, keeps current clients happy and makes them self sufficient. Would recommend to others in the business.Melissa L.Read the full review
Cons
  • I have made some foolish mistakes and they do not judge. The support is always trying to improve so that they can get to all companies with problems.Sandy M.Read the full review
  • Finally a product that is straight forward and user friendly. No hassle, no down time, no worries.William M.Read the full review
  • He never makes me feel like an idiot when I make a mistake.TERRY S.Read the full review
90%
recommended this to a friend or a colleague

12 reviewers had the following to say about ACE's pricing:

Teresa Mormann

Great value & flexibility

Reviewed 2016-11-23
Review Source: Capterra

I've found 3rd party tools can be very limiting; however, I was immediately impressed with the flexibility of WebAR and the ease to customize. Also, the price was very reasonable for all the features and training included with the software.

Pros
flexibility, training, customizing, ease of use & price

Cons
missing some features since it was not designed for my market requiring development cost.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Jason Rutkauskas

Great Product Poor Execution

Used daily for 1-2 years
Reviewed 2016-11-16
Review Source: Capterra

I have been running WebAr SB for over a year, this has been a great step up from what we had before. there customer Support is a bit lacking, seem to take several hours to get anyone to respond than takes several time to explain the issue. They seem like a great company just very overwhelmed. Also there is no extra help, if you have a questions you still have to go through the same support channel.

Pros
Cheap, Mostly Reliable, some cool features that saves time.

Cons
Make sure you have all your questions answered before you finish with training. Customer support very slow. No user manual, no outside explanation for anything..when an updates come out no fallow up on features.

Response from InterProse


Jason,

Thank you for taking the time to review our software and our support. We take our customer feedback seriously. I personally take it seriously. I have been working on utilizing new and more software to help my support department answer customer issues quicker and with more detailed information. We are in BETA right now with this enhanced support experience. We plan on going live with it on Jan. 1st 2017. I believe you will find our new and enhanced support very pleasing. It is not just one channel as you mentioned in your feedback but will incorporate many channels for our customers. Including online access to your tickets as well as potentially a knowledge base, Q&A, and a community for our customers to respond on ideas and issues. There are other things as well but we have not tested them yet. Which include Live online chat from the application. If you have further feedback or concerns please reach out to support.

Thanks Again,
Tim Monahan
Director of Software Support

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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David Mecham

Reliable, functional, easy to get up and running,

Reviewed 2012-06-12
Review Source: Capterra

Secure, stable, feature rich collection software with excellent support and reasonable pricing.

Pros
Excellent payment integration. Near zero down time. Responsive customer service. Open to client input.

Cons
Main collection screen needs streamlining. Client access screen needs overhaul.

Response from InterProse


Hi David, Thanks so much for your great review. It's wonderful to hear that you've had such a positive experience using WebAR Debt Collection Software and it is meeting all the needs of Titan Revenue Solutions. We look forward to bringing you more great features and updates in the future. Best wishes, Tim

Rating breakdown

Ease of use
Customer support

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Joe Papagno

Best Deal on the Market

Reviewed 2016-11-16
Review Source: Capterra

This is the best software available on the market, period. Add in the excellent price and it is a no-brainer!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Paul Rubinfeld

Great services at a great price

Reviewed 2015-03-24
Review Source: Capterra

Friendly from day one and always available. Great software which does everything you need and more at a great price. Highly recommend.

Rating breakdown

Ease of use
Customer support

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Tom Gilley

Great!

Reviewed 2015-04-08
Review Source: Capterra

Awesome, Great People. Affordable.

Rating breakdown

Ease of use
Customer support

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Rick Bonitzer

WebAR - Look no further

Reviewed 2015-03-19
Review Source: Capterra

I looked, reviewed, and analyzed all software solutions in the ARM industry. All of the "big guys", all of the "next gen" platforms, ALL OF THEM. I received demos and pricing proposals on most and even engaged industry consultants to help me decide. I ultimately chose WebAR and encourage you to give them a look. The off the shelf framework of the product is very straightforward and not "over engineered". The pricing is "ridiculously reasonable" considering the features included. My staff all love the product. The support is excellent and their developers are first rate. Conversions are hell, no question about it. I'm glad I don't have to go through it again but my conversion to WebAR was the easiest one I've experienced. Cheers!

Rating breakdown

Ease of use
Customer support

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Bonnie Allen

You'll need to wear sunglasses (the future's so bright)

Used daily for 6-12 months
Reviewed 2020-12-18
Review Source: Capterra

The dedication of the staff to making everything work properly is amazing. Each of the people we dealt with from implementation, training, testing, and live were completely invested in making this process successful for us. There were some bumps and bruises -as with any conversion - but we did not have a loss in revenue or productivity due to conversion.

Pros
The system architecture allows us to make decisions at the consumer level - not at the debt level. For medical debt with a crazy amount of bundles we need to use our internal database to reflect consumer behavior. ACE allows us to do that both with our system flow and with our adhoc reports.

Cons
The price of flexibility is complexity. We do not employ full-time computer people so we are slower to adopt the changes that we would like. The addition of a wider variety of plug-in interfaces is also great but taking us awhile to implement due to our small size.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Sandra Muller

The Great Interprose Team

Reviewed 2015-03-30
Review Source: Capterra

This is very user friendly software. Very affordable since it is cloud based no extra fees. The only con I have is that we did not use Interprose sooner. They are a very smart team as the software can be costumed to fit individual Company needs.

Rating breakdown

Ease of use
Customer support

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Chastine Stewart

Good Product

Reviewed 2015-03-18
Review Source: Capterra

As a small company, it was hard for us to find a software that was cost effective. WebAR has been a good investment for us. The collectors are easily trained and the software is vrey customizable.

Rating breakdown

Ease of use
Customer support

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John Brown

WebAR - Collection Software

Reviewed 2012-06-05
Review Source: Capterra

WebAR can definitely compete against some of the bigger systems on the market and they have several different packages depending on your size business. We looked at 20+ systems before picking WebAR. It was excellent for us because we started small and have since grown to a medium sized agency without the need for software / server changes etc to interrupt business. The automation has eliminated the need to hire extra resources and clients love the online access.

Pros
Most of all, our clients actually use it and love it and it cuts down on customer service (ie - if they want to report a pay direct, they just login and report it on the account instead of calling). Cloud based hosted solution, secure, ease of use, client portal, online payments, automatic payment plan & posting, flexibility, HIPAA compliant, automated workflows, SQL reports, scoring capable (ie - able to hold 5 scoring values per account and calculate different scores after each no answer, hangups, etc), batch dialer disposition importing, integrated skip trace capabilities, integrated credit reporting capabilities, sftp file upload/download portal, user role based permissions, account forwarding/tracking, and flexible custom forms you can create at will to fulfill any special need that you have.

Cons
Not many and they are minor ... payment remittance invoices to the clients are a little confusing on reversals/NSF for gross remit clients, requires an outside accounting program (ie - Quickbooks) to track outstanding client AR, only a couple of ready-made canned reports are available but other reports can be made on SQL, paperless document management automation (ie - uploading paper backup to accounts, account entry, etc) could be improved and they are working on that, no legal tracking but you can create a form to include any field you want plus they are working to integrate the forms across different clients, technical service staff availability limited to mostly email and sometimes on phone but they are US based and available in tight spots for emergencies. Again, none deal breakers and they are always improving ... with no upgrade fee!

Response from InterProse


¿
John,

Thank you for the wonderful review of WebAR Enterprise Debt Collection Software. You are definitely a WebAR POWER user, you push us and WebAR to the limits and beyond. It is hard to put into words what you and your business mean to us. We find our self's often saying in our implementations meetings "What would John do? or How does John do that?" You have helped shape WebAR into the World Class Debt Collections platform it is today.

We thank you!

I hope we have addressed your cons, with the addition of Trust Accounting & enhanced Invoicing and Remittance. We have also added the ability to electronically deliver your clients documents and reports.

If you have any other concerns please reach out to support at any time.

~ The InterProse Team

Rating breakdown

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Ashley Eichelberger

Our experience with the WebAR team and the software has been phenomenal!

Reviewed 2015-04-01
Review Source: Capterra

We have been using WebAR for almost 3 years now and have had only a handful of down times. The team is very quick to help with any issues and give a time frame to complete any requests. The system is very customizable and with most options we are able to make changes on our own. The payment system and reporting is very detailed and it is quick and easy to walk through setting up any reports we need. WebAR is very efficient for our team and has helped us keep our labor cost down while taking on new clients every month.

Rating breakdown

Ease of use
Customer support

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