Worldpay Pricing, Features, Reviews & Alternatives

Pros
Ease of use and up to date information both payments and statements easy to read.

Cons
Not matching up with bank statement, so it takes a while to reconcile

Rating breakdown

Likelihood to recommend: 8/10

Pros
The layout for Worldpay's IQ Portal is very user friendly. The 4-5 main dropdown options on the top left make navigating the portal very easy. I also find the resources that Worldpay posts on the homepage of the IQ Portal very helpful. You have 4-5 main navigation boxes on the top left, resources in the middle, and useful information/support information on the bottom - it's not cluttered at all, it just works.

Cons
I use the chat function often if I need help from Worldpay support, however sometimes the chat icon is red instead of green. i understand that that means chat support is unavailable, however oftentimes the icon is red during normal business hours. With this in mind, it might be nice to add some text as you hover over the red icon that gives a reason for chat support being unavailable in that moment. Additionally, I usually receive pretty good support, however there have been times when my support experience has been less than satisfactory. Sometimes the agent that I'm chatting with doesn't really know the answer. It can sometimes feel like I'm speaking with somebody who is as familiar with the portal as I am, when I'm actually looking for an expert to answer my questions confidently.

Rating breakdown

Likelihood to recommend: 5/10

Pros
Worldpay is an easy to use terminal credit card processor.

Cons
WorldPay does not contact merchants on chargebacks and offers little support on chargebacks that are pure fraud and customers looking to get something for nothing.

Rating breakdown

Likelihood to recommend: 5/10

Pros
World pay was easy to use with a high volume office. It made processing payments very easy. It took a few clicks to process a payment. The system has the ability to save information in a safe and compliant manner so that patients wouldn't have to continuously get out a credit card for us to run a payment.

Cons
The software did not integrate with Platinum, so you had to open it in a web browser to use it. Then you could process the payment. You did have to manually enter the payment into the EHR ledger after you took the payment.

Rating breakdown

Likelihood to recommend: 6/10

Pros
Worldpay is most helpful to collect info we need to balance our reports each day. It allows for daily reports that are super user friendly.

Cons
What we liked least about Worldpay is having to call to speak to someone. This can be very time consuming but necessary at times. Although whenever we have had to call the service has been helpful.

Rating breakdown

Likelihood to recommend: 6/10