Penelope Reviews

Penelope

Cloud-based case management software for human services.

4.26/5 (57 reviews)
Pros
  • Customer support is awesome. They get back to you super quickly. It is very user friendly and efficient!
  • I like this program for all our employees to use, its not hard to navigate and we all pretty much like it
  • The ability to have running stats/evaluations which can be printed out and reported on with the click of a button!
  • It makes everything a lot easier to find regarding clients and workers. It helps programs run smoothly on the paperwork side.
Cons
  • signs off every 15 min not mobile friendly (iphone) emails are so slow that it might take a day to be received
  • I've been using this software daily for a few months and the site has went down once for about half of a day. Would love to see an app for it.
  • This software is not intuitive. It could be the way the administrator had it set up but it was extremely frustrating and confusing to use -- even after years of using it.
84%
recommended this to a friend or a colleague
Christine Decker

Pretty Good Software!

Used daily for less than 6 months
Reviewed 2018-04-20
Review Source: Software Advice

Pros
Customer support is awesome. They get back to you super quickly. It is very user friendly and efficient!

Cons
I've been using this software daily for a few months and the site has went down once for about half of a day. Would love to see an app for it.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Penelope

Cloud-based case management software for human services.

Stephanie Spiegel

So Difficult

Used occasionally for 2+ years
Reviewed 2019-12-16
Review Source: Capterra

I'll just say this -- I was very glad to switch over to something that actually made sense to me.

Pros
It has a lot of what you need for conducting therapy and submitting for billing. I don't believe you'd need anything else really.

Cons
This software is not intuitive. It could be the way the administrator had it set up but it was extremely frustrating and confusing to use -- even after years of using it.

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 3/10

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Penelope

Cloud-based case management software for human services.

Elias Abdel Ahad

the worst ever

Used daily for 1-2 years
Reviewed 2018-01-12
Review Source: Software Advice

please make it for normal people

Cons
signs off every 15 min not mobile friendly (iphone) emails are so slow that it might take a day to be received

Rating breakdown

Ease of use
Features

Likelihood to recommend: 1/10

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Penelope

Cloud-based case management software for human services.

Diamond Trice

Awesome easy to use

Used daily for less than 6 months
Reviewed 2017-05-09
Review Source: Capterra

Pros
It makes everything a lot easier to find regarding clients and workers. It helps programs run smoothly on the paperwork side.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Penelope

Cloud-based case management software for human services.

Jodee Pescitelli

Our agency is transitioning from paper files to electronic doccumentation.

Used daily for less than 6 months
Reviewed 2017-08-25
Review Source: Capterra

Pros
The ability to have running stats/evaluations which can be printed out and reported on with the click of a button!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Penelope

Cloud-based case management software for human services.

Tiffany Bandin

Penelope By Athena, good program!

Used daily for less than 6 months
Reviewed 2018-01-11
Review Source: Software Advice

Great!

Pros
I like this program for all our employees to use, its not hard to navigate and we all pretty much like it

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Penelope

Cloud-based case management software for human services.

Cassie Paulsen

We love Penelope!

Reviewed 2017-02-21
Review Source: Capterra

We have been using Penelope at our organization for about 6 months now. We find that it is easy to use and also easy to teach others how to use. It is good to be able to collect our data in such an accessible spot!

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Penelope

Cloud-based case management software for human services.