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Xero vs Zuora Comparison

Overview

Xero is a cloud-based small business accounting software with tools for managing invoicing, bank reconciliation, inventory,...

Zuora is the global leader in Relationship Business Management solutions, helping companies in transition to the Subscription...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$12.50/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

5

4

3

2

1

1,120

523

174

54

72

  • Value for money
  • Ease of use
  • Features
  • Customer support
92%
would recommend this app

3.9

(43)

5

4

3

2

1

9

24

7

3

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

Pros

The ease of creating a quote, changing it to an invoice once the client has accepted it, is a great add on. The ability to add inventory items on the fly is very welcoming.
Finances are easier to keep up to date and more frequently, the software updates are seamless, the reports are great, the integrations are outstanding, and the service is super.
On the dashboard you can see clearly, outstanding invoices and overdue invoices. This is essential for our team to access these numbers quickly and clearly.

Pros

They provide outstanding technical and customer support and they will hold your hand until you're finally happy.
It functions best in a transnational environment but was improving for service oriented billing. It does a good job with making history and audit trails available.
Zuora's representatives are dedicated to helping my company customize the billing system and recommending best business practices.

Cons

Remember clear that when there was some technical problem the take no accountability. First It made me angry but then everything arranged.
Constant problems with integrated software for synching with bank & transactions. EXTREMELY poor customer service and it's ALWAYS the other software regardless of the problem.
There is no simple customer sales reports available. Quite ridiculous for a financial platform.

Cons

Sometimes can be confusing with how it sends to Z billing but for the most part I don't have much to complain about.
There are no SLA's in place for the support team to get back with you. There integration from Zuora to SF is awful and half of the time the data does not appear.
Building reporting can be a bit complex & it can be pretty slow to pull certain reports. Inability to link between multiple data sources in reporting which can be frustrating.
  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features78
  • ACH Payment Processing
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Approval Process Control
  • Assignment Management
  • Auditing
  • Auto-Matching
  • Automated Billing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Balance Sheet
  • Bank Reconciliation
  • Billing & Invoicing
  • Billing Rate Management
  • Budgeting
  • Business Analysis
  • CRM Integration
  • Cash Flow Management
  • Charting
  • Chat
  • Check Printing
  • Collections Management
  • Configurable Workflow
  • Contact History
  • Contact Management
  • Credit Card Processing
  • Currency Conversion
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Depreciation Calculation
  • Depreciation Tracking
  • Disaster Recovery
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop Interface
  • Electronic Payments
  • Email Integration
  • Email Notifications
  • Email Templates
  • Expense Claims
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Fixed Asset Management
  • Forecasting
  • General Ledger
  • Goal Setting / Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Milestone Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Channel Management
  • Multi-Currency
  • Online Catalog
  • Order Confirmation
  • Order Management
  • Order Tracking
  • Payroll Management
  • Performance Reports
  • Permission Management
  • Physical Asset Tracking
  • Price Management
  • Product Catalog
  • Profit / Loss Statement
  • Progress Tracking
  • Purchase Order Management
  • Quote Management
  • Real Time Data
  • Real Time Reporting
  • Receipt Management
  • Receiving
  • Recurring Billing
  • Recurring Tasks
  • Reimbursement Management
  • Reporting & Statistics
  • Retail Inventory Management
  • Revenue Management
  • Revenue Recognition
  • Rules-Based Workflow
  • Sales Tax Management
  • Sales Tracking
  • Scheduled Reporting
  • Search Functionality
  • Single Sign On
  • Status Tracking
  • Stock Management
  • Subscription Management
  • Template Management
  • Third Party Integration
  • Transaction History
  • Two-Factor Authentication
  • Usage Tracking
  • Total features44
  • ACH Payment Processing
  • API
  • Access Control
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Approval Process Control
  • Assignment Management
  • Auditing
  • Auto-Matching
  • Automated Billing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Notifications
  • Balance Sheet
  • Bank Reconciliation
  • Billing & Invoicing
  • Billing Rate Management
  • Budgeting
  • Business Analysis
  • CRM Integration
  • Cash Flow Management
  • Charting
  • Chat
  • Check Printing
  • Collections Management
  • Configurable Workflow
  • Contact History
  • Contact Management
  • Credit Card Processing
  • Currency Conversion
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Segmentation
  • Customizable Branding
  • Customizable Reporting
  • Customizable Templates
  • Data Import
  • Data Import/Export
  • Depreciation Calculation
  • Depreciation Tracking
  • Disaster Recovery
  • Discount Management
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop Interface
  • Electronic Payments
  • Email Integration
  • Email Notifications
  • Email Templates
  • Expense Claims
  • Expense Tracking
  • Financial Analysis
  • Financial Management
  • Fixed Asset Management
  • Forecasting
  • General Ledger
  • Goal Setting / Tracking
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Invoice Processing
  • Milestone Tracking
  • Mobile Integration
  • Monitoring
  • Multi-Channel Management
  • Multi-Currency
  • Online Catalog
  • Order Confirmation
  • Order Management
  • Order Tracking
  • Payroll Management
  • Performance Reports
  • Permission Management
  • Physical Asset Tracking
  • Price Management
  • Product Catalog
  • Profit / Loss Statement
  • Progress Tracking
  • Purchase Order Management
  • Quote Management
  • Real Time Data
  • Real Time Reporting
  • Receipt Management
  • Receiving
  • Recurring Billing
  • Recurring Tasks
  • Reimbursement Management
  • Reporting & Statistics
  • Retail Inventory Management
  • Revenue Management
  • Revenue Recognition
  • Rules-Based Workflow
  • Sales Tax Management
  • Sales Tracking
  • Scheduled Reporting
  • Search Functionality
  • Single Sign On
  • Status Tracking
  • Stock Management
  • Subscription Management
  • Template Management
  • Third Party Integration
  • Transaction History
  • Two-Factor Authentication
  • Usage Tracking

Integrations

  • Total integrations888
  • Authorize.net
  • Dropbox Business
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier
  • Total integrations47
  • Authorize.net
  • Dropbox Business
  • FreshBooks
  • Magento Commerce
  • Microsoft Dynamics GP
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Workato
  • Xero
  • Zapier

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

Xero vs. Zuora

See how Xero and Zuora stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.

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