GovPilot Reviews

GovPilot

e-Government management solution

4.63/5 (57 reviews)

NANCY PASQUALE

Gov Pilot has a lot of features, once you know how to navigate through the processes.

Used daily for 2+ years
Reviewed 2018-05-08
Review Source: Capterra

more productivity and ease of tasks

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GovPilot

e-Government management solution

Gregory Ley

GovPilot has saved me so much time and paperwork. GovPilot is very simple to use in the field.

Used daily for 6-12 months
Reviewed 2017-11-17
Review Source: Capterra

I have saved so much time and paperwork. GovPilot has truly simplified my job. I am able to do my job in the field without having to come back to the office.

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GovPilot

e-Government management solution

Jonneigh Adrion

Property Data Base

Used daily for 1-2 years
Reviewed 2019-06-04
Review Source: Capterra

I use this software everyday and love it. I think it has much more capability than what I am currently using it for. I have found their support to be available and responsive. Executive has made our Customer Relations a dream.

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GovPilot

e-Government management solution

Richard Behm

Powerful, Easy to use, Customizable, Amazing

Used daily for 1-2 years
Reviewed 2016-11-28
Review Source: Capterra

The ability to convert static, antiquated paper forms into digital, GIS-supported cloud-based formats that initiate departmental workflows and government-constituent communication has been a huge improvement and time saver for County residents and our employees. The experienced staff at GovPilot have guided the County through many paper form conversions, always finding a way to customize county systems in ways that meet project specific needs, ultimately improving processes, response times and accountability to our residents. Unlike large corporations that have a take it or leave it attitude, GovPilot welcomes suggestions and seeks feedback, employing an inclusive, team-oriented approach to developing and implementing improvements to our systems quickly and accurately - no matter the complexity of the project. Once the changes are ready for deployment, the GovPilot team comes onsite to provide in the field and office training for all employees and managers involved in the new process.

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GovPilot

e-Government management solution

Kevin Holland

Our process is evolving, and Gov Pilot is there to help and adjust at every turn.

Used daily for 2+ years
Reviewed 2017-07-28
Review Source: Capterra

Gov Pilot makes scheduling, enforcement, the inspection process, issuance of forms and certificates, and record keeping easier and ties all processes together to get a complete and easily accessed record of township properties.

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GovPilot

e-Government management solution

Charlotte Piegaro

As a user

Used daily for less than 6 months
Reviewed 2017-10-27
Review Source: Capterra

Not as much phone time and email time sending the complaints to the proper department and person. Also - Adm notes section allows us to give more information to the department handling the complaint without getting on the phone. Putting things in writing can do away with any misunderstanding there may be when discussing on the phone with the person handling complaint. Follow up to the department on a complaint and the time since it has been 'in progress' is easily determined by the dates listed on the spreadsheet page. Helps keep track of the many phone calls and emails that come in as complaints or simple inquiries on Township items.

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GovPilot

e-Government management solution

Romi Pascual

Excellent! GovPilot has made tracking properties within the City so much easier!

Used daily for 6-12 months
Reviewed 2017-07-18
Review Source: Capterra

The ability to customize the software to suit the City's needs is really impressive. I was able to create a custom process with the help of the GovPilot team to track vacant properties, abandoned properties and foreclosures within the City. This software has saved countless hours and has made data collection so much more accurate. I love being able to automatically generate a large number of notices and letters with the click of a button. The GovPilot team is so attentive and in many cases they were able to make my requested changes within minutes! I really enjoy using GovPilot and customizing the software with the team.

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GovPilot

e-Government management solution

Adam Hubeny

I'm just starting to use the system everyday and I continue to find it easier and easier to use

Used daily for 2+ years
Reviewed 2017-07-21
Review Source: Capterra

The software covers a lot of what we do in municipal government. It keeps all of our programs together and in one location. I can sign on in the morning and stay on to the end of the day. It is also set up for e-mail alerts when a new issue arises.

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GovPilot

e-Government management solution

Jessey Newman

Great Data capturing platform

Used daily for 2+ years
Reviewed 2019-06-18
Review Source: Capterra

I have had a pleasant experience with GovPilot thus far and will continue to use the case management system to the way it fits our needs.

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GovPilot

e-Government management solution

Robin Busby

Once Designed For The Use Of Your Organization, This Software Is Very Functional In Data Capture

Used daily for 2+ years
Reviewed 2019-06-18
Review Source: Capterra

Code Enforcement uses this software to capture daily functions that occur throughout our area with our utilities that require the assistance of Code Enforcement. We also capture Customer inquiries. GovPilot provides easy access to our records in a snap!

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GovPilot

e-Government management solution

Mike Marcum

Easy to Use and Adaptable

Used daily for 6-12 months
Reviewed 2019-07-03
Review Source: Capterra

It was an easy transition to this system. It only takes a few minutes to enter a concern and anyone else on the system can check on any call to see where you are on it, whether you need to follow-up, contact someone, or what needs to b done to close it out.

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GovPilot

e-Government management solution

Meg Whipple

Excellent experience with the our software and entire gov pilot team!

Used daily for 6-12 months
Reviewed 2018-01-19
Review Source: Capterra

Streamlined all my daily processes. Easy for me and other department members to search for information. Brought our processes up to date and eliminated all illegible paperwork.

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GovPilot

e-Government management solution

Stephen Pittman

We love it! User Friendly and a multitude of features! Awesome customer service as well!

Used daily for 1-2 years
Reviewed 2018-05-17
Review Source: Capterra

The software provides a user friendly database that goes much farther than your typical databases. The options and features it provides surpass anything we have had in the past. Record keeping, reporting, invoicing, stats, it can do it all!

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GovPilot

e-Government management solution

Mary Matlack

Great. The software does what we want and customer support/James is very responsive to our requests.

Used daily for 6-12 months
Reviewed 2017-07-27
Review Source: Capterra

I am more productive since the system is automated to our needs.

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GovPilot

e-Government management solution

Sue Minock

The GovPilot Team is very accommodating. The software has nice features and helps with tracking.

Used daily for 6-12 months
Reviewed 2018-05-02
Review Source: Capterra

As records custodian, the software's tracking of records is very nice; no more logging in excel spreadsheets for OPRAs. GovPilot also allows for the residents to complete an application for Zoning, OPRA, Rental/Resale CCOs, etc online. The residents are able to see receipt, processing and fulfillment of their requests. It's a really nice tool.

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GovPilot

e-Government management solution

Richard Marra

GovPilot

Used daily for 2+ years
Reviewed 2019-06-13
Review Source: Capterra

Ease of use with map and views. Love the different fields they allow us to use.

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GovPilot

e-Government management solution

Matthew Hall

The Property Pilot software is a valuable tool for our municipality.

Used daily for 1-2 years
Reviewed 2018-05-15
Review Source: Capterra

The ability to access the program from anywhere and view property parcels and other important information.

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GovPilot

e-Government management solution

Kevin Boyle

GOV Pilot GPS

Used daily for 2+ years
Reviewed 2019-06-13
Review Source: Capterra

The Borough and our residents use the GPS function on a daily basis. It is a valuable tool for all of our departments.

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GovPilot

e-Government management solution

Darren Bryden

GovPilot is a game changer

Used daily for 6-12 months
Reviewed 2018-10-24
Review Source: Capterra

The City of Elizabeth is using GovPilot for Report a Concern and 9 other processes. Gov Pilot has enabled us to retire legacy systems and replace paper with a very efficient set of tools. Our response time is faster and there are far fewer errors in our workflows.

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GovPilot

e-Government management solution

Sharon Abramski

It has taken awhile to get this up & running , but once in place, it's a great program.

Used daily for 1-2 years
Reviewed 2017-11-22
Review Source: Capterra

Very user friendly on the inquiry side. Most users that find this on the website have little trouble submitting FOIL and complaints.

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GovPilot

e-Government management solution

Vanessa Nienhouse

OPRA

Used daily for 6-12 months
Reviewed 2019-06-18
Review Source: Capterra

We, like many Borough's, are being overwhelmed with OPRA requests. The GovPilot Program has allowed me to manage this high volume with ease. The staff has been amazing and extremely helpful. They make you feel like you are there only customer and every issue large or small is handled and resolved promptly.

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GovPilot

e-Government management solution

Dana Struthers

Municipal Court Database

Used daily for 6-12 months
Reviewed 2019-06-13
Review Source: Capterra

While this was their first attempt at a court database, they did a pretty fantastic job. They listened to what I wanted and needed and we all worked together to get this very useful database!

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GovPilot

e-Government management solution

Riddhi Patel

Module Review

Used daily for 1-2 years
Reviewed 2019-06-18
Review Source: Capterra

It is very easy to use for both ends, constituents and administrative!

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GovPilot

e-Government management solution

Tara Ventola

Glen RIdge NJ

Used daily for 1-2 years
Reviewed 2019-06-14
Review Source: Capterra

The OPRA software is my favorite program. Makes tracking and follow-up on requests very easy. customer service is great

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GovPilot

e-Government management solution

Marc Leckington

Changed the way we work

Used daily for less than 6 months
Reviewed 2018-09-24
Review Source: Capterra

We are in the very early days of using GovPilot beyond just the initial reason we bought the software. Recently, we were evaluating offers to buy properties in the City. Using GovPilot, we were able to make far more informed decisions about these transactions. We were able to see violations on the buyer's properties, overlaying zoning and redevelopment areas on the map, and even click through to google street view. I'm looking forward to even more functionality as we build new tools and add new data.

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GovPilot

e-Government management solution

Maria Golda

Very helpful.

Used daily for 6-12 months
Reviewed 2017-07-18
Review Source: Capterra

More efficient work flow.

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GovPilot

e-Government management solution

Ernestq Smith

the staff are always willing to try and help

Used daily for 6-12 months
Reviewed 2018-05-23
Review Source: Capterra

The software will make my units more efficient and finding/processing work much faster. We are also offering the public 24 hour access for filing concerns.

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GovPilot

e-Government management solution

Ross Kownatsky

EXCELLENT SINGLE SOURCE PROVIDOR

Used daily for 6-12 months
Reviewed 2019-06-17
Review Source: Capterra

Excellent communication and extremely responsive tech support.

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GovPilot

e-Government management solution

brian dyer

I like the GovPilot package. Helpful for record keeping and tracking.

Used daily for 6-12 months
Reviewed 2017-08-03
Review Source: Capterra

Easy to use and it has features that are needed to maintain proper records.

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GovPilot

e-Government management solution

Nicholas Weiss

Its a great system but requires patience to get it right.

Used daily for 6-12 months
Reviewed 2018-05-01
Review Source: Capterra

It created a more streamlined work flow and organized my permits onto one data base.

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GovPilot

e-Government management solution

Kim Parent

Not very user friendly, but with great customer support it became a good experience.

Used daily for 6-12 months
Reviewed 2018-04-26
Review Source: Capterra

Improved my computer skills!

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GovPilot

e-Government management solution

Jeanne Smith

The staff are awesome and worked with us for any request we had. Quick responses too!

Used daily for 6-12 months
Reviewed 2017-07-18
Review Source: Capterra

The automated responses and tracking ability especially for complaints and OPRA requests. Also the GIS component that shows various municipal features.

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GovPilot

e-Government management solution

Ryan M. Jones

GovPilot has significantly changed the way we operate within the Borough.

Used weekly for 6-12 months
Reviewed 2017-11-21
Review Source: Capterra

Time savings, efficiencies, and integration between departments that will hopefully lead to time savings.

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GovPilot

e-Government management solution

Christopher Willms

Since signing on, customer service and project management has been #1. Perfect applications for us.

Used daily for less than 6 months
Reviewed 2018-04-26
Review Source: Capterra

The items that we love the most is the customization that can be done. From the littlest form to the most complicated application, no matter what we are looking to do, GovPilot is able to accommodate us. They are easily able to seamlessly take antique paper applications and make them into easy to use online forms that give us the ability to track items that we never were before.

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GovPilot

e-Government management solution

Maureen Kurzynski

Tax Collector

Used daily for 1-2 years
Reviewed 2019-06-13
Review Source: Capterra

The software is easy to use. Now everything is in one place.

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GovPilot

e-Government management solution

Richard Marra

Very professional and helpful with whatever inquiries I may have.

Used daily for 6-12 months
Reviewed 2018-05-22
Review Source: Capterra

I enjoy the ability to look around the city using the mapping and the ability to keep properties organized.

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GovPilot

e-Government management solution

Anthony Buontempo

A good overall system that helps us manage requests.

Used weekly for 1-2 years
Reviewed 2018-05-25
Review Source: Capterra

It helps us to track and follow up with requests and is user-friendly. It allows employees to view everything in one central location.

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GovPilot

e-Government management solution

Jenny Gleghorn

A pleasure

Used daily for 6-12 months
Reviewed 2017-10-12
Review Source: Capterra

I feel this product answers all the needs of my office and town residents.

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GovPilot

e-Government management solution

Anne Marie Friscia

The Borough Departments are happy with this computer program.

Used daily for less than 6 months
Reviewed 2017-10-25
Review Source: Capterra

Improved communication for our Governing Body to direct a resident to log in his/her concern or request for information (OPRA)

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GovPilot

e-Government management solution

Paul Horta

Excellent web-based GIS tool!

Reviewed 2016-12-05
Review Source: Capterra

As a Professional Land Surveyor for over 20 years, I have witnessed many changes to the process of collecting, mapping and displaying field data. Whether it was paper drawings, CAD and now GIS, the "tools of the trade" have changed but we still must provide accurate information and make it easy to access, understand and use. That's where, I believe, "web-based" GIS has a big future and the good people at GovPilot have created a great tool that displays mapping data clearly to the public via a custom Internet web portal. GovPilots portal graphically displays all of the Town's assets on a web-based map with a simple, easy to use layout for the Town's residents and staff members to use (24 x 7 x 365).

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GovPilot

e-Government management solution

Dwayne M Harris

GovPilot has been wonderful. They are very easy to work with and have been responsive to our needs.

Used daily for less than 6 months
Reviewed 2018-04-23
Review Source: Capterra

Makes managing office operations much easier and more efficient.

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GovPilot

e-Government management solution

Stephanie Thelen

I have truly enjoyed working with rep on the build out of our software

Used daily for less than 6 months
Reviewed 2018-05-02
Review Source: Capterra

I like that all files are contained in one format. I will also really enjoy the "notes" section when it becomes available later this month.

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GovPilot

e-Government management solution

Todd Twichell

Excellent training and customer support.

Used weekly for 6-12 months
Reviewed 2017-11-20
Review Source: Capterra

Very user friendly. Like that the software can easily be customized for our needs. Many options are available to the customer.

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GovPilot

e-Government management solution

Kathryn Hutchinson

Very pleasant staff

Used daily for 6-12 months
Reviewed 2018-07-28
Review Source: Capterra

It's ability to ne modify to fit individual needs. When a change is required to suit an individual customers needs it is corrrcted for that one customer.

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GovPilot

e-Government management solution

Greg Smith

Gov Pilot

Used daily for less than 6 months
Reviewed 2019-10-24
Review Source: Capterra

This software has allowed the city to combined two or three software into one. Customer service has been great.

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GovPilot

e-Government management solution

Lauren M

Excellent customer service

Used weekly for 1-2 years
Reviewed 2019-06-12
Review Source: Capterra

The ease of use and the customer service.

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GovPilot

e-Government management solution

Dena Ploch

Staff is always very helpful and on top of fixing any issues.

Used weekly for 6-12 months
Reviewed 2017-10-16
Review Source: Capterra

Program is very easy to use. Residents like the convenience of online forms, OPRA especially.

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GovPilot

e-Government management solution

Teresa DePula

gov piolt

Used daily for less than 6 months
Reviewed 2019-06-17
Review Source: Capterra

How to find contractors and the permits issued to them.

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GovPilot

e-Government management solution

Joseph Grace

Good over all online product

Used monthly for 1-2 years
Reviewed 2017-07-24
Review Source: Capterra

online services and flexibility of online forms and databases

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GovPilot

e-Government management solution

John DiFalco

GovPilot

Used daily for less than 6 months
Reviewed 2019-06-18
Review Source: Capterra

GovPilot is very user-friendly and staff is very helpful and easy to work with.

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GovPilot

e-Government management solution

Joe Mench

GovPilot is an intuitive and easy to use program.

Used weekly for less than 6 months
Reviewed 2017-07-24
Review Source: Capterra

Easy to access information that our residents can view from almost any device.

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GovPilot

e-Government management solution

Yolanda Vazquez

Housing Inspections Use

Used daily for less than 6 months
Reviewed 2018-09-27
Review Source: Capterra

Program is simple and easy to use. Maps help in identifying properties easily.

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GovPilot

e-Government management solution

Vicki Gough

The program was easy to learn.

Used weekly for less than 6 months
Reviewed 2017-07-27
Review Source: Capterra

The software is user friendly. It is very easy to edit any of the property information. The different reports that you are able to run are very helpful.

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GovPilot

e-Government management solution

Joe Costa

Improved efficencies through auotmated workflows and data collection

Reviewed 2015-10-08
Review Source: Capterra

Pros: Great tool for gathering data for statistical analysis, communication between divisions. The workflow system delivers real time information and is easily adjustable. In conjunction with tablet use, it allows for more efficient use of inspectors. The system customizes the forms, letters and workflows to your needs.

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GovPilot

e-Government management solution

Kate Lafferty

I am unaware of the cost so I cannot answer the value for money

Used weekly for 6-12 months
Reviewed 2017-10-10
Review Source: Capterra

The ability to quickly and easily look at the all the applications and see the status of them as a whole.

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GovPilot

e-Government management solution

Eileen Birch

Improved workflow

Reviewed 2016-10-06
Review Source: Capterra

We use this for different programs and it has improved our workflow. Any issues that arise are handled right away. The support staff is terrific to work with - always helpful.

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GovPilot

e-Government management solution

Virginia Kehoe

great company to work with

Reviewed 2017-03-01
Review Source: Capterra

GovPilot was wonderful and easy to work with. The team was friendly and helpful! Thank you for your help!

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GovPilot

e-Government management solution