Rydoo Reviews - Page 2

Our organization was looking to go paperless as much as possible. We were suffering from a lot of paperwork in this department while handling all business travel related documents/receipts. We had been researching many solutions that are available on the market but the most flexible one was Xpenditure. One of the best things was implementing this product. We had a great experience to work closely together with the Xpenditure team in order to align the product with our business needs. We were very impressed and highly appreciated that they always listen to what the needs are of the customer. If they can not come up with a solution immediately they will take the point with them and come back.

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As I mentioned in the review section, the customer support is phenomenal. In my trial period, I was treated like a customer that had already been with the company for a while. That's very attractive to potential customers. Also the ease of use, the mobile apps they have, so you can report your expenses on the go. If you need different types of expense reports, such as I do, they can accommodate that...

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At this point, I'm in my third month and I currently don't have any complaints. If I need any help, I contact customer support and they help me. No cons!

I tried to use Rydoo and its predecessor Xpenditure a long time for handling the company receipts. I never got it to work very well, and moved to another system. The cancellation procedure was awful, and I believe it tells a lot about Rydoo's company culture and practices.

What made the experience exceptionally bad, was that their cancellation procedure easily tricks you to to put the account into a "read-only" mode, instead of deleting it all together. Even though you get a confirmation on the screen, they don't send the confirmation by email, and will charge additional amount for the "read-only" mode. This charge is not described in a contract or terms and conditions. Their customer service or even the top management did not want to hear my complaints, and customer service rep was, in a word, impolite in their communications. Because of this, I was forced to dispute the charge with my credit card company, and I felt that I need to write this review to warn others who are considering their services.

The App is extremely easy to use. If you can use an App, you can easily migrate to using this software. The travel features are a great upgrade. Because the receipts are in the cloud, you can quickly run reports for tax/audit purposes providing ample evidence for auditors.

File maintenance is cumbersome for users with accounting and controller privileges. You can contact Support but you really should be able to do on your own.

This used to work great. It uploaded emails and camera shots without issue. Made doing a expense report a piece of cake. I had my entire sales team using it. It's been a steep downhill ride for the last six months. Our entire company is changing, most likely to Concur.

Will no longer upload emailed receipts. Camera uploads are slow and often are duplicated. The software has a tendency to take the amount before tip, which makes it worse than useful. You have to check every receipt to make sure it uploads correctly.

Rydoo's standout feature is its ability to intelligently automate expense processing through a user-friendly interface, dramatically reducing manual work and errors.

I'm very satisfied with this tool and have no complaints.

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Easy to scan receipt. Easy to use with user.

No way to update easily credit card statement. Every time we do that, i.e. once a month , two of our credit card statements do not update correctly. Which one, it's random. Now I will have to do that manually. Thanks Rydoo, you are good at promising.. but then, it's my problem. I have been having patience, but I think i will migrate for next year to something easier, or at least cheaper...

It is easy to deploy and set up with the help of the teamIt is cheap and affordable for startups

It is a more basic solution comparing with Concur so the integrations with the accounting tools are a bit more basic

Easy to use. Decent mobile app, better web front-end.

Initially, it took time to figure out where the categories / accounts were hiding. It would be nice to have a default currency setup. Sometimes, the application assumes I'm using a different currency, other than US dollar. Instead of asking me to verify something each time, it should just default to US dollar.

Thank you for your review Alex! It's possible to set your default currency in your personal settings.

There are several aspects I've come to enjoy about Xpenditure. Customer service is great, easy to understand, expense tracking and much more! Our sales people can upload receipts from anywhere they are located and they've finally become timely. The postage alone will pay for the software.

The only negative thing I can think of is that the software can run slow at times. Especially concerning the process of taking pics of receipts.

Easy to use Prompt Response from the staff and they are kind :) Nice UI Comes with an App that you can use to click pictures and upload Export to PDF and Excel sheet. The invoices are numbered and the pictures are attached in the PDF, this feature got me.

In the app you manually have to turn off Reimburse every time you click a picture. (I could be wrong) Cannot upload PDFs of the scanned bills from CAMSCANNER.

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A lot of functions included - good for a small business

At some parts a bit complicated

Su sencillez y la facilidad de subir gastos desde la aplicación del celular.Tiene múltiples monedas, lo que permite rendir gastos de cualquier empleado en cualquier país.El clasificador de gastos automático ahorra mucho tiempo.

No permite el pago de los gastos reembolsables por sí misma, para hacer estos pagos, debes enviar la data a otro sistema, como Quickbooks.No permite la exportación de información individualizada o de algo en específico.

- scanning service with great OCR - in belgium you can loose the original receipt (they keep it for 10 years) - swift interface - superfriendly support

- interface a bit slow sometimes (probably because of growth -- invest in servers :-) ) - can't ready directly from KBC (important bank in BE° - cannot integrate with yuki or exact offline (only the online version which is a non go for our account because its too slow) -- so more export/api option should be recomended

Very easy to manage expenses of the Team (6 members)

I only can approve expenses of the team on the website an App would be finde also to change the paramter to approver.

Rydoo is echt super! Een foto van je bonnetje en alles word automatisch ingevuld. Wat extra gegevens aanvullen en opsturen. Ik ben echt heel erg te spreken over Rydoo. Gemakkelijk in te vullen, overzichtelijke app waar je de status van je declaratie kan zien.

Eigenlijk erg weinig. Reiskosten invullen zou misschien nog wat makkelijker kunnen.

Ease of managing receipts

After updating my phone it seems a little slower to start up

Good user interface, that is abut it. I wish I could have more positive things to say but I don't.

extremely poor back office interface. Highly inefficient for companies with different entities (in different countries), different clients and different client projects. The Exact Online interface is without a doubt the worst developed interface that exists. The development team and QA department absolutely messed this up real good.

We would like to apologize for your negative experience with Xpenditure. I believe our customer success team already reached out to you to solve any issues you had. Hope this will give you a better experience with us and that we will help you save your company and team time.

It is user friendly and I like that you can customize just about anything. The reporting side has several options and is compatible with Quickbooks.

The mobile app has some gliches from time to time so we have to re download the app. I would like an easier way to attach multiple pages for a receipt.

Layout, instant customer support by chat, reporting format, reliable

Data is less editable then I would like to see, i.e. data should be able to be extracted as Excel file for instance.

ease of use from phone to photo receipts

Too many receipts bogs down the system. I photo-entered receipts yesterday from a week of travel and the app is still trying to upload them. I am worried that it won't work and I will have to do it all over again.