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Zuora vs Recurly Comparison

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Overview

Zuora is the global leader in Relationship Business Management solutions, helping companies in transition to the Subscription...

Recurly’s all-in-one, integrated subscription management and billing platform removes the complexities of automating subscription...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

No videos yet

Pricing

Starting from

1

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

0

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

3.9

48

5

4

3

2

1

10

26

9

3

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
84%
would recommend this app

4.6

59

5

4

3

2

1

42

15

0

0

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

On the other hand, the integration of the software with others in the market is very good, such is the case of our CRM that joins perfectly with Zuora.
The ability to pull customer and data reports is really nice. It's great that you can use the tool with other softwares, as well.
They provide outstanding technical and customer support and they will hold your hand until you're finally happy.

Pros

The ease of use and the easy to navigate user interface of Recurly is really great as not all platforms offers this kind of experience nor accessibility.
While the features and ease of use are great, I'm most impressed with their customer service and ability to answer each question my team or I have quickly and thoroughly.
The software is good, the API and connetivity is good, the new catalog upgrade will be very helpful for us. And the support team is EXCELLENT.

Cons

I don't like the limited data verification in the software. For example, there is no email address validation in API when creating Contacts.
Sometimes can be confusing with how it sends to Z billing but for the most part I don't have much to complain about.
It’s so slow, it has delayed my sales process by A LOT.

Cons

Very frustrating as an admin to manage that somewhat confusing anomaly.
We have been a customer of theirs for over three years and its so disappointing to feel ripped off this way.
I understand the platform is just letting me know I can contact support for any issues and how but for experience users that know how to do this already, it can just be a little annoying.
  • Vendor responds to reviews
  • Last reviewa year ago
  • Vendor responds to reviews
  • Last review15 days ago

Key features

  • Total features53
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Audit Management
  • Bank Reconciliation
  • Billing & Invoicing
  • Billing Portal
  • Billing Rate Management
  • CRM
  • Cancellation Management
  • Cataloging/Categorization
  • Client Portal
  • Compliance Management
  • Contact Database
  • Contingency Billing
  • Contract/License Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Profiles
  • Customizable Branding
  • Customizable Fields
  • Customizable Invoices
  • Customizable Reports
  • Customizable Rules
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Debit/Credit Card Processing
  • Deferred Billing
  • Discount Management
  • Drag & Drop
  • Dunning Management
  • Electronic Payments
  • Electronic Signature
  • Email Reminders
  • Enrollments/Onboarding
  • Fraud Detection
  • General Ledger
  • Hourly Billing
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Mobile Access
  • Mobile Payments
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Language
  • Multi-Period Recurring Billing
  • Multiple Payment Options
  • Online Invoicing
  • Online Payments
  • Order Management
  • PCI Compliance
  • Partial Payments
  • Payment Processing
  • Payment Processing Services Integration
  • Product Catalog
  • Project Billing
  • Purchasing & Receiving
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Reporting
  • Receipt Management
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Refund Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Revenue Recognition
  • Sales Tax Management
  • Search/Filter
  • Self Service Portal
  • Subscription Management
  • Subscription Plan Management
  • Summary Reports
  • Tax Calculation
  • Tax Management
  • Template Management
  • Third-Party Integrations
  • Transaction History
  • Usage Tracking/Analytics
  • Workflow Management
  • Total features81
  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Audit Management
  • Bank Reconciliation
  • Billing & Invoicing
  • Billing Portal
  • Billing Rate Management
  • CRM
  • Cancellation Management
  • Cataloging/Categorization
  • Client Portal
  • Compliance Management
  • Contact Database
  • Contingency Billing
  • Contract/License Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer Profiles
  • Customizable Branding
  • Customizable Fields
  • Customizable Invoices
  • Customizable Reports
  • Customizable Rules
  • Customizable Templates
  • Data Import/Export
  • Data Security
  • Data Visualization
  • Debit/Credit Card Processing
  • Deferred Billing
  • Discount Management
  • Drag & Drop
  • Dunning Management
  • Electronic Payments
  • Electronic Signature
  • Email Reminders
  • Enrollments/Onboarding
  • Fraud Detection
  • General Ledger
  • Hourly Billing
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Mobile Access
  • Mobile Payments
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Language
  • Multi-Period Recurring Billing
  • Multiple Payment Options
  • Online Invoicing
  • Online Payments
  • Order Management
  • PCI Compliance
  • Partial Payments
  • Payment Processing
  • Payment Processing Services Integration
  • Product Catalog
  • Project Billing
  • Purchasing & Receiving
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Reporting
  • Receipt Management
  • Recurring Invoicing
  • Recurring/Subscription Billing
  • Refund Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Revenue Management
  • Revenue Recognition
  • Sales Tax Management
  • Search/Filter
  • Self Service Portal
  • Subscription Management
  • Subscription Plan Management
  • Summary Reports
  • Tax Calculation
  • Tax Management
  • Template Management
  • Third-Party Integrations
  • Transaction History
  • Usage Tracking/Analytics
  • Workflow Management

Integrations

  • Total integrations59
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Gmail
  • HubSpot CRM
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • authorize.net
  • Total integrations136
  • Dynamics 365
  • Dynamics 365 Business Central
  • FreshBooks
  • Gmail
  • HubSpot CRM
  • Microsoft Excel
  • Microsoft Outlook
  • NetSuite
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Sage Intacct
  • Salesforce Sales Cloud
  • Shopify
  • Slack
  • Stripe
  • WooCommerce
  • Xero
  • Zapier
  • authorize.net