Zuora vs Square Point of Sale Comparison

Zuora's notifications are undoubtedly one of the best qualities it has, since it allows us to send them via email to all customers who require it, before their renewal date. In addition to this, it has a very good customization capacity, an aspect that becomes crucial when redirecting the original software matrices according to the specific needs of our company. On the other hand, the integration of the software with others in the market is very good, such is the case of our CRM that joins perfectly with Zuora.

The learning curve within Zuora is very slow, due to the robustness of the software and the different characteristics and potentialities that it possesses, taking this into account, it is necessary to focus on training new users because this point tends to be a challenge. Another fundamental detail of Zuora is its low segmentation with respect to who the emails with the information regarding the billing notification are addressed to, so we can only select the country where they will be sent.

Z-billing offers a lot of ways to amend a customer's subscriptions based on their needs, such as turning off auto-renew, adding and removing products to the subscription, and change the price . Zuora also integrates with SalesForce so quotes can be made in SalesForce and will automatically create subscription within Zuora. They have an incredible interactive learning center that will show you step-by-step on how to create, amend, and cancel subscriptions.

Because of its robustness, it does take time to learn all the functionality of the software.

The Zuora billing system has grown on me. I attended Zuora's annual conference in 2019 (I highly recommend going) and learned a lot about existing and upcoming features. Zuora's representatives are dedicated to helping my company customize the billing system and recommending best business practices. Zuora is alway improving and adding functionality, so I do expect it to continue to get better and to meet more of my company's billing needs. They also offer "Zuora University" which is a series of online interactive videos that provide a lot of good information.

Zuora was not easy to use at first and the implementation process was rough. Zuora is not particularly intuitive so it took a lot of trial and error, reading through their help articles, and requesting help from their support team. You have to invest a LOT of time and resources to get the full benefits of the system. My company has also found that we have to purchase additional features in order to improve upon our experience.

I loved how almost everything I and my company wanted to monitor, such as the money we had coming in and the success of certain products within our catalog, were all possible through Zuora. I strongly believe that for businesses that are attempting to scale up or find a more efficient way of managing the money they have coming in, Zuora is the best tool for this.

I dislike the complexity of Zuora. Many of the features are designed for extremely large companies, so there is a huge learning curve with the software. In addition, it requires many clicks to finally complete an action that I would like, only because there are many layers of complexity.

Great looking platform that manages all clients and deals well. Also has in-depth reporting to make sure everything is controlled.

Can be overwhelming. THere are lots of reports and features that can be hard to use and figure out. Alos the speed of the reporting is a little laggy due to the memory space available.

It's a great tool for billing on a subscription service. Sometimes the system can be too complicated with the way it can be setup.

Reporting needs some work, especially out of the box it's not the easiest to run.

Good to use for subscription services. The software allows for some basic billing functions and AR reporting.

There is a lot of functionality that is left to be desired. Out of the box reporting and data manipulation is very rigid and makes it hard to run recurring reports. If you have the money you can buy more functions but a lot of it should be included if you ask me. Invoices are messy and are limited on what and how the information can be represented. Customer service tries to hard to close the ticket quickly instead of being more thorough. Although works decently, still needs more work.

We are a growing startup and work off of reoccurring monthly payments. It was clear that our previous provider would not be able to handle the amount and frequency of payments we had and we were referred to Zuora. The transition has been great. Not only can Zuora handle the amount of payments we are processing, but bring additional features and functionality that we had not even thought of. From my experience, Zuora = Salesforce of payment systems.

It is a bit complex. We needed to have someone become an admin for our Zuora account to make sure that it is integrated with our other systems. If it was a bit easier to set up/maintain, it would get a 5 star.

The software has a lot to like. The UI is quite robust (if a little hard to use at times). The rules are easy to follow, and it does it's core business well. We were able to integrate it, and we spend most of our days in this software from a customer team side, as it is our source of truth for billing and products.

The launch was rough. This was 4 years ago, but there was a hefty price tag for professional services, and there was a severe mismatch of alignment on what the software would do out of the box versus what we needed to program on our own side. It ended up being fine, but we spent a lot of dev resources to keep it functioning. That was certainly not ideal, but very likely it was due to us not asking...

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That it’s in English? Not many I can think of.

It’s so PAINFULLY slow. I can’t count the amount of times I was on the phone with the prospect trying to build them a quote and it would just stop working. It may be good for a 1-line item business with no price customization, but as soon as you enter more than 2-3 products and, God forbid, change the price or something, forget it. It’ll die on you. To generate a PDF takes 30minutes. Can you afford to keep the customer with a credit card on the phone for 30 minutes? Yeah, a lot of them might just say “call me back when it’s working” - and good luck chasing them.

Our company uses this software daily. We use it to submit invoices, to email out notifications, to set up accounts, etc.

The things I like least about this software is that it offers much more functions for our day to day process but it cost extra. Support is extremely hard to get in contact with, it would be really nice to have some sort of a chat option. Some of the settings are not accurate.

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Zuora is the first billing system that has actually got the job done for us. It fully encompasses our needs.

While Zuora does meet our needs, it comes at a steep price. Despite pricing, the benefits of having a reliable billing system are worth it.

Interface is straighforward, handles the majority of our use cases, reporting capabilities are pretty powerful

Building reporting can be a bit complex & it can be pretty slow to pull certain reports. Inability to link between multiple data sources in reporting which can be frustrating

It's easy to create reports. Data Source contains most of the objects to create complex reports. When a request is sent to the support team, it is responded in short time. There is plenty of information in the community website.

I have to create amendments as many as product I need to add or remove. I have to wait 1 min for a bill run to create an invoice. The UI could be more modern. The search engine needs improvement. It takes at least 2 minutes to find a paymet using the payment number.

Zuora is great for simple transactions and smaller teams that do not deal with complicated deals. It is also nice the integration with Salesforce.

The customization is so limited you needed additional support in order to make any sort of a change. The UI is a little outdated and not user friendly.

We moved from an archaic system to Zuora and it was amazing!!! Out of the box it handled so much of our data that was hidden behind a black box. Anyone could login and see where we were or run a report and get churn numbers or ARR, MRR, and other great reports. We got it connected quickly and it worked without too much hassle. It just works!

There are SO many features we didn't use. We didn't need them but I saw them in the tool and made the UI a little clunky to figure out where you needed to be in the tool.

Seamless integration with Salesforce, making it convenient to work out of a single application rather than multiple ones.

Sometimes can be confusing with how it sends to Z billing but for the most part I don't have much to complain about.

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The most customizable in the industry. Great integrations with salesforce.

Data nightmare. Nothing on the reports and data export side is documented. The company is of little help. The team provided by Zuora for the integration was very hard to work with.

- Amazing tool to automate invoice generation, billing management and tracking of invoice payment- Easy to integrate with CRM tools like Salesforce

- Sometimes it becomes buggy and throws intermittent errors when sending approved quotes from salesforce to zuora but overall great experience

a. Excellent and simple layout without any jazzy/ unnecessary application on the dashboard b. Well designed subcategories for billing, accounting payments which make the operation flow smooth c. Very secure and safe tool, offer single sign in option

1. Automation of the reports or dashboard is a big miss 2. No effective AI in inbuilt to reduce the manual work 3. Integration with other tools like payment gateway sometimes gets broken

Excellent for any subscription business. The subscription object model by Zuora is solid and you can slice and dice the subscription offerings to provide lots of options for your customers. Very easy to integrate to your other systems using their APIs. Salesforce Zuora connector is awesome. Very easy to set up credit card processing through on of the partners.

Reporting is moderate at best, it can be improved. I would not recommend zuora to customers who sell their products through a reseller.

Sold product. Covers a lot of use cases with some good custom-ability features. Definitely a big time saver when fully setup.

Analytics are lacking, with some questions on how accurate/recent the numbers are. People were nice but never really went above and beyond.

The #1 thing you want from a billing software is reliability - since you're dealing with customers money. Overall - Zuora is very reliable and had very few hiccups.

When starting out with Zuora, had a few learning curves to hurdle over (just like any new software/system). Making updates to subscriptions can be a bit cumbersome (depending on the size of the update).