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GovPilot Reviews - Page 2

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76 reviews

Recommended

BD
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Billie D.

Government Administration, 11-50 employees

Used daily for less than 6 months

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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GovPilot is what my department has spent years searching for

Reviewed 2 years ago

I have already recommended GovPilot to several other county departments and have made myself available to them for questions regarding the switch. I have been pleasantly surprised with all of the features that our previous software didn't offer and, a lot of which, I didn't even know how much we needed them. Automatically notifying residents that their complaint has been handled or that their permit...

Pros

The GovPilot team have been nothing but professionals for the entire process of changing from our previous asset management software to GovPilot. They gathered the details of what we were doing before, what we didn't like about our previous software, and how they could help fill in the gaps. Then they worked closely with myself and several of my team leaders to come up with a tailor fit solution to...

Cons

When reading reviews, I tend to distrust those that don't mention something negative in their review. There is always something that can be improved. Believe me, I had to think long and hard about what could be improved on with GovPilot. The only thing I could come up with was that they are obviously a New Jersey based company because a few of the fillable fields in our forms still referenced New Jersey for a few days before we were able to get them all switched over. That was it. That's all I could come up with. I have been entirely satisfied with GovPilot.

Vendor response

Thank you very much for your wonderful (and thorough) review and feedback! Please be sure to reach out to your account manager or our support team any time you need anything! We look forward to working with you!

CL
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Christina L.

Government Administration, 11-50 employees

Used daily for 2+ years

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Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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To GovPilot and Beyond!

Reviewed 2 years ago

Residents no longer need to wait to speak with a staff member during operating hours to access property information with the GIS Map. GovPilot is the perfect partner to work with a growing Township to create simplified processes for individuals to access information independently. The modules allow anyone to complete a form at any time, anywhere, decreasing our phone call and foot traffic so we can focus on other tasks. We are implementing additional modules that will further assist our office as we move forward into the electronic and digital era!

Pros

GovPilot helps us quickly and efficiently communicate between departments, and all communications are saved for later reference. Residents are able to notify Township officials of a concern at any time/day, not only during business hours. The automatic email notification for new RAC allows for response in emergency situations.

Cons

We found a few additional features for our purposes. We asked if only the CCO Inspector could be chosen for scheduling the Inspection on the drop-down feature to limit confusion. We also requested an automatic reminder for RAC for any NOV when the 10 days is expiring for Code Enforcement to follow-up.

Vendor response

Thank you very much for your wonderful review and for your ongoing feedback with our account management team! have been excited to partner with you and we look forward to continuing to help you move forward with your digital transformation!