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FAMCare vs Bonterra Penelope Comparison

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Overview

FAMCare is a web-based case management software for non-profit organizations, government bodies and human services agencies

Penelope by Athena Software is cloud-based case management software for human services and nonprofits. Ours is a secure and...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

15000

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

400

/user

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.3

17

5

4

3

2

1

9

6

1

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
89%
would recommend this app

4.2

75

5

4

3

2

1

36

30

2

4

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
87%
would recommend this app

Pros

Our employees are out in the field most of the time so to be able to access the system from anywhere is awesome. The following aspects of FAMCARE are what make it great.
FAMCare is the best system I have seen in regard to maintaining records for Foster Care, Residential Care and other community support programs that we operate.
It can be customized to meet anyone's data needs and the FAMCare team is a great resource to helping you tailor the database to meet your company's needs.

Pros

Overall the staff at Penelope is helpful and knowledgeable. Penelope is pretty expensive compared to many other databases and the software does offer a good bit to help compensate for the cost.
Overall, Penelope has been a great asset to our organization. It has helped to gather our data into one secure location for all staff to access.
Our trainer has been very responsive when we have questions and need further direction. I am very excited to finish the production side of our project and to start using the program.

Cons

In those cases, we do have to resort to paper documents. Currently, I am not aware of any offline components that can upload to FAMCare when internet connectivity is reestablished.
This would avoid the need to search an older client and then open the demographic page to then open an old treatment plan or discharge summary.
FAMCare is solely web-based which means that an internet connection is required. While most of the clients we serve have cell service in their area, we have a few that have little to no service.

Cons

This software is not intuitive. It could be the way the administrator had it set up but it was extremely frustrating and confusing to use -- even after years of using it.
Her presentations were very monotone & quite boring. We found ourselves drifting away from the meeting.
You are not able to delete errors so you are left with a lot of extra entries that make certain parts busy and confusing.
  • Vendor responds to reviews
  • Last review2 years ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features104
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Assessment Management
  • Attendance Management
  • Audit Management
  • Authorization Tracking
  • Bed Management
  • Billing & Invoicing
  • Calendar Management
  • Candidate Profiles
  • Care Plan Management
  • Case List Management
  • Case Management
  • Case Notes
  • Certification & Licensing
  • Charting
  • Child Welfare Management
  • Claims Management
  • Client Chart Audit Tools
  • Client Management
  • Client Portal
  • Clinical Assessment Tool
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmations/Reminders
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Credit Card Processing
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Collection
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • E-Prescribing
  • EHR/EMR Integration
  • Electronic Payments
  • Electronic Signature
  • Eligibility Verification
  • Email Alerts
  • Email Management
  • Employee Management
  • For Government
  • For Mental/Behavioral Health
  • For Nonprofits
  • Forms Management
  • GDPR Compliance
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Group Notes
  • HIPAA Compliant
  • Initial Assessments
  • Intake Management
  • Invoice Management
  • Level of Care Evaluation
  • Medical Billing
  • Medical History Records
  • Mobile Access
  • Monitoring
  • Multi-Factor Authentication
  • Multi-Location
  • Patient Engagement
  • Patient Intake
  • Patient Management
  • Patient Records Management
  • Payment Processing
  • Performance Metrics
  • Process/Workflow Automation
  • Program Management
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Real-Time Reporting
  • Real-Time Updates
  • Records Management
  • Referral Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • SSL Security
  • Scheduling
  • Self Payment
  • Self Service Portal
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Team Notes
  • Template Management
  • Third-Party Integrations
  • Time Tracking
  • Training Management
  • Treatment Planning
  • Volunteer Management
  • Wait List Management
  • Workflow Management
  • Total features83
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts/Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Approval Process Control
  • Assessment Management
  • Attendance Management
  • Audit Management
  • Authorization Tracking
  • Bed Management
  • Billing & Invoicing
  • Calendar Management
  • Candidate Profiles
  • Care Plan Management
  • Case List Management
  • Case Management
  • Case Notes
  • Certification & Licensing
  • Charting
  • Child Welfare Management
  • Claims Management
  • Client Chart Audit Tools
  • Client Management
  • Client Portal
  • Clinical Assessment Tool
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmations/Reminders
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Credit Card Processing
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Collection
  • Data Import/Export
  • Data Visualization
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • E-Prescribing
  • EHR/EMR Integration
  • Electronic Payments
  • Electronic Signature
  • Eligibility Verification
  • Email Alerts
  • Email Management
  • Employee Management
  • For Government
  • For Mental/Behavioral Health
  • For Nonprofits
  • Forms Management
  • GDPR Compliance
  • Goal Setting/Tracking
  • Graphical Data Presentation
  • Group Notes
  • HIPAA Compliant
  • Initial Assessments
  • Intake Management
  • Invoice Management
  • Level of Care Evaluation
  • Medical Billing
  • Medical History Records
  • Mobile Access
  • Monitoring
  • Multi-Factor Authentication
  • Multi-Location
  • Patient Engagement
  • Patient Intake
  • Patient Management
  • Patient Records Management
  • Payment Processing
  • Performance Metrics
  • Process/Workflow Automation
  • Program Management
  • Progress Notes
  • Progress Reports
  • Progress Tracking
  • Real-Time Reporting
  • Real-Time Updates
  • Records Management
  • Referral Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SMS Messaging
  • SSL Security
  • Scheduling
  • Self Payment
  • Self Service Portal
  • Survey/Poll Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Team Notes
  • Template Management
  • Third-Party Integrations
  • Time Tracking
  • Training Management
  • Treatment Planning
  • Volunteer Management
  • Wait List Management
  • Workflow Management

Integrations

  • Total integrations6
  • ArcGIS
  • Bluebeam Revu
  • Box
  • Comcate Code Enforcement Software
  • Constant Contact
  • Docusign
  • Gmail
  • Google Calendar
  • Google Maps
  • Laserfiche
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Power BI
  • QAlert
  • Salesforce Sales Cloud
  • Stripe
  • Twilio
  • Zapier
  • authorize.net
  • Total integrations1
  • ArcGIS
  • Bluebeam Revu
  • Box
  • Comcate Code Enforcement Software
  • Constant Contact
  • Docusign
  • Gmail
  • Google Calendar
  • Google Maps
  • Laserfiche
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Power BI
  • QAlert
  • Salesforce Sales Cloud
  • Stripe
  • Twilio
  • Zapier
  • authorize.net

Alternatives

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