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Penelope vs Exponent Case Management Comparison

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Overview

Penelope by Athena Software is cloud-based case management software for human services and nonprofits. Ours is a secure and...

Exponent Case Management is a cloud-based case management solution which assists program managers and agency leaders with...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.3

5

4

3

2

1

36

29

2

4

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.8

5

4

3

2

1

10

3

0

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
100%
would recommend this app

Pros

Overall the staff at Penelope is helpful and knowledgeable. Penelope is pretty expensive compared to many other databases and the software does offer a good bit to help compensate for the cost.

BK

Beth K.

Overall, Penelope has been a great asset to our organization. It has helped to gather our data into one secure location for all staff to access.

EM

Elena M.

Our trainer has been very responsive when we have questions and need further direction. I am very excited to finish the production side of our project and to start using the program.

TS

Tara S.

Pros

The process is intuitive and straightforward. I'm happy when our instructors are happy.

JZ

Jared Z.

We discussed this with the Exponent team, and they immediately jumped in to help us craft a re-integration strategy, with terrific support from their management and development teams.

RW

Rick W.

Exponent Case Management, much like Salesforce system it is built on, is a very powerful product that allows any organization to map and fits its proprietary business processes to the system.

HR

Helene R.

Cons

This software is not intuitive. It could be the way the administrator had it set up but it was extremely frustrating and confusing to use -- even after years of using it.

SS

Stephanie S.

Her presentations were very monotone & quite boring. We found ourselves drifting away from the meeting.

TB

Trish B.

You are not able to delete errors so you are left with a lot of extra entries that make certain parts busy and confusing.

NA

Nicole A.

Cons

The learning curve has been steep for me (system administrator) since I didn't have previous Salesforce experience. There is so much to learn it can be hard to know where to start.

ML

Mary Lynn A.

Runs very slow (especially in lightning view), Salesforce functions are not intuitive, pulling reports was very difficult at first.

JD

Julia D.

We were looking to implement a case mgt system for all our social workers handling foster, adoption, crisis pregnancy , hostel and child care residential services.

HR

Helene R.

  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features86
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Assessment Notes
  • Attendance Management
  • Authorization Tracking
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Campaign Management
  • Case List Management
  • Case Management
  • Case Notes
  • Certification & Licensing
  • Charting
  • Child Welfare Management
  • Claims Management
  • Client Chart Audit Tools
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Committee Management
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • Donor Management
  • Drag & Drop
  • Dues Management
  • E-Prescribing
  • EDI
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Employee Management
  • Event Management
  • Event Scheduling
  • For Mental/Behavioral Health Practices
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Goal Setting / Tracking
  • Grant Management
  • Graphical Data Presentation
  • Group Notes
  • HIPAA Compliant
  • Initial Assessments
  • Invoice Management
  • Medical Billing
  • Medical History Records
  • Member Database
  • Membership Management
  • Mobile Access
  • Multi-Location
  • Multi-Provider Practice
  • Patient Management
  • Patient Records Management
  • Payment Processing
  • Program Management
  • Progress Reports
  • Progress Tracking
  • Project Time Tracking
  • Real Time Analytics
  • Real Time Reporting
  • Receipt Management
  • Records Management
  • Recurring/Subscription Billing
  • Referral Management
  • Referral Tracking
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Self Payment
  • Self Service Portal
  • Social Media Integration
  • Social Media Management
  • Task Management
  • Task Scheduling
  • Team Notes
  • Template Management
  • Third Party Integrations
  • Time Tracking
  • Training Management
  • Treatment Planning
  • Utilization Reporting
  • Volunteer Management
  • Wait List Management
  • Website Integration
  • Workflow Management
  • Total features89
  • API
  • Access Controls/Permissions
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Assessment Notes
  • Attendance Management
  • Authorization Tracking
  • Billing & Invoicing
  • CRM
  • Calendar Management
  • Campaign Management
  • Case List Management
  • Case Management
  • Case Notes
  • Certification & Licensing
  • Charting
  • Child Welfare Management
  • Claims Management
  • Client Chart Audit Tools
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Committee Management
  • Communication Management
  • Compliance Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Digital Signature
  • Document Management
  • Document Storage
  • Document Templates
  • Donor Management
  • Drag & Drop
  • Dues Management
  • E-Prescribing
  • EDI
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Email Invitations & Reminders
  • Email Management
  • Employee Management
  • Event Management
  • Event Scheduling
  • For Mental/Behavioral Health Practices
  • For Nonprofits
  • Forms Management
  • Fundraising Management
  • Goal Setting / Tracking
  • Grant Management
  • Graphical Data Presentation
  • Group Notes
  • HIPAA Compliant
  • Initial Assessments
  • Invoice Management
  • Medical Billing
  • Medical History Records
  • Member Database
  • Membership Management
  • Mobile Access
  • Multi-Location
  • Multi-Provider Practice
  • Patient Management
  • Patient Records Management
  • Payment Processing
  • Program Management
  • Progress Reports
  • Progress Tracking
  • Project Time Tracking
  • Real Time Analytics
  • Real Time Reporting
  • Receipt Management
  • Records Management
  • Recurring/Subscription Billing
  • Referral Management
  • Referral Tracking
  • Registration Management
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Self Payment
  • Self Service Portal
  • Social Media Integration
  • Social Media Management
  • Task Management
  • Task Scheduling
  • Team Notes
  • Template Management
  • Third Party Integrations
  • Time Tracking
  • Training Management
  • Treatment Planning
  • Utilization Reporting
  • Volunteer Management
  • Wait List Management
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations1
  • ArcGIS
  • Authorize.net
  • Box
  • Constant Contact
  • Emma
  • Gmail
  • Google Calendar
  • Google Maps
  • Kindful
  • Laserfiche
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
  • NationBuilder
  • PayPal
  • QAlert
  • Salesforce Sales Cloud
  • Workday HCM
  • Zapier
  • Total integrations14
  • ArcGIS
  • Authorize.net
  • Box
  • Constant Contact
  • Emma
  • Gmail
  • Google Calendar
  • Google Maps
  • Kindful
  • Laserfiche
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
  • NationBuilder
  • PayPal
  • QAlert
  • Salesforce Sales Cloud
  • Workday HCM
  • Zapier