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CityReporter

A Complete Digital Inspection, Safety and Maintenance System

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CityReporter Reviews

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12 reviews

Recommended

RL
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Rod L.

Government Administration, 201-500 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Follow Up Review after 6 years of Use

Reviewed a year ago

Instant receipt of inspection reports by builders and owners is welcome by permit holders. Easy tracking of failed inspections.

Pros

We use CityReporter only for inspection scheduling and inspection tracking. Noratek welcomes ideas and suggestions. At times, ideas are implemented immediately. Other ideas go into their future development basket and I have found often those ideas get added in future updates. Noratek simply provides the best support of any software that I have ever used. Most support requests are acknowledged within...

Cons

The only improvement idea that I have suggested but has not been implemented is the need to define inspection checklists by permit type and not only by inspection. For example, a framing inspection for a new house permit is very different and more complex than framing for a deck permit. This requires two framing checklists to pair with the respective permit types. But this is a minor con that should not dissuade a decision to go with CityReporter.

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Patrick W.

Management Consulting, 1,001-5,000 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Great product and Support

Reviewed a month ago

Being able to track staff real time on their inspections and turning around faults for repair or maintenance was important.

Pros

“We were facing a significant challenge with managing all of the different types of inspections required in our parks, playgrounds and trails. This was having a negative effect on our operations by not getting enough inspections done which resulted in problems not being resolved in a timely manner.When we discovered City Reporter, the staff were very knowledgeable and immediately helpful with our situation. We saw significant improvements right away and, after three years as a customer, we have seen continuous improvements in our overall workflow efficiency.”

Cons

I know you can assign areas to certain staff members, I just was never able to figure it out correctly.

Vendor response

Hi Patrick, Thank you for your positive feedback, it means a lot! We're glad to have you as our customer and to see that you're enjoying CityReporter for your park operations. It makes us incredibly happy to know that we were able to help you improve your efficiency and workflow. Your Account Executive will be happy to help you with assigning your areas and has been notified to reach out to you. Thanks for taking the time to write this review, Cheers!

PP
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Paul P.

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reporter

Reviewed 9 years ago

It seems to be a good idea but the setup that is done for my application does not work for me

Pros

No pros were added to this review

Cons

No cons were added to this review

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Bill S.

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  • Value for money
  • Ease of use
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Very Useful Application

Reviewed 9 years ago

This application has allowed our city to compose checklists and maintain records for the safety inspections of playground equipment in our parks. The checklists are easy to use and include pre-prepared general documents, which are customizable to suit our needs. The documents are easy to read and manipulate as needed, and the application works easily from both the office, as well as in the field with handheld devices. The product is reasonably priced and the customer support is excellent. We have been using the product for several years now, and we are very satisfied!

Pros

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Cons

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Albert E.

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Overall Rating
  • Value for money
  • Ease of use
  • Features
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Great Park Inspection Software

Reviewed 9 years ago

If your tired of filling out papers while performing park inspections, then this is the program for you. It's much easier (and a time saver) to complete your inspections with the phone app. The questions can be customized to fit your particular need and you can attach photos if needed. The learning curve is very easy with A! customer support. Make sure you upload data only when connected to a WIFI . The program works well on my small smart phone screen but a larger screen or tablet would cut down on scrolling. I've used the program for over a year and love it.

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Cons

No cons were added to this review

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Shaun L.

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  • Value for money
  • Ease of use
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More than Inspection Software

Reviewed 9 years ago

City Reporter has been a huge asset to our small Facilities department. It has forced us to do inspections on sites that have been over looked in the past. The ease of use by the inspector and ability to track deficiencies is great. The customer service has been great always there when we have had any issues. Being able to customize the inspections is one of the best features. It took us a while to be able to dedicate the time to set up initially but after that its been great.

Pros

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Cons

No cons were added to this review

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Natalie W.

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  • Value for money
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CityReporter

Reviewed 9 years ago

My department has been using CityReporter for several months now. Customer service has always been prompt and helpful, and when we did the free trial they made sure that we got the most out of it. The program has totally streamlined how we do our parks inspections, and has made it much easier for the parks coordinator to communicate any issues to me so we can respond quickly and efficiently.

Pros

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Cons

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Mike B.

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Review of City Reporter

Reviewed 9 years ago

Everything is working great since the last update. I find the system very user friendly. Changing forms to make them fit my needs was very simple you don't have to be a computer geek it use City Reporter. All our foreman use the system and took less than 15 minutes to train and since most of them still have trouble with cell phones that was very impressive.

Pros

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Cons

No cons were added to this review

BC
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Ben C.

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Park Inspection Software

Reviewed 9 years ago

City Reporter park inspection software has streamlined our playground inspections. Staff no longer used paper inspections, and because it's so easy to use it has made it a lot easier for staff to stay organized and keep up with the inspections. Thank you City Reporter for a great product!

Pros

No pros were added to this review

Cons

No cons were added to this review

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Monte S.

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City Reporter

Reviewed 9 years ago

Very easy to use and excellent support!

Pros

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Cons

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Blaise L.

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  • Value for money
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Solid Reporting app and great service

Reviewed 9 years ago

We use the Cityreporter app to do our playgroud inspections and have found it to be a valuable tool. It is very easy to use and has quickly been mastered by those staff who have limited experience when it comes to technology. The customer service we have received right from training to ongoing support has also been fantastic.

Pros

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Cons

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Dave P.

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parks an sports feilds

Reviewed 9 years ago

This is a very fast an easy way to keep track of ur day to day tasks as well as any problems u have along the way! Great for monthly checks an reports for any type of job. From large scale to small towns its a handy tool for supervisors an directors in any municapality.

Pros

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Cons

No cons were added to this review