Great experience from the very beginning. It’s almost like you become a family throughout the process. I would highly recommend this product, especially if they get to work with [SENSITIVE CONTENT HIDDEN]. They are AWESOME!!!!
Pros
Ease of use. Simple clean format. We did not need to have an IT or database background to utilize the software.
Cons
Minimal con is I wish we could rename certain sections.
Thank you for your review and thank you for the work that you do. We'll continue to evolve Casebook with feedback from customers like you.
Rating breakdown
Likelihood to recommend: 10/10
Casebook has been unbelievably helpful as an organization in getting us started. Their customer support is fantastic. I appreciate their candid response to questions about features they don't support; being told "we want to add that but don't know when" is a better response than a broken promise, and they err on the side of honesty in that regard. Overall, we simply trust the relationship with Casebook, and that's important.
Pros
Casebook has a great, mobile-friendly design and thoughtfully-considered UX. They seem to be carefully improving the flexibility and customizability of the platform without losing its user-friendliness. Our advocates were mostly able to get in without much hand-holding, and that's powerful!
Cons
Having to store custom data in Form.io forms, which are rigid to work with and difficult to report on, is by far our biggest limitation right now. Not being able to customize the names of core fields; not having to shoe-horn in our concept of "case files" into the existing concept of "providers". Basically, a general lack of flexibility in the primary/core app; however, Casebook has been super useful in helping us think through how to make it work for us, AND the lack of flexibility is the flip side to a careful development approach that we definitely appreciate. We would rather have to work around this lack of flexibility than have the product devolve into something over-complicated.
Rating breakdown
Likelihood to recommend: 8/10
Pros
Providers have access to this platform and they are able to fill out forms.
Cons
I am not able to delete the provider's profiles that I had created. now that providers are able to access the forms on their own it would be useful to close out the old profiles.
Thanks for your review, we're lucky to have you as a customer! I've heard our Customer Success team was able to help out with deleting the provider profiles. If you continue to have concerns please let us know right away.
Rating breakdown
Likelihood to recommend: 7/10
The team is awesome, its been a great experience for us!
Pros
The team assembled has been very supportive throughout the process. I appreciate their willingness to listen to our needs and work to meet those needs.
Cons
It is still in development; however, this con is a pro because they are able to take actual feedback from clients to build a superior protect, instead of just assuming they know what organizations need.
Thanks for your review!
Real users are who we aim to please, so we'll continue to use feedback from you and your colleagues to keep Casebook's functionality aligned with your needs.
Rating breakdown
Likelihood to recommend: 10/10
We have had a wonderful experience from our first interaction with the team at Casebook. We highly recommend this platform for anyone that wants ease of use and superb customer service and support.
Pros
We love the ease of the program and the wonderful customer service!
Cons
There are some features that we aren't able to use to their fullest capacity just yet but Casebook is working closely with our team to customize it to best meet our needs.
Rating breakdown
Likelihood to recommend: 10/10
Casebook is available across three pricing plans, outlined below.
Prime: $29/ per user
Premium: $39 / per user
Pro: $49/ per user
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