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Penelope vs KaleidaCare Solutions Comparison

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Overview

Penelope by Athena Software is cloud-based case management software for human services and nonprofits. Ours is a secure and...

KaleidaCare is a foster care management software to help social service agencies manage billing, cases, and clients. The...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from

No info

  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.3

5

4

3

2

1

36

29

2

4

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
88%
would recommend this app

4.4

5

4

3

2

1

20

18

5

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

Pros

Overall the staff at Penelope is helpful and knowledgeable. Penelope is pretty expensive compared to many other databases and the software does offer a good bit to help compensate for the cost.

BK

Beth K.

Overall, Penelope has been a great asset to our organization. It has helped to gather our data into one secure location for all staff to access.

EM

Elena M.

Our trainer has been very responsive when we have questions and need further direction. I am very excited to finish the production side of our project and to start using the program.

TS

Tara S.

Pros

Their customer service is excellent!!! They offer lots of resources and extra training when needed. The staff are easily accessible and pleasant to work with.

LC

LAUREE C.

Its layout is user-friendly and clean, data input is easy and customizable, and customer service is amazing.

KV

Kaylee V.

System support is always responsive and helpful. I really enjoy using this product.

JW

Jessica W.

Cons

This software is not intuitive. It could be the way the administrator had it set up but it was extremely frustrating and confusing to use -- even after years of using it.

SS

Stephanie S.

Her presentations were very monotone & quite boring. We found ourselves drifting away from the meeting.

TB

Trish B.

You are not able to delete errors so you are left with a lot of extra entries that make certain parts busy and confusing.

NA

Nicole A.

Cons

I think my only complaint about Kaleidacare is it is sometimes difficult to extract data.

KV

Kaylee V.

I can't say there's anything I actually dislike, though.

Milo W.

This software is not very user friendly and it seems to be very confusing at times to use. A lot of us at our facility have a hard time using it and trying to figure out how to use it.

SP

Sophia P.

  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last reviewa year ago

Key features

  • Total features86
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Assessment Notes
  • Attendance Management
  • Authorization Tracking
  • Billing & Invoicing
  • Calendar Management
  • Case List Management
  • Case Management
  • Case Notes
  • Certification & Licensing
  • Charting
  • Child Welfare Management
  • Claims Management
  • Client Chart Audit Tools
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Digital Signature
  • Document Management
  • Document Templates
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Employee Management
  • For Mental/Behavioral Health Practices
  • Forms Management
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Group Notes
  • HIPAA Compliant
  • Initial Assessments
  • Inpatient/Residential
  • Invoice Management
  • Medical Billing
  • Medical History Records
  • Multi-Location
  • Multi-Provider Practice
  • Patient Management
  • Patient Records Management
  • Payment Processing
  • Program Management
  • Progress Reports
  • Progress Tracking
  • Real Time Reporting
  • Records Management
  • Referral Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Self Payment
  • Self Service Portal
  • Single Provider Practice
  • Task Management
  • Task Scheduling
  • Team Notes
  • Template Management
  • Third Party Integrations
  • Time Tracking
  • Training Management
  • Treatment Planning
  • Utilization Reporting
  • Wait List Management
  • Workflow Management
  • Total features50
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Administrative Reporting
  • Alerts / Escalation
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Assessment Notes
  • Attendance Management
  • Authorization Tracking
  • Billing & Invoicing
  • Calendar Management
  • Case List Management
  • Case Management
  • Case Notes
  • Certification & Licensing
  • Charting
  • Child Welfare Management
  • Claims Management
  • Client Chart Audit Tools
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Compliance Tracking
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Creation
  • Data Import/Export
  • Digital Signature
  • Document Management
  • Document Templates
  • E-Prescribing
  • EDI
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Alerts
  • Employee Management
  • For Mental/Behavioral Health Practices
  • Forms Management
  • Goal Setting / Tracking
  • Graphical Data Presentation
  • Group Notes
  • HIPAA Compliant
  • Initial Assessments
  • Inpatient/Residential
  • Invoice Management
  • Medical Billing
  • Medical History Records
  • Multi-Location
  • Multi-Provider Practice
  • Patient Management
  • Patient Records Management
  • Payment Processing
  • Program Management
  • Progress Reports
  • Progress Tracking
  • Real Time Reporting
  • Records Management
  • Referral Management
  • Referral Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • SSL Security
  • Scheduling
  • Self Payment
  • Self Service Portal
  • Single Provider Practice
  • Task Management
  • Task Scheduling
  • Team Notes
  • Template Management
  • Third Party Integrations
  • Time Tracking
  • Training Management
  • Treatment Planning
  • Utilization Reporting
  • Wait List Management
  • Workflow Management

Integrations

  • Total integrations1
  • ArcGIS
  • Authorize.net
  • Box
  • Constant Contact
  • Emma
  • Gmail
  • Google Calendar
  • Google Maps
  • Kindful
  • Laserfiche
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
  • NationBuilder
  • PayPal
  • QAlert
  • Salesforce Sales Cloud
  • Workday HCM
  • Zapier
  • Total integrations3
  • ArcGIS
  • Authorize.net
  • Box
  • Constant Contact
  • Emma
  • Gmail
  • Google Calendar
  • Google Maps
  • Kindful
  • Laserfiche
  • Mailchimp
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Word
  • NationBuilder
  • PayPal
  • QAlert
  • Salesforce Sales Cloud
  • Workday HCM
  • Zapier