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Customer support software that helps you promise, deliver and wow.
(based on 15 reviews)
  • 57,578 fans

Key Features of Freshdesk

  • Email to Ticket Conversion
  • Knowledge Base
  • Self Service Portal
  • Service Level Agreements
  • Automations - Ticket routing, scenario automations
  • Multi-channel support, including Facebook & Twitter
  • Community Portal with Idea Management & Voting
  • Multi-product/multi-brand Support
  • Integrations: Freshbooks, Google Apps, Harvest, CapsuleCRM
  • Multi-language & multi-time zone support
  • Satisfaction Surveys
  • Leaderboard & gamification
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Screenshots of Freshdesk

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Overview of Freshdesk

Freshdesk is an intuitive support solution that offers everything a business needs to deliver exceptional support. Freshdesk provides every company the tools it needs to wow customers - robust multichannel capability, integrated game mechanics to supercharge agent productivity, smart automations, self service portals, community forums and a lot more. A 30-day free trial is available for new sign-ups.

Read full description of Freshdesk ↓


Intended UsersFreelancers, Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business
Devices SupportedAndroid, iPhone-iPad, Mac, Mobile Web App, RIM-BlackBerry, Web-based, Windows, Windows Phone
Supported CountriesAsia, Australia, Brazil, Canada, China, Europe, Germany, India, Japan, Latin America, Middle-East and Africa, United Kingdom, United States
Supported LanguagesChinese (Simplified), Czech, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Polish, Portuguese, Spanish, Swedish
Support OptionsFAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
CertificationsSafe Harbor
Categories· Customer Service Software · Other Customer Management Software · Call Center Software · Help Desk and Ticket Management Software · IT Support Services Software · Social CRM Software · Customer Support Software · Issue Tracking Software · Startup solutions Software

Freshdesk Pricing

Pricing model: Freemium, Subscription
Free Trial: Available (No Credit Card required)

Freshdesk is priced per support agent per month, and has 4 different plans.

Sprout - $15 per agent per month (first 3 agents free).
Blossom - $19 per agent per month.
Garden - $29 per agent per month.
Estate - &49 per agent per month.


Support customers anytime, from anywhere and using any device (PC, IPad, iPhone etc.)
Give customers the ability to go online and check the status of their tickets
Encourage customer interaction with a community portal where customers can share ideas, ask questions and vote on other people’s ideas
Validate product ideas and give customers a say in Product development
Support team gets visibility across Social channels

Very Well Thought Through

Michael16th of August, 2013 13:25

FreshDesk is one of the most user friendly, easy to administer/program helpdesk ticketing systems we've ever used. I've personally run a number of different IT organizations in my career and by far, this takes advantage of the best technologies and user experience interfaces to present a -usable- and full featured service to clients and engineers.

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Watch Your Tickets And Gamify Your Helpdesk

Rakesh Sharma9th of April, 2013 13:11

Freshdesk enables you to gamify your helpdesk. Essentially, it creates teams out of your support personnel and rewards them for good work. For example, teams that solve customer problems faster than other teams are rewarded from within the corporate structure. I thought this was an excellent approach to support as it incentivizes employees to perform bette

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great helpdesk at a great price

karim9th of April, 2013 03:32

great helpdesk app, easy to use, full of features

Read all reviews for Freshdesk

FreshserviceReviews: 1
Avg rating: 5.0
FreshserviceOnline IT Service Desk with a Fresh Twist
  • · Flexible ticket management with automated workflow
  • · Multi-channel support: email, web, phone, chat, social media
  • · Mobile support with native iPhone, iPad, and Android apps
  • · Robust reporting and advanced analytics
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  • · Sophisticated business rules efficiently route cases
  • · Flex pricing to support whole company
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  • · Advanced ticket system with a simplified workflow
  • · Multi-channel support: email, chat, Twitter, Facebook, web
  • · One click reply to tickets: fast & easy!
  • · Immediatly convert your chat sessions into tickets
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  • · Ticket Management
  • · Contracts and SLA
  • · Reports and Dashboards
  • · Alerts and Notifications
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  • · Intutive user interface
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  • · Smart rules for automation
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  • · Support ticketing with email integration
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KayakoIT Management
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