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The technical support has been excellent, both from their quick responsiveness and their ability to solve any issues I may have.
Then why am I paying to use Cosmolex. Lastly, the customer service has been consistently terrible.
My overall experience with CosmoLex has been excellent. The initial onboarding process was very useful and the data migration from my previous accounting software program was quite seamless.
The only difficulty our firm has had has been in discerning how to remove or amend charges to clients once they have been billed and once payment has been received.
Cosmolex is by far the best Legal Management Software on the market. The accounting is superior and specific to the legal industry and the client management options are unmatched.
Second, when I chatted someone to find this "update" they could not find it or direct me to it. The lack of integrations (and the integrations they are getting) is really problematic.
After trying more than 5 of the other solutions, Cosmolex was the best cost effective solution, giving me a complete package of tools for all aspects of my firm.
I don't use a lot of them and it could make things confusing if i didn't already know what I'm doing.
It is really easy to get a live person, which is great. And I have been impressed with every single one of them.
What I like the most is that virtually everything is in one program and it is super easy to use. It was a smooth transition to migrate files and data over (CosmoLex took this over for me).
Billing with a timer, bulk billing (was added after I requested), super responsive customer support/chat, great reports, full back-end accounting.
Easy to use, good interface, web-based and does most accounting tasks quickly and simply. Software development team is very responsive to any concerns about the product.
The support features and articles are great. I've been able to solve most of my own issues without the need to submit a help ticket.
Easy to use and very user friendly. Support team is great and very helpful/quick to respond.
Customer service is also very good. I like that it integrates with several other applications, such as LawPay and Casemaker (although I no longer use Casemaker).
The versatility of being cloud based is very beneficial to me as I can log in from anywhere with an internet connection. Combined with the price it was the best choice for our law firm.
Cosmolex is very helpful for trust accounting.
Cloud-based, good interface. The program integrates with OneDrive and other vendors' products.
The technical support has been excellent, both from their quick responsiveness and their ability to solve any issues I may have.
Then why am I paying to use Cosmolex. Lastly, the customer service has been consistently terrible.
My overall experience with CosmoLex has been excellent. The initial onboarding process was very useful and the data migration from my previous accounting software program was quite seamless.
The only difficulty our firm has had has been in discerning how to remove or amend charges to clients once they have been billed and once payment has been received.
Cosmolex is by far the best Legal Management Software on the market. The accounting is superior and specific to the legal industry and the client management options are unmatched.
Second, when I chatted someone to find this "update" they could not find it or direct me to it. The lack of integrations (and the integrations they are getting) is really problematic.
After trying more than 5 of the other solutions, Cosmolex was the best cost effective solution, giving me a complete package of tools for all aspects of my firm.
I don't use a lot of them and it could make things confusing if i didn't already know what I'm doing.
It is really easy to get a live person, which is great. And I have been impressed with every single one of them.
What I like the most is that virtually everything is in one program and it is super easy to use. It was a smooth transition to migrate files and data over (CosmoLex took this over for me).
Billing with a timer, bulk billing (was added after I requested), super responsive customer support/chat, great reports, full back-end accounting.
Easy to use, good interface, web-based and does most accounting tasks quickly and simply. Software development team is very responsive to any concerns about the product.
The support features and articles are great. I've been able to solve most of my own issues without the need to submit a help ticket.
Easy to use and very user friendly. Support team is great and very helpful/quick to respond.
Customer service is also very good. I like that it integrates with several other applications, such as LawPay and Casemaker (although I no longer use Casemaker).
The versatility of being cloud based is very beneficial to me as I can log in from anywhere with an internet connection. Combined with the price it was the best choice for our law firm.
Cosmolex is very helpful for trust accounting.
Cloud-based, good interface. The program integrates with OneDrive and other vendors' products.
The technical support has been excellent, both from their quick responsiveness and their ability to solve any issues I may have.
Then why am I paying to use Cosmolex. Lastly, the customer service has been consistently terrible.
My overall experience with CosmoLex has been excellent. The initial onboarding process was very useful and the data migration from my previous accounting software program was quite seamless.
The only difficulty our firm has had has been in discerning how to remove or amend charges to clients once they have been billed and once payment has been received.
Cosmolex is by far the best Legal Management Software on the market. The accounting is superior and specific to the legal industry and the client management options are unmatched.
Second, when I chatted someone to find this "update" they could not find it or direct me to it. The lack of integrations (and the integrations they are getting) is really problematic.
After trying more than 5 of the other solutions, Cosmolex was the best cost effective solution, giving me a complete package of tools for all aspects of my firm.
I don't use a lot of them and it could make things confusing if i didn't already know what I'm doing.
It is really easy to get a live person, which is great. And I have been impressed with every single one of them.
What I like the most is that virtually everything is in one program and it is super easy to use. It was a smooth transition to migrate files and data over (CosmoLex took this over for me).
Billing with a timer, bulk billing (was added after I requested), super responsive customer support/chat, great reports, full back-end accounting.
Easy to use, good interface, web-based and does most accounting tasks quickly and simply. Software development team is very responsive to any concerns about the product.
The support features and articles are great. I've been able to solve most of my own issues without the need to submit a help ticket.
Easy to use and very user friendly. Support team is great and very helpful/quick to respond.
Customer service is also very good. I like that it integrates with several other applications, such as LawPay and Casemaker (although I no longer use Casemaker).
The versatility of being cloud based is very beneficial to me as I can log in from anywhere with an internet connection. Combined with the price it was the best choice for our law firm.
Cosmolex is very helpful for trust accounting.
Cloud-based, good interface. The program integrates with OneDrive and other vendors' products.
Technical support is fabulous, both through packaged online help and, on the very few occasions when it has been necessary, direct contact with a technical support representative.
It freezes all the time. This is disruptive to my workday.
Overall, my experience with Rocket Matter has been very successful in navigating through the website and it is pretty self explanatory which helps when training new employees comes up.
It defaults to the current date which is slightly annoying when you are entering time for a prior date.
I also love the layout, being able to customize, the drop-down feature helps keep me organized and the page clean.
Constant problems with slow service. Accounting feature does not integrate well with QUICKBOOKS.
Overall, I would recommend this system to anyone. This is my first legal job and RocketMatter is a great software program.
Many of those links are clunky, ill conceived and generally a nuisance.
This software was easy to implement and it smoothly integrates with other systems. I love having access to it from anywhere.
The ability to quickly add new matters and time/expense entries makes this software quite responsive to my needs as a solo practitioner. The mobile apps also allow me to quickly enter data.
Software is very user friendly and very good customer service.
I love that you added the multiple timer option. It makes it very helpful.
Product is easy to use and intuitive, great customer service, web-based for easy access from anywhere.
I like that it is very user friendly and minimal cost.
I like that it is easy to use. I can get where I want to easily.
The software is easy to navigate and the reports are very useful.
It's a great overall product for small law firms to be efficient and track time and costs.
Rocket Matter is easy to use, works well with other integrations such as Google calendar.
Technical support is fabulous, both through packaged online help and, on the very few occasions when it has been necessary, direct contact with a technical support representative.
It freezes all the time. This is disruptive to my workday.
Overall, my experience with Rocket Matter has been very successful in navigating through the website and it is pretty self explanatory which helps when training new employees comes up.
It defaults to the current date which is slightly annoying when you are entering time for a prior date.
I also love the layout, being able to customize, the drop-down feature helps keep me organized and the page clean.
Constant problems with slow service. Accounting feature does not integrate well with QUICKBOOKS.
Overall, I would recommend this system to anyone. This is my first legal job and RocketMatter is a great software program.
Many of those links are clunky, ill conceived and generally a nuisance.
This software was easy to implement and it smoothly integrates with other systems. I love having access to it from anywhere.
The ability to quickly add new matters and time/expense entries makes this software quite responsive to my needs as a solo practitioner. The mobile apps also allow me to quickly enter data.
Software is very user friendly and very good customer service.
I love that you added the multiple timer option. It makes it very helpful.
Product is easy to use and intuitive, great customer service, web-based for easy access from anywhere.
I like that it is very user friendly and minimal cost.
I like that it is easy to use. I can get where I want to easily.
The software is easy to navigate and the reports are very useful.
It's a great overall product for small law firms to be efficient and track time and costs.
Rocket Matter is easy to use, works well with other integrations such as Google calendar.
Technical support is fabulous, both through packaged online help and, on the very few occasions when it has been necessary, direct contact with a technical support representative.
It freezes all the time. This is disruptive to my workday.
Overall, my experience with Rocket Matter has been very successful in navigating through the website and it is pretty self explanatory which helps when training new employees comes up.
It defaults to the current date which is slightly annoying when you are entering time for a prior date.
I also love the layout, being able to customize, the drop-down feature helps keep me organized and the page clean.
Constant problems with slow service. Accounting feature does not integrate well with QUICKBOOKS.
Overall, I would recommend this system to anyone. This is my first legal job and RocketMatter is a great software program.
Many of those links are clunky, ill conceived and generally a nuisance.
This software was easy to implement and it smoothly integrates with other systems. I love having access to it from anywhere.
The ability to quickly add new matters and time/expense entries makes this software quite responsive to my needs as a solo practitioner. The mobile apps also allow me to quickly enter data.
Software is very user friendly and very good customer service.
I love that you added the multiple timer option. It makes it very helpful.
Product is easy to use and intuitive, great customer service, web-based for easy access from anywhere.
I like that it is very user friendly and minimal cost.
I like that it is easy to use. I can get where I want to easily.
The software is easy to navigate and the reports are very useful.
It's a great overall product for small law firms to be efficient and track time and costs.
Rocket Matter is easy to use, works well with other integrations such as Google calendar.
Pros and Cons from PracticePanther Legal Software users
+15
The client portal is wonderful, and I love how the accounting features are organized. Customer service is amazing.
Wasted hours trying to make it integrated with QuickBooks, only to have PP blame Quickbooks for PP inability to integrate. I spent at least 12 hours and gave up the integration.
I continue to be very impressed and happy with the software. They are constantly updating it with new useful features.
Since they have grown, they have lost some of their customer service.
There are simple reports and a great dashboard to see how much is outstanding, to be billed, and the amount in my trust account.
Technical Support and Correction of Problems - Discovered a serious problem with the partial payment of invoices that does not allow a Client to make a partial payment to an invoice.
Ease of use, great customer service and tutorials, countless helpful features to help me run my practice (i.e. calendar, billing/invoices, time management).
I don't know if they really have an IT department to fix any problem that is presented them. I have serious concerns that they don't know how to fix the bugs in their own system.
Also, the interface is extremely user-friendly -- the customer service is excellent, but I very rarely need it because the interface is natural and the tutorials are great.
We love Practice Panther Software for its ease of use and full capability to administer the cases, maintain and generate billing and keep us responsive to our clients' needs.
Helps me manage my solo practice all by myself. My clients are satisfied with their client portal and ability to send me messages.
PracticePanther is user-friendly, easy to learn, easy to set up and modify as you go along, easy to maintain, and easy on the budget. On top of that, customer service is top-notch.
I love the simplicity of this software. It makes keeping track of billable hours so easy.
I love it and I love all the possible intergrations.
Everything is in one place and it provides an excellent tool for collecting information from clients in a personalized portal that looks professional and is easy to use.
I love that you can learn it slowly - but start using it right away. We started by just entering time and expenses and invoicing, now we use the integrations.
The integration of calendar, client contact and billing, as well as the ability to utilize the full functionality of the software from any location.
The amount of money I've lost using PP has been in the thousands. I've switched to Clio now, which seems better so far.
The client portal is wonderful, and I love how the accounting features are organized. Customer service is amazing.
Wasted hours trying to make it integrated with QuickBooks, only to have PP blame Quickbooks for PP inability to integrate. I spent at least 12 hours and gave up the integration.
I continue to be very impressed and happy with the software. They are constantly updating it with new useful features.
Since they have grown, they have lost some of their customer service.
There are simple reports and a great dashboard to see how much is outstanding, to be billed, and the amount in my trust account.
Technical Support and Correction of Problems - Discovered a serious problem with the partial payment of invoices that does not allow a Client to make a partial payment to an invoice.
Ease of use, great customer service and tutorials, countless helpful features to help me run my practice (i.e. calendar, billing/invoices, time management).
I don't know if they really have an IT department to fix any problem that is presented them. I have serious concerns that they don't know how to fix the bugs in their own system.
Also, the interface is extremely user-friendly -- the customer service is excellent, but I very rarely need it because the interface is natural and the tutorials are great.
We love Practice Panther Software for its ease of use and full capability to administer the cases, maintain and generate billing and keep us responsive to our clients' needs.
Helps me manage my solo practice all by myself. My clients are satisfied with their client portal and ability to send me messages.
PracticePanther is user-friendly, easy to learn, easy to set up and modify as you go along, easy to maintain, and easy on the budget. On top of that, customer service is top-notch.
I love the simplicity of this software. It makes keeping track of billable hours so easy.
I love it and I love all the possible intergrations.
Everything is in one place and it provides an excellent tool for collecting information from clients in a personalized portal that looks professional and is easy to use.
I love that you can learn it slowly - but start using it right away. We started by just entering time and expenses and invoicing, now we use the integrations.
The integration of calendar, client contact and billing, as well as the ability to utilize the full functionality of the software from any location.
The amount of money I've lost using PP has been in the thousands. I've switched to Clio now, which seems better so far.
The client portal is wonderful, and I love how the accounting features are organized. Customer service is amazing.
Wasted hours trying to make it integrated with QuickBooks, only to have PP blame Quickbooks for PP inability to integrate. I spent at least 12 hours and gave up the integration.
I continue to be very impressed and happy with the software. They are constantly updating it with new useful features.
Since they have grown, they have lost some of their customer service.
There are simple reports and a great dashboard to see how much is outstanding, to be billed, and the amount in my trust account.
Technical Support and Correction of Problems - Discovered a serious problem with the partial payment of invoices that does not allow a Client to make a partial payment to an invoice.
Ease of use, great customer service and tutorials, countless helpful features to help me run my practice (i.e. calendar, billing/invoices, time management).
I don't know if they really have an IT department to fix any problem that is presented them. I have serious concerns that they don't know how to fix the bugs in their own system.
Also, the interface is extremely user-friendly -- the customer service is excellent, but I very rarely need it because the interface is natural and the tutorials are great.
We love Practice Panther Software for its ease of use and full capability to administer the cases, maintain and generate billing and keep us responsive to our clients' needs.
Helps me manage my solo practice all by myself. My clients are satisfied with their client portal and ability to send me messages.
PracticePanther is user-friendly, easy to learn, easy to set up and modify as you go along, easy to maintain, and easy on the budget. On top of that, customer service is top-notch.
I love the simplicity of this software. It makes keeping track of billable hours so easy.
I love it and I love all the possible intergrations.
Everything is in one place and it provides an excellent tool for collecting information from clients in a personalized portal that looks professional and is easy to use.
I love that you can learn it slowly - but start using it right away. We started by just entering time and expenses and invoicing, now we use the integrations.
The integration of calendar, client contact and billing, as well as the ability to utilize the full functionality of the software from any location.
The amount of money I've lost using PP has been in the thousands. I've switched to Clio now, which seems better so far.
I like the ability to easily communicate with staff and clients about their legal issues. The automation is very good and allows tasks to be done in half the time without automation.
The function to submit a question does not result in any feedback at all. The program is now getting glitchy and the newest update is just terrible looking and terrible functionally.
I have made a couple suggestions to improve the software and both changes have been made. Their customer support is outstanding.
So, I always try to take the "oops, MyCase is no longer available" as a sign that I should stop working.
Our firm uses this for EVERYTHING. I am very pleased with MyCase and will continue to recommend it to other firms.
I am worried that quality will decline after the recent buyout.
I think MyCase is very intuitive and they have excellent help when we need it.
I have made a few suggestions over the past few years that would enhance my experience and those have been ignored.
Its ease of use - as we continue to delve more into the functions we are pleased each time.
MyCase enables you to integrate all of the tools you need to run a successful practice. It includes tons of options to make the process flawless, easy, and convenient.
Excellent online tutorials and telephone support. I can put invoices together so quickly and I have all of my contacts and important info at my fingertips.
This program is much better than anything else I've used by far. The program continues to get better and better, offering new capabilities for law firms regularly.
It's available whenever you need it, wherever you are... it's a lifesaver.
I immediately jumped in and found this program to be ideal to our office setup and super user friendly. Every customer service experience I've had with MyCase has been exceptional.
I most like its ease of use, its comprehensiveness, and its accounting function.
Outstanding practice management at a competitive price.
The software does the billing and case management ok. The price point is very good for this product.
It was especially helpful during the pandemic in that I was able to send new clients contracts for their electronic signature, which is date and time stamped, and integrated into the file.
I like the ability to easily communicate with staff and clients about their legal issues. The automation is very good and allows tasks to be done in half the time without automation.
The function to submit a question does not result in any feedback at all. The program is now getting glitchy and the newest update is just terrible looking and terrible functionally.
I have made a couple suggestions to improve the software and both changes have been made. Their customer support is outstanding.
So, I always try to take the "oops, MyCase is no longer available" as a sign that I should stop working.
Our firm uses this for EVERYTHING. I am very pleased with MyCase and will continue to recommend it to other firms.
I am worried that quality will decline after the recent buyout.
I think MyCase is very intuitive and they have excellent help when we need it.
I have made a few suggestions over the past few years that would enhance my experience and those have been ignored.
Its ease of use - as we continue to delve more into the functions we are pleased each time.
MyCase enables you to integrate all of the tools you need to run a successful practice. It includes tons of options to make the process flawless, easy, and convenient.
Excellent online tutorials and telephone support. I can put invoices together so quickly and I have all of my contacts and important info at my fingertips.
This program is much better than anything else I've used by far. The program continues to get better and better, offering new capabilities for law firms regularly.
It's available whenever you need it, wherever you are... it's a lifesaver.
I immediately jumped in and found this program to be ideal to our office setup and super user friendly. Every customer service experience I've had with MyCase has been exceptional.
I most like its ease of use, its comprehensiveness, and its accounting function.
Outstanding practice management at a competitive price.
The software does the billing and case management ok. The price point is very good for this product.
It was especially helpful during the pandemic in that I was able to send new clients contracts for their electronic signature, which is date and time stamped, and integrated into the file.
I like the ability to easily communicate with staff and clients about their legal issues. The automation is very good and allows tasks to be done in half the time without automation.
The function to submit a question does not result in any feedback at all. The program is now getting glitchy and the newest update is just terrible looking and terrible functionally.
I have made a couple suggestions to improve the software and both changes have been made. Their customer support is outstanding.
So, I always try to take the "oops, MyCase is no longer available" as a sign that I should stop working.
Our firm uses this for EVERYTHING. I am very pleased with MyCase and will continue to recommend it to other firms.
I am worried that quality will decline after the recent buyout.
I think MyCase is very intuitive and they have excellent help when we need it.
I have made a few suggestions over the past few years that would enhance my experience and those have been ignored.
Its ease of use - as we continue to delve more into the functions we are pleased each time.
MyCase enables you to integrate all of the tools you need to run a successful practice. It includes tons of options to make the process flawless, easy, and convenient.
Excellent online tutorials and telephone support. I can put invoices together so quickly and I have all of my contacts and important info at my fingertips.
This program is much better than anything else I've used by far. The program continues to get better and better, offering new capabilities for law firms regularly.
It's available whenever you need it, wherever you are... it's a lifesaver.
I immediately jumped in and found this program to be ideal to our office setup and super user friendly. Every customer service experience I've had with MyCase has been exceptional.
I most like its ease of use, its comprehensiveness, and its accounting function.
Outstanding practice management at a competitive price.
The software does the billing and case management ok. The price point is very good for this product.
It was especially helpful during the pandemic in that I was able to send new clients contracts for their electronic signature, which is date and time stamped, and integrated into the file.
I love the ease of use and the ability to always have access to documents even after they are deleted.
Missing deadlines while using this program are hard to come by.
As a sole practitioner I need software that helps keeping my files and billing organized. I have used Smokeball for a few years now and I really appreciate the ease of use and friendly, helpful staff.
Sometimes It can be slow to operate and the interface annoying.
Now I completely love that there are a lot of components to it. I absolutely love that SB is integrated with Outlook to save emails right to the client matter, this way I never forget to save them.
Lack of notification about the messages inside the network.
Wonderful company, very responsive to requests and support issues. Great product, wish I would have had this years ago.
I am not exaggerating one bit when I tell you that it is as essential to our practice as air. When the pandemic began, other lawyers were struggling to figure out how to work from home.
The benefits of this program have overall created a more effective and productive work environment. The ability to create workflows and stages is very helpful and is used almost everyday.
It's efficient, promotes productivity, and a great organizational tool to keep important and time-sensitive documents at your fingertips.
I am with a small firm, and my time is extremely important, so the AutoTime feature is my absolutely favorite part about Smokeball. It has saved me countless hours on billing.
I cannot say enough good things about the customer service. The representatives are very knowledgeable about the product and extremely responsive to their customers’ need.
This is an amazing program. It takes time to build your templates; however, you have the option to let Smokeball prepare them or they will teach you how to do them yourself.
We have found Smokeball helped us to increase our revenue due to the automatic posting of billable hours. It was easy to learn and the customer service has been great.
Ease of use, excellent and responsive customer service.
They appear to have changed their business model from one that provides software to once that makes money off "lending money. The first account managers were amazing.
I am looking forward to other implementations of integrations with other products in the near future. It is so nice having one program that you use for emails, calendar, case management, and e-filing.
It saves so much time and I am actually enjoying coding the templates myself. Sleek new features help with small law firms organization.
I love the ease of use and the ability to always have access to documents even after they are deleted.
Missing deadlines while using this program are hard to come by.
As a sole practitioner I need software that helps keeping my files and billing organized. I have used Smokeball for a few years now and I really appreciate the ease of use and friendly, helpful staff.
Sometimes It can be slow to operate and the interface annoying.
Now I completely love that there are a lot of components to it. I absolutely love that SB is integrated with Outlook to save emails right to the client matter, this way I never forget to save them.
Lack of notification about the messages inside the network.
Wonderful company, very responsive to requests and support issues. Great product, wish I would have had this years ago.
I am not exaggerating one bit when I tell you that it is as essential to our practice as air. When the pandemic began, other lawyers were struggling to figure out how to work from home.
The benefits of this program have overall created a more effective and productive work environment. The ability to create workflows and stages is very helpful and is used almost everyday.
It's efficient, promotes productivity, and a great organizational tool to keep important and time-sensitive documents at your fingertips.
I am with a small firm, and my time is extremely important, so the AutoTime feature is my absolutely favorite part about Smokeball. It has saved me countless hours on billing.
I cannot say enough good things about the customer service. The representatives are very knowledgeable about the product and extremely responsive to their customers’ need.
This is an amazing program. It takes time to build your templates; however, you have the option to let Smokeball prepare them or they will teach you how to do them yourself.
We have found Smokeball helped us to increase our revenue due to the automatic posting of billable hours. It was easy to learn and the customer service has been great.
Ease of use, excellent and responsive customer service.
They appear to have changed their business model from one that provides software to once that makes money off "lending money. The first account managers were amazing.
I am looking forward to other implementations of integrations with other products in the near future. It is so nice having one program that you use for emails, calendar, case management, and e-filing.
It saves so much time and I am actually enjoying coding the templates myself. Sleek new features help with small law firms organization.
I love the ease of use and the ability to always have access to documents even after they are deleted.
Missing deadlines while using this program are hard to come by.
As a sole practitioner I need software that helps keeping my files and billing organized. I have used Smokeball for a few years now and I really appreciate the ease of use and friendly, helpful staff.
Sometimes It can be slow to operate and the interface annoying.
Now I completely love that there are a lot of components to it. I absolutely love that SB is integrated with Outlook to save emails right to the client matter, this way I never forget to save them.
Lack of notification about the messages inside the network.
Wonderful company, very responsive to requests and support issues. Great product, wish I would have had this years ago.
I am not exaggerating one bit when I tell you that it is as essential to our practice as air. When the pandemic began, other lawyers were struggling to figure out how to work from home.
The benefits of this program have overall created a more effective and productive work environment. The ability to create workflows and stages is very helpful and is used almost everyday.
It's efficient, promotes productivity, and a great organizational tool to keep important and time-sensitive documents at your fingertips.
I am with a small firm, and my time is extremely important, so the AutoTime feature is my absolutely favorite part about Smokeball. It has saved me countless hours on billing.
I cannot say enough good things about the customer service. The representatives are very knowledgeable about the product and extremely responsive to their customers’ need.
This is an amazing program. It takes time to build your templates; however, you have the option to let Smokeball prepare them or they will teach you how to do them yourself.
We have found Smokeball helped us to increase our revenue due to the automatic posting of billable hours. It was easy to learn and the customer service has been great.
Ease of use, excellent and responsive customer service.
They appear to have changed their business model from one that provides software to once that makes money off "lending money. The first account managers were amazing.
I am looking forward to other implementations of integrations with other products in the near future. It is so nice having one program that you use for emails, calendar, case management, and e-filing.
It saves so much time and I am actually enjoying coding the templates myself. Sleek new features help with small law firms organization.
It is cloud-based, super user friendly (everyone's learning curve has been quite small), supports electronic billing, and gets the job done effectively and efficiently.
Sometimes I lost my last entrance and confused it one to the next one, repeating info.
I like the program and love the support staff. I love a secure platform for my records.
Limited features, no spanish version. Tarif module is limitaed.
This has been a real boon to the practice and I am very happy with this product. The more I dig in the more I realize how helpful this program is to analyze our overall productivity.
Would prefer a report that is more customizable for columns to be displayed. Reports being printed are too limited in presentation.
Bill4Time is easy to use and provides the features that I need for case management. Customer support is outstanding as well.
Hard to get a person on the phone if you have questions.
I especially like that when I have to call for support I actually reach a human who can help me.
Customer support is great. Rarely do I need it, but there is always a human being on the phone to help me.
Ease of use, convenient, moderately priced, smart interface with user . . . just about everything is good.
I like being able to associate budgets to clients. This is very helpful if it involves a fixed bid project.
It works and the support is great for transition and any other in stream issues.
Bill4TIme has/supports API's, which allow client and matter data to be fetched for use in other systems, like a practice management suite. The integration with QuickBooks works well.
I set everything up on my own and have managed to easily use it with little need for support. And it is a great value.
Simplicity of real time time entry and accessibility via the cloud. I also like that it integrates with my bookkeeper's accounting software.
Its user friendly approach and easy to insert the data and get output and various reports for analysis on real time basis.
Very user friendly software. When I first started with the firm a co-worker showed me how to maneuver in bill4Time.
It is cloud-based, super user friendly (everyone's learning curve has been quite small), supports electronic billing, and gets the job done effectively and efficiently.
Sometimes I lost my last entrance and confused it one to the next one, repeating info.
I like the program and love the support staff. I love a secure platform for my records.
Limited features, no spanish version. Tarif module is limitaed.
This has been a real boon to the practice and I am very happy with this product. The more I dig in the more I realize how helpful this program is to analyze our overall productivity.
Would prefer a report that is more customizable for columns to be displayed. Reports being printed are too limited in presentation.
Bill4Time is easy to use and provides the features that I need for case management. Customer support is outstanding as well.
Hard to get a person on the phone if you have questions.
I especially like that when I have to call for support I actually reach a human who can help me.
Customer support is great. Rarely do I need it, but there is always a human being on the phone to help me.
Ease of use, convenient, moderately priced, smart interface with user . . . just about everything is good.
I like being able to associate budgets to clients. This is very helpful if it involves a fixed bid project.
It works and the support is great for transition and any other in stream issues.
Bill4TIme has/supports API's, which allow client and matter data to be fetched for use in other systems, like a practice management suite. The integration with QuickBooks works well.
I set everything up on my own and have managed to easily use it with little need for support. And it is a great value.
Simplicity of real time time entry and accessibility via the cloud. I also like that it integrates with my bookkeeper's accounting software.
Its user friendly approach and easy to insert the data and get output and various reports for analysis on real time basis.
Very user friendly software. When I first started with the firm a co-worker showed me how to maneuver in bill4Time.
It is cloud-based, super user friendly (everyone's learning curve has been quite small), supports electronic billing, and gets the job done effectively and efficiently.
Sometimes I lost my last entrance and confused it one to the next one, repeating info.
I like the program and love the support staff. I love a secure platform for my records.
Limited features, no spanish version. Tarif module is limitaed.
This has been a real boon to the practice and I am very happy with this product. The more I dig in the more I realize how helpful this program is to analyze our overall productivity.
Would prefer a report that is more customizable for columns to be displayed. Reports being printed are too limited in presentation.
Bill4Time is easy to use and provides the features that I need for case management. Customer support is outstanding as well.
Hard to get a person on the phone if you have questions.
I especially like that when I have to call for support I actually reach a human who can help me.
Customer support is great. Rarely do I need it, but there is always a human being on the phone to help me.
Ease of use, convenient, moderately priced, smart interface with user . . . just about everything is good.
I like being able to associate budgets to clients. This is very helpful if it involves a fixed bid project.
It works and the support is great for transition and any other in stream issues.
Bill4TIme has/supports API's, which allow client and matter data to be fetched for use in other systems, like a practice management suite. The integration with QuickBooks works well.
I set everything up on my own and have managed to easily use it with little need for support. And it is a great value.
Simplicity of real time time entry and accessibility via the cloud. I also like that it integrates with my bookkeeper's accounting software.
Its user friendly approach and easy to insert the data and get output and various reports for analysis on real time basis.
Very user friendly software. When I first started with the firm a co-worker showed me how to maneuver in bill4Time.
When I have a question, I just type it into the help section and I receive either a phone call or email very promptly. As a solo, this product is amazing and does so much.
Until recently, we could live with those glitches. However, the software now refuses to delete emails from my Inbox and the company cannot correct this problem.
Integration with email is awesome and our staff gets a sense that your team is continually improving and adding options which makes it even more exciting.
It has been one of the worst conversions we have ever experienced.
Having the accounting "internal" for both trust & non trust accounts is a great help in not needing to use Quickbooks, then re-enter/log the checks, costs, details.
There isn't much to say in terms of negative content that I personally have experienced.
There are so many things to rave about this legal management software. If we have to pick, I would say its awesome customer service and its basic accounting capabilities offered.
They have added functions and features based on our requests. There are bugs, but they work hard to correct them.
Lastly, the customer support and training has been beyond my expectations, with their quick responses and help. Overall a great product and only I wish I would have made the switch sooner.
The integrated accounting solution is excellent, including the ability to write checks directly from Zola.
Zola Suite has been super easy to use. Although they provided an onboarding specialist to walk me through the product, I didn't need the help.
Billing and keeping track of time is very easy with this software. Additionally, the "Tasks" feature is very helpful for remembering deadlines and the like.
Great software at a great price with responsive service.
My overall experience has been very satisfactory. Customer service is excellent.
We spent months reviewing Zola, the people that worked there were so patient and helpful. Overall - we should have chosen Zola to have the accounting within the system.
The billing component of the software is user friendly.
Zola Suite is Perfect for Small and Solo Law Firms.
If Zola ironed out some kinks, including the ease by which emails are saved from Outlook into the software, it would be a top product.
When I have a question, I just type it into the help section and I receive either a phone call or email very promptly. As a solo, this product is amazing and does so much.
Until recently, we could live with those glitches. However, the software now refuses to delete emails from my Inbox and the company cannot correct this problem.
Integration with email is awesome and our staff gets a sense that your team is continually improving and adding options which makes it even more exciting.
It has been one of the worst conversions we have ever experienced.
Having the accounting "internal" for both trust & non trust accounts is a great help in not needing to use Quickbooks, then re-enter/log the checks, costs, details.
There isn't much to say in terms of negative content that I personally have experienced.
There are so many things to rave about this legal management software. If we have to pick, I would say its awesome customer service and its basic accounting capabilities offered.
They have added functions and features based on our requests. There are bugs, but they work hard to correct them.
Lastly, the customer support and training has been beyond my expectations, with their quick responses and help. Overall a great product and only I wish I would have made the switch sooner.
The integrated accounting solution is excellent, including the ability to write checks directly from Zola.
Zola Suite has been super easy to use. Although they provided an onboarding specialist to walk me through the product, I didn't need the help.
Billing and keeping track of time is very easy with this software. Additionally, the "Tasks" feature is very helpful for remembering deadlines and the like.
Great software at a great price with responsive service.
My overall experience has been very satisfactory. Customer service is excellent.
We spent months reviewing Zola, the people that worked there were so patient and helpful. Overall - we should have chosen Zola to have the accounting within the system.
The billing component of the software is user friendly.
Zola Suite is Perfect for Small and Solo Law Firms.
If Zola ironed out some kinks, including the ease by which emails are saved from Outlook into the software, it would be a top product.
When I have a question, I just type it into the help section and I receive either a phone call or email very promptly. As a solo, this product is amazing and does so much.
Until recently, we could live with those glitches. However, the software now refuses to delete emails from my Inbox and the company cannot correct this problem.
Integration with email is awesome and our staff gets a sense that your team is continually improving and adding options which makes it even more exciting.
It has been one of the worst conversions we have ever experienced.
Having the accounting "internal" for both trust & non trust accounts is a great help in not needing to use Quickbooks, then re-enter/log the checks, costs, details.
There isn't much to say in terms of negative content that I personally have experienced.
There are so many things to rave about this legal management software. If we have to pick, I would say its awesome customer service and its basic accounting capabilities offered.
They have added functions and features based on our requests. There are bugs, but they work hard to correct them.
Lastly, the customer support and training has been beyond my expectations, with their quick responses and help. Overall a great product and only I wish I would have made the switch sooner.
The integrated accounting solution is excellent, including the ability to write checks directly from Zola.
Zola Suite has been super easy to use. Although they provided an onboarding specialist to walk me through the product, I didn't need the help.
Billing and keeping track of time is very easy with this software. Additionally, the "Tasks" feature is very helpful for remembering deadlines and the like.
Great software at a great price with responsive service.
My overall experience has been very satisfactory. Customer service is excellent.
We spent months reviewing Zola, the people that worked there were so patient and helpful. Overall - we should have chosen Zola to have the accounting within the system.
The billing component of the software is user friendly.
Zola Suite is Perfect for Small and Solo Law Firms.
If Zola ironed out some kinks, including the ease by which emails are saved from Outlook into the software, it would be a top product.
For the same price I was paying, Casefox provides the formatting I need, plus provides far greater functionality. My greatest praise is for its Customer Support.
I have only experience one system outage in the 2+ years I have been using the software. Unfortunately, such an occurrence happens at the most inconvenient times.
Great software, they always help when we need it, and have actually modified our program for us. Way better than software we used that was 3 times the price.
The interface changed and its completely unusable, clunky, unworthy, and confusing. If I could fire Casefox today, I would, but you have all my data, so I I can't.
Customer service is excellent they respond very quickly and are very open to suggestions on ways to improve the software.
Three things: there are typos, the bills looked rather unprofessional, and it often glitches. You can tell that it is created and managed by an offshore team because of the English typos.
We find it completely intuitive to use, and it has really cut down on the time we spend on billing. We also appreciate that it is cost effective, and accessible from anywhere.
This makes it difficult for me to use the software for invoicing as I cannot present reports or invoices in English in my country.
This keeps us much more organized, and being able to access it from pretty much any computer is great. I have not tried this with a phone.
I have received excellent service everytime that I have needed it. Each time they took my stress level down several notches by helping me deleting closed cases and getting my entries correct.
Case Fox is easy to use, keeps track of everything. The mobile app is great for checking on the telephone if not near a computer.
Great product for the price with necessary features.
I like that CaseFox contains all of the features I would need for basic case management in their free offering.
The linkages within the software allow it to play well in the office tools environment. Integrations to MSOffice, Quickbooks and Dropbox are well accepted.
It seems to do everything we need. Customer Support is top notch.
On top of that, I had some integration problems with my other bookkeeping software and the CaseFox staff were incredibly quick to accommodate my needs. CaseFox is also super affordable.
The invoices are accurate and come out looking very professional. It also tracks my trust account and reflects additions and withdrawals from the account for the clients.
User-friendly, intuitive, easy to fix mistakes...and, of course, the price.
For the same price I was paying, Casefox provides the formatting I need, plus provides far greater functionality. My greatest praise is for its Customer Support.
I have only experience one system outage in the 2+ years I have been using the software. Unfortunately, such an occurrence happens at the most inconvenient times.
Great software, they always help when we need it, and have actually modified our program for us. Way better than software we used that was 3 times the price.
The interface changed and its completely unusable, clunky, unworthy, and confusing. If I could fire Casefox today, I would, but you have all my data, so I I can't.
Customer service is excellent they respond very quickly and are very open to suggestions on ways to improve the software.
Three things: there are typos, the bills looked rather unprofessional, and it often glitches. You can tell that it is created and managed by an offshore team because of the English typos.
We find it completely intuitive to use, and it has really cut down on the time we spend on billing. We also appreciate that it is cost effective, and accessible from anywhere.
This makes it difficult for me to use the software for invoicing as I cannot present reports or invoices in English in my country.
This keeps us much more organized, and being able to access it from pretty much any computer is great. I have not tried this with a phone.
I have received excellent service everytime that I have needed it. Each time they took my stress level down several notches by helping me deleting closed cases and getting my entries correct.
Case Fox is easy to use, keeps track of everything. The mobile app is great for checking on the telephone if not near a computer.
Great product for the price with necessary features.
I like that CaseFox contains all of the features I would need for basic case management in their free offering.
The linkages within the software allow it to play well in the office tools environment. Integrations to MSOffice, Quickbooks and Dropbox are well accepted.
It seems to do everything we need. Customer Support is top notch.
On top of that, I had some integration problems with my other bookkeeping software and the CaseFox staff were incredibly quick to accommodate my needs. CaseFox is also super affordable.
The invoices are accurate and come out looking very professional. It also tracks my trust account and reflects additions and withdrawals from the account for the clients.
User-friendly, intuitive, easy to fix mistakes...and, of course, the price.
For the same price I was paying, Casefox provides the formatting I need, plus provides far greater functionality. My greatest praise is for its Customer Support.
I have only experience one system outage in the 2+ years I have been using the software. Unfortunately, such an occurrence happens at the most inconvenient times.
Great software, they always help when we need it, and have actually modified our program for us. Way better than software we used that was 3 times the price.
The interface changed and its completely unusable, clunky, unworthy, and confusing. If I could fire Casefox today, I would, but you have all my data, so I I can't.
Customer service is excellent they respond very quickly and are very open to suggestions on ways to improve the software.
Three things: there are typos, the bills looked rather unprofessional, and it often glitches. You can tell that it is created and managed by an offshore team because of the English typos.
We find it completely intuitive to use, and it has really cut down on the time we spend on billing. We also appreciate that it is cost effective, and accessible from anywhere.
This makes it difficult for me to use the software for invoicing as I cannot present reports or invoices in English in my country.
This keeps us much more organized, and being able to access it from pretty much any computer is great. I have not tried this with a phone.
I have received excellent service everytime that I have needed it. Each time they took my stress level down several notches by helping me deleting closed cases and getting my entries correct.
Case Fox is easy to use, keeps track of everything. The mobile app is great for checking on the telephone if not near a computer.
Great product for the price with necessary features.
I like that CaseFox contains all of the features I would need for basic case management in their free offering.
The linkages within the software allow it to play well in the office tools environment. Integrations to MSOffice, Quickbooks and Dropbox are well accepted.
It seems to do everything we need. Customer Support is top notch.
On top of that, I had some integration problems with my other bookkeeping software and the CaseFox staff were incredibly quick to accommodate my needs. CaseFox is also super affordable.
The invoices are accurate and come out looking very professional. It also tracks my trust account and reflects additions and withdrawals from the account for the clients.
User-friendly, intuitive, easy to fix mistakes...and, of course, the price.
This software has been great so far for being able to see the status of my business and helping me stay on top of my work.
Unlike most programs, which are (poor) billing software with other (poor) things built around it, Lawcus is a CRM and Project Management tool.
The customer service is incredibly responsive and helpful. I don't have anything other than great things to say about Lawcus.
There were some functions missing that have since been added.
They are quickly responsive, dedicated to ongoing improvement, and overall incredibly helpful. We highly recommend Lawcus.
The problem with the accounting, we had problem linking with QB but now its fine.
It's modern in function and appearance, fairly easy to use, and the customer support is FANTASTIC. I switched from Clio to this software because I like all the customizations.
But their responsiveness in problem resolution is unparalleled.
We recently switched to Lawcus from another legal software product. We are very happy with the integration and ability to automate tasks.
The ease of use with the product, the fact that it encompasses so many aspects of what we need to do every day while reducing the number of apps in the meantime, make it a fantastic product.
I liked the most that the software is easy to use, and helps you visualize my practice.
Everytime I try something new, I am easily able to figure it out. I am not that tech saavy so its so nice that its so easy.
The software is easy to use and understand. It's flexible and you can create your desired workflows and processes with it.
Best legal management software, especially for your money.
I've searched for a CRM that's easily integrated with law practice management software without a big upfront expenditure. Lawcus has built-in CRM in addition to great reporting and automation.
My overall experience with Lawcus has been great and I anticipate staying with the software for a long time to come.
I love the kanban view of my pipelines, the workflow automations, dynamic merge fields, relationships, tags, intake forms and most of all, lead tracking and the dashboard.
If I could give higher than 5 stars I would. This software does the work of 2-3 software combined and does it well for a very reasonable price.
This software has been great so far for being able to see the status of my business and helping me stay on top of my work.
Unlike most programs, which are (poor) billing software with other (poor) things built around it, Lawcus is a CRM and Project Management tool.
The customer service is incredibly responsive and helpful. I don't have anything other than great things to say about Lawcus.
There were some functions missing that have since been added.
They are quickly responsive, dedicated to ongoing improvement, and overall incredibly helpful. We highly recommend Lawcus.
The problem with the accounting, we had problem linking with QB but now its fine.
It's modern in function and appearance, fairly easy to use, and the customer support is FANTASTIC. I switched from Clio to this software because I like all the customizations.
But their responsiveness in problem resolution is unparalleled.
We recently switched to Lawcus from another legal software product. We are very happy with the integration and ability to automate tasks.
The ease of use with the product, the fact that it encompasses so many aspects of what we need to do every day while reducing the number of apps in the meantime, make it a fantastic product.
I liked the most that the software is easy to use, and helps you visualize my practice.
Everytime I try something new, I am easily able to figure it out. I am not that tech saavy so its so nice that its so easy.
The software is easy to use and understand. It's flexible and you can create your desired workflows and processes with it.
Best legal management software, especially for your money.
I've searched for a CRM that's easily integrated with law practice management software without a big upfront expenditure. Lawcus has built-in CRM in addition to great reporting and automation.
My overall experience with Lawcus has been great and I anticipate staying with the software for a long time to come.
I love the kanban view of my pipelines, the workflow automations, dynamic merge fields, relationships, tags, intake forms and most of all, lead tracking and the dashboard.
If I could give higher than 5 stars I would. This software does the work of 2-3 software combined and does it well for a very reasonable price.
This software has been great so far for being able to see the status of my business and helping me stay on top of my work.
Unlike most programs, which are (poor) billing software with other (poor) things built around it, Lawcus is a CRM and Project Management tool.
The customer service is incredibly responsive and helpful. I don't have anything other than great things to say about Lawcus.
There were some functions missing that have since been added.
They are quickly responsive, dedicated to ongoing improvement, and overall incredibly helpful. We highly recommend Lawcus.
The problem with the accounting, we had problem linking with QB but now its fine.
It's modern in function and appearance, fairly easy to use, and the customer support is FANTASTIC. I switched from Clio to this software because I like all the customizations.
But their responsiveness in problem resolution is unparalleled.
We recently switched to Lawcus from another legal software product. We are very happy with the integration and ability to automate tasks.
The ease of use with the product, the fact that it encompasses so many aspects of what we need to do every day while reducing the number of apps in the meantime, make it a fantastic product.
I liked the most that the software is easy to use, and helps you visualize my practice.
Everytime I try something new, I am easily able to figure it out. I am not that tech saavy so its so nice that its so easy.
The software is easy to use and understand. It's flexible and you can create your desired workflows and processes with it.
Best legal management software, especially for your money.
I've searched for a CRM that's easily integrated with law practice management software without a big upfront expenditure. Lawcus has built-in CRM in addition to great reporting and automation.
My overall experience with Lawcus has been great and I anticipate staying with the software for a long time to come.
I love the kanban view of my pipelines, the workflow automations, dynamic merge fields, relationships, tags, intake forms and most of all, lead tracking and the dashboard.
If I could give higher than 5 stars I would. This software does the work of 2-3 software combined and does it well for a very reasonable price.
Time tracking and billing is super easy. I also enjoy a feature to send invoices and reminders using Amberlo.I also love the charts and tables that Amberlo shows on the left corner.
We missed integration with our accounting system.
It has a beautiful and very intuitive user interface and does not require any specialized training. Both web and mobile apps function flawlessly.
Not everything is intuitive. Some things are designed little weird so i don't know how tproperly.
As someone who just needed time tracking + invoicing capabilities, Amberlo was the perfect solution.
A chart of income/time worked/billed is unclear, no possibility to view full historical results in a new (bigger) page.
It does just what you would expect it to do with every click. There are some useful features like a chronometer to make it even more convenient.
Amberlo's cooperation with e-court still needs to be refined, but we know that this is a problem beyond Amberlo's power.
Finding specific documents as fast as possible is really important in our daily legal consulting. Amberlo is pretty easy to use, even though I have big issues using onother computer's programs.
The mechanism through which issuing invoices became so smoothly conducted. The ability to store documents is also an important feature in Amberlo.
This ensured that all working time is billed and even slightly increased our income. The transition to the new system was smooth because it is intuitive and AMEA support is very helpful.
And the whole EMEA Legal customer service team is really professional, helpful and does not mind to answer any question you might have in a second.
Lots of functions which can be almost fully utilized and covers the whole of our process. Very professional, timely and friendly customer support.
As a boutique law firm, we find Amberlo very helpful for our business.
It is easy to register working hours for lawyers and other staff. This not only enables us to issue invoices with easy but also allows us to estimate efforts and budgets for future projects.
It is easy to use, especially the invoicing feature is flexible to customize the cost elements.
Time tracking and billing is super easy. I also enjoy a feature to send invoices and reminders using Amberlo.I also love the charts and tables that Amberlo shows on the left corner.
We missed integration with our accounting system.
It has a beautiful and very intuitive user interface and does not require any specialized training. Both web and mobile apps function flawlessly.
Not everything is intuitive. Some things are designed little weird so i don't know how tproperly.
As someone who just needed time tracking + invoicing capabilities, Amberlo was the perfect solution.
A chart of income/time worked/billed is unclear, no possibility to view full historical results in a new (bigger) page.
It does just what you would expect it to do with every click. There are some useful features like a chronometer to make it even more convenient.
Amberlo's cooperation with e-court still needs to be refined, but we know that this is a problem beyond Amberlo's power.
Finding specific documents as fast as possible is really important in our daily legal consulting. Amberlo is pretty easy to use, even though I have big issues using onother computer's programs.
The mechanism through which issuing invoices became so smoothly conducted. The ability to store documents is also an important feature in Amberlo.
This ensured that all working time is billed and even slightly increased our income. The transition to the new system was smooth because it is intuitive and AMEA support is very helpful.
And the whole EMEA Legal customer service team is really professional, helpful and does not mind to answer any question you might have in a second.
Lots of functions which can be almost fully utilized and covers the whole of our process. Very professional, timely and friendly customer support.
As a boutique law firm, we find Amberlo very helpful for our business.
It is easy to register working hours for lawyers and other staff. This not only enables us to issue invoices with easy but also allows us to estimate efforts and budgets for future projects.
It is easy to use, especially the invoicing feature is flexible to customize the cost elements.
Time tracking and billing is super easy. I also enjoy a feature to send invoices and reminders using Amberlo.I also love the charts and tables that Amberlo shows on the left corner.
We missed integration with our accounting system.
It has a beautiful and very intuitive user interface and does not require any specialized training. Both web and mobile apps function flawlessly.
Not everything is intuitive. Some things are designed little weird so i don't know how tproperly.
As someone who just needed time tracking + invoicing capabilities, Amberlo was the perfect solution.
A chart of income/time worked/billed is unclear, no possibility to view full historical results in a new (bigger) page.
It does just what you would expect it to do with every click. There are some useful features like a chronometer to make it even more convenient.
Amberlo's cooperation with e-court still needs to be refined, but we know that this is a problem beyond Amberlo's power.
Finding specific documents as fast as possible is really important in our daily legal consulting. Amberlo is pretty easy to use, even though I have big issues using onother computer's programs.
The mechanism through which issuing invoices became so smoothly conducted. The ability to store documents is also an important feature in Amberlo.
This ensured that all working time is billed and even slightly increased our income. The transition to the new system was smooth because it is intuitive and AMEA support is very helpful.
And the whole EMEA Legal customer service team is really professional, helpful and does not mind to answer any question you might have in a second.
Lots of functions which can be almost fully utilized and covers the whole of our process. Very professional, timely and friendly customer support.
As a boutique law firm, we find Amberlo very helpful for our business.
It is easy to register working hours for lawyers and other staff. This not only enables us to issue invoices with easy but also allows us to estimate efforts and budgets for future projects.
It is easy to use, especially the invoicing feature is flexible to customize the cost elements.