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Penelope vs CharityTracker Comparison

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Overview

Penelope by Athena Software is cloud-based case management software for human services and nonprofits. Ours is a secure and...

Easy-to-use & HIPAA-compliant human services/social services cloud case management software. Designed for nonprofits to record...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
$

20

/momonth
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.3

5

4

3

2

1

36

29

2

4

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.5

5

4

3

2

1

607

334

62

7

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

Pros

Overall the staff at Penelope is helpful and knowledgeable. Penelope is pretty expensive compared to many other databases and the software does offer a good bit to help compensate for the cost.

BK

Beth K.

Overall, Penelope has been a great asset to our organization. It has helped to gather our data into one secure location for all staff to access.

EM

Elena M.

Our trainer has been very responsive when we have questions and need further direction. I am very excited to finish the production side of our project and to start using the program.

TS

Tara S.

Pros

I like the barcode scanner component, it makes it really easy to find clients. I also like the way it integrates with all of the other charities in the community and helps us coordinate.

LS

Lani S.

It's a great way to communicate a need to multiple agencies/users at the same time. It's a great informational database as well.

WJ

Wendy J.

I like the ability to be able to track my events, the mobile access, and the ease of use and functionality.

LH

Liz H.

Cons

This software is not intuitive. It could be the way the administrator had it set up but it was extremely frustrating and confusing to use -- even after years of using it.

SS

Stephanie S.

Her presentations were very monotone & quite boring. We found ourselves drifting away from the meeting.

TB

Trish B.

You are not able to delete errors so you are left with a lot of extra entries that make certain parts busy and confusing.

NA

Nicole A.

Cons

Some of the features are blurry and look oldschool.

ML

Mary L.

The only thing I dislike about the program is when someone posts on the board, they don't set a date for the post to be deleted, and the post just remains there forever.

WJ

Wendy J.

I am a mobile connoisseur and primary use a phone for most things. It is very annoying scrolling and resizing pages to read each part.

AR

Anonymous Reviewer

  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last review2 months ago

Key features

  • Total features86
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Assessment Notes
  • Attendance Management
  • Authorization Tracking
  • Billing & Invoicing
  • Calendar Management
  • Case List Management
  • Case Management
  • Case Notes
  • Charting
  • Child Welfare Management
  • Claims Management
  • Client Chart Audit Tools
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • E-Prescribing
  • EDI
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Employee Management
  • For Mental/Behavioral Health Practices
  • For Nonprofits
  • Forms Management
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Group Notes
  • HIPAA Compliant
  • Initial Assessments
  • Invoice Management
  • Medical Billing
  • Medical History Records
  • Member Communication
  • Member Database
  • Multi-Location
  • Multi-Provider Practice
  • Patient Management
  • Patient Records Management
  • Payment Processing
  • Program Management
  • Progress Reports
  • Progress Tracking
  • Real Time Reporting
  • Records Management
  • Referral Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Search/Filter
  • Self Payment
  • Self Service Portal
  • Task Management
  • Task Scheduling
  • Team Notes
  • Template Management
  • Third Party Integrations
  • Time Tracking
  • Training Management
  • Treatment Planning
  • Utilization Reporting
  • Wait List Management
  • Workflow Management
  • Total features48
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Assessment Notes
  • Attendance Management
  • Authorization Tracking
  • Billing & Invoicing
  • Calendar Management
  • Case List Management
  • Case Management
  • Case Notes
  • Charting
  • Child Welfare Management
  • Claims Management
  • Client Chart Audit Tools
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • E-Prescribing
  • EDI
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Employee Management
  • For Mental/Behavioral Health Practices
  • For Nonprofits
  • Forms Management
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Group Notes
  • HIPAA Compliant
  • Initial Assessments
  • Invoice Management
  • Medical Billing
  • Medical History Records
  • Member Communication
  • Member Database
  • Multi-Location
  • Multi-Provider Practice
  • Patient Management
  • Patient Records Management
  • Payment Processing
  • Program Management
  • Progress Reports
  • Progress Tracking
  • Real Time Reporting
  • Records Management
  • Referral Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Search/Filter
  • Self Payment
  • Self Service Portal
  • Task Management
  • Task Scheduling
  • Team Notes
  • Template Management
  • Third Party Integrations
  • Time Tracking
  • Training Management
  • Treatment Planning
  • Utilization Reporting
  • Wait List Management
  • Workflow Management

Integrations

  • Total integrations1
  • ArcGIS
  • Authorize.net
  • Box
  • Constant Contact
  • Emma
  • Gmail
  • Google Calendar
  • Google Maps
  • Kindful
  • Laserfiche
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
  • NationBuilder
  • PayPal
  • QAlert
  • Salesforce Sales Cloud
  • Workday HCM
  • Zapier
  • Total integrationsN/A
  • ArcGIS
  • Authorize.net
  • Box
  • Constant Contact
  • Emma
  • Gmail
  • Google Calendar
  • Google Maps
  • Kindful
  • Laserfiche
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
  • NationBuilder
  • PayPal
  • QAlert
  • Salesforce Sales Cloud
  • Workday HCM
  • Zapier