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Zuora vs Ordway Platform Comparison

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Overview

Zuora is the global leader in Relationship Business Management solutions, helping companies in transition to the Subscription...

Ordway is a billing and invoicing automation platform that helps small to midsize businesses collect payments, send invoices,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.9

46

5

4

3

2

1

9

26

8

3

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
86%
would recommend this app

4.8

11

5

4

3

2

1

10

0

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
91%
would recommend this app

Pros

On the other hand, the integration of the software with others in the market is very good, such is the case of our CRM that joins perfectly with Zuora.
AvatarImg

Alexandra E.

The ability to pull customer and data reports is really nice. It's great that you can use the tool with other softwares, as well.

MH

Megan H.

They provide outstanding technical and customer support and they will hold your hand until you're finally happy.

RB

Ruslan B.

Pros

We've had an excellent experience, from its implementation with a dedicated, focused and client-centric team, through to day-to-day use, simplification and automation of our processes.

OF

Omri F.

Great Billing/Revenue Software and Awesome Customer Service.

AR

Anonymous Reviewer

Their documentation and support are great, so anytime we update our provisioning code, it’s easy to maintain the connection.

AP

Aditya P.

Cons

There are no SLA's in place for the support team to get back with you. There integration from Zuora to SF is awful and half of the time the data does not appear.
AvatarImg

Brittany D.

Building reporting can be a bit complex & it can be pretty slow to pull certain reports. Inability to link between multiple data sources in reporting which can be frustrating.

AR

Anonymous Reviewer

Sometimes can be confusing with how it sends to Z billing but for the most part I don't have much to complain about.

AR

Anonymous Reviewer

Cons

Wasted a year trying to get it integrating with our accounting software. We found another solutions that we had up and running in 2 weeks and it was way less money.

db

diane b.

Prior to Ordway, my company was using multiple billing systems for different products. It was very difficult to get a consolidated view of our customer's billing information.

MS

Michael S.

As a result, we were able to recover lost revenue early on and basically realize immediate ROI.

SL

Simon L.

  • Vendor responds to reviews
  • Last review9 months ago
  • Vendor responds to reviews
  • Last review4 months ago

Key features

  • Total features54
  • ACH Payment Processing
  • API
  • Activity Tracking
  • Aging Tracking
  • Alerts/Notifications
  • Audit Management
  • Audit Trail
  • Billing & Invoicing
  • Billing Portal
  • Billing Rate Management
  • CRM
  • Cancellation Management
  • Check Processing
  • Collections Management
  • Contact Database
  • Contingency Billing
  • Credit Card Processing
  • Customer Accounts
  • Customer Statements
  • Customizable Fields
  • Customizable Invoices
  • Customizable Reports
  • Dashboard
  • Debit/Credit Card Processing
  • Deferred Billing
  • Discount Management
  • Drag & Drop
  • Dunning Management
  • Electronic Payments
  • Electronic Signature
  • Enrollments/Onboarding
  • Financial Management
  • General Ledger
  • Hourly Billing
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Mobile Payments
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Period Recurring Billing
  • Multiple Payment Options
  • Online Invoicing
  • Online Payments
  • Overpayment Processing
  • Partial Payments
  • Payment Processing
  • Payment Processing Services Integration
  • Product Catalog
  • Project Billing
  • Projections
  • Purchasing & Receiving
  • Real Time Data
  • Receivables Ledger
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Refund Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Revenue Recognition
  • Sales Tax Management
  • Self Service Portal
  • Status Tracking
  • Subscription Management
  • Subscription Plan Management
  • Tax Calculation
  • Tax Management
  • Third Party Integrations
  • Usage Tracking/Analytics
  • Workflow Management
  • Total features57
  • ACH Payment Processing
  • API
  • Activity Tracking
  • Aging Tracking
  • Alerts/Notifications
  • Audit Management
  • Audit Trail
  • Billing & Invoicing
  • Billing Portal
  • Billing Rate Management
  • CRM
  • Cancellation Management
  • Check Processing
  • Collections Management
  • Contact Database
  • Contingency Billing
  • Credit Card Processing
  • Customer Accounts
  • Customer Statements
  • Customizable Fields
  • Customizable Invoices
  • Customizable Reports
  • Dashboard
  • Debit/Credit Card Processing
  • Deferred Billing
  • Discount Management
  • Drag & Drop
  • Dunning Management
  • Electronic Payments
  • Electronic Signature
  • Enrollments/Onboarding
  • Financial Management
  • General Ledger
  • Hourly Billing
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Mobile Payments
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Period Recurring Billing
  • Multiple Payment Options
  • Online Invoicing
  • Online Payments
  • Overpayment Processing
  • Partial Payments
  • Payment Processing
  • Payment Processing Services Integration
  • Product Catalog
  • Project Billing
  • Projections
  • Purchasing & Receiving
  • Real Time Data
  • Receivables Ledger
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Refund Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Revenue Recognition
  • Sales Tax Management
  • Self Service Portal
  • Status Tracking
  • Subscription Management
  • Subscription Plan Management
  • Tax Calculation
  • Tax Management
  • Third Party Integrations
  • Usage Tracking/Analytics
  • Workflow Management

Integrations

  • Total integrations58
  • Adobe Commerce
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • Total integrations4
  • Adobe Commerce
  • Authorize.Net
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Microsoft 365
  • Microsoft Excel
  • NetSuite
  • PayPal
  • QuickBooks Online Advanced
  • Quickbooks Online
  • SAP Business One
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier

User reviews that mention these apps

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Zuora logo

Zuora

Edge-to-edge platform for subscription business

Reviewed 4 years ago
Pros

This platform has integrated billing engine, analytics & insight, marketing automation and pricing tool for SaaS business.

Cons

Free trial period is not enough to understand tools' features. Because it needs more time to integrate.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Zuora logo

Zuora

Very efficient, recurring billing and management software.

Reviewed 4 years ago

Organized and great looking. Once you find a groove in this software, it's pretty easy to use!

Pros

Great looking platform that manages all clients and deals well. Also has in-depth reporting to make sure everything is controlled.

Cons

Can be overwhelming. THere are lots of reports and features that can be hard to use and figure out. Alos the speed of the reporting is a little laggy due to the memory space available.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Zuora logo

Zuora

Excellent subscription-based billing platform

Reviewed 7 years ago
Pros

Zuora offers a robust and flexible platform, which can meet anyone's needs, from a small mom & pop shopping website to a big corporation, which is trading publicly. They provide outstanding technical and customer support and they will hold your hand until you're finally happy. And once everything is setup, you will not need to think about Zuora setup, it's just doing its work, collecting money, extending subscriptions, calculating MRR, dealing with taxes, sending you reports, etc.

Cons

Learning curve might look too steep, but it depends on your experience with subscription based services.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend6/10

Share this review:

Zuora logo

Zuora

I was a developer/maintainer/admin on this for a number of years at my last company

Reviewed 4 years ago
Pros

as long as you stay within what the product does out of the box it functions very well for a billing platform. It functions best in a transnational environment but was improving for service oriented billing. It does a good job with making history and audit trails available. Pushing usage data is surprising well handled as is issuing refunds and credits. They also take care of all credit card handling making it one less iso hurdle to clear for a company.

Cons

Customizing this is not an easy task, the API's and the object model behind the scense is not easy to deal with and still kinda buggy. Depending on your charge model, it may be a real pain to implement within the system, for example they allow for tiered pricing but flexibility for setting up plateaued prices and such requires a LOT of initial setup. Recognizing split revenue is also a hassle when...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

Ordway Platform logo

Ordway Platform

Solution to our billing woes

Reviewed 2 years ago
Pros

We have a usage-based billing structure which we really struggled with in Zuora due to how it was configured. Ordway were attentive to where we were struggling and proposed a setup that provides exactly what we need. Our invoice timing has dropped from the 3rd week of the month to the first already and we are still to integrate Salesforce and our usage data. The UI is intuitive and easy to learn.

Cons

Some of the reporting is still being built out, however, they have a flexible custom reporting module that provides much of what I need and they have added multiple reports we use to their near-term reporting roadmap.