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WHMCS vs HubSpot CRM Comparison
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Overview
WHMCS is a web hosting automation platform which can manage signups, provisioning, billing and support for web hosting service providers
Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
Starting from
18.95
Per month
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
Starting from
0
- Free trial available
- Credit cardless trial
- Free account
- Subscription based
User reviews
Pros
Amber L.
Jimmi N.
Dave W.
Pros
Cons
Nicholas B.
Cons
Ryan C.
Key features
- Total features18
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Billing & Invoicing
- Billing Portal
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Campaign Management
- Cataloging/Categorization
- Client Management
- Client Tracking
- Collaboration Tools
- Communication Management
- Contact Database
- Contact Management
- Contract/License Management
- Customer Database
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- FAQ
- For Financial Institutions
- For Mac Devices
- For Startups
- For iPad Devices
- Forecasting
- Interaction Tracking
- Internal Chat Integration
- Invoice Creation
- Invoice History
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Live Chat
- Marketing Automation
- Mobile Access
- Multi-Currency
- Online Invoicing
- Online Payments
- Opportunity Management
- Payment Processing
- Performance Metrics
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Progress Tracking
- Project Billing
- Project Management
- Prospecting Tools
- Quotes/Estimates
- Real Time Data
- Real Time Notifications
- Recurring/Subscription Billing
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Routing
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Scheduling
- Search/Filter
- Segmentation
- Self Service Portal
- Social Media Integration
- Source Tracking
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Assignments
- Template Management
- Territory Management
- Third Party Integrations
- Web Forms
- Workflow Management
- Total features94
- API
- Access Controls/Permissions
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Billing & Invoicing
- Billing Portal
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Campaign Management
- Cataloging/Categorization
- Client Management
- Client Tracking
- Collaboration Tools
- Communication Management
- Contact Database
- Contact Management
- Contract/License Management
- Customer Database
- Customer Segmentation
- Customer Service Analytics
- Customer Support
- Customer Surveys
- Customizable Branding
- Customizable Fields
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Email Marketing
- Email Response Control
- Email Templates
- Email Tracking
- FAQ
- For Financial Institutions
- For Mac Devices
- For Startups
- For iPad Devices
- Forecasting
- Interaction Tracking
- Internal Chat Integration
- Invoice Creation
- Invoice History
- Knowledge Management
- Landing Pages/Web Forms
- Lead Capture
- Lead Distribution
- Lead Generation
- Lead Management
- Lead Nurturing
- Lead Qualification
- Lead Segmentation
- Live Chat
- Marketing Automation
- Mobile Access
- Multi-Currency
- Online Invoicing
- Online Payments
- Opportunity Management
- Payment Processing
- Performance Metrics
- Pipeline Management
- Pipeline Reports
- Predictive Analytics
- Progress Tracking
- Project Billing
- Project Management
- Prospecting Tools
- Quotes/Estimates
- Real Time Data
- Real Time Notifications
- Recurring/Subscription Billing
- Referral Tracking
- Relationship Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Request Escalation
- Routing
- Sales Forecasting
- Sales Pipeline Management
- Sales Reports
- Scheduling
- Search/Filter
- Segmentation
- Self Service Portal
- Social Media Integration
- Source Tracking
- Task Management
- Task Progress Tracking
- Task Scheduling
- Team Assignments
- Template Management
- Territory Management
- Third Party Integrations
- Web Forms
- Workflow Management
Integrations
- Total integrations35
- Authorize.Net
- Dynamics 365
- Dynamics 365 Business Central
- FreshBooks
- HubSpot CRM
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online Advanced
- Quickbooks Online
- SAP Business One
- Sage Intacct
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
- Total integrations1375
- Authorize.Net
- Dynamics 365
- Dynamics 365 Business Central
- FreshBooks
- HubSpot CRM
- Microsoft Excel
- Microsoft Outlook
- NetSuite
- PayPal
- QuickBooks Online Advanced
- Quickbooks Online
- SAP Business One
- Sage Intacct
- Salesforce Sales Cloud
- Shopify
- Slack
- Stripe
- WooCommerce
- Xero
- Zapier
Alternatives
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User reviews that mention these apps
Michael K.
Information Technology and Services, 1-10 employees
Used daily for 2+ years
Review source
Share this review:
We use it for a CRM software with the focus being Client list, Billing, Support.
WHMCS provides all the basic functionality that a typical CRM software should. It works very well as a generalist software.
The software is a very generalist software, I would like to see it be a little more advanced. Each module is rather basic and it would be nice to see a little more detail and focus be put into them.
Hi Michael, I'm pleased to hear that WHMCS is meeting your hosting automation needs and general CRM functionality. In the past year we've begun introducing end-to-end automated services with closer integrations in the client and admin area via our MarketConnect feature. We will be expanding the services available through MarketConnect in 2018. Thanks for taking the time to leave your review!
Verified reviewer
Used daily for 2+ years
Review source
Share this review:
Back in 2014, as I was looking for a CRM platform that could handle hosting customers, WHMCS was the way to go. As my company grew, it was time to invest in add-ons, like integrating Zendesk, Freshdesk and Google Suite reseller portal with our system. ModulesGarden provided us the necessary functionality, but as their policy changed to SaaS, our annual costs raised by over 600%. Without doubt, WHMCS is a great platform. But without the necessary functionality, larger companies will have to invest.
Price, design and functionality. The admin panel looks outdated, their price policy has changed and the functionality needs improvement. I definitely recommend WHMCS to other my colleagues, but it's not perfect.
Hi there, I'm pleased to hear that WHMCS has been providing your business automation needs for several years; we pride ourselves on our longevity. Our platform is designed with some specific industries in mind and we have a number of developer resources available which allow it to be extended to meet individual needs. The policies and pricing of external vendors and developers is outside our control. Thanks for taking the time to leave your review!
Martin E.
Computer Software, self-employed
Used daily for 2+ years
Review source
Share this review:
WHMCS
Together with WHM, WHMCS provides a total hosting and billing automated solution
WHMCS (along with WHM) completely automates the ordering, account setup and hosting services of several of my clients, leaving them free to respond to support requests and develop new products. The overall cost of ownership has been low, and the features it provides have paid for themselves several times over.
WHMCS is very full featured and reliable system, offering just about all the tools you need to provide hosting services to customers. It can work in tandem with a server running WHM to automate the entire processs, allowing you to focus on developing new products and services. There are a multitude of third-party modules available, offering just about any features you may require (such as CRM capabilities, or specific payment gateways). WHMCS is reliable, and my clients make use of it every day for taking orders, managing products, and responding to support tickets.
The update process can be cumbersome, particularity if you have customized the product in any way, however the support for WHMCS is very good, and usually problems are easy to deal with. I do always try to update our of usual business hours, just in case.
Hi Martin, Thanks for taking the time to write this review. I'm pleased to hear we've been reliably providing all the tools needed for your operations for several years!
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