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Xero vs ShopKeep Comparison

Overview

Xero is a cloud-based small business accounting software with tools for managing invoicing, bank reconciliation, inventory,...

With 20,000 customer locations, ShopKeep By Lightspeed provides point of sale hardware, cloud-based software and analytics...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$12.50/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$49/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,116

522

174

54

72

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

5

4

3

2

1

405

158

49

26

46

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

The ease of creating a quote, changing it to an invoice once the client has accepted it, is a great add on. The ability to add inventory items on the fly is very welcoming.
Finances are easier to keep up to date and more frequently, the software updates are seamless, the reports are great, the integrations are outstanding, and the service is super.
On the dashboard you can see clearly, outstanding invoices and overdue invoices. This is essential for our team to access these numbers quickly and clearly.

Pros

Really good- really easy to use and reports rock!!! The app is great and support is always awesome.
My overall experience with ShopKeep has been great, and they have amazing customer service.
The back office is super user friendly and I usually get customer service super fast if I need it. Which is super important if I have a customer waiting.

Cons

Remember clear that when there was some technical problem the take no accountability. First It made me angry but then everything arranged.
Constant problems with integrated software for synching with bank & transactions. EXTREMELY poor customer service and it's ALWAYS the other software regardless of the problem.
There is no simple customer sales reports available. Quite ridiculous for a financial platform.

Cons

We only every had a few problems and it was always connected to times when we also had problems connecting to the internet. You do need to have an internet connection to use the app.
One issue we've had is once a mistake has been made and the shift is closed, there is no way to "fix" the mistake (students will make these mistakes from time to time).
We suffered through our most busiest day in our business history and about ½ of all transactions failed. We had to resort to Square to take credit cards.
  • Vendor responds to reviews
  • Last review7 days ago
  • Vendor responds to reviews
  • Last review3 months ago

Key features

  • Total features78
  • ACH Payment Processing
  • API
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts / Escalation
  • Assignment Management
  • Attendance Tracking
  • Auto-Matching
  • Automated Scheduling
  • Automatic Backup
  • Balance Sheet
  • Bank Reconciliation
  • Barcode Scanning
  • Billing & Invoicing
  • Budgeting
  • Business Analysis
  • CRM Integration
  • Campaign Management
  • Cash Flow Management
  • Charting
  • Check Printing
  • Contact History
  • Contact Management
  • Cost Tracking
  • Credit Card Processing
  • Currency Conversion
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Depreciation Calculation
  • Depreciation Tracking
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop Interface
  • Electronic Payments
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Employee Management
  • Engagement Analytics
  • Expense Claims
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Fixed Asset Management
  • Forecasting
  • General Ledger
  • Gift Card System
  • Goal Setting / Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Mobile Integration
  • Monitoring
  • Multi-Currency
  • Offline Access
  • Order Confirmation
  • Order Management
  • Order Tracking
  • POS
  • Payroll Management
  • Performance Reports
  • Permission Management
  • Physical Asset Tracking
  • Price Management
  • Profit / Loss Statement
  • Progress Tracking
  • Promotions Management
  • Purchase Order Management
  • Quote Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Recurring Billing
  • Reimbursement Management
  • Retail Inventory Management
  • Sales Reporting
  • Sales Tax Management
  • Sales Tracking
  • Search Functionality
  • Status Tracking
  • Stock Management
  • Summary Reports
  • Template Management
  • Third Party Integration
  • Time Clock
  • Transaction History
  • Total features36
  • ACH Payment Processing
  • API
  • Access Control
  • Accounting Integration
  • Activity Dashboard
  • Ad hoc Reporting
  • Alerts / Escalation
  • Assignment Management
  • Attendance Tracking
  • Auto-Matching
  • Automated Scheduling
  • Automatic Backup
  • Balance Sheet
  • Bank Reconciliation
  • Barcode Scanning
  • Billing & Invoicing
  • Budgeting
  • Business Analysis
  • CRM Integration
  • Campaign Management
  • Cash Flow Management
  • Charting
  • Check Printing
  • Contact History
  • Contact Management
  • Cost Tracking
  • Credit Card Processing
  • Currency Conversion
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Data Synchronization
  • Depreciation Calculation
  • Depreciation Tracking
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop Interface
  • Electronic Payments
  • Email Integration
  • Email Marketing Management
  • Email Templates
  • Employee Management
  • Engagement Analytics
  • Expense Claims
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Fixed Asset Management
  • Forecasting
  • General Ledger
  • Gift Card System
  • Goal Setting / Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Mobile Integration
  • Monitoring
  • Multi-Currency
  • Offline Access
  • Order Confirmation
  • Order Management
  • Order Tracking
  • POS
  • Payroll Management
  • Performance Reports
  • Permission Management
  • Physical Asset Tracking
  • Price Management
  • Profit / Loss Statement
  • Progress Tracking
  • Promotions Management
  • Purchase Order Management
  • Quote Management
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real Time Updates
  • Receipt Management
  • Recurring Billing
  • Reimbursement Management
  • Retail Inventory Management
  • Sales Reporting
  • Sales Tax Management
  • Sales Tracking
  • Search Functionality
  • Status Tracking
  • Stock Management
  • Summary Reports
  • Template Management
  • Third Party Integration
  • Time Clock
  • Transaction History

Integrations

  • Total integrations886
  • Authorize.net
  • Dropbox Business
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier
  • Total integrations12
  • Authorize.net
  • Dropbox Business
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Xero vs. ShopKeep

See how Xero and ShopKeep stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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