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Xero vs MYOB Business Comparison

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Overview

Xero and MYOB Essentials are popular tools among users. Both products have a lot of overlap in terms of their capabilities, so it makes sense to compare the two. To help you make a decision, we compare the ratings of Xero and MYOB Essentials to help you make an informed decision on which product is more suited for your organization.

Category Leaders
Category Leaders
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

12

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

28

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

We’ve analyzed 1,890 reviews for Xero and 78 reviews for MYOB Essentials to uncover how users perceive these products on parameters such as ease of use, customer support, value for money, functionality, and ease of deployment. We also look at whether users said they were likely to recommend these tools.


Note: All ratings are given on a scale of 1-5. We’ve scaled them to 20-100 to make them more distinguishable. Reviews that had ratings in decimals were rounded off (thus, a 4.5 star rating became a 5).


Overall rating:
Overall rating is the most general rating where, after using and evaluating the product, users provide a final rating. Xero scores 86 in overall rating, while MYOB Essentials lags behind at 77.


Ease of use:
If a product isn’t simple to use, user adoption is generally low. The ease-of-use rating tells us exactly that—how easy do reviewers find the product to use? Xero scores 85 in ease of use, while MYOB Essentials lags significantly behind at 74.


Value for money:
Value for money is one of the most important factors that users consider when choosing a product. 41% of reviewers on GetApp said that value for money and pricing are the two reasons why they picked a certain product over its competitors. Xero scores 84 in value for money, while MYOB Essentials lags significantly behind at 67.


Features:
The features offered by a product—or a lack of features offered—is a huge factor in whether you’ll choose that product or go with a competitor. Xero scores 83 in functionality, while MYOB Essentials lags significantly behind at 71.


Customer support:
A software vendor’s quality of customer support could be the key to your success using the product. How quickly they respond to your questions, how they communicate new functionality, and the level of personalized service you receive are crucial aspects of your experience with the product. Xero scores 78 in customer support, while MYOB Essentials lags significantly behind at 66.


Likelihood to recommend:
If users love the product, they’re more likely to recommend it to their colleagues or friends. Our likelihood-to-recommend rating captures exactly that—how likely reviewers are to recommend each product. Xero scores 81 in likelihood to recommend, while MYOB Essentials lags significantly behind at 67.

4.3

2.2K

5

4

3

2

1

1.2K

604

192

58

76

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

3.8

101

5

4

3

2

1

37

32

16

4

12

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

Pros

I love the app and gives me accounting on the go. Helps me track invoices and profits with ease.
The ease of use and reputation are by far the greatest part of this product. In addition to this, the range of potential integrations is fantastic.
Really easy to submit expenses, categorise them and check the progress of you submitted expense - super easy to do all from the app.

Pros

There is a great chance that your accountant is familiar with this and will be able to make great recommendations.
We also love that MYOB caters for the very small business operators out there by have a very affordable and easy to use solution for them which is MYOB Essentials.
Valiant went through a 3rd party Kilimanjaro Consulting Pty Ltd for our set up and integration. They were excellent and their customer service is great.

Cons

There are no delivery notes/packing slips. They tout a "workaround" but be warned, it's exactly 10 extra clicks so it's really not an option if you need this feature.
Our main complaint is that Xero stopped doing payroll in 2018, so now you have to pay an additional fee to a payroll processor such as Gusto.
Changing accounting software from Xero is a horrible experience. They make it very difficult to pivot to other software.

Cons

Cancelling you account is very difficult and they will try and screw you out of every last cent. I will never ever use this company or software again. SO ANGRY at the account closing process.
They might have stolen but it has cost them a customer and I will tell everybody I meet to avoid that software and company like the plague.
All that needed to be done is have the option of reports it had be converted to excel rather than PDF. The decision to go to accountright will be fatal.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review23 days ago

Key features

  • Total features173
  • "What If" Scenarios
  • 401(k) Tracking
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Accrual Accounting
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Asset Accounting
  • Asset Tracking
  • Audit Trail
  • Automated Quoting
  • Automatic Backup
  • Automatic Billing
  • Bank Reconciliation
  • Benefits Management
  • Billing & Invoicing
  • Billing Portal
  • Budgeting/Forecasting
  • CPA Firms
  • Calendar Management
  • Case Management
  • Cash Flow Management
  • Cash Management
  • Cataloging/Categorization
  • Chart of accounts
  • Check Printing
  • Check Processing
  • Check Writing
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commission Management
  • Compliance Management
  • Consolidation/Roll-Up
  • Construction Breakdowns
  • Contact Database
  • Contact Management
  • Contingency Billing
  • Contract/License Management
  • Core Accounting
  • Cost Tracking
  • Credit Card Processing
  • Cross Ledger Posting
  • Currency Conversion
  • Customer Database
  • Customer History
  • Customer Statements
  • Customizable Branding
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Direct Deposit
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Due Date Tracking
  • Dunning Management
  • Duplicate Payment Alert
  • Electronic Payments
  • Email Management
  • Email Templates
  • Employee Management
  • Expense Claims
  • Expense Management
  • Expense Tracking
  • Fee Calculation & Posting
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • For AEC Industry
  • For Accountants
  • For CPA Firms
  • For Government
  • For Real Estate
  • For Religious Organizations
  • For Restaurants
  • For Schools
  • For Small Businesses
  • Forecasting
  • Fraud Detection
  • Fund Accounting
  • General Ledger
  • Goal Setting / Tracking
  • Hourly Billing
  • Income & Balance Sheet
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Tracking
  • Kitting
  • Leave Tracking
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Monitoring
  • Multi-Channel Management
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-State
  • Nonprofits
  • Offline Access
  • Online Invoicing
  • Online Payments
  • Order Management
  • Order Processing
  • Order Tracking
  • Overpayment Processing
  • Overrun Reporting
  • Partial Payments
  • Payment Collection
  • Payment Processing
  • Payroll Management
  • Payroll Reporting
  • Performance Metrics
  • Price / Margin Management
  • Pricing Management
  • Pricing and Cost Calculations
  • Product Identification
  • Profit/Loss Statement
  • Progress Tracking
  • Project Accounting
  • Project Billing
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Receivables Ledger
  • Recurring Invoicing
  • Recurring Payments
  • Recurring/Subscription Billing
  • Reimbursement Management
  • Remote Access/Control
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Retail Inventory Management
  • Revenue Recognition
  • Sales Management
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Self Service Portal
  • Shipping Management
  • Sick Leave Tracking
  • Sourcing Management
  • Spend Management
  • Staff Management
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Task Management
  • Tax Calculation
  • Tax Compliance
  • Tax Filing
  • Tax Management
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Transaction History
  • Trust Accounting
  • Vacation/Leave Tracking
  • Vendor Management
  • W-2 Preparation
  • Wage Garnishment
  • Warehouse Management
  • Workflow Management
  • Total features116
  • "What If" Scenarios
  • 401(k) Tracking
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Accounts Payable
  • Accounts Receivable
  • Accrual Accounting
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Asset Accounting
  • Asset Tracking
  • Audit Trail
  • Automated Quoting
  • Automatic Backup
  • Automatic Billing
  • Bank Reconciliation
  • Benefits Management
  • Billing & Invoicing
  • Billing Portal
  • Budgeting/Forecasting
  • CPA Firms
  • Calendar Management
  • Case Management
  • Cash Flow Management
  • Cash Management
  • Cataloging/Categorization
  • Chart of accounts
  • Check Printing
  • Check Processing
  • Check Writing
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Commission Management
  • Compliance Management
  • Consolidation/Roll-Up
  • Construction Breakdowns
  • Contact Database
  • Contact Management
  • Contingency Billing
  • Contract/License Management
  • Core Accounting
  • Cost Tracking
  • Credit Card Processing
  • Cross Ledger Posting
  • Currency Conversion
  • Customer Database
  • Customer History
  • Customer Statements
  • Customizable Branding
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Direct Deposit
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • Due Date Tracking
  • Dunning Management
  • Duplicate Payment Alert
  • Electronic Payments
  • Email Management
  • Email Templates
  • Employee Management
  • Expense Claims
  • Expense Management
  • Expense Tracking
  • Fee Calculation & Posting
  • Financial Analysis
  • Financial Management
  • Financial Reporting
  • Fixed Asset Management
  • For AEC Industry
  • For Accountants
  • For CPA Firms
  • For Government
  • For Real Estate
  • For Religious Organizations
  • For Restaurants
  • For Schools
  • For Small Businesses
  • Forecasting
  • Fraud Detection
  • Fund Accounting
  • General Ledger
  • Goal Setting / Tracking
  • Hourly Billing
  • Income & Balance Sheet
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Tracking
  • Kitting
  • Leave Tracking
  • Mobile Access
  • Mobile App
  • Mobile Payments
  • Monitoring
  • Multi-Channel Management
  • Multi-Company
  • Multi-Country
  • Multi-Currency
  • Multi-State
  • Nonprofits
  • Offline Access
  • Online Invoicing
  • Online Payments
  • Order Management
  • Order Processing
  • Order Tracking
  • Overpayment Processing
  • Overrun Reporting
  • Partial Payments
  • Payment Collection
  • Payment Processing
  • Payroll Management
  • Payroll Reporting
  • Performance Metrics
  • Price / Margin Management
  • Pricing Management
  • Pricing and Cost Calculations
  • Product Identification
  • Profit/Loss Statement
  • Progress Tracking
  • Project Accounting
  • Project Billing
  • Project Management
  • Project Time Tracking
  • Project Tracking
  • Purchase Order Management
  • Purchasing & Receiving
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Receipt Management
  • Receivables Ledger
  • Recurring Invoicing
  • Recurring Payments
  • Recurring/Subscription Billing
  • Reimbursement Management
  • Remote Access/Control
  • Reorder Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Requisition Management
  • Retail Inventory Management
  • Revenue Recognition
  • Sales Management
  • Sales Reports
  • Sales Tax Management
  • Search/Filter
  • Self Service Portal
  • Shipping Management
  • Sick Leave Tracking
  • Sourcing Management
  • Spend Management
  • Staff Management
  • Status Tracking
  • Stock Management
  • Supplier Management
  • Task Management
  • Tax Calculation
  • Tax Compliance
  • Tax Filing
  • Tax Management
  • Template Management
  • Third Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Transaction History
  • Trust Accounting
  • Vacation/Leave Tracking
  • Vendor Management
  • W-2 Preparation
  • Wage Garnishment
  • Warehouse Management
  • Workflow Management

Integrations

  • Total integrations1209
  • Adobe Commerce
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations197
  • Adobe Commerce
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Xero logo

Xero

Xero Issues ;)

Reviewed 3 years ago

Fantastic. I still remember attempting to learn MYOB 5-6 years ago and being absolutely stumped, Xero took something that used to be clunky and difficult and made it simple and accessible to business owners who don't have time to figure out complex software like MYOB. (PS. MYOB is probably much better now than it was back then but the point remains... Xero were the ones that led the way and made account/bookkeeping simple)

Pros

Everything. It's the simplest bookkeeping/accounting software I've ever used, has beautiful UI and once you get your head around how to best set it up with the help of a good bookkeeper it pretty much does most of the work of reconciling your accounts for you.

Cons

Honestly, I can't think of anything. I suppose it would be nice if there was a simple undo action button for when you accidentally reconcile something wrong. Kind of like the "undo" popup that appears on gmail when you send an email that you last second realize has a mistake in it. That would make it even better but it's pretty close to perfect already.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

Xero logo

Xero

Not User Friendly

Reviewed 6 months ago
Pros

the accountants and bookkeepers seem to like it. Integrates with other applications and file management softwares.

Cons

If you are not financially minded, it can get a bit frustrating navigating it. MYOB is a lot easier and user friendly but MYOB does not integrate with many other products

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend5/10

Share this review:

Xero logo

Xero

Customer service can be improved

Reviewed 4 years ago

Customer service should be improved and the connection is not stable as MYOB.

Pros

The platform looks good and easy to use.

Cons

Very difficult to see the GL accounts and a lot of hidden buttons.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Xero logo

Xero

Good riddance MYOB

Reviewed 5 years ago

Online accounting has been a game changer for my business. I shudder to think of the hours wasted previously with offline behemoth MYOB. It has saved me an insane amount of time!

Pros

It just works seamlessly

Cons

No cons were added to this review

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Xero logo

Xero

Xero is easy

Reviewed 23 days ago

This software is brilliant. It works well for us, is easy to log into and just overall the ease of use.

Pros

It's simple and user friendly. Easy to find what you want, at any given time. Online.

Cons

I don't like the reconcilation process, but I am working with it. I also don't like that it isn't as specific as MYOB. Would really like an app where receipts can be photographed and sent to Xero straight away just like MYOB Capture does.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Xero logo

Xero

Xero or MYOB?

Reviewed 4 years ago

Xero & MYOB. I love them both - for different reasons. If you're a MYOB lover, do not be afraid of the transition. Simply view Xero as different and you'll be fine. Don't expect to find things in the same dropdown tabs - as it's a different set-up. Once you're familiar, you'll love the ease of use. Very user friendly, not overcrowded on your pages with too much writing, easy to see information (card files for clients) all on one page - very easy to read and find the information you're after. Give Xero a try - I know you won't be disappointed.

Pros

Love the ease of access. We have a team based in Australia, India, & South America - so the online platform is brilliant. As a previous MYOB user (& lover of MYOB), I was surprised with the ease of transition from MYOB to Xero. I also really enjoy how easy it is to link client card files noting the company directors, primary contacts, banking details etc. Very easy to view all the information in one place! Love being able to send the BAS' from Xero as well with a click of the button, and being able to modify & tweak great templates is a MUST.

Cons

One thing that is very challenging, is if the Xero team are not getting back to you as promptly as you need, there is NO phone number to talk to someone. This (for the accounting industry) can be a big let down at times. Normally, the Customer Help is very prompt. Still trying to find an adequate solution so that if I upload a file in my XPM, the rest of my team can view these files. Despite trying and following Xero's suggestions, my team members are still not able to view the documents I've uploaded. We'll get there in the end I'm sure.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Xero logo

Xero

Excellent package but needs phone customer service

Reviewed 6 years ago

This is the best accounting package I've used. I have used it for 2 years after using myob for 18 years. I had a go at quick books. But Xero is just much easier to use than quick books or myob. And I spend a lot less time on book work. I was very indecisive to change. But it was definaoworth it.

Pros

Ease of use. And saves so much time. Excellent.

Cons

When I fisrt starting using it and didn't understand something, there is no where to ring and get someone to walk through issues. So really bad for support.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Xero logo

Xero

Flexible alternative to MYOB

Reviewed 9 years ago

Having been messed around for months by MYOB running a very slow system on an office computer, I was pointed towards Xero and trialled it on my Ipad. It is now fully installed on my office PC and my Ipad, I find it really easy to use, I can create and email invoices and statements while on the road, I would not return to MYOB after using Xero!

Pros

Ease of use, Flexibility, Price, Reliability, Support,

Cons

Have not found any yet!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Xero logo

Xero

On Trend Software

Reviewed 4 years ago
Pros

The ease of using the software and setting it up for different clients. So many options for different fields.

Cons

It's a very different way of bookkeeping from MYOB who has held the marketshare for so long. Once you are use to it though, it's fantastic.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Xero logo

Xero

So easy to use

Reviewed 6 years ago

I have recently moved from MYOB to Xero which works in conjuction with the CIN7 inventory system. The 2 systems together work so well and provides you with accurate reporting as well as it is so easy to use.

Pros

Easy to understand and use. If you make a mistake, it is not hard to fix.

Cons

No cons, it is absolultely fantastic

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Xero logo

Xero

This is a great bit of kit

Reviewed 5 years ago

I've used this for our company for 3 years now, having migrated from MYOB. It works. It's very easy to use and for non-financially-literate staff members to operate. We integrate it with two other SaaS apps: WorkEtc and Trade Gecko.

Pros

Xero works very well. It is easy to use. It integrates well with other SaaS apps.

Cons

It relies on a working Internet connection - it can't run if you are not connected.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Xero logo

Xero

Xero is very user friendly

Reviewed 6 years ago

I have used Xero for over 2 years now. It was easy enough to self teach from an MYOB background. Its simplistic interface means that you have more time to think about what you are doing as opposed to how to do it in your accounting software.

Pros

Easy to learn, easy to use.

Cons

Xero's development team seem reluctant to develop features that globally are being asked for.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Xero logo

Xero

Super Simple Accounting Software for Small to Medium Sized Businesses

Reviewed 3 years ago

As a small business our main priority is to keep our monthly book keeping tasks simple and quick. Since moving to Xero from MYOB we have found a significant reduction in our book keeping time input. We are NOT accountants or book keeping experts and Xero as an accounting system has definitely made this part of our business much more efficient. We are guided by our accountant as how best to use the software and have been able to develop a simple client - accountant relationship with Xero being the main conduit of information between us.

Pros

As a small business we found Xero to be a simple and very cost effective solution for all our accounting - book keeping needs. Xero is very easy to set up with your accountant and reduces the time you need to spend on book keeping tasks each month. With automatic bank feeds the time we need to reconcile our accounts each month is minimal. The audit trail features mean any issues that arise can be quickly found and fixed. Being able to notate any transactions enables our accountant to quickly respond to our queries. As a small business keeping our external accountant costs down is very important to us and by using Xero means the time our accountant has to actually spend on our accounts is less and therefore so are the invoices we receive from him!

Cons

Some of the automatic accounts Xero suggests you reconcile to are not correct so it is important to double check each transaction before reconciling. We had issues setting up some of the automatic bank feeds and still have one bank account that will not process the feeds so we need to enter those transactions manually. When uploading a file of transactions we also had some issues and found it quicker just to manually enter them into the software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Xero logo

Xero

Xero marketed hard to accountants & I was conned into changing - my accountant won the prize for the most clients converted!!!

Reviewed 5 years ago

I have found this to be a frustrating system, I am accustomed to MYOB support, when I need to learn something new, the email approach of responding in 24hours makes it really impossible to gain any relationship. When I complained, Xero response was "Sorry you want to leave us - heres how to change"!

Pros

Xero is from New Zealand & has expanded extremely well via a strong programme of marketing to accountants. As a SME not much to like!

Cons

Lack of customer support - Xero doesn't consider me a customer only my accountant. Ive paid in full, & my account was cancelled with no notice, my wages were late. All this because Xero shut me down on Friday night - the message read "Your account has been suspended - contact BDO"

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Xero logo

Xero

Simply brilliant

Reviewed 8 years ago

Have been using Xero for a year now, after switching from MYOB. So easy, I no longer need to outsource bookkeeping services - and I am emphatically not an accounting adept. Deceptively simple and intuitive, with excellent built-in support access. Live bank feeds = fast easy reconcilliations. Multiple options to monitor/manage invoices, stock control, cash flow, etc. Get it!

Pros

One-click slick interactive P&L, Balance Sheet and multiple other reports that used to take me days (and days and days) to produce. Ditto easy peasy Budget Manager system. Easy bank reconcilliations.

Cons

Payroll not yet as smooth as other functionalities - but getting there!

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Xero logo

Xero

A leading software in it's industry

Reviewed 2 years ago

A beautiful piece of software that turns a once tedious chore, into an easy and intuitive process. I always recommend my clients to use Xero (if they can afford to) as I believe it makes the workflow much smoother and simpler for everyone involved.

Pros

As an accountant and bookkeeping business owner I have been using accounting software for well over 10 years. I have to say when Xero entered the market I was definitely curious as to what it could bring to the market. I believe Xero have captured a very nice niche of the industry with it's very business orientated user interface and simplisitic feel. It makes accounting somewhat fun for the business...

Cons

I think the biggest con of the software is the price tag. Many of my clients have found this to be a stumbling block, saying that the monthly subscription fee is too high for their business. Other than the price, the only other con is the support is only via email (this is the last time I had an issue which was a few months ago). They do not have a support contact phone line (in Australia at least) - so response has to be via email (which may lead onto a call later if it cannot be resolved by email). Which takes longer to resolve the issues.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Xero

It took me a while, but I am a Xero convert!

Reviewed a year ago

When I first began using Xero, I had heard a lot about it and was skeptical. Surely, no software could be so "all that"! I was introduced to it by a colleague who has converted the whole of her mid-size accountancy practice to it, and literally within a day and a half (which did include watching some of the short but very clear tutorial videos) I was not only up and running, but felt confident using it, finding my way around it, locating and fixing errors etc. It's literally that simple and straightforward. It's also incredibly stable - I think in 3 years it's only been offline (to my knowledge) 3 times, each for a very short period. I've also not found ANY bugs so far - almost unheard of! - and the support is fantastic, even though it's online.

Pros

Provided it's set up properly, Xero is probably the most friendly accounting software - to non-accountants that is - of any I've ever come across. Back in the 90's, MYOB revolutionised accounting software for small business, but Xero takes it to a whole new level, by removing so much of the data entry work that takes time, leaves room for errors and is in general a pain, when you'd rather be - you know, running your business. With Xero, it's up to the individual operator how much they want to automate their accounting transactions; if you want to, you can use the really powerful, but still simple tools to do a lot of the legwork for you. If you prefer to do it more manually, that's OK too - it's still simple and very quick and easy to use.

Cons

Xero is constantly adding and refining its software. Inventory control is an area I'd like to see strengthened, but that's already way ahead of where it was a couple of years ago. Similarly processing payments in advance. But these are relatively small niggles which for the majority of small businesses don't present any issue.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Xero

This has made our life simpler and the accountant likes the outcome

Reviewed 5 years ago

I like the product and feel justified in recommending it

Pros

Ease of use along with multi platform support we use Mac iOS and Windows so it's important that we get the same feel across all . Xero has a very easy to use app but most of the time we use the browser version. Online invoicing while not an exclusive Xero feature is a real cost saver.

Cons

I had some experience with MYOB and Quick books and this was quite a leap as the feel and tech is quite different. The ability to connect o other products is not great if you go outside the already integrated packages (which we did) At the moment we still do not have an integration point between the LOB software and Xero and still have to double entry.

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  • Value for money
  • Ease of use
  • Features
  • Customer support

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Xero

Overall great, but one flaw to be vary of

Reviewed 7 years ago

I have been using Xero for a couple of years now and am very happy with it. I was with MYOB but had a bad experience when they upgraded their systems to include cloud computing. I have had a look at their new systems, and while they are much improved and worth exploring for someone starting from scratch, I will still stick with Xero.

Pros

My accountants use it extensively so it makes my work and their work integrate so easily which ultimately saves money. Reconciliation is a very labour intensive exercise and Xero cuts a huge amount of time out of this process. On its own it is quite cheap too. I have an expensive plugin (Tradegecko), but the functionality of that pays for itself. Xero creates the framework of my entire business system.

Cons

If you have a business where you have a large number of transactions coming in for the same value, e.g. if you have magazine subscriptions all for $5 a month each then Xero is not a good option, at all. I did have this problem and it was a total pain. I have corresponded extensively with Xero on this issue and they do not see it as a priority and have said directly that they have no intentions on making...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend2/10

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Xero

Fast but there's got to be better

Reviewed 3 years ago

It was a breath of fresh over what MYOB could offer. Xero is failing to rectify long standing issues and I feel that minimal input is being put forward to advance the tech. My guess is that it will remain to keep up with changing tax requirements but the platform will not grow and will be left behind. I'm not sticking around to find out.

Pros

Bank reconciliation with nightly bank feeds is a big plus.

Cons

Quoting does not have auto save. A basic function which has lost many hours of quoting due to the web page timing out or login screen popping up and wiping your hard work. There is a support page with miles of similar complaints. Recent 'upgrades' to the invoicing templates and dashboard has reduced functionality and has also been founds on the support complaints blogs. These are the reasons I am looking for something better, as it looks to me that the poor development and advancement will be the what loses Xero a lot of business. And no phone support?? What??

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Xero

Pricey but Probably Worth it

Reviewed 6 years ago

I recently started using Xero after years of being an "MYOB Person". I had to set up a new company and thought I'd give it a go. The biggest issue was figuring out how Xero treated some things differently that I thought I knew how to deal with (in MYOB) - there was a bit of a learning curve there. However, once you know how the pieces fit together, Xero is a very user friendly product, with...

Pros

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Cons

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Overall Rating
  • Value for money
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Xero

Don't hesitate...

Reviewed 9 years ago

We used MYoB for years but became progressively frustrated by its lack of investment and constant server issues. A cloud-based solution was needed. Our accountants referred us to Xero, which was also being used by a colleague of ours. We switched in 2012 and haven't looked back since. It's got a good balance of quick-overview info and depth when you need it. Very simple to operate and we're loving it.

Pros

Cloud-based. Great User Interface. Customisable reports. Quick to work with. Regular updates - it's software that clearly has investment behind it.

Cons

Not many, but our bank feed can be slow to come through (it can take a couple of days to show in Xero even though it's in our bank).

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Xero

Xero, the best Cloud accounting solution for SMEs

Reviewed 4 years ago
Pros

A breath of fresh air in Cloud accounting. Fully adapted to South African tax standards and very user friendly with a free month at the beginning on signing on.

Cons

You will find that as your business moves from medium sized to large business, it may not be too suitable for your tasks

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Xero

Nice for small businesses

Reviewed 3 years ago
Pros

This is a great simple tool for small business that aren't looking for too much

Cons

Scaling would be difficult if business grew

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Xero

Loving it

Reviewed 5 years ago
Pros

Before we moved onto Xero we were using MYOB - not their online product - and shifting to Xero has made bookeeping so much easier. We can reconcile our accounts daily, our accountant has access to it if we have any questions or problems and it's pretty intuitive to use. Invoicing is easy and it sends out reminders for unpaid invoices automatically. It took a little time to learn it and when we came across a difficulty a couple of times we did get good support from Xero to work it out.

Cons

Setting up wages was not easy especially if there aren't regular wages being paid each month and we had to get help from our accountant and Xero to negotiate this.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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MYOB Business

Upgrade of platform rubbish

Reviewed a year ago

Very frustrating, dissatisfaction and disappointment. Will be looking at Xero.

Pros

Nothing about the new upgraded platform, all information has to transferred over. Too many gimmicks of cartoon characters , boxes with useless information and graphs taking up half of the dashboard. Support of myob is very inexperienced and wasted 3 hrs on the phone to resolve payroll issues. Did not ask or want the upgrade now paying more for a useless product.

Cons

Navigation is too complex, nothing is clear and simple. Super is not calculated correctly, some of the information has not migrated over with the new platform had to re input details. A lot of wasted time.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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MYOB Business

Don't start your business accounting with a regrettable decision, look elsewhere!

Reviewed 2 years ago

Underwhelming to say the least. I was partially sold on the fact that they have a customer service number to assist if need be, don't be fooled by this either, the call centre workers are rather unfamiliar with the MYOB product (unless I was unfortunate enough to speak with their newest member each time) and all my queries had to be looked up each time and they read answers from a screen which I could find on-line myself , they weren't able to elaborate nor answer any further questions I had outside of what was written in front of them.

Pros

Reasonably easy to use but have found Xero to be much better in almost every way.

Cons

Limited features and limited expandability compared to Xero. No was to have a back up of accounting file on your computer. If or once you decide Essentials ins't for you, they do not offer a way to transfer to their own Account Rite product nor do they off to export data to Xero. They will give you 1 month access as a read only before all data is deleted off their server unless you pay $25 Per month for the remaining 5 years you're required to keep the data

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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MYOB Business

MYOB Business review

Reviewed a year ago
Pros

Bank feeds, scan bills, look up and search functions. Also the general ledger allows headings and subheadings (Xero does not)

Cons

Could connect to more third-party software.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend4/10

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MYOB Business

Probably OK If you Are a Trained Accountant or Bookkeeper

Reviewed 3 years ago

We wasted a lot of time and resources using this software for our small business accounting needs. Whilst it did the job in the end we believe there are simpler options such as XERO for us non- accountants.

Pros

As a small business owner not trained in the art of accounting there wasn't a lot we found easy about using MYOB Essentials. The reporting process at the end is probably our highlight.

Cons

We found MYOB Essentials cumbersome to set up and use. The support team was basically of little help. Sending files to our Accountant at the end of the tax year was a pain. MYOB Essentials is better suited to those with a deeper knowledge of accounting than what we have in our business. That is why we switched to XERO which we find much easier and more efficient to use.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support