Cityworks Features

Cityworks

Public asset management system for utility agencies

4.17/5 (6 reviews)

Competitor Feature Comparison

API
Activity Tracking
Ad hoc Analysis
Ad hoc Reporting
Administrative Reporting
Asset Management
Asset Tracking
Automated Routing
Bid Management
Budgeting/Forecasting
Building Permits
CRM
Code Enforcement
Code Maintenance
Compliance Management
Contract/License Management
Cost Analysis
Customizable Reports
Data Visualization
Document Management
Employee Management
Equipment Maintenance
Equipment Tracking
Event Tracking
Expiry Notifications
Facility Management
Fee Management
Fixed Asset Management
Forms Management
Geographic Maps
Geolocation
Heatmaps
Historical Reporting
Incident Response Checklists
Inspection Management
Inventory Management
Inventory Tracking
License Issuance
Maintenance Scheduling
Mobile Access
Monitoring
Permit Issuance
Photo Management
Pipeline Reports
Predictive Analytics
Progress Tracking
Project Management
Real Time Reporting
Renewal Management
Reporting & Statistics
Reporting/Analytics
Risk Analytics
Scheduling
Search/Filter
Self Service Portal
Service Request Management
Violation Tracking
Visual Analytics
Weed Abatement Control
Work Order Management
Workflow Management
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API
Activity Tracking
Ad hoc Analysis
Ad hoc Reporting
Administrative Reporting
Asset Management
Asset Tracking
Automated Routing
Bid Management
Budgeting/Forecasting
Building Permits
CRM
Code Enforcement
Code Maintenance
Compliance Management
Contract/License Management
Cost Analysis
Customizable Reports
Data Visualization
Document Management
Employee Management
Equipment Maintenance
Equipment Tracking
Event Tracking
Expiry Notifications
Facility Management
Fee Management
Fixed Asset Management
Forms Management
Geographic Maps
Geolocation
Heatmaps
Historical Reporting
Incident Response Checklists
Inspection Management
Inventory Management
Inventory Tracking
License Issuance
Maintenance Scheduling
Mobile Access
Monitoring
Permit Issuance
Photo Management
Pipeline Reports
Predictive Analytics
Progress Tracking
Project Management
Real Time Reporting
Renewal Management
Reporting & Statistics
Reporting/Analytics
Risk Analytics
Scheduling
Search/Filter
Self Service Portal
Service Request Management
Violation Tracking
Visual Analytics
Weed Abatement Control
Work Order Management
Workflow Management
Visit WebsiteCompare App
API
Activity Tracking
Ad hoc Analysis
Ad hoc Reporting
Administrative Reporting
Asset Management
Asset Tracking
Automated Routing
Bid Management
Budgeting/Forecasting
Building Permits
CRM
Code Enforcement
Code Maintenance
Compliance Management
Contract/License Management
Cost Analysis
Customizable Reports
Data Visualization
Document Management
Employee Management
Equipment Maintenance
Equipment Tracking
Event Tracking
Expiry Notifications
Facility Management
Fee Management
Fixed Asset Management
Forms Management
Geographic Maps
Geolocation
Heatmaps
Historical Reporting
Incident Response Checklists
Inspection Management
Inventory Management
Inventory Tracking
License Issuance
Maintenance Scheduling
Mobile Access
Monitoring
Permit Issuance
Photo Management
Pipeline Reports
Predictive Analytics
Progress Tracking
Project Management
Real Time Reporting
Renewal Management
Reporting & Statistics
Reporting/Analytics
Risk Analytics
Scheduling
Search/Filter
Self Service Portal
Service Request Management
Violation Tracking
Visual Analytics
Weed Abatement Control
Work Order Management
Workflow Management
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Mobile apps

iOS App


6 reviews

Requires iOS 11.0 or later. Compatible with iPhone, iPad, and iPod touch.

Android App


0 reviews

Cityworks Feature Reviews

6 reviewers had the following to say about Cityworks's features:

flora z.

review for Cityworks

2019-11-19

Easy to start to work with it Strong GIS function Too many clicks for certain functions.

Pros

Users run the system for asset management through work order, inspection, service request modules, and etc.

Cons

As different organizations have different business work flow, we need customization to fit our business requirement.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more
Robert S.

Azteca Cityworks Review

2020-12-10

It works well in helping schedule work, show the total cost of finishing work, and visually depicting asset management.

Pros

The ability to see work visually on a map and the direct connect to GIS is also quite nice.

Cons

I'd like to see more integrations with more 3rd party road applications (though this may not be their fault), a recent change to separate maps onto a different tab makes it hard on remote users working with tablets.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Matt F.

Work and Asset Management Workhorse

2019-12-17

Good experience with feedback from our users to allow us to make Cityworks what they need and to make it more user friendly for users who do not have a GIS background.

Pros

It is also very customizable through XML and JS changes.

Cons

We have also customized the work order page to include an imbedded map.

Rating breakdown

Ease of use
Features

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Government Administration company, 1001-5000 employees)

Cityworks, effective but not intuitive.

2018-09-26

Reports have been useful in day to day tracking of equipment, labour & materials used for wide variety of tasks.

Pros

Mapping works well to "see" the assets you need to select... asset manager is better used when you know all details of assets in order to select.

Cons

Some tasks are not customizable limiting useages.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
Read more
Anonymous
(Government Administration company, 51-200 employees)

great for public works

2019-03-15

Our previous work order program did not have a mapping feature and also did not allow you to track costs.

Pros

The mapping feature allows us to see problem areas instead of just looking at a list.

Cons

If you schedule repeat work orders, they are created immediately upon completion of the current work order. This tends to clutter up your list of work orders.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

7/10
Source: Capterra
Helpful?   Yes   No
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Anonymous
(Computer Software company, 51-200 employees)

Expensive and difficult to use, but does what it's supposed to (most of the time)

2017-11-07

Good reporting and functions well with ESRI GIS to give accurate cost analyses of assets in their mapped areas.

Pros

Good capabilities in both reporting, visualisation of work being done and cost associated with those areas.

Cons

Working with third-party consultants can work, but then you have the added cost and hassle.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Weekly

Likelihood to recommend

5/10
Source: Capterra
Helpful?   Yes   No
Read more